The brightest professional achievement. Professional achievements in a resume: examples for different specialties

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Expert opinion

Natalia Molchanova

HR manager

Victory doesn't come easy! But how to get around rivals and get a position for which hundreds of worthy competitors are ready to fight? Here you need a serious argument - why you. Do not give up, even if the competence of your opponents exceeds your personal achievements.

The main weapon in this battle is . Design it in such a way as to cause an acute desire of the employer to meet with you. Especially important aspect- correctly indicate professional achievements in the resume, emphasizing your strengths and.

Let's start with the fact that you need to be able to separate your personal qualities from professional ones. Do not mix them under any circumstances. Understanding this issue is quite simple. List yours, which, as you think, are in demand in the desired field of activity. If in another area they are completely unnecessary - professional skills, otherwise - personal.

Often does not focus on personal achievements. Stop only at those that are adequate to the position and can contribute to the work.

Bring to the attention of the employer your professional achievements: significant results and knowledge related to work, emphasizing:

• implemented projects,
• improvement in financial performance,
• goals achieved,
• results that have surpassed your past victories or the achievements of colleagues.

How to deliciously present professional achievements

When writing a resume, literally everything matters. Even seemingly small things can affect the course of events.

The most common mistakes

You will be passed over and you will never get a job if your resume is:

• vague. Avoid common phrases: provision, promotion, implementation. It seems that you wanted to do it, but did not have time due to dismissal. It raises doubts whether you understand, in general, what is at stake.
• wordy. The statements will not give results: “helped to avoid mistakes”, “led the team”, “conducted training”, “quickly completed tasks”.
• negative. Bypass negative information: “analyzed complaints about:”, “controlled the decrease in the percentage of sales”, “moved from position:”.
• Contain passive forms. The wording "responsible for the implementation", "found application" is rephrased to - "implemented", "effectively used". The expression "occupied an administrative position" should be replaced by the word "supervised". Instead of "worked there for five years" should be written "was promoted", and the term "did extra work rewrite as, "always got the job done on time."

How to write everything correctly?

Use business language.

Assumes business conversation. It is based on numbers and calculations. Whatever topic is touched upon: corporate values, clients, working conditions of personnel, financial issues are always brought to the fore.

Presenting your achievements in the language of business is the key to success and an indicator of communication. A resume is an effective method of showing your abilities in the language of numbers.

Add specifics.

Orientation to the result and achievement of the set goal is the main component that affects the outcome of the selection of the best applicant for the position! However, not all successes will be credited to the candidate. The effect on the employer will only have the result that will be:

• Make up the importance for the job seeker and recruiter.
• be measured in quantitative terms.
• Have a time frame.

To summarize, it should be noted that your achievements should be:

Job Responsibilities and Achievements Writing Examples

Your achievements in the resume can be described as follows:

• Service transition capital investments to the new billing system. Implemented a new accounting program and trained 30 employees to work with it in 2 months.
• Increase in the supply of raw materials in 2016 - by 40%, in 2015 - by 20%;
• During the period from June 2016 to February 2017, he developed 56 new projects that the company successfully implemented.
• In the 1st half of 2016, he organized the work of a furniture production workshop, which led to the implementation of 80% of the plan, instead of the planned 20%.
• Saved the company $15,000 by developing a rationalization proposal to improve equipment.

Expert opinion

Natalia Molchanova

HR manager

In the event of a ban on disclosure commercial information on the part of your ex-company, it will be enough to indicate the figure in percentage or limit yourself to the expression "several times".

Rules for describing major achievements

Endure style

When we are talking about previous work, it is appropriate to use past tense verbs: erected, designed. You should talk about the real place of work, using the present tense of verbs: I build, I design. Finish the phrases.

When submitting a resume to leadership position state your key skills in the language of a manager. For example: Influenced, Activated, Directed, Proved, Instructed, Initiated, Justified.

Balance of results

Balance is key effective work. This indicator is characterized by the rational use of resources and the development of team capabilities.

Example:

• Set a limit on bill payments;
• eliminated unnecessary water consumption costs;
• improved the mechanism for the distribution of equipment repair costs.

