Search sdek by invoice number. sdek logistics solutions postal tracking sdek transport company

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The transport company CDEK has been operating in our market of logistics solutions for about 16 years, however, for a wide range of people, the company's services became familiar not so long ago. Initially, when creating the company, the goals were much more modest, and the plan included only the development of the Siberian region and Far East. However, in 2014, CDEK opens its first office in Beijing, making it the number one delivery service focused on courier delivery from China to Russia and the CIS. Tracking of CDEK shipments is available at all stages of the movement of the parcel from the sender to the recipient. Recently, the number of sellers offering CDEK delivery has not increased significantly, and even put the shipment of goods through CDEK on stream. Basically, various equipment is sent through CDEK - smartphones, tablets and other electronics. Given that the delivery is courier, every little thing is sent quite rarely.

The transport company CDEK positions itself in the first place courier express door-to-door delivery, something like or FedEx, only in our realities. Let's try to figure out how they succeed, whether tracking of shipments from China by CDEK is available and how long parcels are delivered.

Despite the fact that CDEK tracking of the cargo by waybill is available on the company’s official website, we will send it via CDEK using the track code, the tracking process itself will not change in any way, just the track code will act as the invoice number.

The thing is that parcels coming from China through SDEC, as a rule, reach the border with Russia by local forces, who assign them track codes, after which, SDEC picks up the parcels that have successfully passed customs clearance and after that tracking of the cargo by CDEK begins across Russia.

On this moment For CDEK cargo from China, the following formats of track codes are typical:

• ETSSD1000808985YQ
• YDACK5000035364YQ

As you can see, the CDEK (CDEK) track code format has nothing to do with the UPU format, therefore, it will not be possible to track such parcels as regular postal ones. However, CDEK tracking of goods according to the consignment note. We want to note right away that the letters in the track code format may differ from the letters in the example, but by the general mask you can understand that the cargo belongs to the CDEK. At the beginning of such a track code, as a rule, there are 5 letters, followed by a ten-digit number, which ensures the uniqueness of the departure and two letters at the end, at the moment it is “ YQ”, other variations are possible in the future.

You can track the CDEK shipment, as already noted, on the official website of the transport company in the tracking section, as a result, you will see something like the following picture.

By the way, after entering the track code and clicking "Track", in addition to the status of the parcel's movement, the number of the invoice created for you will be indicated, by which you can also track your parcel going by SDEK.

First of all, buyers are usually interested in the speed of delivery, and only after that, quality, service, etc. The delivery time for CDEK cargo from China to Russia is currently from 15 to 25 days. This means the time from the actual shipment, and not from the moment the track code is issued. For example, it actually sends a parcel usually on the 2-3rd day from the moment the track code was issued, good ones too, but their dispatch may take up to 7 days.

In order for you to visualize the route of the CDEK cargo from China to Moscow, we will try to describe a typical route for moving such a parcel. After the actual shipment, it goes to Suifenhe, usually reaches there in 4-6 days and is transferred customs service. Customs clearance takes about 4-8 days, depending on the load of the checkpoint. After successfully passing through customs, the parcel finally actually arrives at the disposal of the transport company CDEK. Geographically, it is located in Vladivostok. The next day, she reaches Khabarovsk, from where she leaves by plane to her destination.

CDEK courier delivery works from 10 am to 6 pm, so if, for example, your parcel arrives at its destination after 6 pm, the delivery will be scheduled for the next day. The courier will contact you in advance and agree on a convenient delivery time.

In the aisles of the Moscow Ring Road, you can reassign a new delivery location for free, if necessary, you can do this both by phone and on the website, at , you can also set a new date there, for example, if you are currently out of town. In addition, you can pick up the parcel yourself at the pick-up point (PVZ) of CDEK in your city, see the addresses on the official website of the transport company.

Pickup from the CDEK pickup point is available after your parcel has arrived at its destination and is in the company's warehouse. If you yourself plan to pick it up from the pickup point without waiting for the courier, we recommend that you first call and notify the employees that you will pick up the parcel yourself. CDEK pick-up points in Moscow, where you can also find CDEK order pick-up points in your city.

