Attention - this article is about our partner. The contacts listed on our website do not apply to the contacts of partners. To see partner contacts -

1. To receive the goods, you need to know the TTN number. We provide this number to you. e-mail immediately after shipment.

2. If the delivery service is ordered only between the terminals of the transport company (between branches, and not to your door), you need to come to the branch of the transport company in your city to receive the goods. Before going to the transport company, make sure that the shipment has arrived and has been paid for by the Sender (if the Sender is the payer for the shipment). To do this, wait for a call from the operator of the transport company or contact transport company on one's own. To find out the number by which you can call the transport company, go to the website of the transport company and select your city (your branch) in the "Terminal addresses" section.

You can also find out the location of the cargo on the website of the transport company. For this you need to home page site Business Line http://www.dellin.ru open the "Cargo delivery status" tab and enter the TTN number in the "Cargo delivery status" window (you can also get to the "Cargo delivery status" window at this link: http://www.dellin. ru/tracker/). TTN number we inform you in writing to your e-mail immediately upon shipment.

Attention! The cargo can go along the route through several branches of the transport company, so if you see that the cargo has not arrived in your city, this may mean that the cargo is in waypoint and has not yet arrived at its destination.

3. Find out from the operator of the transport company - "how exactly is the name of the Recipient indicated?". If the name contains typos or abbreviations that do not match your name, please let us know and we will send a letter to the transport company about the change of the consignee and indicate the correct name. In the absence of such a letter, you will not be given the goods.

4. To receive the cargo by a legal entity, a power of attorney issued on behalf of the recipient is needed, while an individual needs a passport. In case of receipt of cargo for an individual by a third party, a notarized power of attorney is required.

Attention! In case of receipt of cargo for a legal entity by the Head of the company - the Head, it is necessary to provide to the transport company, in addition to an identity document (passport), a power of attorney (even if issued by the Head for himself) or an order to appoint the Head.

5. Payment for delivery:

The delivery of the cargo can be paid by both the Sender and the Receiver of the cargo. Moreover, the transport company does not wait to receive payment for its delivery services, but transports the cargo between its terminals (branches) immediately upon receipt of the cargo from the Shipper. Therefore, if the cargo has arrived, and the Sender is the payer for the services of the transport company, check with the transport company - "have you received payment?", because. without payment for transportation services, the goods will not be issued to you.

In the event that the payer for the services of the transport company is the Recipient of the cargo, the transport company independently contacts the Recipient and sends the Recipient an invoice for payment. You can pay by bank transfer on the account or in cash at the cash desk of the transport company upon receipt of the goods.

6. If you need delivery to your location ("to the door"), and the sender ordered delivery only to the terminal of the transport company (branch in your city), you can independently request an additional service from the transport company - "Delivery to the door". To do this, contact the branch of the transport company in your city (link to branches: http://www.dellin.ru/cities/?mode=cities) by phone or e-mail and order the service you need.

Quite often there is a need to send some kind of cargo from one locality to another. There are many shipping options. Small parcel can be , courier service or through a shipping company. For large loads, you can hire transport or also use the services of a transport company. In this article, we will tell you how to send cargo by the transport company Business Lines.

There are two options for shipping cargo via Business Lines: shipping from an address and shipping from a terminal. In the first case, the cargo will be picked up from the address you specified, in the second case, the cargo must be delivered to the nearest terminal of the transport company on your own. Terminal addresses can be found on the Business Lines website.
Consider the algorithm for sending cargo from the transport terminal, since this method is the least expensive. To save time, we recommend that you place a preliminary order for transportation.
1. Go to the website of the transport company
2. Select the item "Send cargo from the terminal"

3. We are looking for the nearest Business Lines terminal to you
4. Fill out the order calculation form
4.1. We indicate the dimensions (you can choose three units of measurement: m, cm or mm), weight in kg and volume of cargo in m3 (the volume of cargo will be calculated automatically after specifying the dimensions)

4.2. We indicate the nature of the cargo, the hazard class (if necessary) and the declared value. The declared value is the price of the cargo, which is taken into account in the insurance. The transport company will compensate you for it if something happens to the cargo.

4.3. Specify the point of departure, the point of delivery and the date of delivery of the goods

4.4. Choose additional services if necessary
5. After filling out the order calculation form, you will enter the estimated cost of cargo transportation.

6. Next, specify the details of the sender and the details of the recipient of the goods, select the payer and the form of payment.
7. After all the operations are completed, all you have to do is print out the application for delivery, attach the necessary documents and hand over the goods to the transport company.

Cargo transportation by road from 1 kg to 10 tons between our terminals. Currently, cargo transportation is carried out between all divisions of Delovye Linii LLC, the network of which is constantly increasing due to the opening of new ones.

Express delivery

Express delivery can be carried out between Moscow and St. Petersburg, as well as Podolsk and St. Petersburg. When ordering this service, the cargo will be available for delivery from tomorrow morning in the recipient city.

The time of acceptance of cargo for express delivery and delivery of cargo that arrived by express delivery in warehouses may vary.

Express delivery can deliver cargo, the parameters of which do not exceed the following:

Delivery to Kaliningrad

Please note that inter-terminal shipments by road are possible only to Kaliningrad. Sending goods from Kaliningrad is carried out only by air.

Shipments to Kaliningrad are subject to special documentary requirements and special restrictions on the nature of the cargo.

Documents for shipping

When handing over the cargo, you must attach a waybill, invoice, certificates (if the cargo is subject to certification), a power of attorney. These documents are necessary for the transportation of goods across the territory of Russia and are not transferred to the recipient. If documents need to be handed over to the recipient, the originals must be included in the shipment, and copies of the documents must be provided for transportation. You can also use additional paid service by sending the original CD.

The acceptance note (the waybill of Delovye Linii LLC confirming the fact of acceptance of the cargo for shipment) is a one-time contract for the provision of forwarding services.

When issuing a receipt invoice, it is necessary to indicate the full details of the sender, recipient and payer, and if the sender or recipient is an individual, indicate the passport data of individuals, full surname, name, patronymic.

The fact of transfer / receipt of cargo is confirmed by the record (signature) of the sender and the forwarder in the forwarding document - the delivery note of Delovye Linii LLC. The consignment note (CTH) and the consignment note (TN) of the sender, containing the internal nomenclature (name, quantity, assortment, etc.) of each package, are issued by Delovye Linii LLC without prior approval by the sender and only if the following requirements for the sender's documents are mandatory:

• The documents must indicate the name of the sender and recipient of the goods.

These requirements for documents are also relevant when ordering a cargo insurance service, while copies of the documents are transferred to the employee of LLC "Business Lines" responsible for receiving the cargo. The main document when making a shipment is a receipt with original seals and signatures!

Shipments from / to Kaliningrad are subject to special requirements for accompanying documents.

Documents required to receive the cargo

The recipient - a legal entity should present:

• original power of attorney and an identity document specified in the power of attorney, or
• stamp and identification document. If the seal does not contain the company's TIN, the recipient's representative will need to provide the organization's TIN.

To the recipient - an individual:

• an identity document that is indicated by the sender when sending the goods, or
• if the cargo is received by a third party, a notarized power of attorney and an identity document.

Recipient - individual entrepreneur must be presented:

• the same documents as for a legal entity, if the sender designated the recipient as a legal entity (indicating the TIN);
• the same documents as for an individual, if the sender has designated the recipient as an individual (indicating an identity document).

If the sender completed the shipment, indicating both the TIN and the identity document, then the IP recipient can present documents using any of the above options.

You can specify the documents required for the issuance of a particular shipment using the "Cargo Delivery Status" tool.

Additional services

Cargo packaging

Upon delivery of the shipment for shipment, you may be offered a packing service if necessary to ensure the safety of the shipment. Please note that when ordering rigid packaging or "pallet board" packaging, the cost of shipping increases by 25% due to changes in dimensions.