Link personal achievement to your workplace

Describe in the column your responsibilities and achievements in your resume, acquired recently. Outdated information has long lost its relevance. And if in your life you have changed a dozen employers, then only information about achievements from the last 2-3 positions should be indicated.

Provide relevant information

Sometimes, the achievements indicated by the applicant do not correspond to the level of the position. For example, a candidate aims for the position of the head of the department, but mentions the achievements of the master. Or vice versa. The applicant wants to get a position as a programmer, and describes the achievements in the resume of the highest managerial level in the business where he once worked.

So, remember: if you are applying for a job in the management team - indicate the successes of the manager level, if you want to work as a line specialist - meet these evaluation criteria. Forget what you did before and make a resume according to the requirements of the future job.

If there are no achievements

Do you think that you do not have labor achievements? You just need to think. Of course, not everyone can have special merits and feats, but if they wish, they will be typed into a small list. Success is different for everyone. And how many people, so many opinions.

A position, such as a janitor, does not require achievements. The same can be said for the professions of a loader, handyman, cashier, fast food restaurant worker, driver, etc.

Expert opinion

Natalia Molchanova

HR manager

Achievements can be omitted if your position is on the list of unskilled labor - they are simply unnecessary there.

Or maybe you just underestimate yourself? Then use the criterion: you brought the work you started to its logical conclusion, and everyone felt better. Apply this method.

Which section to post

Standard scripts used on work portals do not have a special “achievements” column.

For example, on the largest recruiting site HeadHunter, in the “work experience” section, you need to enter your key skills in the “duties, functions, achievements” field in your resume. Sample - see below.

Use of verbs in a graph

According to statistics - the correct use of verbs in the section will bring the desired result. Each type of activity has its own set of words:

Administrative management and management
Public relations and creativity
Financial management
Social help and patient care

office service
Research and analysis
Sales and marketing

A well-written, informative, interesting resume can be a guarantee of successful employment in a prestigious company. Among the components of the relevant document, which many HR professionals consider key, is information about achievements. How to properly reflect them in the resume? What kind of facts should be included in the document?

Priority of facts

Experts recommend: to describe the achievements in the summary, reinforcing the statement with figures and facts. It will be more convincing than any beautiful words. The main thing is to correctly correlate the indicators with the positions that the candidate occupied at that moment, not to confuse anything. Because, for example, a record like this will look rather strange: "A customer support specialist increased department sales by 20% per year."

There is no need to be shy to artificially increase the number of feats, reflecting personal achievements in the resume. That is, for example, you can classify those very sales in 20% (if you are really an expert in them!) By separate groups of goods. How? As an option - "increased sales of the department in the stationery segment by 30%", in another line - "increased the turnover on software sales by 10%". The arithmetic mean will remain the same, but in fact there are more achievements.

Principle of non-disclosure

At the same time, reflecting the achievements in the summary with the help of figures and facts, you need to know when to stop. The fact is that in the activities of almost any company there is It, meanwhile, it can be contained in the very figures and facts that the candidate wishes to bring in his resume. Perhaps, for the former employer, the leakage of such and such data will not become critical. But the managers of the firm where the person is going may not like the fact that the candidate easily takes out secret information outside the employing company. Experts advise to be especially attentive to those who work in retail. Achievements in the resume of the sales assistant, of course, require numbers (as in no other documents of this type). But in very many cases they will be a trade secret.

Instead of numbers - reliability

What to do if, due to the specifics of the position held, the candidate cannot provide specific figures and facts? It is quite difficult, for example, to reflect such achievements of an accountant in a resume. Or, for example, an office manager. They don't sell anything, they do functional work. How can they be?

In this case, experts recommend focusing on the precise execution of functional operations. That is, list job responsibilities with comments like "performed without errors." And if there were any shortcomings, then this, perhaps, is even good. If they managed to be corrected, then the fact of the presence of errors can be turned into an achievement. It is enough just to enter a small explanation in one line with information about the defect: "I solved such and such a problem."

No pattern

Achievements in the summary - an important aspect. But no less significant factor is the form of presentation of information. It often happens that achievements are plentiful, but for some reason the HR manager ignores them. The summary should be made in such a way that the person reading it has a desire to at least get acquainted with the facts contained in it, and not just skim it at a glance. How to do it?