If you need to receive the parcel by SDEK, but you can’t get it in time, then the courier can give the parcel, for example, to your relative, but just in case, make sure that he has a photocopy of your passport in his hands when he receives it, it may not always be required, but once in a while do not have to.

In conclusion, we can say that tracking CDEK shipments does not cause any difficulties, moreover, after the parcel arrives at the warehouse, you will receive an SMS notification. Reviews about CDEK are overwhelmingly positive, so if you are offered the same delivery, then try it and you will not regret it.

In cases where the goods arrive with mechanical damage, the seller is almost always to blame, it is pointless to blame the transport company. We always recommend, after ordering the goods, and ask for better packaging of the package, the sellers always agree without further ado, one message that can radically change the situation, so do not be lazy and write a few lines to the seller once again before the actual shipment.

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To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package " the item pre-advised" / "E-mail notification received" does not change for several days, this is normal, you can read more by clicking on the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and new package rides for more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

At the moment, in China and around the world, the coronavirus is actively spreading, for this reason, air exchange and delivery are severely limited. parcels are coming slower than usual, but as of March 1, 2020, mail exchanges with none of the countries are (completely) suspended.

Do not worry if the status of the mailing / order does not change for 1-2 weeks and is in the state:

• Treatment
• Awaiting shipment
• Sent to destination country
• Export / Export international mail
• Import / Import international mail

If the package has already been shipped and is on its way, it will most likely be delivered.
While the protection is in effect, wait and don't worry, if the order is not in a hurry, you can even extend the protection period.
Keep track of the order protection counter, and if the package has not arrived within the time specified in the order details, extend the protection period or open a dispute.

P.S. Do you have anything to add to this section? Write to support@site

You are on the site tracking mail "site" and are required to comply with the rules established by its Administration.

General rules of communication:

All participants of this resource are prohibited from:

Moderators and Administration

1. Moderators enforce the rules.
2. The moderator may edit or delete any user's post as he sees fit, without giving any reason.
3. The moderator may block or delete the Profile of a user who has violated these Rules without giving reasons.
4. The moderator can block the User Profile for trolling visitors, Moderators, Administrator.
5. These actions can be carried out by the Administration.
6. The Administrator and Moderators have the right to solve a certain problem at their own discretion, if it is not reflected in these rules.

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, You can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

At the moment, in China and around the world, the coronavirus is actively spreading, for this reason, air exchange is very limited and the delivery of parcels is slower than usual, but as of March 1, 2020, mail exchange has not been (completely) suspended with any of the countries.

Do not worry if the status of the mailing / order does not change for 1-2 weeks and is in the state:

• Treatment
• Awaiting shipment
• Sent to destination country
• Export / Export international mail
• Import / Import international mail

If the package has already been shipped and is on its way, it will most likely be delivered.
While the protection is in effect, wait and don't worry, if the order is not in a hurry, you can even extend the protection period.
Keep track of the order protection counter, and if the package has not arrived within the time specified in the order details, extend the protection period or open a dispute.

P.S. Do you have anything to add to this section? Write to support@site

You are on the site tracking mail "site" and are required to comply with the rules established by its Administration.

General rules of communication:

All participants of this resource are prohibited from:

Moderators and Administration

1. Moderators enforce the rules.
2. The moderator may edit or delete any user's post as he sees fit, without giving any reason.
3. The moderator may block or delete the Profile of a user who has violated these Rules without giving reasons.
4. The moderator can block the User Profile for trolling visitors, Moderators, Administrator.
5. These actions can be carried out by the Administration.
6. The Administrator and Moderators have the right to solve a certain problem at their own discretion, if it is not reflected in these rules.

CDEK is a delivery service that will show tracking by order number without spending a lot of time on it. The courier service carries out deliveries to any point in Russia, near and far abroad. Delivery is carried out in different sizes and weights in more than 20,000 cities and 220 cities and countries around the world.
Do you need to send things to relatives? Want to send a birthday present? Moscow or Canada? Have friends packed a package for distant relatives? The courier center understands your every desire and will help to send the right cargo to the declared place and time. In any case, you will know the status of the goods.