Insurance

You can insure the cargo. Our insurance company is Renaissance Insurance Group LLC. If you declare the value of the cargo, insurance is mandatory.

You can transfer the cargo for inter-terminal transportation by handing it over to the warehouse yourself or by ordering the collection of cargo from the address to the dispatch terminal. Please note that entry to the territory of some warehouses is paid.

Delivery of documents and small cargo

You can order the delivery of small-sized cargo and correspondence, the sending and return of accompanying documents, as well as the delivery of original business lines documents (invoices and acts) at special rates.

Delivery of small cargoes and correspondence

The company "Business Lines" is pleased to offer you a service for the delivery of small-sized cargo from the sender's address to the recipient's address.

Using this service, you get a full range of cargo delivery services at a more affordable cost. By ordering a service for the delivery of small-sized cargo, you do not have to worry about the delivery of the cargo to our warehouse, however, just like your recipient does not have to pick it up on their own, we will pick up the cargo from your office / warehouse and hand it over personally to the recipient you specified cargo is carried out only within the city limits of the Subdivision. Because the service for the collection and delivery of goods is carried out automatically, this allows us to carry out transportation in a shorter time.

For delivery, this service accepts goods whose weight does not exceed 3 kg. and a maximum size of 0.36 m in one of the three dimensions, the sum of the three dimensions must not exceed 0.65 m.

Letter - maximum dimensions 0.3 x 0.21 m. weight up to 0.5 kg. inclusive (this shipment must be placed in a company envelope).

Small cargo - the maximum size is 0.36 m in one of the three dimensions, the sum of the three dimensions should not exceed 0.65 m.

In case of refusal to deliver the goods from / to the client, the cost of the service does not change.

Delivery of original documents Business Lines

The invoice and act can be handed over to you by courier, as well as by mail or received by you yourself at the terminal.

The service is provided within the city limits of Business Line terminals. Delivery of documents is carried out within 1-2 working days after receipt of the application.

Request accounting documents.

Delivery of accompanying documents

Delivery of accompanying documents is a service for sending documents either as a separate package or together with the cargo and transferring it to the recipient when the cargo is released at our terminal. In the case of the delivery service from / to the client, the documentation is packed with the client. The client, in turn, is obliged to mark the envelope by making marks in the columns: sender, recipient and put a signature / seal under the line “Documentation sealed with the client”.

Return of accompanying documents is a service for the return of documents certified by the recipient. The return is made to the sending terminal, delivery of documents certified by the recipient to the client's address is paid separately.

It is possible to order the sending and return of documents without sending the cargo.

The Company is not responsible for the correct execution of the forwarded accompanying documents by the sender or recipient, as well as for the timely signature and return of documents by the recipient.

air transportation

Air transportation of goods is the best way to transport goods over long distances in a short time. Air delivery is a high-class service, efficiency and reliability of delivery of your goods.

• Delivery of goods by regular flights;
• Possibility to order a charter for a unique cargo;
• Reliable partner air carriers.

If you have any questions, please contact the customer service department of any division of the Business Lines.

Conditions for sending cargo (parcels) by air

Cargo transportation by air is carried out from Vladivostok, Yekaterinburg, Moscow, Irkutsk, Kaliningrad, Krasnodar, Krasnoyarsk, Novosibirsk, Perm, Samara, Petersburg, Tyumen, Khabarovsk and Ulan-Ude, as well as in transit through these cities from any division of Business Lines.

For air shipments, cargo insurance can be provided.

Please note that if one of the dimensions of the package (length, width, height) reaches 0.8 m or the weight of the package is equal to or more than 80 kg, the possibility of sending must be agreed.

Federal Aviation Regulations

Receipt of cargo

Receipt in the city of destination of goods delivered by air is possible in the following ways.

• independent fence from the terminal "Business Lines";
• self-collection of cargo from the airport in the recipient city;
• delivery of cargo to the address with the possibility to additionally order loading and unloading operations.

The possibility of urgent receipt at our terminal of goods arriving on holidays and weekends, please check with online consultants and Contact Center specialists.

Accompanying documents

When transporting, it is necessary to have accompanying documents with a list of enclosed cargo (waybills, invoices, inventories, certificates, passports, etc.) At the request of airport employees, additional documents for the cargo may be requested. In the absence of documents, the possibility of sending must be agreed.

Air shipments to Kaliningrad and from Kaliningrad

Shipments from Kaliningrad are possible only from legal entities, including IP.

When delivering cargo at the Delovye Linii terminal in Kaliningrad or transferring the cargo to the driver when picking up cargo from an address in the Kaliningrad region, it is absolutely necessary to have the sender's stamp for affixing it in the shipping documentation of Delovye Linii.

When sending cargo to Kaliningrad through the airports of St. Petersburg and Ulan-Ude, as well as when sending from Kaliningrad airport, there are special requirements for accompanying documents.

Delivery terms

Delivery time from 2 days from the date of acceptance of the cargo, depending on the direction and parameters of the cargo.

We ask you to take into account possible adverse weather conditions, as well as a reduction in the number of flights during winter navigation, when planning the shipment of cargo.

Cargo handling

When picking up cargo from the sender's address or delivering it to the recipient's address, loading and unloading operations can be ordered.

Requirements for cargo packaging

The cargo must be packed in materials that provide:

• protection of cargo from damage, damage and loss,
• safety of cargo during transportation, transshipment, reloading, transportation and storage,
• lack of access to content.

The cost of packing the goods in our warehouse:

• additional cargo handling (stretch, cardboard) - 250 rubles / m 3, at least 80 rubles.
• packaging of cargo in a bag - 70 rubles. for a unit,
• rigid cargo packaging - 700 rubles per 1 m 3, at least 300 rubles.

The calculation of the cost of transportation of goods is made together with the packaging (gross).

Goods not accepted for carriage

You can familiarize yourself with the main list of goods not accepted for transportation by air

When providing false information about the cargo and an incomplete package of documents, the responsibility for resolving problematic situations and the additional costs incurred in this case are borne entirely by the sender / customer.

Cost and payment

The cost of transportation is calculated according to the actual and estimated (volumetric) weight based on 200 kg per 1 m 3, then the higher cost is selected.

When sending cargo to cities where there is no Business Lines terminal, payment by the recipient is possible only by bank transfer and only after 100% payment.

When a change in the forwarding documentation has been sent (change of the recipient, warehouse of issue, etc.), the following is paid:

• from Vladivostok - 200 rubles,
• Yekaterinburg - 200 rubles,
• Kaliningrad - 350 rubles,
• Krasnoyarsk -150 rubles,
• Moscow - 500 rubles,
• Novosibirsk - 600 rubles,
• Perm - 200 rubles,
• Samara - 250 rubles,
• Petersburg - 350 rubles,
• Tyumen - 300 rubles,
• Ulan-Ude - 150 rubles,
• Khabarovsk - 150 rubles.

Free warehousing (for air delivery to the DL terminal) for two or three days (depending on the standards established for the arrival unit). Further storage in our warehouses is paid, at a cost of 200 rubles. for 1 m 3 per day; the minimum cost is 200 rubles. for the entire storage period.

Storage of cargo at the airport of arrival is free of charge for 1 day from the moment of cargo arrival. Payment for storage and airport charges upon receipt of cargo from the airport are paid by the recipient independently according to the tariffs of the airport cargo terminal.

Please note that entrance to some warehouses of Business Lines is paid.

Special offer for air transportation of small-sized cargo from Moscow

Delivery from address to address

We carry out delivery of cargo within the city to the address of the recipient or collection of cargo from the sender in the cities of our terminals for further long-distance or international shipment, as well as delivery to remote cities and collection of cargo from them.

Delivery of goods within the city is carried out only to the place of unloading of the vehicle. Order loading and unloading operations when collecting or transporting cargo, so that our movers take over the loading or unloading of cargo and its delivery to the floor. To do this, it is enough to indicate the need for loading and unloading operations in the application for transportation.