Experts recommend, as an option, focusing on reflecting the uniqueness of previous experience. So that when viewing the resumes of candidates with the same track record, the manager sees that this person really learned something useful at his last job. And therefore, it is highly likely that he will do the same in a new company. How to do it in practice?

Very simple. Listing previous jobs and positions (with achievements), give small accompanying comments. Such as, for example, "mastered the art of cold sales." Or, say, "learned the 1C program." The employer always wants to see effective specialists in his ranks. One of the criteria for this is the desire to learn, to master new tools in the work. However, this quality must be reflected in the resume.

At the same time, HR specialists do not recommend experimenting heavily with appearance summary. It happens that candidates present information about themselves in the form of pictures, and sometimes even in verse. Of course, this kind of resume may be in demand if a person applies for a job in a company for an appropriate creative position. Of course, this format of presenting information will be a positive factor for the candidate. However, this is rather an exception. as a rule, by virtue of his profession, he is conservative. In his settings, the rule is invariably - if the candidate is worthy of the desired position, he will find a way to present facts about himself within the framework of a standard, but at the same time informative scheme.

Achievements in resume structure

How to reflect the achievements in the summary in terms of the structure of this document? Experts recommend not to delay the laying out of facts in relation to the algorithm for presenting information. Personal achievements in the resume should go immediately after the information about the duties on the previous places work. Regarding the content of the relevant section, as we said above, specifics, figures, facts. No general phrases like "gained invaluable experience while solving entrusted tasks."

What can be exemplary scenario at which achievements are outlined in the summary? Sales consultant for example? Facts can be reflected in this way. First we write: "Work at an enterprise such and such, in such and such years." The line below: "I developed an algorithm for communicating with customers, which allowed me to increase sales of smartphones by 20%." Even lower: "Sold over 300 iOS devices in 4 months, while the departmental average is 100 devices."

If the task is to reflect the achievements of an accountant in a resume, then the algorithm can be as follows. First - place of work, position, terms. Line below: "Provided error-free reporting." Even lower: "Translated accounting completely into electronic format with the use of EDS". But what about solving problems? And we also reflect this: "I made adjustments to the mechanism of interaction with the Federal Tax Service, which made it possible to avoid errors in recognizing file formats."

Types of achievements

What other examples of achievements can be on a resume? There are a lot of options. Both exclusively professional achievements can be reflected in the resume, and, for example, those that are related to the business development strategy of the employing company. At the same time, achievements of the first type may well predetermine the second. In the first case, you can write: "I mastered three such-and-such programming languages." In the second: "I created an IT product that allowed the company to enter the international market."

When achievements are yet to come

Of course, it is possible that it is problematic to give examples of achievements in a resume due to a small one or because there is nothing special to brag about yet. In this case, experts recommend at least reflecting in the document a sincere desire for numbers that are worth talking about out loud. For example, if it's about describing accomplishments in a salesperson's resume retail network, then it is quite acceptable to comment on previous work experience as follows: "Regularly practiced Neil Rackham's SPIN sales." In itself, the desire to master an effective technique can be almost a big plus for a future employer than the successful results of its application. Therefore, if a person has not yet decided what achievements can be reflected in a resume, what to write as an alternative, we now know.

Reliability is the main criterion

When presenting facts, especially those relating to regalia, the candidate is obliged to write the truth. Even if there is a temptation to add inflated figures, for example, in sales. Or by the pace of implementation of such and such solutions. An experienced HR specialist will be able to check those that a sales manager reflects in his resume, achievements without any problems. And therefore, experts advise candidates: it is better to forget to enter some facts than to indicate unreliable ones.

The fallacy of the wording

Experts note interesting fact. Many candidates are confused by the terminology that suggests the correctness of the reflection in the summary of information about achievements. What kind of cases are the most common? Many HR professionals believe that this is either a conscious or unwitting substitution of the concept of "achievement" for another, which sounds like a "duty".

Let's study a few examples.

Many candidates write in their resumes comments like: "Did a quality job related to the timely sale of goods." Or, for example: "Stably performed tasks related to software compilation." In fact, this is a reflection of the positions held. It is extremely important, therefore, to distinguish between duties, functions, achievements in the resume. Subjectivism in determining performance criteria is undesirable. It is necessary that the HR manager shares the vision of the candidate that such and such a fact is an achievement, not a description official duties.