Sending parcels to CDEK is an appeal to quality and proven responsibility to its customers. For greater convenience of users, the tracking of cargo in the transport company SDEK takes place according to 4 parameters:

• by order number;
• By track number;
• By invoice number;
• Through mobile app for iOS and Android. Officially, the application can be downloaded from the play store or apple store absolutely free.

Delivery of a postal item can be carried out on the same day, depending on the time of placing the order and the remoteness of the destination. For fast transfer of cargo, you can choose:

• Express light door-to-door;
• Economic express warehouse-warehouse;
• Express light warehouse-warehouse;
• Express light warehouse-door;
• Express light door-warehouse;

You can calculate the delivery time in the "Calculator" column, which is located in the "Customer" - "Online Services" line. For intercity shipments, it is possible to receive an order on the same day, subject to timely contacting the logistics service.

If you need to send an order to another city located far away, the time can be from 1 to 8 working days. Do you want to send documents and shipments abroad? Then the international service of the CDEK company will deliver the goods in 3-13 working days. You can view all movements in your personal account or without authorization on home page site.

Please note that when filling out the application, you yourself choose the method of delivery. You can choose delivery to the point of issue or to the door.

Important! In the calculation of the delivery time in the "Calculator" section, you need to specify the city of departure, the city of arrival and the size of the parcel. The terms also say that delivery is carried out only of those goods that do not harm society and are safe for people. Additionally, you can specify a description for the package. For example, "This is a crystal gift for my sister, it must be delivered very carefully and without damage."

Sdek: tracking parcels by order number

Tracking parcels by order number is convenient and simple if you want to be sure of the safety of your cargo. To check your order, just right-click on "Order Tracking" in the upper right corner, which is highlighted with a dotted line.

After that, you will be taken to a window where you can enter the order number (for example, 10) and see its current location.

Also, tracking by order number can be done in the user's personal account.

Important! You can track your shipment at any time convenient for you, however, if you have problems recognizing the parcel, you can view it differently possible way or contact the hotline.

Sdek: tracking by track number

The track number is issued for each parcel and indicated on the receipt, or sent to the client logistics center SDEC. The track is the personal code of the package that is registered in the system. Even if the cargo is lost or delayed, you can then find your product through the database.

Tracking sdek mail items through third-party services

Tracking parcels by track number is also possible through third-party sites with which CDEK cooperates:

• parcelsapp.com;
• track24.ru;
• trackingshipment.net
• 1track.ru
• dostavkagid.ru;
• trackru.ru;
• trackbot.ru/courier-sdek.

You can use them when there are problems with the official CDEK website.

To find out what your parcel has a track code, just go to Personal Area and go to the "My Orders" section. Each parcel will have its own personal number, which will need to be entered in the "Track order" column. After entering, you will be able to see the path of the package with waypoints which she passed.

Important! The time and date of arrival (according to local time) will be indicated next to each location, so you will be aware of the movement of the cargo.

Tracking shipments by invoice number on the official website of CDEK

Invoice for the order - a document that is drawn up at the conclusion of the contract. It indicates the type of parcel, the address of departure and destination, information about delivery and receipt. The owner has this document and is attached to the parcel. Notes are made on the service invoice, and at the final point it remains at the warehouse to fill out the document “on acceptance of the sender”.

The waybill is, roughly speaking, the numbers under the barcode of the document that is issued when placing an application for delivery. These numbers will help determine the location of the package and its status at the moment. Number of digits: 7-10 (for example: 1234567 or BELBE7041003770YQ).

To check the status of the shipment, you need to go to your personal account, and then to "Order Tracking".

You will be redirected to the tracking line by the order number, where you will need to enter the invoice number (numbers under the barcode).

After entering the required numbers, the status of the package will appear in the window:

• being processed;
• On my way;
• Awarded;
• Not awarded.

The place of departure and the place of arrival will also be displayed. (For example, From: Tomsk. To: Yurga. Recipient: Dmitry).

In the same document, in the "Delivery Details" you can see the cities of visit of the cargo and the dates of their receipt at the points of issue.