In order to order the service, fill out on our website the application form for the collection of goods from the sender's address or the application for the delivery of goods from our terminal to the address of the recipient.

Applications are processed on the day preceding the day of submission. vehicle, according to the work schedule of the application department in your region

Additional service by car delivery time

General condition for the provision of evening and night delivery services; "fixed time of submission", "day-to-day":

• the address of sending / receiving cargo is located within the city limits of the Business Lines division.

Evening and night delivery

In a number of divisions, extra charges are set for the evening, night and morning time of picking up or transporting cargo. Mark-up periods for different departments are different. These extra charges are taken into account in the calculation-order form.

Conditions for the provision of services for delivery from the address or to the address in the evening, night and morning:

• the application must be made 12 hours before the vehicle is submitted;
• when submitting an application on the day of execution after 15:00 (local time of the execution unit), it is required to agree on the possibility of fulfilling the application with the logistician;
• inter-terminal dispatch of cargo on the day of collection from the client is possible if the collection is before 17:00 and if there is an appropriate inter-terminal dispatch according to the schedule;
• the possibility of providing this service together with additional services (transport requirements) "side loading", "top loading", "open car" and "tail lift" must be agreed with our specialists in advance.

Fixed delivery time

Conditions for the provision of additional service "fixed time of filing".

The delivery of the car when ordering this additional service is organized in the interval of half an hour before and half an hour after the ordered delivery time. You can specify the cost and possibility of providing this service in a particular unit using the order calculation.

• the service is not provided together with the additional "day-to-day" service;
• category 1 or 2 cargo (see restrictions below) must be loaded / unloaded no later than 30 minutes after the car arrives at the address, after 30 minutes of waiting, Business Lines reserve the opportunity to remove the vehicle from the place of loading / unloading. In this case, the car leaves with an idle run.

Day-to-day pickup

Conditions for the provision of additional services "day-to-day".

When ordering this additional service, the collection of cargo is carried out on the day of application. The service is currently provided free of charge.

For all divisions:

• this service is not provided in conjunction with additional services (transport requirements) "side loading", "top loading", "open car" and "tail lift".

For subdivisions Moscow and St. Petersburg:

• an application for the collection of cargo must be submitted before 16:00 on the day of collection of the cargo;
• cargo parameters should not exceed the maximum dimensions of category 3 cargo (cargo weight up to 4999 kg, volume up to 21.99 m³, length 6 meters, width 2 meters, height 2.2 meters);
• the time frame for the delivery of the car (working hours of the sender's warehouse at the pickup address) is 3 hours from the moment the application is received by the logistics manager in the region picking up the cargo.

For departments other than Moscow and St. Petersburg:

• an application for the collection of cargo must be submitted before 14:00 on the day of collection of the cargo;
• cargo parameters should not exceed the maximum dimensions of category 1 cargo (cargo weight up to 1499 kg, volume up to 8.32 m³, length 4.01 meters, width 1.7 meters, height 1.7 meters);
• the time frame for the delivery of the vehicle (working hours of the sender's warehouse at the pick-up address) is at least 3 hours from the moment the application is received by the logistics manager in the region picking up the goods.

Cargo handling

When auto-delivery around the city from / to the client, you can order loading and unloading operations directly from / to the office, with raising the load to the floor.

The cost of loading and unloading is not included in the shipping rates.

In the following cases, the cost of loading and unloading works is negotiable, and the possibility of providing the service should be agreed with the delivery department of your region:

• the weight of one piece exceeds 30 kg,
• the volume of one place exceeds 0.25 m³,
• the total weight of the cargo exceeds 500 kg;
• the total volume of cargo exceeds 5 m³,
• requires moving the load more than 30 meters from/to the machine.

Please see the rates for loading and unloading.

Simply car

Downtime is considered to be the presence of the DL vehicle at the client's address in excess of the established standards. If the car is at the address for more than an hour from the moment of arrival, the DL reserves the opportunity to remove the vehicle from the place of loading / unloading. In this case, the sender/recipient/customer is given a simple and idle run of the machine.

Please see the tariffs for a simple car.

Idle machine run

If you refuse an application for picking up a bulky cargo within the city, the cost of running the car according to the price list, otherwise you can find out the cost of this service from an employee of the delivery department in your region. Upon delivery, the cost of the run is equal to the cost of shipping the goods.

Cancellation of the order to the forwarder (requests)

Conditions for free cancellation of an order to a freight forwarder:

• the refusal is accepted until 17:30 of the day preceding the execution of the order to the forwarder.
• refusal is accepted until 11:00 on the day of execution of the order to the forwarder, if:
  • Cargo is picked up from the client's address;
  • the download address is located within the city;
  • cargo parameters strictly up to 500 kg., 5 cubic meters. (when the client cancels several requests for sampling on the same day - the sum of the parameters for the canceled requests);
  • cargo dimensions strictly up to 3.0 m length, up to 1.8 m width, up to 1.5 m height;
  • the car has not yet been delivered to the customer's address;
  • special requirements for transport are not requested (side or top loading, hydraulic manipulator, etc.);
  • non-standard loading and unloading works are not ordered (when at least one piece exceeds 30 kg in weight or 0.25 m³ in volume).

In all other cases, a car run is issued according to the tariffs.

note

When ordering the pickup of cargo from the address of the sender, packing will be made only after the delivery of the cargo to the Business Lines terminal. The cargo is transported to the terminal in the sender's packaging. At the stage of picking up the cargo, great importance correct primary packaging.

When ordering a pickup service at the sender's address, the cost of the service for goods with parameters from Category 2 and above (from 1500 kg from 8.33m3, Length x Width x Height up to 4.02m x 1.71m x 1.71m) is calculated based on the parameters of the cargo in the application, if the actual parameters of the collected cargo are less. Please consider this condition when applying for a fence.

When ordering the service (special requirement for transport) "tail lift" and the maximum weight of the package is more than 350 kg, in some departments, picking up the cargo may not be possible. In such cases, we ask you to clarify the possibility of providing services with our consultants.

Entrance to the part of the city closed for trucks, arrival to the 2nd or more addresses is carried out at an agreed price, the cost must be clarified in advance with the office staff of the relevant department.

Rigid packaging is a non-returnable container, and when ordering this service, the cargo is issued to the client along with the packaging.

The consignee or another person authorized to receive the cargo, upon acceptance of the cargo at the address of the Recipient by the number of places without signs of packaging damage or with packaging violations that were present and recorded when the cargo was received from the Consignor, has the right to demand its inspection and verification of its internal condition. The expenses of the Forwarder caused by this are paid by the person on whose initiative the cargo was checked, and amount to: 800 (eight hundred) rubles, including VAT, for each (full or incomplete) hour of the cargo check, plus the cost of downtime according to the price list.

Obligations of the customer of services: to pay Additional services(simple, run, PRR) ordered by the recipient/sender upon delivery/pickup of the cargo to/from the address of the recipient/sender.

Documentation

The fact of transfer / receipt of cargo is confirmed by the record (signature) of the sender and the forwarder in the forwarding document - the delivery note of Delovye Linii LLC. The bill of lading and the consignor's consignment note, containing the internal nomenclature (name, quantity, assortment, and so on) of each package, are issued by Delovye Linii LLC without prior approval on the sender's side and only subject to the obligatory coincidence of the following requirements to the sender's documents:

• The sender and recipient on the document must match the data on the delivery note.
• The invoice must have the following information: name of commodity items, quantity, cost, total cost with VAT (except for the TORG-13 form).
• There must be signatures of authorized persons, in the lines the leave was allowed / made and Chief Accountant(for individual entrepreneurs one signature is possible) and the seal of the organization.