There are other interesting points of view regarding this aspect. Some experts, for example, believe that one of the criteria for recognizing a person's achievement may be just going beyond the limits of official duties. Of course, if we are not talking about a direct violation in this case production instructions. Good example: if a person, working, for example, as an office manager, agitates colleagues to take advanced training courses and organizes a joint trip to them after work. This may well appeal to the new employer. And this fact may well be reflected in his resume manager. Achievements of this nature can significantly affect the positive decision on the selection of this candidate by the employing company.

Achievements must be relevant

An important aspect is the relevance and relevance of the facts that the candidate sets out in the relevant documents. It is also important to consider it in terms of how to correctly state achievements in a resume. What to write to the candidate so that the HR manager considers the information relevant and up-to-date?

First of all, you need to pay attention to the timing. Many skills tend to be forgotten over time. For example, if a person managed to master the 1C program, for example, 4 years ago, but did not reflect the fact that he used it until recently in his resume, then the HR manager may not count the corresponding skill. Likewise, there are skills that require practice to be mastered reliably. That is, if a person, relatively speaking, studied the 1C program in courses literally a month before submitting a resume, then he most likely simply did not use it in a real production environment. And in this case, the relevance of the skill is small. The manager also probably won't credit it.

Of course, information about achievements should be as related as possible to the intended position for which the candidate is applying. That is, the corresponding section of the resume should be targeted. By the way, the candidate's ability to correctly place emphasis in the presentation of facts related to work experience is a significant plus for the HR manager. Even if, perhaps, some information about the achievements will seem rather modest to the HR specialist, the very fact that they are applied to the place is likely to play a positive role for the candidate. In turn, undeniably high-class results, but not in the profile of the vacancy, may well make the HR manager doubt the prospects of hiring a person who has reflected the relevant information in the resume.

Evidence of realism

Let's study one delicate nuance. Above, we talked about the fact that it is unacceptable to indicate lies in the resume. However, the tactic of reflecting in the relevant document facts about achievements that may seem doubtful to the HR manager due to their amazing performance closely borders on the presentation of false information. And this despite the fact that the candidate writes the pure truth. Moreover, the rest of the components - responsibilities, functions, achievements - are built into the resume very competently. How can this be?

Here everything rests on the subjectivity of the perception of facts. The fact is that a person, working, for example, as a sales manager, raised the dynamics of the sale of a certain product not by 20%, but by 320%. And if he indicates the second digit, then it is quite possible that the HR specialist simply does not believe him. What if this type of achievement is true? Experts advise: no need to be modest in any case. Facts of this kind cannot be excluded from labor achievements. But they must be accompanied by a primary evidence base - one that will at least force the hiring manager not to put the resume aside as containing obviously fictitious information.

What are the options here? It is quite acceptable, for example, to accompany the phrase, which reflects the figures of 320%, with a comment like: "Due to the successful implementation of the combined sales technique using the SPIN method and Steve Schiffman's strategies, it was possible to increase the company's turnover by 320%." It will be more believable.

Another great option is to accompany your resume with a recommendation. Ideally, from a former boss or a well-known specialist in the industry, which will reflect praise for the candidate for those same 320%. Then any HR specialist, even the most conservative views, will believe what is written in the resume. Recommendations, by the way, are an excellent addition to the relevant document in all cases. So stocking up on them will not hurt in any case.

In recent years, the standards for compiling a resume have changed: if earlier it was a description of the duties and responsibilities of a person in a certain position, now the emphasis is on what successes and results the person holding this position has achieved. Employers choose candidates based on the characteristics that make the candidate stand out from others and the benefits that they can bring to the new employer or company. In other words, successes and achievements results oriented your performance and indicate that the candidate is able to evaluate his contribution as a whole.

The purpose of completing this document is to help you (and by extension, us) highlight and highlight your specific successes and accomplishments in every position you have ever held.

In other words, Successes and Achievements define the distance between a goal or task (that is, what you have to do) and the end result (what you have done). A person can complete a task, over-complete a task, or come close to solving a task.

