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New track the parcel by number. Russian post tracking

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking parcels becomes impossible after the parcel is sent to the country of destination / after arriving at the Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the parcel is not tracked, or the seller claims that he sent the parcel, and the parcel status is "the item pre-advised" / "E-mail notification received" does not change for several days, this is normal, you can read more by clicking on the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is a normal phenomenon for international postal items.

If your previous orders arrived in 2-3 weeks, and new package rides for more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, waypoint and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

When making purchases in foreign online stores, we all somehow face the issue of tracking the postal item that delivers the purchased goods to us.

This article will address general issues related to tracking international mail (IGOs). Will be considered general principles according to which IGOs are divided into traceable and non-trackable, the main stages of delivery that shipments go through. The issue of the structure of international tracking numbers assigned by IGOs is considered separately.

We will also talk about average delivery times and factors that greatly affect these times. A separate section will provide information on the possibilities of tracking IGOs on the websites of state postal services countries of the sender and recipient, as well as the use of universal independent services for tracking.

Other additional information on these issues, as well as on issues customs clearance You can always find international postal items and the work of individual postal services in the wiki section of this site.

Basic principles

Traceable and non-traceable IGOs

IGOs (international mail) are divided into two main categories:

Parcels(over 2 kg)
small packages(up to 2 kg)

MPOs are also divided into:

Registered(with traceability)
Unregistered(without traceability)

Parcels, as well as any shipments via EMS, are always registered shipments, but small packages can be either registered or unregistered.

A registered IGO in the country of origin is assigned a unique 13-digit tracking number, which can be used to control the movement of IGOs from the sender to the recipient using the tracking services of the national postal operators of these countries or independent tracking services.

The tracking number for registered small packages always starts with a letter R(Registered).

Accordingly, tracking the movement of MGOs using tracking services is possible only for EMS shipments, parcels and registered small packages, as long as you know the tracking number.

Examples of tracking numbers:

CQ123456785US - mail from the USA (package)
RN123456785US - mail from the USA (small package)
EE123456785US - US EMS
RA123456785CN - mail from China
RJ123456785GB - mail from the UK

The last 2 letters in the tracking number indicate the country in which the shipment is accepted for shipment. You can read more about the structure of the track number in the next section.

When an unregistered MPO arrives in Russia, the Russian Post assigns it an internal tracking number of the RA*********RU type. This number is the internal information of the postal operator and serves for internal accounting of incoming international mail and subsequent mutual settlements with the postal operator of the country of departure.

The recipient can find out this number only upon receipt of the IGO.

Track number structure

According to the rules of the UPU (Universal Postal Union) (standard S10), the IGO track number consists of 9 digits and 4 letters. Track number structure: XX***********XX, where X are letters and * are numbers.

Example: RA123456785GB

The first two capital Latin letters indicate the type of postal item. Here are the main ones:

LA-LZ- unregistered IGO weighing less than 2 kg (small package). Not tracked.
RA-RZ- registered IGO weighing less than 2 kg (small package). Tracked.
CA-CZ- registered MGO weighing more than 2 kg (package). Tracked.
EA-EZ- registered IGO, issued as express mail (EMS). Tracked.

Further, the track number indicates an eight-digit digital unique MPO number. According to UPU rules, it cannot be repeated for at least one year. The last (ninth) digit is a verification code calculated using a certain mathematical function from the departure number.

At the end of the track number, two uppercase Latin letters are also indicated, which abbreviated the sender's country according to the ISO 3166-1-alpha-2 code standard. For example CN- China, SG- Singapore, GB- Great Britain, DE- Germany, US- USA, etc.

2. greatly simplifies the procedure for tracking registered mail using the track number provided by the user and combines the tracking systems of postal services from 27 countries of the world. Allows you to create lists of checked track numbers, keeps statistics on the average delivery time of items from different countries. Allows you to predict the time of passage of the departure of one or another stage of delivery.

3. - can be installed both on a PC and on personal mobile devices. The list of supported services is more than 250 mail services. Allows you to create lists of checked track numbers. In addition, it is possible to add user data to the tracking number, which allows you to have accurate information about all the events that occur with a specific order from the moment it is paid in the store until it is delivered to the addressee.

