Exceptional write us a copy of the message. Cover letter for documents

Most email clients, including gmail, Yahoo, Mail.ru, Microsoft Outlook, Mozilla Thunderbird, provide the ability to send a single email to a large number of recipients. You can usually do this with the function Copy(on English language the abbreviation is adopted for its designation. SS), or Hidden copy (CCB). When sending a message to Copies recipients can see the email addresses of other people who have also received this email. In the second case, the identity of additional recipients is hidden.

Adding a recipient address

To specify the recipient(s) of the email, enter their email address in the field To whom (That):

Some email clients allow you to simply enter a username in a field that is then automatically populated by the program.

If you use this field to send email to multiple people, each of them will be able to see full list other recipients.

How to copy an email

Field CC or Copy used to exchange electronic messages in a more indirect way than the field To whom. If you are in your email are not talking directly to a person, but would like that person to follow the discussion in the email thread or just be aware of this topic, the field Copy would be a great option. Addressee located in Copies letters, receives an unread letter in his mailbox, just like the one who was placed in the box To whom; the difference is only in who you address the letter first in the body of your e-mail. In the professional world, mailing to Copies is used very widely and serves to keep colleagues informed about different events and topics.

You can list email recipients by simply entering a list of addresses in the field Copy, which is usually located immediately below the field To whom. Everyone in this chain of recipients will be able to see the names and email addresses of all other recipients:

How to Bcc an Email

Every email client (Gmail, Outlook, Mozilla Thunderbird, Yahoo, etc.) allows the sender of an email to reach out to a large number of people without exposing their details to other users in the email chain. This function is called BCC or Hidden copy. You can hide recipients by entering their addresses in the field Hidden copy instead of using fields To whom And Copy:

You can use this feature for both individual and group emails. This is especially useful if you want to keep your contacts private, protect them from spam and spam, or simply don't want your recipients to know who received the same message.

Field Hidden copy not always available by default for all email clients. For example, in Outlook You will need to go to Options to access the setting; V Thunderbird you will need to select this function from the drop-down menu; V gmail you have to press the button Copy And Hidden copy; V Windows Live Mail You will need to simultaneously press the keys alt + B.

Image: © Ruslan Nesterenko - 123RF.com

Patients of the Moscow psycho-neurological boarding school No. 30 wrote an appeal to the management of the institution. In their letter, they complain about the cruelty of the employees who look after them.

"After the tragedy that occurred in our fourth building in April 2017 (the suicide of an elderly man at night in the mercy department), employees began to come to us several times every night with lanterns and shine directly in the face. We believe that the employees think "that in this way they protect our peace and security. In fact, they violate our night's sleep, not to mention personal space. Half of the department then suffers from insomnia," the appeal says.

13 patients put their signatures (in boarding schools they are usually called clients). One of them is 43-year-old Valery Terentyev (he handed over a copy of the appeal to Life). His diagnosis is oligophrenia. He has been living in boarding schools for 15 years, in this - the last four years. He was declared incompetent, so he cannot live alone. And besides his sister, who sometimes visits him, he, as he says, has no one.

However, according to the patients themselves, whatever the diagnosis, people living in a boarding school are not things - they experience suffering when they are awakened several times a night, and feel how humiliating and unfair this is.

The history of the 30th boarding school is not exceptional. As follows from a recent report by a member of the Government Council on Guardianship in social sphere Elena Klochko, shining a lantern in the face at night is a common practice in many institutions of this profile.

Employees must monitor the condition of patients. For some reason, there is no way to turn on dim lights in the rooms (for example, you could put a night light). And in general, there are no switches in the rooms - the light turns on centrally on the entire floor at once. That's why flashlights are used. As Klochko's report says, this is one example of the unacceptable quality of life in boarding schools.

"We ask you to prohibit the staff from this" night hunting "and instruct them in acceptable ways to ensure safety," the desperate patients write.

In response to a request from Life, the director of boarding school No. 30, Olga Lebedinskaya, expressed her readiness to monitor the situation.

"The director of the institution and the deputy director for medical and social work conducted additional explanatory conversations with the staff of the department on the content and use of instructions for protecting the life and well-being of recipients living in GBU PNI No. 30 social services. The employees of the department have been informed about personal responsibility for violating the rights of recipients of social services of the institution, as well as about preventing the facts set forth in the appeal," Lebedinskaya said in a response.