Important! Tracking takes place in Moscow, St. Petersburg, Novosibirsk and other cities, both large and small. It is important to enter data on the official CDEK website in order to avoid fraud and theft of data on parcels. On the CDEK website, you can directly obtain the necessary information without risk.

Tracking the location of the parcel through Viber

Information about the locations of the CDEK shipment can also be tracked through the application in Viber. Push notifications about the status of the order will be configured automatically by the customer's phone number. To track the shipment, you need to go to the menu of the public account "SDEK Delivery". This group provides a self-service service. To do this, you need to write the invoice number of 10 digits in the chat. Immediately in response, you will receive information about the status of the order. To track the history of the parcel, click on the interactive menu button "Track Order".

Tracking by track code of shipments from abroad

Tracking by the track code of shipments from abroad is the same track code that is issued for intercity transit. The name of the company is put in the first place of the track code (for example, JNTCU1080362728YQ). The numbers are the number of the internal invoice that was assigned to the order. And the first letters are the name of the foreign company JNET. The cost will be an order of magnitude higher than long-distance deliveries and is calculated by size, weight and point of departure of the cargo.

The "SDEK Tracking" service will allow you to control your parcel at all points of its stay in near and far abroad. In order to view your product by order number, you need to go to the CDEK homepage. Then go to the "Client" tab and follow the link " Online services". In the window that appears, you will be able to select tasks:

• Non-voice contact service;
• Personal Area;
• Calculator;
• track the order;
• Request for a courier call;
• online consultant;
• Client notifications;
• Interactive voice menu;
• Integration modules.

For the status of your package, you need to select "Track order" and click the left mouse button.
Then you will need to enter the track code, which is indicated in the "My Account" in the section for managing your orders. You will be able to see if the item has left the country of origin, where it is currently located and how long it takes to ship.

Important! Before sending, you will need to select a delivery method for the type of parcel: International Express Door-to-Door Documents or International Express Door-to-Door Cargo. The first was suitable for sending transfers, documents, and the second for small packages and other goods.

Tracking by ID in your account

Tracking by ID in your personal account is the most convenient and easiest way for customers to find their package. This is a kind of tracking by track, by international code, order number or invoice.

When placing an order, you indicate your phone number and you can specify the number of the recipient. This is necessary for the courier to communicate during the delivery of the goods. However, the number can also be useful when tracking the order.

To do this, you need to go to the personal account of the transport company and enter the first two digits of the invoice. Then enter the last four digits of the recipient's phone number. For example, the invoice number is 1234567 and the recipient's phone number is +78965432105. Enter: 122105. You receive your order and all information about its location along with the current status.

Is it possible in CDEK to track by the recipient's phone number?

Important! It is not yet possible to track the parcel on the site completely by the phone number of the recipient or sender. This was done for the sake of the safety of the goods, so that only users of the personal account and the recipients of the parcel could determine their location. In any situation, you need to know the personal data on the order.

You can track your parcel at any time of the day and get information on it. To view the status of an order, it is not necessary to be an authorized user on the CDEK website. Therefore, you can enter an order number or invoice number without logging into the logistic center's personal account. All information on shipments can be obtained by entering cargo data on the main page.

Where is the package: tracking SDEK shipments

On the site https://gdeposylka.ru/courier/sdek, you can track orders sent through the transport company SDEK. Where is the parcel is an aggregator of 189 carriers and postal companies where you can find a parcel by postal ID. After entering the track number in the future, the user will automatically receive notifications by e-mail about changes in the status of the order. Here you can track not only shipments in Russia, but also international parcels.

Mobile application "SDEK: cargo transportation, express delivery of goods"

For mobile devices on IOS and Android, a fast and convenient mobile application from CDEK is provided. You can download it to your smartphone on Google Play and App Store. The software allows you to track the location of the parcel, postal items from abroad, cargo, purchases from online stores directly from mobile device. All functions for users are available without registration.

In the "our offices" section, you can quickly find the nearest pick-up point and clarify the work schedule. Here you can calculate the cost of sending and choose the best tariff. Customizable push notifications will notify you of intermediate delivery statuses.