In addition to the above, there are many other mail tracking services with different capabilities and different composition of supported mail services, so it makes little sense to list them. It stands a little apart, perhaps, which tracks China Post parcels well, but has a rather inconvenient interface and does not support many recently emerging local Chinese logistics companies.

Why tracking for a regular buyer

In this final section, I would like to say a little not only about the technical side of the issue, which the article was devoted to, but also about the psychological side of the tracking issue. And also talk about the general goals of tracking.

It is quite understandable that all buyers want to receive their goods as quickly as possible and secretly hope that the goods sent, say, from China or the USA, will reach the recipient in Russia in a week. But, alas, miracles do not happen and when choosing the delivery of goods by the usual state postal service, you need to be mentally prepared to wait 3-4 weeks.

During this time, someone will check their track number just a few times to make sure that the shipment is moving, and someone will check their track number several tens or hundreds of times ... Of course, the latter is more typical of online shopping beginners and their excitement even somewhere justified. But the truth lies in the fact that no matter how many times we check our track number, the package will not move faster from this! Therefore, you still should not be so paranoid about tracking issues.

In fact, tracking is a tool for controlling the physical movement of a shipment, in principle, a tool for monitoring compliance with delivery times. And the tracking data of the shipment, for example, will be very useful to you if you decide to make any claims to the postal services regarding the delivery of the shipment or the speed of delivery.

Therefore, three main purposes of tracking can be identified:

Informational - when the recipient simply monitors the movement process and the delivery time of his shipment, receiving information from tracking systems.
Control - when the recipient, with the help of information from tracking systems, can control the timing of the passage of the shipment at various stages of its processing and delivery in order to correlate these deadlines with the delivery deadlines and receive any compensation from the postal services, in case of non-compliance with these deadlines.
Evidential - when information from tracking systems serves as evidence in possible disputes between the sender and the recipient, in case of non-receipt of the shipment or its loss (alas, this also happens sometimes)

To reduce the time for the tracking process itself, of course, it is recommended to use independent tracking services that allow you to create lists of tracked track numbers. The track number is added there once and only then you can safely watch the tracking results every 1-2 days. This greatly reduces the tracking time for all your parcels and saves your nerves.

Good luck with your shopping and fast shipping!

New Mail (Nova Poshta) is one of the leaders among the courier services of Ukraine. This section of the website contains information on track new mail and what methods New mail to track the package. With the help of an existing tracking service, you will be able to find out where is the parcel or cargo Nova Poshta. Where to find branches of New Post, list and list of addresses of New mail. The main issues related to receiving, sending and tracking parcels by Nova Posta courier service (Ukraine).

What's in this section of the site:

Where to track New mail

Branches of New mail

Official website of Nova Posta (Ukraine)

New mail addresses on the map

New mail how to track a parcel or cargo

Here you can track New mail, parcel or cargo

New Mail (Nova Poshta)- is currently one of the leaders courier delivery in Ukraine by the number of branches and popularity among the population. To track new mail (parcel or NP shipment)- you need to have a parcel number (TTN NP number). This number consists of digits (11 or 14 digits).

Nova Poshta parcel numbers (TTN - consignment note number) can start with 1, 2 or 5 and have the format xXXXXX XXXXX (XXX). Where - x, the number 1, 2 or 5, X - any other number.

Track New Mail

You can track Nova Poshta on the official website:

http://novaposhta.ua/tracking/

Parcel or cargo of New mail may have the following status: "not received", "received".

If a New Mail message is specified " Number not found. Please check the correctness of the specified number." - make sure that you have entered the number correctly, according to the TTN format. If not much time has passed since sending, you may need to wait a bit until the information is displayed in the system.

Where is the cargo- this is information about the current location of your parcel or cargo Nova Poshta. .

From [A] - To [B]- This menu shows where the parcel comes from and where. Where the sender city is A. The recipient city is B.

Arrival date is the approximate date when the package will arrive in the destination city.

Payment option- this is a method of payment for receiving, sending, storing services of New Mail. Cash or non-cash payment can be specified.

C.O.D- this is the amount indicated by the sender (requested payment), which the recipient of the parcel must pay.
The amount of money you need to pay to pick up the shipment.