Anatomy of Success/Achievement

1. Definition/description of the task/goal/your responsibilities.
2. Describe the result obtained by solving the problem:
   1. a) Did you complete the task? How exactly: (by time, budget, etc.)
   2. b) Did you complete the task? How exactly: (by time, budget, etc.)

If possible, try to give specific facts that confirm your successes and achievements, for example:

“Nikolai Ivanov installed and adapted software... in ... by 80 personal computers. According to the first budget estimates, this resulted in savings of nine man-months and 80,000 hryvnias.”

Below are examples of resumes that properly describe the successes and achievements of candidates.

EXAMPLE 1

Part 1(Describe the task/goal/your responsibilities)

“During the development of the system ... I was given the responsibility to ensure the functioning of the three main modules by a strictly defined deadline - January 2010, that is, three months in advance.”

Part 2(Describe the result)

“I was the manager of this project and my team of 6 completed the task on time. The modules have been working flawlessly since day one. We didn’t have to make major changes, and users sent a letter of thanks to our company for a job well done.”

EXAMPLE 2

“I removed our company's product, completely redesigned it, and then reinstalled it on the user. This has fundamentally changed the customer's attitude towards the product, and now he recommends our product to other customers.”

“I analyzed the problems that customers had and required technical support our company. I have identified the root causes of these problems and created working groups to address these causes. This made it possible to increase the productivity of the staff by 100%, since each employee now served not 15 points, as before, but 30″.

“I have ensured the growth in the number of users: when I started work, there were 30 of them, now their number has grown to 700, and the growth continues.”

The above are examples of Successes and Achievements taken from the candidate resumes we have. When describing your Successes and achievements, think about how your actions influenced the completion of the task and what results were obtained, always keeping in mind the benefit / benefit that the employer wants to receive from you.

List the results of your work that you yourself consider your highest achievements:

• Carried out the implementation of systems, meeting the deadline and budget.
• Spent analytical work and designed the device that is used in the system, which is now in production, on time and on budget.
• With a limited time and budget, I wrote all the software specifications for the inventory control system.

SAMPLE FORM SUCCESS AND ACHIEVEMENTS

Instructions for filling out the form:

1. Based on your resume, think about what you consider a success or accomplishment in each position you hold.

2. Write a description of your Successes and achievements, looking for inspiration in 2 pages. titled “ Professional Features specialist in information technology” and “Keywords”.

Begin each phrase with the words “improved”, “modified”, “designed”, “reduced”, “eliminated”, etc.

Describe the results of your activities like this. so that it is completely clear in which position you have achieved certain results.

3. After completing the form, please return it to the reception. The consultant will be informed that you are ready for the interview.

4. Your successes and achievements will be included in your resume and will be used to find the application of your knowledge and skills with potential employers.

______
______
______
______
______
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PROFESSIONAL CHARACTERISTICS OF THE INFORMATION TECHNOLOGY SPECIALIST

The following are the key areas in which employers evaluate information technology professionals:

• Timing.
• Budget execution.
• Difficulties.
• Inspection/Control Strategies.
• Documentation skills.
• Compliance with standards.
• Analytical potential.
• Knowledge of structural methodologies.
• Understanding consumer needs.
• Learnability.
• Compliance with code conditions.
• specific knowledge.
• Implementation of systems in production.
• Breakthroughs.
• Training.
• Problem solving.

WORD LIST TO DESCRIBE SUCCESS AND ACHIEVEMENTS

Below is a list of some words that will help you describe your successes and accomplishments in each position. Then your successes and achievements can be included in the resume.

"Give an example of your achievements"- This is one of the questions that are asked in a competency interview. This type of interview is a reliable and widely used method in recruitment, which makes it possible to check professional competencies candidate for a successful job.

For those who do not have experience with this type of interview, the main thing is to understand the basic concept:

In a behavioral interview, you should provide concrete examples of the successful application of skills and abilities from past work experience.

This type of interview is based on the fact that on the basis of the past behavior of an employee in a given situation, one can predict his future behavior in a given situation. new job. And all the candidate needs to do is provide convincing examples that clearly demonstrate the required competencies specified in the job description.