Also, these requirements for documents are relevant when ordering a cargo insurance service, while copies of the documents are transferred to the employee of LLC "Business Lines" responsible for receiving the cargo.

The main document when making a shipment is a receipt with original seals and signatures!

Division into city and suburbs

Since different tariffs are applied to delivery from / to the address depending on whether the client's address is within the city, it should be noted that in some cases the administrative division of the city and the suburbs do not correspond to such a division of Delovye Linii LLC. Streets, avenues, boulevards, driveways, highways, lanes are considered to be located within the city:

• St. Petersburg: located before traffic police posts when leaving the city or to the Ring Road, at a shorter distance from the city center;
• Ulyanovsk: in Zheleznodorozhny, Leninsky, Zasviyazhsky districts;

Delivery to hypermarkets

You can check information on the cost and terms of delivery of goods to hypermarkets and chain stores by calling your OSP, by multi-channel telephone and ICQ.

When delivering cargo to a hypermarket (chain store) at the DL terminals, the client-sender in without fail:

• sends a set of documents by issuing a separate invoice for accompanying documents (a complete set of documents required by the hypermarket is required);
• orders delivery and loading-unloading services when sending cargo;
• checks the correct delivery address, contact phone number and face of the recipient;
• transfers the order number, date and time of delivery of the goods to the client to the recipient (except for exceptions under the contract) to the employee of the DL upon delivery of the goods;
• delivers the cargo in proper packaging without any damage, traces of opening, the possibility of access to the cargo, on a euro pallet.

International cargo transportation

Your cargo can be delivered by road to the Republic of Belarus or the Republic of Kazakhstan, as well as sent from an address from these countries to the Russian Federation.

We also carry out international shipments to Belarus and Kazakhstan by air. The terms of this service fully coincide with the terms of air shipments in Russia.

Shipping conditions

Used goods are accepted for transportation in the presence of all documents.

Due to the fact that Business Line terminals are located only on the territory of the Russian Federation, on the side of Belarus and Kazakhstan, transportation is carried out with the provision of the delivery service from address to address. Please read the terms and conditions of this service.

In the case of transportation of goods to the terminal that carries out international shipment, please also familiarize yourself with the conditions of inter-terminal transportation.

Accompanying documents

With absence complete set documents, the possibility of sending must be agreed.

At the request of employees customs control additional documents for the cargo may be requested.

The accompanying documents are intended for the transportation of goods and are not transferred to the recipient.

When sending from a legal entity

If the goods are manufactured outside of Russia, Kazakhstan and Belarus, then columns 10, 11 must be filled in the invoice.

All documents must be certified by the blue seal of the sender.

For livestock products, the original veterinary certificate is required.

When sent from an individual

Payment

Payment is possible only in Russian rubles.

Payment by the sender in cash is possible only after the cargo has been measured at the Business Lines terminal.

Delivery of cargo in Belarus and Kazakhstan when paid by the recipient is carried out only upon payment.

Cargo insurance

The cargo transported by our company is insured regardless of the type of transport. Insurance provides an additional guarantee of the safety of your cargo. All insured events are considered by the insurance company with which we work - Renaissance Insurance Group LLC.

Insured risks: “against all risks”, i.e. losses incurred as a result of damage, shortage, loss of cargo are subject to compensation, with the exception of insurance of used cargo.

Used shipments are insured against the "risk of private accident" and the risk of illegal actions of third parties. "Private accident risks" are the risks of damage, shortage and loss of cargo resulting from events that can be confirmed by documents from the competent authorities. These risks include the following events: damage due to fire or explosion, vehicle crash, vehicle missing, natural disasters, cargo falling during loading and unloading.

Price

Cargoes without declaring a value are insured free of charge for up to 80,000 rubles.

Cargo can also be insured at the declared value, confirmed by supporting documents(consignment notes or other legally required documents) at a rate of 0.17%, but not less than 50 rubles.

The insurance service is not subject to VAT (Article 149 tax code RF).

Restrictions on the cost of goods accepted for insurance:

• the maximum declared value for goods transported through the territory of "dangerous" regions (territories of the Republic of Dagestan, the Ingush Republic, the North Ossetian Republic, the Kabardino-Balkarian Republic, the Chechen Republic) is 4,000,000.00 rubles. For cargoes over 4,000,000 rubles. the cost is not declared and the insurance service is not provided.

If the value of only a part of the cargo is declared, then the shipment is issued by two separate waybills: for a part of the cargo with a declared value and a part of the cargo without a declared value.

Restrictions on the nature of the cargo

The following categories of cargo are not accepted for insurance:

• banknotes, coins, travelers checks, securities, credit cards;
• precious metals and precious stones, as well as products made from them;
• weapons (firearms, gas, pneumatic and cold weapons) and ammunition;
• items that may pose a danger to the safety of other goods (their packaging), transport and equipment, or to the life and health of others;
• personal belongings of citizens, the value of which cannot be documented;
• correspondence;
• fur and jewelry;
• items (things, substances, goods, materials, etc.) classified as dangerous goods in accordance with the "Rules of Transportation dangerous goods road transport" dated 08.08.1995;
• potent psychotropic and narcotic substances requiring special conditions transportation established by the Ministry of Health and social development and other state bodies;
• works of art, various collections;
• items (things, substances, goods, materials, etc.), the transportation of which by road is prohibited by applicable law.

Documentation

For cargoes over 15,000,000 rubles. it is obligatory to check the documents confirming the value of the cargo upon shipment.

For cargoes less than 15,000,000 rubles. the client can declare the value of the cargo and insure the cargo even in the absence of documents, but in the event of a claim or insured event, the client must provide documents confirming the declared value of the cargo:

• The documents must indicate the name of the sender and recipient of the goods.
• The sender and recipient on the document must match the data on the delivery note.
• The invoice must contain the following information: the name of the commodity items, the quantity, the cost of a unit of goods, the total cost.
• There must be signatures of authorized persons, in the lines the vacation was allowed / made by the chief accountant (one signature is possible for individual entrepreneurs) and the seal of the organization.

More detailed information about this service and documents confirming the value of the cargo, you can get in the customer service department of your region, as well as by contacting the single Contact Center

Responsible storage

Currently, the nomenclature responsible storage service is provided in the following cities: Yekaterinburg, Novosibirsk, Samara, St. Petersburg. To provide the service, you will need to conclude a storage agreement.

In other cities, a safekeeping service is provided without nomenclature operations. For a list of warehouse services provided at the terminal, please refer to the Business Lines address page in the desired city.

Service of nomenclature responsible storage of cargo

Business Lines provides comprehensive service responsible storage. The specialists of our company will provide the entire supply chain of inventory items from address to address. The basis of the service is loading and unloading operations, accounting and equipment according to the nomenclature, address storage and other warehouse operations.

• Comprehensive warehouse service
• Warehouse handling service
• Distribution of cargo flows
• Individual approach to each client

Where will your cargo be stored?

• Spacious warehouse area and around it;
• convenient access roads;
• the possibility of storing goods of different nomenclature;
• advantageous location in terms of distribution of cargo traffic;
• modern warehouse equipment.

The service includes

• responsible storage,
• cargo handling,
• cargo sorting upon receipt,
• palletizing.

And:

• order picking (pallet, box, piece);
• pre-sale preparation of goods (shrink wrapping, weighing, additional marking);
• delivery and forwarding of goods to individual consignees and to retail chains;
• delivery to the client's address just-in-time (just in time);
• cross-docking;
• tracking of goods by the terms of receipt / dispatch, shelf life and production (FIFO, LIFO, etc.);
• preparation and delivery of accompanying documents;
• work with marriage, return, recycling;
• rent of offices or workplaces on the territory of the warehouse complex for representatives of your company;
• provision of standard or individual reports at the request of the client;
• cargo insurance;
• inventory.

Why is it beneficial?