Return shipping- this is an additional option, if it is specified, then the recipient will have to send something back (for example, a money order).

Description of cargo- this is the information indicated by the sender about the contents of the parcel or cargo.

Assessed value- this is information about the value of the investment specified by the sender. Based on it, the cost of delivery is calculated (for insurance of the parcel Nova Poshta).

Amount payable- this is the cost of transporting a parcel or cargo by New Mail.

Pays for transportation- This is information about who pays for the delivery of the goods. The sender or recipient of New Mail pays for the shipment.

Delivery option- this is the type of delivery New mail. Delivery can be made to any New Post office or by courier to your home. (Delivery to the door) or to any other specified address of the recipient (for example, to work).

Where to pick up- this is information where the parcel of Nova Poshta is located, the address of the branch (NP warehouse) where your parcel or cargo has arrived or will arrive.

Unable to track the parcel, cargo Nova Poshta? What if the parcel of New mail is not tracked

The parcel number is provided by new mail to track the parcel. As a rule, you do not need to additionally contact the support service operators to find out its status and current location. You can track new mail by TTN(consignment note). This waybill (TTN) is presented as a number consisting of numbers and can begin with the numbers 1, 2, 5.

If TTN starts with the number 1, this means that the shipment (package or cargo) was issued at the moment when the sender handed over the cargo to the courier. Next, the courier delivers the parcel to the warehouse ( delivery time new mail courier to the warehouse for shipment - 1 day) and the parcel is registered. Until the parcel or cargo arrives at the New Post warehouse, the recipient will not be able to track the parcel Nova Poshta.

If TTN starts at 2, this means that the shipment (package or cargo) was issued online. Usually such parcels are sent online stores who use the services of Nova Poshta. Until the parcel arrives at the warehouse New mail from the store, the recipient can't track the parcel Nova Poshta.

If TTN starts at 5, this means that the shipment (package or cargo) was issued at the office. In this case Nova Poshta allows you to track parcels y almost immediately after the registration of the departure.

It is also important to take into account the fact that when sending a parcel from branches that do not have their own base (such agent branches are located in some small settlements) registration can take place in a few days. This period depends on the frequency with which goods are sent from the branch. During this time, the TTN received by the client is not tracked in the system. If tracking fails or gives an error, contact Nova Poshta support.

Support service Nova Poshta:

0-800-500-609
098-4-500-609
050-4-500-609

How to receive a parcel from Nova Poshta?

What documents are needed to receive the shipment?

To receive a parcel or cargo from Nova Poshta, you need to provide the operator with a passport of Ukraine or a foreign passport, as well as name the departure number (TTN NP number).

Additional documents that may be used to receive a parcel Nova Poshta can be:

driver's license (provided that the declared cost of sending Nova Poshta does not exceed UAH 10,000);
pension certificate (provided that the declared cost of sending Nova Poshta does not exceed UAH 5,000).

Where can I find the TTN Nova Poshta parcel number?

The EN number (express waybill) or TTN is located in the upper left corner of the form issued to the sender of the parcel or cargo. You just need to recognize him and call his number to the operator.

List of addresses New mail:

http://novaposhta.ua/office/ru

How to find out the delivery time of Nova Poshta

http://novaposhta.ua/onlineorder/estimatedate/ru

Where is the parcel?

To find out where the package is, select one of the available methods:

search form on the site;
official website of the carrier company;
popular SMS-tracking service;
call to hotline support service and get the information of interest from the operator;
to know up-to-date information with the manager of the nearest branch.

How to track the cargo on the waybill?

To find out where the goods are being shipped, recipients and senders need the number of the consignment note, short TTN. Such data is received by the sender when processing documents at the branch. The declaration consists of 11 or 14 digits, which are shown in the upper left corner of the document. These numbers are entered in the "Tracking number" column, and click "Track". And in a couple of seconds, the exact location of the cargo is known.

Express consignment note TTN

How to find a parcel?