The express delivery company was founded in 2000 in Novosibirsk as a courier service for transporting orders from the Korzina.ru online store and was called the Express Courier Delivery Service, which later became the abbreviation SDEK. Later, the company began to develop independently, providing high-speed delivery services in Siberia and the Far East.

Rapidly developing, a year later it was decided to expand the geography of delivery, as a result of which the first regional office was opened in Moscow, which made it possible to significantly increase the number of delivery directions. Subsequently, every year the company opened more and more of its representative offices in the cities of Russia and beyond.

In 2012, the company opened the first foreign representative office in Kazakhstan, in the city of Alma-Ata. A few years later, representative offices were opened in China and Belarus. At the moment, the company's offices are also located in Kyrgyzstan, Uzbekistan, Czech Republic, Lithuania, Armenia, USA, South Korea, Turkey and the UAE.

Tracking a parcel from SDEK

Depending on the type of shipment, the method of tracking the parcel will also be slightly different. But in any case, the track number is used for this, entered on the official website of the carrier or in the tracker for tracking the package.

Shipments across Russia can be immediately tracked on the website of the courier service. International shipments can be delivered only by this carrier, or in cooperation with other delivery services, as is often the case with shipments from Aliexpress. In this case, delivery by the CDEK service is carried out only after the shipment is transferred to this service in Russia. Before the parcel arrives in the Russian Federation, the shipment should be tracked on the website of the delivery company in the sending country.

You can track the parcel delivered by the CDEK service by the track number, or tracking number, on the official website of the company. To do this, on the main page of the site, a tracking number is entered in a special window, and the search for information starts.

Sometimes some ask if you can use your initials or phone number to track or specify the tracking of a package. The use of the last name or first name is not used to track packages. Tracking by phone number is used only by large logistics companies for shipments within the country, and even then not so often, for international shipments this method is not suitable. Company CDEK uses only the track number, or invoice number, to track shipments.

You can also use our service to track the package. The tracker will receive all available information about your shipment, delivered within the country or from abroad. Even if the parcel is delivered by several courier services, the service will automatically determine and provide information about the progress of the shipment.

Types of services provided by CDEK

CDEK offers its customers various ways of delivering goods and parcels, depending on the wishes for the urgency and cost of the shipment. At the same time, most services support the choice of a specific delivery scheme, depending on the wishes for the price and the importance of delivery. So the sender can choose the following forms delivery:

Door-door- the courier picks up the shipment from the sender and delivers it to the recipient;
warehouse door- the courier picks up the shipment from the sender and delivers it to the point of issue;
warehouse door- the sender independently delivers the shipment to the company's office, then the courier delivers the parcel to the recipient;
Warehouse-warehouse- the sender delivers the shipment to the company's office, the parcel is delivered to the point of issue, where the recipient independently collects.

Several types of delivery are also available, consider the most basic ones with which regular customer may be encountered during the checkout of the delivery of an online purchase.

Express delivery CDEK

Express delivery of shipments in Russia and Kazakhstan is delivered by Express Light (loads up to 29 kg.) and Express Heavyweights (shipments weighing from 30 kg. to 75 kg.). Delivery time ranges from 1-9 working days, depending on the remoteness of the destination. In the most remote regions, the parcel, in rare cases, can be delivered within 12 days.

Express delivery

This option can deliver extra-urgent documents or important shipments.

The Super-Express service delivers parcels weighing up to 30 kg. to a certain hour (before 9:00, 10:00, 12:00, 14:00, 16:00 or 18:00).

Blitz-Express is designed to deliver extremely important documents within the same city or region. The weight of the package of documents should not exceed 5 kg, and delivery is carried out by a prearranged time.

Both Super-Express and Blitz-Express are subject to the same restrictions and explanations for delivery. So urgent delivery can be carried out only within the administrative boundaries of cities. For Moscow - within the Moscow Ring Road, and for St. Petersburg - within the Ring Road.

It may also be helpful for senders to know that this shipping service supports returns or partial refunds for delayed delivery. If the delay is less than one hour, the difference with the tariff for the Express Light service will be refunded, if the delivery was made after the agreed time by one hour or more, the entire cost of delivery will be refunded.

international delivery

CDEK provides international express delivery of documents and various cargoes to more than 200 countries around the world. This includes both private shipments individuals, and delivery of shipments various companies and online stores.

