Job description of the technical director of a car service. Staff job descriptions
1) CEO- organization, coordination and control of all actions of the heads of service stations.
2) Chief Accountant performs the following duties:
- Manages the organization's accounting department.
- Coordinates the appointment, dismissal and relocation financially responsible persons organizations.
- Leads the work on the preparation and adoption of a working chart of accounts, forms of primary accounting documents used to process business transactions for which there are no standard forms, development of forms of documents of internal accounting financial reporting organizations.
-Agrees with the director on the direction of spending funds from the organization's ruble and foreign currency accounts.
-Performs economic analysis economic and financial activities of the organization according to accounting and reporting data in order to identify on-farm reserves, prevent losses and unproductive expenses.
3) Chief mechanic - ensures uninterrupted and technically correct operation and reliable operation of the equipment. Develop plans for renovations.
-Follows the fast and high-quality acceptance of cars (unloading, hauling, placement).
- Determines, together with the director of the car dealership or the seller, the arrangement of cars put up for sale, awaiting pre-sale preparation, in safekeeping.
- Controls the timely delivery and issuance of the necessary spare parts and consumables.
-Signs an application for the purchase of spare parts and fuels and lubricants.
-Chief mechanical engineer supervises compliance by mechanics established regime work.
- Maintains time sheet.
- Monitors the timely arrival and departure of mechanics from work.
-Controls the sequence of departure of mechanics for a lunch break.
-Provides constant control over the timely delivery of cars for repair and putting up for sale the repaired cars.
-Constantly monitors the issuance of applications for spare parts and their implementation by the director of the car dealership.
- Forms a team of the department, recruiting employees with necessary qualifications and human qualities.
- Equips the workplaces of mechanics to ensure their productive and high-quality work.
-Creates teams, appoints team leaders with approval from the director trading platform, breaks down into teams of employees, determines the amount of work for each of the teams.
- Determines the schedule of working and weekend days, the mode of operation of teams, the schedule of holidays.
-Makes proposals on the distribution of bonuses to all employees of the department, as well as on dismissals and penalties.
4) Spare parts manager
- Manages the work of the warehouse for the receipt, storage and release of inventory items, for their placement, taking into account the most rational use of storage space, facilitating and speeding up the search necessary materials, inventory, etc.
- Ensures the safety of stored inventory items, compliance with storage regimes, rules for processing and delivery of receipts and expenditures.
Monitors the availability and serviceability of fire fighting equipment, the condition of the premises, equipment and inventory in the warehouse and ensures their timely repair.
-Organizes loading and unloading operations in the warehouse in compliance with the norms, rules and instructions for labor protection.
-Provides collection, storage and timely return of loading props to suppliers.
-Participates in conducting inventories of inventory items.
- Controls the accounting of warehouse operations, established reporting.
-Takes part in the development and implementation of measures to improve the efficiency of warehouse operations, reduce the cost of transportation and storage of inventory items, and introduce them into the organization of warehouse management modern means computer technology, communications and communications.
5) Master receiver.
-Communication with customers.
- Receiving service orders from customers.
- Execution of documents.
- Making decisions on warranty cases.
- Distribution of repairs by priorities, planning the load of the shop.
-Distribution of work by mechanics (taking into account qualifications) after the receipt of the application.
-Monitoring the completeness and timeliness of work.
-Ensuring communication with other departments.
-Control over the fulfillment of the requirements for the organization of service stations.
-Maintaining a warehouse of spare parts.
- Participation in the formation of a warehouse of spare parts.
-Document management.
-Drawing up reports.
6) Repairman.
- ensuring trouble-free and reliable operation of the company's vehicles, proper operation, timely repairs, control technical condition;
-carrying out work on scheduled preventive maintenance;
-carrying out seasonal car maintenance;
-carrying out preventive inspection of vehicles and equipment;
- promptly take measures to eliminate breakdowns in the operation of vehicles;
-participate in the installation and replacement of spare parts and equipment;
-participate in the work on the introduction of progressive methods of repair and restoration of equipment, measures to increase the service life of equipment, reduce downtime, -prevent accidents and industrial injuries;
- knowledge and observance of safety instructions at work, fire safety, industrial sanitation;
-report to the dispatcher-mechanic and the head of the motor transport department:
about the detected malfunctions of vehicles,
-participate in providing assistance to victims, liquidation of an accident, fire or other incident (call an ambulance, fire brigade);
- to know the methods of first aid;
- know the location and be able to use fire extinguishing equipment;
- to know, skillfully and quickly perform the duties stipulated by the accident elimination plan in various emergency situations.