1. Because it will bring down consumer value your goods through the acquisition of transport, logistics and warehouse services in the complex. Transportation, storage, distribution, packaging and other storage operations will cost you less in the long run.
2. Because it will save time. You do not have to deal with the issues of sorting and packing cargo, control the processes of loading and unloading, create plans and schedules for transportation and order transport - the safekeeping service implies this range of services.

How we are working

You		We
Production company (factory, plant, processing or service and repair enterprise, etc.)		We provide a range of logistics functions of your choice:	storage of stocks supply of raw materials delivery of materials/finished products storage of temporarily unused equipment
Online store		Operator of solutions for working with store goods:	storage of goods in a warehouse receiving and processing orders order picking product packaging organization of delivery returns processing
Trading company supplying products to retail chains and shops		We provide you with the logistics functions of a distribution company:	receiving goods from manufacturers customs clearance storage equipment storage of promotional materials delivery to dealers and retail outlets
A trading company that sells products to end consumers and has an extensive geographical network		We provide a full range of logistics functions:	receiving goods from suppliers storage equipment delivery and forwarding of products to shops

Our advantages

• Availability of a universal car park. You can quickly carry out shipments throughout Russia at any time.
• Guarantees of safety - a video surveillance and control system, a protected area, awareness of the stages of logistics operations.
• The order of service is possible from any city.
• Many years of experience with various types of cargo and many clients.

Do you have any questions?

Our specialists will be happy to answer you

Cargo packaging

Proper packaging is one of the most important components of successful cargo transportation. The company "Delovye Linii" has extensive experience in the field of cargo transportation, which allows us to use well-thought-out technologies.

We offer the following types of packaging: pallet board, rigid packaging, additional cargo handling, bag, air bubble film. Several combined packaging methods can be used for the same shipment (for example, bubble wrap and rigid packaging, bubble wrap and additional packaging).

Note:

1. Cargo packaging service is provided only at the warehouse of Delovye Linii, the cargo is delivered to the terminal in the sender's packaging. For the safe transportation of goods, high-quality primary packaging is important.
2. When ordering rigid packaging and "pallet board" packaging, the cost of cargo transportation will increase by 25%, since the dimensions of the cargo will increase.

Types of cargo packaging

	Pallet board The pallet board is a sturdy wooden container with adjustable height. The most reliable type of packaging, protects the cargo from unauthorized access and damage. Dimensions of cargo accepted for packaging: height from 0.1 to 2.0 m; length: up to 1.15 m; width: up to 0.75 m; weight: up to 1000 kg. Packing cost: 200 rub/m3(minimum cost - 120 rubles) Examples of goods to be packed in a pallet board Photo products office equipment Electrical goods Fixtures medical supplies Packaging composition Euro-pallet, pallet collars, pallet cover, polypropylene tape is used for fixation. At the request of the client, a universal seal can be added. Additional Information The goods indicated in the example must be packed in a pallet collar or in a crate (rigid packaging). Not used for air travel. It is a reusable container and is not transferred to the client. For additional cushioning of cargo inside the pallet collar, you can order Air bubble wrap packaging.
	Rigid packaging Rigid packaging (wooden crate) is a wooden frame, suitable for almost any cargo, especially for the transportation of fragile, breakable, bulky and non-standard cargo. Protects against unauthorized access and damage. It is used for cargo, the dimensions of which do not allow the use of “Pallet Board” packaging. The height of the load must not exceed 2.0 m. Packing cost: 700 rub/m3(minimum cost - 300 rubles) Examples of goods to be packed in rigid packaging auto parts Ceramics and glass Ventilation equipment Welding equipment Bicycle and moto equipment Packaging composition Lumber, nails. At the request of the client can be added: pallet, stretch film, polypropylene tape, universal seal. Additional Information The loads indicated in the example are obligatory for packing in the Crate (Rigid Packing) or in the Pallet Board. Rigid packaging is not made for small-sized cargoes, since it will increase the weight and volume of the cargo, and the cargo will no longer fit the parameters of the small-sized one. For additional cushioning of cargo inside a rigid package, you can order the packaging of Air bubble wrap.
	Bag A bag with a plastic seal is used to pack small loads. Provides no access to the content, protects the cargo from loss. Helps to keep the cargo clean, prevents the spillage of piece cargo and is used for grouping cargo in places. Dimensions of cargo accepted for packaging: height up to 1.3 m; length and width up to 0.4 m. Packing cost: 70 rubles per unit. Examples of goods to be packed in a bag Printed products Pet food Clothing and textiles Mounting materials Packaging composition White polypropylene bag, bag seal. Additional Information You can order additional packaging for the "Bag" package
	Air bubble film Polyethylene air-bubble film is an elastic material that provides additional shock-absorbing protection of the cargo during transportation. Applies if the cargo: especially fragile; has a glossy surface that is prone to scratches; contains voids; needs depreciation; requires additional fixation inside the package. Packing cost: 150 rub/m3(minimum cost - 80 rubles) Examples of goods to be packed in bubble wrap Appliances Childen's goods Stationery Tobacco products Packaging composition Air bubble wrap, tape. At the request of the client, the following can be used: pallet, polypropylene tape, universal seal. Additional Information “Air bubble wrap” packaging can be combined with any other type of packaging.
	Additional packaging Additional processing of cargo is an auxiliary type of processing, prevents the ingress of dust, protects the goods transported together from damage. Designed for goods presented in improper packaging (for example, in paper / fabric bags, wrapping paper), as well as goods in bags with open access to the internal contents. Additional packaging can be used for goods with sharp corners, edges, protrusions. Packing cost: 250 rub/m3(minimum order - 80 rubles) Plumbing Consumables Packaging composition Stretch film, adhesive seal. At the request of the client can be used: pallet, polypropylene tape. cardboard, pallet cover. Additional Information Additional packaging can be used together

Sending cargo by trucks under an individual order

package rates

The service "Transportation of cargo by trucks" is an order of a vehicle with a carrying capacity of 20 tons for one client, which follows from the address of the consignor to the address of the consignee without reloading and entering the terminal of the "Business Lines" company.

The machine is provided individually for one client!

When ordering a truck, you can use the following additional services:

• Cargo insurance

The main advantages of the service are optimal tariff plans for the transportation of large consignments and the minimum delivery time. Due to the fact that delivery is carried out without a stop at the terminals of our company, you can save time and optimize transport costs. Acceptance of cargo is carried out under the seal of the consignor with a mandatory note about it in the TTN. If the sender does not have it, sealing can be done with a seal by Delovye Linii LLC - free of charge! Trailer sealing guarantees the integrity of shipments throughout the entire delivery process.

"Delivery of goods by trucks" is:

• Favorable rates
• Minimum delivery times
• Wide geographic coverage

Terms of Service

Standard time for loading/unloading the vehicle is 6 hours. Idle time of the car for loading / unloading more than 6 hours is paid at the rate of 500 rubles / hour.

Cancellation of a confirmed request for transportation later than before 13:00 of the day preceding the day the vehicle is submitted for loading is paid in the amount of 20% of the cost of transportation.

The cargo is accepted for transportation under the seal of the consignor (or without it) without recalculation of packages and verification with accompanying documents.

The sender must hand over to the driver the properly executed documents for the carriage of TTN cargo (in the form 1-T) in the amount of 4 pieces.

How to order

You can order transportation by a dedicated truck through the calculator in the "separate truck" mode or by filling out an application for picking up cargo with the type of transportation "separate euro truck"

For more information, you can contact the managers who oversee shipments by euro trucks from the following cities and regions by phone

Hourly car rental

Also note the newpackage ratesrental of euro trucks for transportation around the city and the nearest suburbs.

This service allows you to provide a car of the type and modification that you need to transport your goods (goods). The car is provided without territorial and time restrictions, while you yourself determine the route of movement, working hours, the number of addresses, the order of loading and unloading your goods (goods).