The most commonly explored competencies are:

• communication
• teamwork
• initiative
• leadership
• problem solving skills
• analytical thinking
• stress resistance
• time management
• negotiation skills
• planning
• result oriented
• process oriented

For example, if the requirements of the job profile indicate that the candidate must be able to analyze, then the interviewer will definitely ask you to give an example of when you used this skill in your work and what results you achieved.

Competency questions start with:

• Tell me about a time when you...
• Give me an example...
• What steps did you take...

Here are some examples of the most popular questions:

• Give an example of your accomplishments.
• Tell me about yourself successful project which you have implemented.
• Give an example of your significant success or when you were able to exceed the expected result.
• Describe a time when you had to overcome a major hurdle in order to get things done.
• Tell me about a time when you had to juggle several important projects.

Most often, candidates do not pay due attention to the issues of competence. And in vain. After all, if you manage to pass and then fail the first behavioral question, you will still leave the interview empty-handed. Even if you have a huge long-term experience labor activity, but without prepared examples, you will not be able to make a favorable impression and confirm your competencies. It is quite difficult to answer such a question, because from your daily work you cannot single out or remember immediately without preparation something really worthwhile, which you should tell a potential employer about.

Unfortunately, most often it is candidates who are less competent, but with good training, bypass more experienced employees. And to prevent this from happening to you, it's time to remember everything and create a good story from your past work experience.

I recommend having at least 3-4 examples of the competencies indicated in the vacancy in reserve in order to emphasize your skills in the interview. strengths. The easiest way to effectively answer any question in a behavioral interview is to prepare three clear examples of your major accomplishments. Remember the most interesting projects, difficult tasks, problem situations. If you have little experience, then you can use the examples during your studies or internship.

As always, we will use the STAR method as the basis for the story, which will help you focus on key details and make your story structured, concise and memorable.

1. R — results

Formulate the results of your actions: what happened, what was done, what you learned. And finally, it is very important that your good STAR story always has a happy ending, like in a fairy tale. The last part of your answer should describe the positive results of your actions. Specific results are always particularly impressive, such as a 32% increase in sales, a halving of the budget, etc. But you can also refer to a positive result through emotional evaluation, especially from the boss or clients. It will be the best way Convince the interviewer that the story you are telling is real. For example: m oh the client was very satisfied, my manager appreciated my contribution to final result and praised my work, etc.

Answer example:

When I presented the new improved reporting to my manager, he was so impressed that he couldn't believe I had done it all myself in such a short period of time! I also received high praise from senior management and was included in the Talent Bank program in our company.

6 tips: How to answer the question: Give an example of your achievements.

1) Take enough time to think of a vivid example from your past work or school experience. Pick an example that actually shows multiple competencies and personal attributes.

2) Listen carefully to the questions and if you do not understand, do not rush to answer, but ask to be explained to you. This is better than answering the question in a completely different direction and giving irrelevant examples.

3) Be prepared for clarifying questions because the interviewer will want to get more information from you and check if your answers are genuine. Here are examples of such questions:

• Tell me why you did it this way.
• Explain how you achieved this result.
• Do you think it could be done differently..

4) Be specific. Don't try to answer in general terms that don't say anything about you. For example: " I consider myself a very responsible and organized employee, as I always achieve high results and complete the tasks on time.” So you are not answering the question. You can count whatever you want, but you are required to bring real example from your past experience to prove your point.

5) Be brief: "Brevity is the sister of talent." Everyone has a tendency to tell long stories. Remember: an interview is not the place or the time to engage in idle chatter. It's easy to get sidetracked if you haven't prepared your examples ahead of time. Your goal is to find a good balance between interesting details and conciseness. STAR helps keep proportions right from the start to the end.

6) Practice. This is my favorite tip. You, of course, have read it more than once in my articles. Yes, I always give this advice, and I will not get tired of continuing to repeat it again and again. Everyone knows that practice is a good idea, but most people just don't do it. Research shows that learning, practice and Feedback are a winning combination when it comes to job interview coaching.

Useful Resources for Preparing STAR Skills Examples

One of the problematic points for applicants is the “Achievements” column. You should not listen to the installation laid down from childhood that boasting is not good, this is not the case. It is better to look at examples of professional achievements in the resume and build on them, focusing on your personal experience.

