What is ems. Delivery methods
Express Mail Service (EMS) is a service of the Federal State Unitary Enterprise "Post of Russia" for the express delivery of items. With a unique network (more than 42,000 post offices across Russia delivering EMS Express and almost 4,000 post offices accepting EMS Express), a well-established infrastructure, an efficient trunk transportation system, you are offered a reliable Express delivery on the principle of "door to door" in any, even the most remote corner of our country.
Forwarding orders by EMS express mail is carried out on a door-to-door basis - shipments are accepted in our warehouse, transported to the destination, where they are handed over personally to the addressee.
Delivery terms
Orders in our online store are transferred from the warehouse to the EMS delivery service as quickly as possible, within 1-2 business days after order confirmation. Delivery of the order is carried out according to the deadlines EMS Post Russia. The delivery time is the number of days the delivery will take, excluding the day of dispatch and weekends. Depending on the region, delivery of the order takes from 5 - 7 days to two weeks.
After the order arrives in your locality, the courier will contact you and deliver the goods to the address you specified.
Delivery to the recipient's door from 9.00 to 19.00.
You just have to accept the order and pay the courier.
In the event that the courier was unable to deliver the first time, you must be left with a written notice. Most likely, in this case, you will have to receive the parcel at your post office yourself.
In the absence of the addressee, the items can also be handed over to adult family members (without a power of attorney) upon presentation of identification documents and documents confirming their relationship to the addressee.
You can also come to your post office and pick up the parcel yourself.
Attention! You must have a passport with you and know the number of your shipment, which we inform you after transferring your order for delivery to EMS.
Cash on delivery - payment upon receipt
If the order is sent to you by cash on delivery, with payment upon receipt, then pay attention to the fact that the cost of delivery of orders is more expensive than 7000 rubles. is free for you and the postal staff should not charge you additional shipping fees - only the cost indicated on the cash on delivery form. The sender pays for the shipment, i.e. our online store.
Tracking - tracking the parcel on the EMS website
After sending your package, our Regional Manager sends you to email specified in the order, the parcel number in the EMS system (tracker format EA123456789RU), with which you can track the status of your parcel online on the EMS website: www.emspost.ru
You can also check the status of the parcel by calling 8-800-2005-055 (the call within Russia is free).
Possible tracker statuses:
"Left the sorting center"- the parcel was sent from Moscow.
"Came to the place of delivery"- you can contact your post office yourself and receive an order by mail or wait for the EMS courier.
"Unsuccessful attempt of delivery"- most likely, the courier tried to deliver the order when you were not at home. You must contact your post office and receive the order in the mail yourself.
Attention! You must have a passport with you and know the number of your shipment, which we inform you after transferring your order for delivery to EMS.
To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.
Try it, it's not hard ;)
If you do not understand the movement between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.
If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.
Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.
If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.
In these information blocks, you will find 90% of the answers to all your questions.
If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.
To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"
If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.
If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the parcel status is "the item pre-advised" / "E-mail notification received" does not change for several days, this is normal, you can read more by clicking on the link: .
If the status of the mail item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.
If your previous orders arrived in 2-3 weeks, and new package rides for more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.
If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.
If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:
If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.
If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)
Express shipments EMS is the fastest and most convenient way to deliver a letter or parcel in Russia and abroad. The courier will pick up the shipment at a place convenient for you and deliver it to the addressee at home or in the office. Express shipment is registered, its delivery and delivery can be tracked using the track number.
In cities where there is no EMS courier service, you can send and receive express mail through the Russian Post office. To calculate the time and cost of delivery, as well as find out if courier delivery is available, you can use or.
You can also check the rates for express delivery. EMS shipments:
Restrictions
- Weight: up to 31.5 kg- across Russia, up to 20 kg- to Australia, England, Argentina, Aruba, Bahrain, Bermuda, Vanuatu, Guyana, Gibraltar, Dominica, Israel, Spain, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Poland, Syria, Suriname, Trinidad and Tobago, Ukraine, Equatorial Guinea, up to 10 kg- to Gambia, Cayman Islands, Cuba, Turks and Caicos, up to 30 kg- to other countries.
- The sum of the length and perimeter of the largest side - no more than 300 cm
- Length, width, height - no more than 150 cm
How to send
- Make sure you're not forwarding anything
- If you are sending a letter or a small parcel, the courier or post office employee will provide you (maximum size is 60 × 70 cm). Or you can pack the shipment yourself according to .