5. Media plan.
One of the main ways to promote services was the creation of groups in in social networks and distribution of leaflets in different districts of Chernyanka village.
The cost of printing 1,000 leaflets is 1,500 rubles, distribution services are 500 rubles. The wording of the advertisement will be as follows: STO "Avtomir" - Your peace of mind while driving - the quality of our work! st. Stepan Razin 1b. Waiting for you!. A few days before the opening of the restoration salon, it is necessary to start disseminating information about the services provided by the salon to potential customers. In the first two months of work, it is supposed to advertise the company most widely. To indicate the location of the enterprise, a bright attractive sign will be made at the entrance, and a duplicate sign will be installed on Lenin Street.
Distribution of promotional and non-promotional articles in the local press, highlighting the level and quality of the company's services and guarantees, as well as fixing advertising on a billboard. At the same time, it is planned to pay special attention to the carefully thought-out text of the appeal to consumers, suitable design, attracting attention and emphasizing business qualities and advantages of our company.
Personal contacts with consumers also play an important role in attracting the attention of consumers. Perhaps this measure will be no less effective than advertising.
The amount of funds spent on promoting the service ( promotional activities) must be adjusted monthly based on a comparison of the number of customers attracted by each of the above methods.
Marketing plan.
Marketing plan
A marketing plan is a document underlying financial projections that accurately reflects the state of affairs in the company, the direction of activity and the way to achieve the goal.
The marketing plan includes:
1. Market analysis.
The main customers of our car service will be people over the age of 18, of various incomes, which gives us the widest customer base.
Due to the annual increase in the number of vehicles, quality repair and maintenance activities will only grow. And the demand for high-quality components and materials will grow accordingly with an increase in the number of cars.
Unfavorable climatic conditions, imperfection of the roadway and many other factors ensure the rapid deterioration of vehicle resources. And without proper repair and maintenance, the entire car becomes unusable. Therefore, the repair and maintenance of cars will have a very wide demand.
Our car service works only with high-quality components and consumables. High-class specialists also work for us, and the guarantee and quality of the work performed gives us an advantage over other competitors.
2. Competitive analysis and market niche selection.
IN this moment our competitors specialize in performing specific jobs and sometimes use substandard Consumables. The use of new equipment, only high-quality components and a wide range of services rendered gives us an undeniable advantage over other competitors.
Therefore, we must, using our strengths, to try to draw the attention of car owners to us, in whose interests high-quality and inexpensive car maintenance and repair will be. On the other hand, using advertising, we must attract a greater number of potential consumers of our services.
6.1 Company profile.
The purpose of the enterprise is the construction, equipment, organization production process Maintenance cars, as fully functional as possible, combining the possibilities of a car service with the possibilities of renting space for parking a car.
6.2 Description of clients and their needs.
The organization of the service station is designed for local motorists from garage cooperative, in the adjacent territory, after gaining a strong position in the market, it is planned to sign an agreement with the traffic police of the village of Chernyanka for scheduled maintenance and repair of official vehicles after the warranty period has expired at a lower price than from official dealers.
In addition, provided that the center is well equipped with equipment, parts and highly qualified personnel, it can be expected that the services of the technical service center will also be used by motorists from other, nearby, settlements.
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Page creation date: 2017-06-11
This job description defines the duties, rights and responsibilities of a car service master.
Closed Joint-Stock Company"Alpha"
APPROVE Director A.V. Lviv 2015-01-03
Job description No. 79 car service masters
Moscow 2015-01-03
1. GENERAL PROVISIONS
1.1. This job description defines the duties, rights and responsibilities of a car service master.
1.2. The auto service master belongs to the category of managers.
1.3. The auto service master is appointed to the position and dismissed by order of the director of the organization.
1.4. The car service master reports (receives orders, work orders, etc.) directly to the car service director.
1.5. A person with a higher professional (technical) education and work experience in the direction of professional activity at least 1 year or secondary vocational (technical) education and at least 3 years of work experience in the area of professional activity.
1.6. The auto service master in his work is guided by:
– legislative and regulatory documents, teaching materials regulating issues of maintenance and repair of vehicles and equipment;
- the Charter of the organization;
– rules technical operation cars;
- this job description.