The described actions of the boarding school employees are unreasonable interference with the privacy of service recipients, an illegal restriction of the right to privacy, - comments on the situation lawyer Anna Udyarova, to whom the patients turned for advice. - A bright light in the face of a sleeping person several times a night - of course, this can also be considered rude treatment, prohibited by the law on the basics of social services for citizens.

She notes that it was possible to ensure the safety of the residents of the boarding school with the help of more humane methods - for example, purchase equipment or increase the staff.

The complaint reached the management - which is not bad. Indeed, often the appeals of people with mental illnesses are not even considered (this is also mentioned in the report of Elena Klochko).

Other examples of rights violations that are listed in the report:

Residents of neuropsychiatric boarding schools "have no opportunity to choose their place of residence, roommates, social circle, clothing, food, daily routine."

They "have no personal space, personal property."

There is no "privacy in physiological functions, hygienic procedures, intimate relationships."

They have no "employment, work, self-determination."

Perhaps the situation will improve with the advent of ombudsmen to protect the rights of the mentally ill. So far, this initiative is only .

Psychiatric patients are most often disabled people, they are like children. They have guardians who are their representatives, - said Yan Vlasov, co-chairman of the All-Russian Union of Patients. - In a number of cases, not quite the people who are really engaged in protecting the interests of these patients become guardians. Of course, this is a special category of patients that needs protection.

Covering letter to documents- this is a letter that accompanies the documents being sent and which contains the name of the document being sent and the recipient's further actions.

At the very top, in the header of this document, the position, company name and full name of the recipient of the letter are indicated.

Then the date is put down, the document number, and the heading of the letter is also written.

Below is a message to the recipient.

The text of the cover letter to the documents usually begins with the words:

• We are sending you…
• We send you…
• We present to you…

Here it is necessary to indicate the name of the documents to be sent, their date, number and prescribe instructions to the recipient: what to do with the received documents.

The body of the cover letter for documents may also contain . In this case, the following template phrases are used:

• Please confirm receipt...
• Please pass on…
• Please inform…
• Please return...
• Please be guided by ... etc.

Under the main text of the letter, there may also be a note about the presence of attachments in order to facilitate mail processing and reduce the likelihood of losing sent copies of documents (see sample).

The final part of the cover letter to the documents contains the signature of the sender, his position and full name.

Sample cover letter for documents

Director
LLC "Standard"
E.S. Kuzmin

27.07.2013 № 23

Dear Evgeny Stanislavovich!

We are sending you signed and sealed contract No. 2013-25-07 dated 07/25/2013 with a protocol of disagreements. We ask you to sign the protocol of disagreements, seal it and send one copy to our address within 10 days.

Applications:
1) contract in 2 copies. (total on 6 sheets);
2) protocol of disagreements in 2 copies. (Only 2 sheets).

Director

Dykov

CM. Dykov

The cover letter to the documents is issued on the letterhead of the organization.

963

963

Sample notification for rallies and pickets!

to the legal committee,

law enforcement and security

St. Petersburg

Residing at:

......................

Notification

According to Federal Law No. 54-FZ dated June 19, 2004 No. “On meetings, rallies, demonstrations, processions and picketing” I notify you of the intention to hold a public event in the form of a procession.

PURPOSE: To express public opinion to protect animals from cruelty.

FORM: Processions

VENUE: From Palace Square along Nevsky Prospekt to the Grand Concert Hall "Oktyabrsky".

NUMBER OF PARTICIPANTS: up to 500 people.

EVENT ORGANIZER: Full name House. Address., Contact. phones

EVENT USES: Posters and Signature Sheets and Sound Amplifier

PHARMA AND HEALTH CARE:

The presence of a first aid kit, there will be a doctor.

FORM AND METHODS OF ENSURING PUBLIC ORDER:

Conducting preventive conversations with each participant of the procession about the violation of public order.

28.02.2011 FULL NAME. /signature/

963

6 073

8 072

6 073

/>http://www.mosgid.ru/novosti.html?id_news=5730

A NEW PROCEDURE FOR APPLYING TO THE POLICE IS APPROVED

A new regulation on appeals to law enforcement agencies has been approved.