- or give the shipment to an employee.
- To reschedule or cancel a courier call, call the EMS service 8 800 200 50 55.
- To order Additional services declared value, cash on delivery, attachment list or SMS notification, contact the courier or post office employee.
- Keep the receipt with the tracking number given by the post office employee or a copy of the address form given by the courier.
How to get
- The recipient can receive the shipment (upon presentation of an identity card) or his confidant(upon presentation of a notarized power of attorney).
- On the day of delivery, the courier will call the addressee.
- If it was not possible to get through to the addressee or he was not at the place, the courier will leave a notice in the mailbox.
- The addressee can agree on a convenient delivery time by calling the EMS service 8 800 200 50 55, or pick up the item from the post office.
- You can order delivery to another address in the same locality, this will add 2 days to delivery.
Additional services
- Attachment description. You will receive a confirmation of the contents of the package and the date it was sent, certified by the postal worker.
- C.O.D. To receive the parcel, the addressee will have to pay the amount you specified. The amount of cash on delivery cannot exceed the amount of the declared value.
- Declared value. Your package is insured. If something happens to the package, you can receive full or partial compensation. The maximum amount of declared value for an EMS parcel is 50,000 rubles.
- SMS notification on the arrival of the item at the office and delivery to the addressee. Only for parcels within the Russian Federation.
the site is the most modern and convenient online service for the operational tracking of parcels of the EMC courier service. postal service"EMS Russian Post" provides services for the express delivery of parcels to Russian Federation and in almost 200 countries around the world. Among the advantages of "EMS" is the high quality of transportation of postal items and relatively short delivery times for parcels.
Recently, the company has been rapidly developing and gaining more and more popularity.
With the help of the online service site, in just a few clicks you can track the exact location of your parcel, which is delivered Courier service"EMS Russian Post".
How to track an EMS parcel by ID?
In order to track an EMS Russian Post parcel, you do not need to have special skills: you just need to enter a unique track identifier in the parcel tracking line. This parcel number consists of 13 characters (includes letters and numbers). You can find it on the invoice or receipt (it is located immediately below the barcode). It must be remembered that when specifying the code, capital Latin letters are used. Immediately after specifying the track number, click on the "Track" button and find out the most up-to-date information about the location of your postal item.
Advantages of sending parcels by EMS Russia:
- ideal price / quality ratio;
- Extensive geography of delivery;
- Branded packaging of parcels;
- delivery on weekends and holidays;
- convenient delivery.
It is also worth noting that the EMS service can send both correspondence and various goods weighing up to 30 kg (international delivery) or 31.5 kg (domestic delivery).
Why can't I track my EMS package?
Most often, tracking problems are related to two points:
- Invalid track number entered. It is necessary to check its filling again carefully.
- The parcel has not yet been registered in the EMS Russian Post database. As a rule, the parcel is registered in the database within a day after it arrives at the company's branch, that is, it is necessary to repeat the tracking the next day.
How to receive an EMS parcel?
The company delivers to the door of the recipient, or to the branch of the company. In this case, in order to receive the parcel, you need to arrive at the office indicated in the appointment and present a passport of a citizen of the Russian Federation, or another identity card that temporarily replaces a passport.
Review EMS English Post - express delivery EMS Russian Post
General information about EMS Russian Post
EMS - Express Mail Service - international service, main job which - transportation mail correspondence. The work of the company claims to be of high quality, and the delivery of urgent mail, or express delivery, is timely. EMS Russian Post is a branch of the state postal operator - Russian Post, and is subordinate to it. Express delivery EMS in Russia goes to all regions, territories and republics of the country. The number of EMS post offices in Russia exceeds 42 thousand. To receive a shipment, it is enough to come to the EMS office or call a courier. EMS has its own branded packaging. If necessary, consults on customs. It is possible to provide such services: insurance and tracking of postal items, cash on delivery, delivery or sending a parcel outside business hours. Upon request, clients are provided with advice on " hotline" company. Each client who has questions or difficulties can count on an individual approach. It is important that EMS works with individuals and corporations.
Express Delivery EMS Russian Post
Geographically, EMS Russian Post operates throughout the country and draws up IGOs. An EMS customer can arrange their shipment at any EMS branch. If the client cannot issue at the office or does not want to, it is necessary to call an EMS courier. Fast delivery in a short time will bring the shipment into the hands of the addressee. Working principle of EMS express delivery within Russia:
- To send from outside the EMS office, you must call a courier.