1.7. The master of car service must know:
– laws and other regulations legal acts Russian Federation, methodical and regulations relating to the control of the technical condition of vehicles;
- rules of technical operation, technology and organization of maintenance and repair of vehicles;
- device, purpose, design features, technical and operational characteristics of vehicles;
- safety requirements traffic and safety precautions for road transport;
- methods for identifying faults and criteria for assessing the quality of car repairs;
– requirements of secrecy regime, safety of official, commercial and state secrets, non-disclosure of confidential information;
– fundamentals of economics, organization of labor and management;
– fundamentals of labor legislation; security rules environment;
– rules on labor protection and fire safety;
- internal labor regulations.
1.8. During the absence of the car service master (vacation, illness, etc.), his duties are performed by a person appointed in the prescribed manner, who acquires the appropriate rights and is responsible for the performance of the duties assigned to him.
2. JOB RESPONSIBILITIES
Auto Service Master:
2.1. Ensures the performance of maintenance and repair of vehicles, units and tires, the manufacture and restoration of spare parts and parts.
2.2. Ensures execution planned assignments in a timely manner, reducing the cost of repairs with a high quality of repair work.
2.3. Develops plans for the work of maintenance complexes, current repair, car diagnostics.
2.4. Carries out control over the serviceable condition of lifting machines, removable load-handling devices, trestlers, stops, safe work on the movement of goods by cranes.
2.5. Participates in the development of measures to improve the quality of maintenance and repair Vehicle, reducing the cost of materials, spare parts, electricity and other resources, more efficient use production capacities.
2.6. Promotes the introduction of advanced technologies, the development of rationalization work. Makes requests for spare parts, assemblies, parts, materials, tools.
2.7. Controls the supply of tires, fuels and lubricants and other operating materials.
2.8. Provides safe storage of fuels and lubricants, alcohols, acids. 2.9. Participates in the preparation of proposals for the write-off of expired vehicles, mechanisms and equipment.
2.10. Arranges workers on the site, sets them production tasks, provides production instruction.
2.11. Ensures the correct and safe organization of work, does not allow cluttering of workplaces, industrial premises, passages and driveways, adjacent territories, warehouses.
2.12. Monitors compliance by workers with production and labor discipline, compliance with labor protection rules.
The auto service master has the right to:
3.1. Require specialists and other employees of the organization to perform their official duties.
3.2. Bring to the attention of the head of the repair shop information about all the shortcomings identified in the course of activities and make proposals for their elimination, as well as make proposals for improving the work of the organization.
3.3. Request from the organization's specialists information and documents necessary to fulfill their official duties.
3.4. Require the creation of all conditions for the performance of official duties provided for by this instruction, including the provision necessary equipment, inventory, funds personal protection, benefits and compensation for work in working conditions that deviate from normal.
3.5. To get acquainted with the decisions of the management of the organization regarding its activities.
3.6. Submit proposals for improvement to management.
3.7. Request through the immediate supervisor information and documents necessary for the performance of their duties.
3.8. Improve your professional qualifications.
3.9. Receive all social guarantees provided for by the current legislation.
4. RESPONSIBILITY
The head or director of a car service is, first of all, managerial position. Auto repair director.
Traditionally, the director is the highest position in the organization, empowered to choose the strategy for the development of the organization (car service), work with personnel, and determine the financial flows of the enterprise.
The task of the director of a car service is to arrange the work properly. To do this, you need to understand the specifics of the work of a car service. He does not have to be a super mechanic or know the car structure thoroughly. Professional and personal characteristics play an important role in the conduct of business. In the car service, in most cases, men work. He must be efficient, communicative, able to explain and convince.
The head of the AUTOSERVICE belongs to the category of managers, is appointed and dismissed from office in the established current labor law order, by order of the director.
The main task of the director of a car service is to make a profit for the organization.
In its activities, the head of the technical center is guided by:
- this job description;
- regulations, orders, instructions and other local regulations;
- Federal Law on consumer protection;
- the Civil Code of the Russian Federation;
- contracts, instructions and other documentation of manufacturers and suppliers of equipment, spare parts, tools that regulate relationships;
- rules and regulations of labor protection and safety.
The car service manager must know and apply in his work
- techniques and methods of business communication;
- document management rules in force in the company.
- rules for the preparation of primary accounting documentation.
- regulations, directives, orders regulating the activities of divisions and employees of the Company.
- price lists for service stations approved by the Director of the Company.
- model range and manufacturers whose warranty service is carried out at the service station.
- organization repair service in the Company, namely the procedure for ordering, receiving and returning spare parts to warehouses, the procedure for placing customer orders, planning loading, the procedure for interacting with internal customers of service stations.
- dealer service manuals.