The car is always provided empty and only for one client.

The service does not involve arrival at the Business Lines terminals.

Cost calculation

The total cost of the service is the sum (addition) of the following components:

• the cost of the time spent by the machine;
• fare outside the city;
• additional service rates.

Elapsed time calculation:

• the calculation is carried out by multiplying the time spent in the course of order fulfillment by the hourly rate;
• the time of delivery of the car to the place of initial loading, indicated in the table of tariffs, is considered spent in the course of the execution of the order and is added to the time spent on work in the calculation;
• downtime of the car during loading/unloading or waiting for loading/unloading are also considered the time of the car and are taken into account in the calculation of the cost;
• the time spent is rounded up to half an hour;
• for each type of car, a minimum order time is set - this is the rental time, which is paid even if the actual time of using the transport is less. The minimum order time includes the time of delivery of the vehicle to the customer.
• if the subdivision has a "centre" tariff and the car drives into the city center, then the hourly rate at the "centre" tariff is used for the entire order, otherwise - at the "city" tariff;
• city ​​driving is limited to 100 km. From the moment the mark of 100 km is reached, the calculation takes place at a double hourly rate.

Calculation of travel outside the city:

• the calculation is carried out by multiplying the distance traveled by the car outside the city limits by tariff rate per kilometer;
• if the work is completed in the suburbs, the journey to the city limits (car return) is included in the mileage outside the city.

Tariffs for additional services:

• If the client does not accompany his cargo, the "forwarding" service is provided, one hour of work of this vehicle is added according to the tariff of rubles per hour.
• Additional services "hydroboard", "manipulator", "awning" are paid at a fixed rate, which is added to the order amount.

At the end of the car, the total number of hours worked and kilometers (if necessary) are calculated. The data is noted in the invoice and certified by the signatures and seal of the client.

When using a vehicle for a distance of more than 300 km, the payment is negotiable.

Any form of payment is possible.

Tariffs apply to the provision of hourly cars in work time. The possibility of providing services at other times must be checked with our consultants.

Cancellations

All cancellations are accepted on weekdays/working days (Monday to Friday, excluding public holidays).

Cancellations are accepted in oral by phone.

Free cancellation of the order is possible if the cancellation is accepted before 17:30 on the business day preceding the execution of the order.

If the refusal is received later, but the car has not left yet, then the run is paid at the minimum cost of the order in accordance with the tariffs.

If the car was sent, but the service was not provided due to the fault of the client, then the idle run of the car is paid in the same way as the cost of work (according to the total number of hours and kilometers outside the city, taking into account the ordered additional services).

Division into city and suburbs

In some cases, the administrative division into the city and the suburbs does not coincide with the one adopted in Business Lines LLC. The following areas are considered to be within the city limits:

• Moscow: located within the Moscow Ring Road;
• St. Petersburg: located in the ring Krasnoselskoye highway - Ring Road - st. 3rd Horse Lakhta;
• Penza: to traffic police posts when leaving the city;
• Perm: in the city center and adjacent areas;
• Samara: to traffic police posts when leaving the city;
• Ulyanovsk: in Zheleznodorozhny, Leninsky, Zasviyazhsky districts.

City center

For the following cities, the boundaries of the city center are set for the application of the "centre" tariff.

Moscow: the center is considered to be the territory inside the third transport ring.

St. Petersburg: the center is considered to be the part of the city bounded by Obvodny Canal, Neva and Bolshaya Nevka.

Service order

To order the service, please fill out the application for the collection of cargo

direct machine

The "Direct Car" service is an order for a vehicle of any tonnage from 1.5 to 10 tons for one client, which follows from the consignor's address to the consignee's address without reloading and entering the terminals of the Business Lines company. The machine is provided individually for one client!

This service involves the delivery of goods by direct message throughout the territory Russian Federation at distances from 100 to 1000 km from the city of delivery of the vehicle.

When ordering "Direct car", you can use the following additional services:

• Cargo handling
• Cargo insurance
• Change of destination while the vehicle is on the road
• Vehicle Location Notification
• Forecast of the arrival of the car to the recipient
• Car delay notification

The main advantages of the service are optimal tariff plans for the transportation of large consignments and the fastest possible delivery times. Due to the fact that delivery is carried out without a stop at the terminals of our company, you can save time and optimize transport costs. At the same time, you have the opportunity to choose the type of transport you need to transport only your cargo and designate the most convenient time for the car to be delivered. Acceptance of cargo is carried out under the seal of the consignor with a mandatory note about it in the TTN. If the sender does not have a seal, sealing can be done with the seal of LLC "Business Lines" for free! Sealing your cargo guarantees its integrity throughout the entire process of transportation.

"Direct machine" is:

• Favorable rates
• Maximum transport speed
• Guaranteed delivery of the vehicle
• Vehicle sealing
• Maximum safety of your cargo
• Wide geographic coverage
• Legal purity of the transaction

For any questions, you can contact our managers

Container Shipping

Container Shipping - freight transportation, in which the transportation of goods is carried out using removable transport devices (containers). Container shipping refers to multimodal transportation.

Multimodal or combined transport is the delivery of goods using several modes of transport. They are an example of an active combination of maritime, rail, road transport, while the cargo does not require additional repacking.

The specialists of our company will develop optimal route, taking into account the complex logistics chains for the delivery of goods, and will also advise you on all emerging issues.

Terms of Service

We offer cargo transportation services in 24-ton (20-foot) and 30-ton (40-foot) containers and wagons various types(cars, gondola cars, platforms).

Shipments are made directly from Moscow, St. Petersburg, Vladivostok, Nizhny Novgorod, Krasnoyarsk, Blagoveshchensk, Novosibirsk, Ulan-Ude, Yekaterinburg, Komsomolsk-on-Amur, Irkutsk, Kazan, Khabarovsk, Samara, as well as from nearby settlements.

To clarify information about the full list of cities and the possibility of providing wagons, you can contact our specialists.

Please see the list of goods not accepted for transportation by containers.

The provision of the service is also regulated by the Charter of the Railway Transport of the Russian Federation.

Service cost

The price list displays the maximum cost of transportation and delivery from / to the address to the most popular destinations.

For a more detailed calculation of the cost or information on destinations not specified in the price list, fill out an application for a cost calculation, contact an online consultant or call our 24-hour contact center by phone.

Additional services

Additionally, by agreement, you can order the following services:

• cargo insurance;
• packing and storage services for your cargo;
• repacking of cargo from one mode of transport to another;
• cargo recalculation;
• surveyor departure.

Checkout

2. Send the completed form by e-mail with a signature and seal or by fax through the Call Center marked "To the container transportation department".

3. After receiving the application, our specialist will contact you to agree on the conditions of transportation.

You can also place an order for container transportation at any of our warehouses.

Transport technology

Based on the application, the manager of the container transportation department issues an invoice. After payment of the invoice, the container is delivered to the sender.

Loading of cargo and securing it in a container is carried out by the client in accordance with the rules for placing cargo in a container. By prior agreement, such a service can be ordered from us.

The container in the presence of the sender is sealed with the execution of documents and the installation of a Russian Railways seal.

The sealed container is delivered to the station for loading onto railway transport. As a rule, the container leaves the station within two to three days.

Information support

After the container has been handed over to Russian Railways, you can receive information about the location of the cargo and the estimated time of arrival from our managers. This is a free service.

Notification of the arrival of cargo at the destination station is carried out by Russian Railways.

You can get information about the cost of storing a container at the station and the terms of free storage for each direction from the container transportation manager.

Payment for the services of Business Lines is possible by bank transfer on account, in cash, online in the tracker, Personal Account or mobile application, as well as a bank card at the terminal. Return Money possible both in cash and non-cash payment.

Payment Methods

Bank transfer by account

We will generate an invoice for you. You can also order an invoice yourself on the website or in the dispatch journal of your Personal Account. Payment by bank transfer takes place, as a rule, within 1 banking day.