Documentation to be sent should not exceed 1.5 kg, the allowable maximum size is A4 format.

Delivery from online stores can be carried out in two ways, depending on the one chosen by the seller. In the first case, the delivery is entirely carried out by the CDEK company, delivering the shipment to the door or to the point of issue. In the second case, delivery is carried out jointly with another courier service. The parcel is handed over to the postal / courier service in the country of origin and delivered to yes customs post in Russia. Next, the shipment is transferred to CDEK, the parcel is assigned a track number of the company and then delivered to the recipient.

Individuals are allowed to import duty-free items up to 500 euros or weighing up to 31 kg for one month. In addition, you should be aware that upon delivery of the parcel to the customs office, you may receive an SMS message about the need to provide your passport data and TIN.

Economy Shipping

More economical delivery compared to other types of express delivery due to the fact that delivery is carried out by rail and road transport to the point of issue at the destination. Thus, the cost of delivery is reduced, but the delivery time is increased, this must be taken into account.

“Parcel” - delivery without weighing and measurements

A convenient type of shipment for those who do not want to bother with weighing and measuring their shipment. It will also be convenient for sellers on Avito, Yulia and others. Russian sites. Customers are offered a set of packages of various sizes, the choice of which will determine the cost of the shipment.

This option offers delivery of parcels in Russia to the pickup point located at 400 settlements, with the ability to track using the track number. In order to use this service, you only need to make sure that there is a pickup point in your city and destination. Pickup points are open from 10:00 to 20:00 on weekdays and until 16:00 on Saturdays.

The delivery time of the "Parcel" depends again on the destination you have chosen. The company promises to deliver the shipment to the neighboring city on the next business day. The greater the distance between the points, the more time will naturally be required. For example, delivery from Moscow to St. Petersburg will take 2 days, from Moscow to Novosibirsk - 5-6 days, from Vladivostok to Irkutsk it will take 5-7 days.

There are three types of packaging to choose from: S, M and L. The size of the S format box is 20×19×13 and is suitable for items weighing up to 2 kg. M format box dimensions - 30×25×17, allowable weight - 5 kg. Box L - 31×26×38 and weighing up to 12 kg.

Shipping costs can be calculated on the official CDEK website using a calculator. It will depend on the size of the box and the distance of departure. For example, let's take delivery from Novosibirsk to Irkutsk. Immediately issued estimated time delivery - 3-4 working days. Further on the cost depending on the size:

Box S - 400 rubles;
Box M - 600 rubles;
Box L - 1050 rubles.

It should also be noted that in the event that the recipient pays for the delivery, and neither party has an agreement on the provision of services, + 20% is added to the original amount.

The need to provide passport data

According to the requirements for the transportation of international cargo, customs representatives must provide passport data and the TIN of the recipient. When delivering a parcel from abroad, such responsibilities are assumed by transport company. National postal service may not provide such data, therefore the Russian Post does not request this information. When delivered by a courier service, a request often comes to provide the recipient's passport data.

You can refuse to provide personal data, but in this case, the parcel will simply not be allowed into the country and it will be returned to the sender. The Federal Tax Service explains the need to provide passport data and TIN by the presence of a duty-free threshold and requirements for accounting for the amount of imported items and total weight. So, within one calendar month, a resident of Russia can import goods for personal use in an amount not exceeding 1,000 euros and with a total weight of not more than 30 kg. If this threshold is exceeded, customs duties will have to be paid.

Thus, the provision of passport data is not a whim of a particular delivery service, but a requirement of the Federal Tax Service. You can safely provide your data to the CDEK service, as they are used strictly for their intended purpose and are not available anywhere else. Moreover, you fill in almost the same data when making a purchase on the trading platform.

Upon receipt of the parcel at the customs point, CDEK can send you an SMS notification with a link to go and fill in passport data and TIN. In some cases, when filling out personal data in an online store, this information can be automatically transferred between resources.