- be able to work and know the rules of work in program 1 C "Alfa-Auto" based on " Standard solutions EC "1C-Rarus".
- be able to work with office equipment included in the equipment of the service station.
- labor legislation of the Russian Federation.
- system of motivation of service station workers.
- know the rules of work and be able to work in dealer portals.
Like any manager, the director is financially responsible for:
- For causing material damage - within the limits determined by the Regulations on liability Society, labor, criminal and civil legislation of the Russian Federation;
- For violation of OT requirements by service station employees;
The head of the station is administratively responsible for:
- For non-compliance with the legislation of the instructions and instructions issued by him on the activities of the service station
- Untimely, as well as poor-quality execution of documents and instructions from the management of the enterprise.
- Permission to use the Company's information for non-official purposes
Approved
board decision
from "" 2013
№ _____________
Job description of the head of the service department
1. Structure
The structure of the unit with the allocation of a unit of this position
2. Qualification requirements:
— higher technical or economic education;
- experience in leadership positions industrial enterprises at least 5 years;
- knowledge Russian legislation in the field of management of general economic issues in production;
- level of ownership English language at a level not lower than pre-intermediate;
- Organizational, analytical and communication skills, experience in managing a team of at least 20 people.
3. Job responsibilities:
— carry out current work in accordance with the procedures and policies of the Co.;
– to introduce work safety systems during the start-up of the plant and maintain it at an appropriate level during the operation of the enterprise as part of the functions of the service department;
– timely and efficiently carry out procurement activities in accordance with internal procedures;
- implement in a timely and efficient manner logistics activities in accordance with internal procedures, and guided by the Procurement Policies of Co.
— build a reporting system, implement best practices in the activities of the service department;
— participate in the launch of equipment in accordance with the plans within the framework of the functions of the service department;
- develop job descriptions for service workers and the Regulations on the service service, highlight the key skills of future personnel necessary for work and be guided by them when selecting them;
- provide training to employees in the necessary skills;
— according to the policy of Co., to participate in the creation and construction of the Quality Management System for the future certification of the plant as part of the functions of the service department;
— follow the rules of local legislation and the rules of Ko, comply with the rules for the safe performance of work and demand compliance from service employees;
- openly report dangerous situations, take measures to prevent, express ideas for improvements; require colleagues to comply with safety rules and facilitate their implementation;
— adhere to corporate rules and policies in the style of behavior, appearance, organization of the workplace, use of corporate information resources and tools;
– study safe methods and techniques of work, annually pass an examination of knowledge on labor protection and safe working methods, first aid in case of accidents at work;
- pass mandatory preliminary (when applying for a job) and periodic medical examinations;
— ensure the application of safe working practices in the process of performing work, ensure that contractors comply with standards and norms, and be a daily example for employees in matters of safety;
- to introduce measures to improve working conditions and sanitary and domestic services for workers, to prevent the causes of industrial injuries and morbidity;
- develop and offer programs for the necessary reporting;
- prepare the budget, draw up it, monitor it, give recommendations to operational personnel in the preparation of their budgets;
— conduct cost and performance analysis for controlled units, propose and implement improvements;
— guarantee the quality of work and professionalism of the service staff;
— manage the property of the plant together with the head office as part of the functions of the service department;
– manage working groups: define goals and objectives for your team and conduct evaluation interviews, improve the quality of work and motivate employees, develop their skills in the direction modern methods and management programs;
- use programs and methods:
o Monthly reporting
o Business Reference System/Group Reporting Standards/Cement Index Dictionary
o ERP - company resource planning system
o Evaluation process developed by BU.
4. Authority
The service manager has the right
— interact with other divisions of the company within the framework of job responsibilities: financial department, legal department, administrative department, personnel department, security department, department information technologies, Purchasing Department, Treasury, Industrial Department, Communications Department Co.
- make decisions and give instructions to employees within the framework of the functions of the service department;
- demand information necessary for the performance of assigned duties;
- require service employees to fulfill the duties assigned to them;
- improve qualifications;
- to address constructive proposals to higher management.
Agreed
Date of approval
Approving person's signature
FULL NAME. coordinating person
Launch Director
Head of Personnel Department
Job Description Sheet
I AM AWARE OF THE JOB INSTRUCTIONS:
No. p / p
Last name, first name, patronymic of the employee
Date of familiarization with the job description
Employee's signature
Job description change registration sheet
Change No.
Sheet number
Date of change
Date of introduction of the change
Total Sheets in Document
Change made by:
FULL NAME.
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