(should look for the official document about it - osh)

.................................

It can be useful

Database

"Legal regulation of the activities of internal affairs bodies Russian Federation"
/>http://mvd.consultant.ru/esearch.asp

Edited March 25, 2012 by Abby and Family

10 833

24

I would like to make a small addition and remark about the sample applications.

Many people write a statement and ask for moral damages as well. WHAT ARE YOU SPEAKING ABOUT? You have lost a family member, your dog. The main thing for us is that these nonhumans are caught. And then collect money from them. and then unfortunately it will not return our pets to us.

I also had grief, I lost my Labrador and today I gave a statement to the police. I want to give my example:

(To the head of the district police department ____)

From citizen(s) _________________

Residing at: _____________

Place of work:______________________

Contact phone: ______ (required mobile)

Statement

I ask you to check in accordance with Art. Art. 144-145 of the Code of Criminal Procedure of the Russian Federation and initiate a criminal case on the basis of Part 2 of Art. 245 of the Criminal Code of the Russian Federation “Cruelty to Animals”, due to the fact that on ________ 2012 at about __:__ I went for a walk with my dog ​​named ____, at _________ street near the house ____ bldg. ___, my dog ​​was poisoned by unknown persons who scattered the powder (or meat) for the purpose of poisoning (specify if you saw something). Arriving home from a walk at about ___:___ minutes, my dog ​​started (convulsions, vomiting ____), after which, without delay at __:__, I took him to the clinic located at _______ street _____ house ___, Vet clinic ______, contact number of the clinic ___________, where my dog ​​was declared dead on the basis of poisoning. A certificate from the clinic with a diagnosis: "____________________", attached. (An official conclusion on the cause of death (autopsy) is being prepared. (in case you are conducting such an examination))

2012

It is obligatory to hand over a COPY of the certificate from the clinic, it is better if it is certified by a doctor.

You are required to accept the application and issue a coupon - a notification where it will be indicated - who accepted, the number in the journal and the date.

Further, an opera group (an investigator, a criminologist and one of the police officers) is obliged to come to your house, to which you must show the place where your pet was allegedly poisoned, it is better to look around yourself and demand suspicious things to be taken for examination (powder on grass, or minced meat) . The investigator will draw up an inspection report, be sure to read and sign.

From the moment you submit your application, the police have 10 days to consider, then you should be given an answer about your application.

In the city of Moscow, this case received publicity and resonance - therefore, all statements go to the district, there is an interrogator who deals with this whole case.

In case of refusal to accept the application - require a written refusal, otherwise you will be required to inform the Prosecutor General's Office of your city about the inaction of law enforcement agencies.

For other questions, I am ready to answer by mail: [email protected]

6 073

In addition to statements about poisoning, you can go one more way, which will be more difficult for the authorities to refuse: This is real material damage!!!

Scheme: Dog (animal) = property owned by the owner = each property has its price and when it is destroyed, damage is inflicted in the amount of its value.

A dog with a pedigree costs from 40 thousand rubles. The price is determined in the contract or the price is determined for similar goods.

When the dog dies, it is going to:

Pedigree and / or agreement on the acquisition of a dog to confirm ownership and determine the price of property, photos with a dog.

References from honey. institutions and/or witness statements about the cause of death

It is necessary to initiate a criminal case on the basis of 167 Art. UK.

You can then file in civil proceedings for damages in connection with the intentional destruction of property.

"Civil Code of the Russian Federation (part one)"

Article 137. Animals

Apply to animals general rules about property insofar as the law or other legal acts not otherwise established.

When exercising the rights, cruelty to animals, which is contrary to the principles of humanity, is not allowed.

Article 424. Price

1. The performance of the contract is paid at the price established by agreement of the parties.

In cases provided for by law, prices (tariffs, rates, rates, etc.) are applied, established or regulated by authorized government bodies and/or local authorities.

2. Changing the price after the conclusion of the contract is allowed in cases and on the conditions provided for by the contract, the law or in the manner prescribed by law.

3. In cases where compensated contract the price is not provided and cannot be determined on the basis of the terms of the contract, the performance of the contract must be paid at a price that, under comparable circumstances, is usually charged for similar goods, works or services.