Possible options

It is almost impossible to find a sample of achievements, but there are main points that you can focus on when filling out this column. For example, for the sphere of trade, such formulations are suitable:

• increased sales volume in excess of the established norm by 15% over the last six months of work as a salesperson;
• retained all major customers during the crisis period;
• ensured the expansion of the sales market through the development of a network of branches in regional centers, which contributed to an increase in the company's profit by 11%;
• conquered the niches previously occupied by competitors in large retail chains, increasing sales by 1.3 times;
• developed a new tactic for finding buyers, which allowed attracting more than 50 new clients in a year of work, 6 of which are large;
• repeatedly ranked among the top three in terms of customer service quality as a call center operator according to the results of organized surveys.

For people whose work is related to paperwork, accounting, planning, you can use the following example:

• successfully passed 3 tax audits as a chief accountant;
• accelerated the document flow at the enterprise by introducing and developing an electronic database together with the programming department;
• organized a successful transition large enterprise from version 1C: Accounting 7.7 to 8.3;
• found a discrepancy in the cost of production, due to which its price was overestimated and made the product uncompetitive, correcting the error led to a revaluation of the cost and the resumption of sales;
• improved work efficiency planning department by 80% due to the introduction of automation of calculations, this made it possible to reduce the staff of economists by 2 times.

Specialists in the field of computer technology, depending on their specialization, can choose what to write from the following list:

• increased the efficiency of the company by establishing the functioning of servers, thanks to which the number of emergency failures was reduced by 3 times;
• spent effective analysis technical support company and was able to reduce 20% of the funds allocated for the purchase of new equipment;
• a team under my leadership developed the company's online store and promoted it to the TOPs of search engines;
• created a program that allows you to optimize the workflow at the enterprise;
• provided the possibility of control, limited access to resources, the subject of which is not related to professional activities.

Competent wording

When pointing out your achievements, do not forget that they should not reflect your daily duties, but exactly what goes beyond them. They should show that the specialist took the initiative or carried out the instructions of the head, which went beyond his previous experience.

When describing achievements, it is important to understand that a potential employer must see the problem and your actions. The result is also important.

For example, this wording can be traced in such variations:

• implemented a system satellite control for sales agents, which made it possible to increase sales efficiency by 23% per year;
• trained new employees in 2 weeks in such a way that allowed them to immediately reach the level of sales established in the company;
• conducted customer service training, explained the main functions of the manager, thanks to this, the number of purchased tourist tours increased by 18% compared to the same period last year;
• managing the delivery department, I was able to achieve a 2-fold reduction in order processing times through the introduction of a logistics system and staff training;
• organized and conducted a full-scale study of the market of fermented milk products in the city, which made it possible to introduce a new product;
• spent successful negotiations, thanks to which the supplier provided a discount, and the company was able to save more than 7% of the amount allocated for the installation of new software.

Such wording allows the future employer to see your achievements in work, for a resume they should be formulated briefly and clearly.

Is it worth adding credit to yourself?

If you want to get a position, then keep in mind that employers are interested in selecting professionals. If you have nothing to brag about, you are drastically changing the scope of your activity or are getting a job for the first time, then it is better to skip this column altogether.

Please note that the recruiter is able to check any achievements, be it:

• 40% increase in sales due to a change in negotiation strategy;
• introduction of accounting automation at retail outlets;
• development of new products as a technologist;
• introduction new system stimulation of labor, increasing the productivity of workers.

An employer is unlikely to want to hire a person who attributed to himself non-existent achievements in the resume, thereby trying to increase the likelihood of employment.

Blurry phrases in resume

The recruiter wants to see real achievements in the resume, not general wording. There is a list of phrases that are better not to use. Among them:

• improving the efficiency of the department;
• created a new department and adjusted its work from "0";
• conducted training for new employees;
• did their job well;
• for 4 years of work did not receive a single reprimand;
• ensuring sales growth in the established region;
• keeping records in the assigned area.

Such wording will not attract a personnel officer. They just make it clear that the person went to work and did the assigned tasks. These are not at all the achievements that can be indicated in the resume and which the employer should pay attention to. This column requires specifics indicating the programs implemented, the percentage of sales increase, the number of attracted customers, the level of profit growth of the enterprise, which can be attributed to the list of your achievements.