If the payment has not been made by the time of receipt of the cargo, you must have a payment order with a bank mark at the terminal. If the mark is electronic, then the seal of the paying company and the signature of an authorized representative of the organization are required.

To receive the cargo at the address, provide a payment order with a bank mark to your personal manager in advance or send it to.

Cash payment

Payment for transportation in cash is possible at the terminal of dispatch or receipt, as well as at the address of receipt.

It is impossible to pay at the sender's address, since the final cost of transportation is formed after accurate measurement of the dimensions and weighing of the cargo at the dispatch terminal.

Online payment

Payment by bank card at the terminal

Payment for services by bank cards is available at all terminals of Business Lines, except for the cities of the Republic of Crimea (Sevastopol and Simferopol). Cards accepted for payment: Mastercard, Mastercard Electronic, Maestro, Visa, Visa Electron, PRO100, MIR.

Prepayment

Prepayment can be made in the form of cash or non-cash payment against future shipments. The advance payment is used for the following purposes:

• To exclude the situation of non-delivery of cargo at the point of destination in case of unpaid transportation;
• In the event that frequent transportation cannot be paid separately.

Who can pay for services

• Sender
• Recipient
• third party

Payment for services can be divided between the parties to the contractual relationship. For example, when ordering cargo transportation from Moscow to St. Petersburg, the sender can pay only for the “delivery from address” service so that the cargo is delivered to the terminal, and the recipient will pay for inter-terminal transportation and delivery to the address in St. Petersburg, etc. The cost of one service cannot be distributed among several payers.

Features of payment for international transportation

• You can pay for transportation while on the territory of Kazakhstan, Kyrgyzstan and Belarus only by bank transfer to the account or by bank card on the website and in the mobile application
• Payment is made in Russian rubles
• When sending to / from Belarus, Kazakhstan and Kyrgyzstan, the VAT rate is 0%
• Delivery of cargo in the CIS countries when paid by the recipient is carried out only upon payment

A refund

You can return the funds in case of overpayment, refusal of the paid service or return of the deposit. The return procedure differs depending on how you paid for the service:

Refunds for cash payments

If you paid for services in cash, the money can be returned:

• on the day of payment - in cash at the terminal
• on another day - by bank transfer to your account

To return the funds on the day of payment, it is enough to present to the cashier check And cash receipt order(if it was issued).

When applying on another day, fill out an application for a refund (for; for) and attach documents according to. This can be done at the Business Lines terminal or remotely: just send the completed application and documents to or to the mail of your manager.

Funds will be transferred to the account within 10 days.

Refunds when paying with a bank card

To return the entire amount paid to the card from which the payment was made, it is enough to contact the cashier at any Business Lines terminal.

In cases where you refuse one service out of several and you need to return only a part of the amount paid, the refund procedure will be the same as when paying by bank transfer.

Refunds when paying by bank transfer

You can return the funds that were deposited by bank transfer on the account without visiting the Business Lines terminal. For this:

• Fill out an application for a refund (for individuals and individual entrepreneurs; for legal entities) and attach documents as required
• Send the completed application and documents to the mail of your manager. If you do not have a personal manager, by mail. You can also transfer the completed application and documents to the cashier at any convenient Business Lines terminal
• Funds will be transferred to the account within 10 days

The return of funds to the bankrupt company is made only by bank transfer after presentation of a letter from the bankruptcy trustee. You do not need to fill out a return form.

Eisden LLC, 2006-2017.

The exchange rate of the Central Bank on November 25, 2017

1 USD = 58.53 rub.

1 EUR = 69.33 RUB

1 GBP = 77.96 RUB

delivery across Russia And abroad by EMS, DHL, UPS, SPSR, Pony Express, PEK, SDEK, etc.

Shipping cost calculation

Post, EMS, USPS, etc.

International and regular mail

Russian Post, EMS, United States Post (USPS), China Post ( China Post), Hong Kong Post (Hongkong Post), England Post (Royal Mail), French Post (La Poste), etc.

and German Post

Good evening! ZA*****HK parcel was lost, help, thank you.

Good afternoon! Tell me what to do in such a situation. The parcel came to Russia and was more.

looking for love, 08.06.2017

Hi all! Just imagine - at first one bastard wrote in 2014, now.

Basically, you have to be fair. If you wrote about the problem, then already be the last.

Good evening! The parcel was sent on 10/26/17 from St. Petersburg to Velikiye Luki.

Cash on delivery business lines

Who used such a service, tell us what is there, how and why. It turns out that it will be necessary to go to the shopping center twice: send and pick up money. So?

Are there no pitfalls?

And then, as in a joke, it turns out: if he transferred money to my card, he would not sleep. And then I send the pieces of iron and I will not sleep.

Moishe and Motya went to bed. Moishe is spinning, spinning from side to side, cannot sleep.

Well, what are you spinning, Moishe? Sleep!

Moishe is not sleeping, tossing and turning.

Moishe, why are you all fidgeting, sleep already, Moishe!

Well, tell me already, what did you do?

Yes, you understand, Motya, I borrowed a hundred rubles from Easy, and now I don’t know how to give them back to him ??

Motya sat up in bed, knocked on the wall:

Moishe borrowed a hundred rubles from you?

Well, he won't give them to you!

Sleep well, Moishe, now let him not

In general, the package left, now I’ll see what’s what with my own experience.

I'm amazed - the buyer wants cash on delivery so that he is not deceived, but the fact that bricks can come in a box does not reflect. All the same, no one will open the box before payment.

I'm amazed - the buyer wants cash on delivery so that he is not deceived, but the fact that bricks can come in a box does not reflect.

They then take out the brain out of the blue.

It turns out that in Business Lines you can open the box before paying.

Copyright 2000 - 2017, vBulletin Solutions, Inc.

Payment for the services of TC "Business Lines". "Block on payment" - what does this status mean

Transport services is one of the most developed areas, which is constantly growing due to the increase in demand for it. Judge for yourself: people have always needed services for the transportation of bulky items, or even just for the delivery of goods over long distances. Not a single online store can refuse to work with a company that specializes in this. The same goes for various restaurants and cafes that send orders to their customers at lunchtime.

What can I say - ordinary citizens constantly send and receive something using private delivery services, since they work faster and more efficiently than the Russian Post state structure. It is because of these factors that there is such a type of service as delivery.

Today we will talk about a company that can rightfully be called one of the market leaders. She has rich history, vast experience and at the same time provides a wide range of services to its customers. The name of the company to which this article will be devoted is "Business Lines". Reviews about the company, information about the service itself, as well as some information about the payment for the services of this company, we will present in this article.

And we will start, of course, with the introduction given subject economic activity. So, as noted by the reviews describing the company "Business Lines", the latter began its activities back in 2001. Then the delivery service provided services for the transportation of goods for companies and for the delivery of any goods - for individuals.

During this time, the company has managed to establish an efficient transport and logistics chain, which makes it possible to ensure the delivery of goods in the shortest possible time to any point located on the territory of the Russian Federation. In parallel, the company has developed into a real network, which (today) includes more than 120 branches. All of them work from 1500 settlements our country, where the client can order the delivery of his cargo. Finally, in order for this whole gigantic mechanism to work, about 4,000 vehicles of various carrying capacities operate in the delivery service. Regarding employment, it should be noted that the company has a staff of 20,000 employees. The numbers are impressive, aren't they?

What does the company "Business Lines" offer its customers?

First of all, these are any types of delivery. Regardless of who the goods will be paid for (for the sender or the recipient - there is no difference), the company is ready to carry out for you air transportation, cargo delivery by trucks, transportation in containers, send a private car, deliver both small-sized and large-sized cargo , and even deliver to another country. Such a complex of services indicates that the company has its own solutions for any client's problems. Accordingly, by contacting here, you will be sure that the goods that you are going to receive or send will be delivered on time.