Federal Law No. 52-FZ of April 24, 1995

"About the Animal World"

Article 4. The right of state ownership of objects of the animal world

The fauna within the territory of the Russian Federation is state property.

The Russian Federation has sovereign rights and exercises jurisdiction on the continental shelf and in the exclusive economic zone of the Russian Federation in relation to objects of the animal world in the manner determined by this federal law, other federal laws and other normative legal acts of the Russian Federation, as well as the norms of international law.

Issues of possession, use, disposal of wildlife in the territory of the Russian Federation are joint management Russian Federation and subjects of the Russian Federation.

The norms of civil law relating to property, including sale, pledge and other transactions, shall apply to objects of the animal world insofar as this is allowed by this Federal Law and other federal laws.

Relations on the possession, use and disposal of objects of the animal world are regulated by civil legislation to the extent that they are not regulated by this Federal Law.

Objects of the animal world removed from the habitat in accordance with the established procedure may be in private, state, municipal or other forms of ownership. Relations on the possession, use and disposal of such animals are governed by the civil legislation of the Russian Federation, this Federal Law, laws and other regulatory legal acts of the Russian Federation, as well as laws and other regulatory legal acts of the constituent entities of the Russian Federation.

Criminal Code of the Russian Federation

Article 167. Deliberate destruction or damage to property

1. Intentional destruction or damage to someone else's property, if these deeds caused significant damage, -

shall be punishable by a fine in the amount of up to forty thousand rubles or in the amount of wages or other income of the convicted person for a period of up to three months, or compulsory work for a term of up to three hundred and sixty hours, or by corrective labor for a term of up to one year, or forced labor for a term of up to two years, or by arrest for a term of up to three months, or by deprivation of liberty for a term of up to two years.

2. The same deeds, committed out of hooligan motives, by arson, explosion, or in any other generally dangerous way, or which through negligence caused the death of a person or other grave consequences, -

shall be punishable by forced labor for a term of up to five years, or by imprisonment for the same term.

Federal Law No. 3-FZ of February 7, 2011 "On the Police"

Article 12. Duties of the police

1. The following duties are assigned to the police:

1) accept and register (including in electronic form) statements and reports about crimes, about administrative offenses, about incidents; issue to applicants, on the basis of personal appeals, notifications of the receipt and registration of their written statements about crimes, administrative offenses, and incidents; carry out, in accordance with jurisdiction, verification of applications and reports on crimes, administrative offenses, incidents and take measures on such applications and reports provided for by the legislation of the Russian Federation, inform applicants about the progress of consideration of such applications and reports within the time limits established by the legislation of the Russian Federation, but at least once a month; transfer (send) applications and reports about crimes, administrative offenses, incidents to state and municipal bodies, organizations or official, whose competence includes the solution of relevant issues, with notification of this within 24 hours of the applicant; inform the relevant state and municipal bodies, organizations and officials of these bodies and organizations about the known police facts requiring their prompt response;

5) ensure the safety of citizens and public order on the streets, squares, stadiums, squares, parks, highways, railway stations, airports, sea and river ports and other public places;

10) carry out operational-investigative activities in order to detect, prevent, suppress and solve crimes, ensure their own security, as well as for other purposes provided for by federal law;

12) to search for persons who have committed crimes or suspected and accused of committing them; persons hiding from the bodies of inquiry, investigation or court; minors who arbitrarily left families or specialized institutions for minors in need of social rehabilitation; minors who arbitrarily left special educational and educational institutions of a closed type of the education management body; persons evading the execution of compulsory measures of a medical nature or compulsory measures of educational influence assigned to them by the court; persons evading involuntary hospitalization ordered by the court due to the presence of a mental disorder; missing persons; search for stolen property; establish property subject to confiscation;

Federal Law No. 2202-1 of January 17, 1992

"On the Prosecutor's Office of the Russian Federation"

Article 10

1. Applications, complaints and other appeals containing information about violations of laws are allowed in the bodies of the prosecutor's office in accordance with their powers. The decision taken by the prosecutor does not prevent a person from applying to the court for the protection of his rights. A decision on a complaint against a sentence, decision, ruling and ruling of a court may be appealed only to a higher prosecutor.

2. Applications and complaints, other appeals received by the prosecutor's office are considered in the manner and within the time limits established by federal legislation.