- The sender is obliged to fill in all the accompanying documentation himself, except for the fields for official information, which are filled in by the courier or operator.
- IN without fail inform the courier of what is the item being sent. The courier has the right to inspect the shipment to identify items prohibited from shipment.
- The courier takes the shipment to Sorting center, where they will carry out all the procedures for registering the departure and clearance. After the completion of the operations, the shipment will be sent to the recipient.
- Express delivery EMS works in such a way that the shipment is delivered "to the door" of the addressee.
- If the shipment has not been delivered: the courier is obliged accessible ways(by phone, notification) inform the addressee about the incoming shipment. If it was not possible to inform the addressee, the shipment will be stored at the EMS department. You can receive the shipment within 30 calendar days.
- All IGOs EMS to the recipient country Russia are registered in Track&Trace EMS - unified system tracking. According to the issued track code on the site, you can track the shipment.
- Customs departure procedures are mandatory for all IGOs to and from Russia.
- Customs clearance of the postal item takes three business days, after which the item is transferred to the delivery service.
- Delivery of the item to the addressee's door.
- The weight of postal items must not exceed 31.5 kg
- In size - one of the sides of the departure should not exceed 1.50 m
- Another calculation formula: parcel length + largest circumference (other than length) = amount, which should not exceed 3 m
Shipment insurance EMS Russian Post
EMS provides cargo insurance services against all possible risks of physical damage. You can carry out the shipment insurance procedure at any EMS Russian Post office and when transferring the shipment to the courier by filling out the required application form. When applying for insurance, the sender is obliged to present the object of insurance to the courier or operator at the EMS department. To apply for insurance, it is important to remember that the amount must correspond to the value of the investment:
- The minimum amount of insurance is 3000 rubles.
- The maximum insurance amount for correspondence is 20,000 rubles.
- The maximum amount of insurance for other types of commodity investments is 300 thousand rubles.
- The maximum insurance amount for precious metals is 1 million rubles.
customs control
For residents of Moscow (private and legal entities) EMS Russian Post provides IGO clearance services for customs clearance. List of EMS Russian Post services for individuals:
- Checking the correctness of filling out the documents provided Customs Service to pass MPOO
- Taking into account tariffs and limits, an approximate calculation of the cost of the final customs payment is made
- Registration and verification of the declaration (exact indication of the name of the attachments being sent and their value in the language of the recipient country, English or French)
- Client consultation
Tariffs EMS Russian Post
What should be considered for calculating the cost of express delivery:
- Distance covered by the departure
- Tariff zone of the sender and recipient
- Postage weight
- Availability of additional services
Forms of payment
You can pay for the services provided by EMS Russian Post:
- Cash payment to the EMS courier or at the points of receipt of shipments.
- By non-cash payment. The client receives a current account, where he transfers the specified amount. The account belongs to EMS Russian Post, a branch of the Federal State Unitary Enterprise Russian Post. It is also possible to pay by third parties for companies with which the contract is concluded.
- Pay to the recipient. It is possible only if an agreement is concluded between the recipient and EMS Russian Post.
EMS Russian Post for individuals and corporate clients provides the following services:
- Packing by EMS
- Everything related to customs
- Forwarding
- Insurance
- C.O.D
- Delivery of online purchases
- Payment of compensation
EMS Russian Post website
The official website of EMS Russian Post is www.emspost.ru. All collected here helpful information for EMS customers. On home page site, you can calculate the cost and delivery time within and outside the country, track the EMS departure on the existing track. On the site you can find out:
- More about delivery regions in Russia: location of EMS offices and collection points, see the list of branches located in hard-to-reach regions.
- Control dates for the passage of shipments within the country and abroad.
- Learn more about EMS shipments from abroad.
- Familiarize yourself with the tariffs for IGO express delivery, learn about tariffs in the international network zone, about restrictions on the territory of delivery.
- Familiarize yourself with the types and cost of branded packaging.
- Get acquainted with the detailed list of items and substances prohibited for shipment.
- View a sample addendum.
- Application form for shipping insurance.
- A guide to tariffs, which describes: tariffs for the city, for the region, for Russia, for the countries of the world.
- Bank details for payment.
- Forwarding sheet.
Contacts EMS Russian Post To contact EMS Russian Post, use the form feedback on the main site. United help desk EMS Russian Post - 8 800 200 50 55 (toll-free within Russia) For residents of Moscow and St. Petersburg, it is possible to contact customer offices
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