In addition, we can say about optional services. These include, in particular, the packaging of the cargo, its proper storage, clearance and other tasks that will face the client in one way or another. To fulfill them at the highest level will help you in the company "Business Lines".

Most of the companies that carry out the delivery of goods assume the settlement with the client in cash. As a rule, this happens when the goods are sent or when they are received. It all depends on which of the parties is paying for the goods. In this regard, the company that we characterize has succeeded somewhat, giving its customers the opportunity to make an independent choice of the method of payment. This option is available in personal account, which is created individually for each user.

In particular, it displays the history of all orders that the client has made. In order to pay for each of them, just click one button (“Pay9rdquo;) and choose the payment method that is convenient for you. These may be, in particular, bank cards Visa or MasterCard.

If you pay for the services of cargo transportation, your funds will be accepted by the "Business Lines" company even without the need to apply there live. This approach makes the service very convenient for the sender, allowing online9rdquo; control all your cargoes.

In fact, these are not all the features of the service that make it more comfortable to use. There is also, for example, functionality for tracking cargo. If, for example, payment for the delivery of goods has already been made, you can see in real time where your package is, at what stage of the movement, and how soon it will be delivered to the final destination.

This service is especially useful for the recipient, because he can also make sure that his purchase is really on the way and will arrive after a certain period of time.

For users who sell things on the Internet, there is also another interesting mechanism to protect themselves and provide all the necessary guarantees to their buyer. It is called by the company "Business Lines" "blocking on payment." What does this status mean and how it works - read on.

We can best explain with a concrete example. Suppose you are selling your mobile phone. You have found a buyer, but, alas, neither he nor you want to be the first to make concessions: he does not want to send money in advance, and you do not want to send him a phone, likewise. How to be in such a situation? For this, the Business Lines service has a payment blocking, which means the ability to prohibit the delivery of goods to the recipient until a certain moment.

In our example, it looks like this: you, as a seller, send a phone, but forbid the company to release the goods to the buyer. He, in turn, comes to the point of receiving the parcel and begins to inspect the goods. Such a “live9rdquo; probably at least 90% of buyers are interested in familiarization with the product. Thanks to him, you can make sure that the product is really working, that it matches the description and everything technical parameters. Next, the buyer sends money to your card, and you call Business Lines. The blocking on payment (which means the same ban) is removed, and the person takes his goods. This is how the defense mechanism works.

As the reviews characterizing "Business Lines" show, the status "Payment blocking" implies the possibility of conducting a transaction as safely as possible for both the buyer and the seller. The first, in this case, does not acquire a “pig in a poke”, but actually sees his package and has the right to even hold it in his hands. The second one may not worry about the honesty of the buyer and knows for sure that he will not pick up the package without payment. This is the mutual benefit.

However, in addition to laudatory, negative comments can be found among the reviews about this mechanism. For example, there are situations when, for some unknown reason, the "Business Lines" company removes the payment block (which means the unilateral cancellation of this option). In this case, the situation becomes similar to a collusion between the person who is the buyer of the goods and the delivery service employee. At least, it is impossible to explain such phenomena (which are described on several sites) in another way.

As already noted, in order for the blocking (prohibition) to be lifted, it is necessary that the sender confirm the payment made by the recipient. To do this, in turn, he must contact the company and give them verbal confirmation of payment. In fact, you simply tell the operator that you would like to unblock the specified cargo (being its sender, which you must also confirm).

Such a message is recorded, after which it is immediately sent directly to the point of issue where this moment the package is located. After processing such a message, it is issued to the recipient and the transaction is actually completed.

Many users who work with the service ask what is the proof of payment. We answer: for you, as a seller, this will be the display of funds received on the balance of the card or payment system in which the payment is made. As for the company that provides transport services, then for her, such a confirmation is your message about the desire that the lock be removed from the parcel and given to the recipient.

In fact, you can independently find out what status your parcel is in now. This is done using the same online tracking tool mentioned above. It works very simply: you must indicate the invoice number of your parcel in a special field, after which you will see a complete statement with data on the cargo. The status of the parcel will also be indicated here. Sometimes, they write like that: the cargo is on the way, “Payment blocking”. There is nothing wrong with this and you just need to wait a bit.

In addition to checking the status, a lot of other actions can be performed on the company's website. For example, one of them is checking the value of the cargo. If you need to send a package, just enter its parameters in a special calculator. In a second, it will give the result of the approximate cost of sending. This is handy if you are looking for ways to save on shipping.

If you don't understand anything about how the service works, feel free to ask questions in the support service. She works here in several ways: by phone at hotline(495-755-55-30) or by mail (form feedback Online). There is also a pop-up window for sending messages directly to the online consultant present.

Thus, in terms of supporting its customers, the company "Business Lines" clearly has something to brag about.

The company has more than a hundred offices across the country (we gave the exact figure above), so users should be able to see interactive map, where are the points of issue of cargo and how to get to them. This is on the company's website, where all the service offices are broken down by city.

We can only note that the main, central office of the company is located in St. Petersburg at Vnukovskaya, 2. You can contact here for any complaints or requests.

The recommendations of users that we were able to find regarding the company, in general, are positive. Undoubtedly, there are negative characteristics to the service (late execution, delays, design problems, and much more). But such situations are rare, since the norm is when the service fully performs its tasks and provides its client with highest level service.

Whatever the cons, more than two million customers have passed through this delivery service. This is an excellent indicator for private company, even in such a difficult economic period.

And since “Delovye Linii” is indeed one of the market leaders with 15 years of experience, I dare to assume that the company is clearly working on a run-in, maximum effective strategy which contributes to its development.

business lines cash on delivery

Sending cargo by a transport company

In chapter Own business to the question Sending goods by cash on delivery - tell me the transport company. given by the author Dantess the best answer is by plane - go broke :)))

many large malls have such a service ... what city are you in? ? try messenger (gonec.ru), business lines (dellin.ru), Baikal service. it is necessary to negotiate directly with the shopping mall branch in the city where the consignee is located ... they don’t want to take it, - since this is documentation that is not taken into account by the charter of the autom. transport and many other pieces of paper...

the only thing is that when you return the goods, you pay for shipping both ways. Therefore, you must conclude an agreement with shopping mall, of course.

and more - how do you want the shopping mall to send you your money? ? there really is no such item, if you find out from ordinary managers, they will tell you so, and they will be right. try in any company to talk with the authorities - for the client "everything is possible" :))

Well-known shopping malls have a lot of clients and they stupidly can’t cope: the cargo arrives late, the cargo is often lost, they impose additional services.

Try normal medium companies with good reviews online.

I myself use TK gruzvsrok.ru in words, in the calculator and in the contract, the prices are the same and much cheaper than large offices.

I send everything through Stactics all the time. Never had a problem, everything is always delivered on time and not expensive

All prices are about the same, most even have a standard contract, so here you need to focus on discounts and reviews. I transported a small load out of 20, I chose 3 companies, only one had a permanent discount for a client of 20%, I recommend this shopping center in general, they work throughout Russia.

pecom.ru has been working for a year now with cash on delivery, there are more than 100 shipments a month. NO complaints!

the commission is only 1.5%, and if payment by card is 2.5% (meaning payment by card upon receipt)

polar bear29. In Business Lines there is a service something like cash on delivery. Namely.

I draw up the cargo for St. Petersburg and immediately put a ban on its receipt by the client. I inform the client of the receipt number by which he can track the movement of the cargo and warn about the prohibition of receiving the cargo until the payment is transferred. 4 days later the client calls.

He: Ready to receive the goods, I transfer the payment.

I receive payment, go to the DL website, remove the ban on receiving the cargo.

He: I received the goods, thank you all.

Container .. the old fashioned way ..

I use "Business Lines" very conveniently and inexpensively.

Attention, only TODAY!