3. The response to the application, complaint and other appeal must be motivated. If the application or complaint is denied, the applicant must be explained the procedure for appealing decision, as well as the right to apply to the court, if such is provided by law.

4. The prosecutor, in accordance with the procedure established by law, takes measures to bring to justice those who have committed offenses.

5. It is prohibited to send a complaint to the body or official whose decisions or actions are being appealed.

Article 27. Powers of the prosecutor

1. When exercising the functions assigned to him, the prosecutor:

considers and checks applications, complaints and other reports on violation of human and civil rights and freedoms;

explains to victims the procedure for protecting their rights and freedoms;

If you actively use mail when communicating with clients and colleagues, a rare day goes by without copies. They are an integral part of the working correspondence. Therefore, many customers, moving to Omnidesk from the good old mail, often asked about support for Cc and Bcc. Before this functionality appeared, we received 47 (!) requests to add it. The figure is impressive, because at best 5-7% of those who wish write about their needs and questions.

Before we get into the details of our implementation of copies, let's understand what they are.

Types of email recipients

To: (to whom) is the main recipient of the message.

CC: (copy, carbon copy) - secondary recipients of the letter to whom a copy is sent. They see and know about each other's presence.

Bcc: (blind carbon copy) - hidden recipients of the message, whose addresses are not shown to other recipients.

Examples of using copies

A. The user asked for help and asked to send answers to both work and personal mail. you indicate it personal address in a copy (Cc), so that he can reply from any address and see all correspondence in each of them.

b. The client has paid for consulting / support / development, and you communicate with his employees regularly. You add him to the copy (Cc) so that he receives all your answers, can break into the correspondence at any time and evaluate the quality of the services you provide.

V. The manager wants to monitor support communication with VIP clients. In requests from these clients, the manager is added to the blind copy (Bcc) so that he always receives your answers (with a history of correspondence).

The beauty is that the client does not know about "surveillance", and the manager can answer you personally and, for example, make a remark :)

G. The client contacts you to discuss getting a discount and payment methods. He immediately adds his accountant to the copy (Cc) so that he can follow the progress of the communication and take over at the right time.

How did we implement copy support?

The above examples describe only some of the scenarios that customers "sold" to us, arguing the need to support copies on the service. We have implemented all the standard features, but have not forgotten to add a few useful features. Let's consider everything in order.

Basic functionality

1) To the right of the “Recipient” field name, we have placed two links for adding copies - “Сс” and “Bcc”.

2) When you click on "Cc", the "Copy" field appears and the "Cc" link disappears.

3) When you click on "Bcc", the "Bcc" field appears and the "Bcc" link disappears.

5) When an employee adds address to regular copy (Cc), his reply is sent to the main address in the "Recipient" field and to the address in the "Cc" field. In this case, both users see that the email was delivered to two addresses. Each of them can reply to both an employee and an employee + another user.

6) When an employee adds the address to blind copy (Bcc), his response is sent to the primary address in the Recipient field and to the address in the BCC field. In this case, the main user sees that the letter was received only by him, so his response can only be sent to the employee.

At the same time, the user from the hidden copy sees who was the main recipient, and can send a letter to both the employee and the employee + the main recipient.

7) Copy support also works in reverse direction. If the user sends a request (or a new response to the current correspondence) and adds another address to Cc, we automatically write this address in the "Cc" field so that when the employee answers, the letter will be sent to both addresses.

Useful chips

8) All changes in the fields "Recipient", "Cc" and "Bcc" are recorded in the history of actions.

9) For each appeal, we remember all the addresses that were indicated in the fields "Recipient", "Cc" and "Bcc". Therefore, after removing the address from the field, it can be easily returned. It is enough to click in the required field, and we will offer to select the address from the drop-down list.

10) When a Bcc user replies to an employee and primary user, their message is added to the case as a regular reply. If he answers only to the employee, then his letter added to the case as a note, which is not visible to the main user (when viewing the correspondence on the case in his account).

11) In the rules for incoming calls, we added a condition "Copy (Cc) of appeal" so that you can track the presence of a specific address (or domain) in the copy and automatically perform the necessary actions.

12) There are two new actions in all types of rules - "Add to Copy" And "Add to Bcc" in case you want to add addresses to copies when the hit matches the conditions of the rule.