After it arrives at the NP warehouse, the order is entered into the database, processed, and a digital internal code of the organization is assigned - the number of the declaration or consignment note (TTN), which is reported to the sender. The TTN code consists of 11 or 14 digits and starts with "1", "2" or "5":

the number "1" at the beginning of the declaration is assigned to the cargo transferred by the sender to the company's courier;
if the number “2” is at the beginning of the declaration, the invoice is sent online before the parcel arrives at the “NP” warehouse (such TTN are assigned to shipments of online stores);
the number "5" at the beginning of the invoice indicates that the shipment was delivered to the office directly by the sender, the declaration was made on the spot, simultaneously with receipt at the warehouse.

How to check by number?

To check the shipment, you must specify, in the search form, one of the following information: code of the bill of lading, phone number of the recipient (sender), last name of the recipient.

Branches in Ukraine

Going to the category "departments", everyone will find the desired department. The adapted interface allows you to do everything quickly. Organization network 2 114 branches, 1 847 parcel terminals throughout Ukraine. The number of employees exceeds 22,000 people

Every year the number of shipments increases many times. 2016 - 100 million shipments, 2017 - 130 million

Visiting the official site

On the carrier's website you can get data regarding the services provided. special shape, allowing you to track the shipment, top left home page site.

To check, select the "Track" function, enter the invoice number and phone number in the form that appears, and click the "Find" button.

Clients using the "Personal Account" service, except for bonuses and additional services, can quickly track shipments - just log in, enter your personal account and select the tab you are interested in.

In addition to the location of the cargo, the organization's website contains data about it.

International Shipping Tracking

LLC "Nova Poshta International" provides delivery services from abroad - from popular trading floors China (aliexpress, taobao), United States (ebay), Germany (zalando, bidclash), Poland (allegro), Baltic countries. Tracking foreign shipments is distinguished by the presence of an international tracking number or an air waybill.

After crossing the border, passing customs control and warehouse receipts courier service Parcels are assigned the internal commodity and transport code of the carrier company.

International tracking number is an alphanumeric code that includes 13 characters. The code is assigned in accordance with the requirements of the World Trade Union and contains encrypted data about the method of delivery, the country of origin. The two letters at the beginning of the code indicate the type of shipment (packet, letter, express parcel, etc.). The last two letters are the designation of the country according to international standard. For example: US- United States; CN— China; U.A.- Ukraine.

Find out about the location of the foreign parcel on the website of the organization "Nova Poshta". You can track the cargo using the form (at the top of the screen). Enter the tracking code and phone number in the designated fields. It is important to follow the rule of foreign codes: enter capital letters, do not use spaces.

Track by recipient's last name

You can receive and track only by TTN. We recommend checking with the sender. If this is not possible, and the express invoice number is lost, do not worry! It is worth contacting the nearest office, where the TTN number will be quickly restored. To resume, an employee of the company will require a passport and a phone number.

Upon arrival of the transfer to the department, the person will be notified by SMS text message. The required information will be listed there.

Track by phone number

The situation is identical, as with the name of the recipient. Can't be traced by phone number

Conclusion

These are the ways you can track the cargo on Nova Poshta. Knowing this information will make ordering much more pleasant. New Post thinks about the comfort of customers. Therefore, we try to serve quickly and efficiently. The organization regularly creates new services that facilitate collaboration.

The online mail tracking service site will help you track the status and location of your parcel delivered by the Russian Post.

The national postal operator of the Russian Federation "Post of Russia" receives, sends and delivers mail in the territory Russian Federation and other states. In the branches of this national postal operator, the dispatch and receipt of both domestic and international parcels are processed. If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identification number consisting of numbers, and for international shipments, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned.

Both numbers comply with the S10 standard of the Universal Postal Union and both the sender and the recipient of the postal item can track the parcel on them.

Features of Russian Post parcel tracking numbers

The track number of the Russian Post differ in the types of parcels and differ in their appearance.

packages, registered letters and small parcels have a 14-digit number.
Parcels and parcels are tracked by a 13-digit code (4 letters and 9 numbers).

Decryption:

- The first 2 letters of the code are the type of departure
- 9 digits - departure code
- The last 2 letters are the country of departure of the parcel
EMS parcels - track number starts with the letter E

Parcel tracking by type of shipment ZA..HK,ZA..LV (Aliexpress)

Thanks to the cooperation of the Russian Post, this type of parcel with Aliexpress is distinguished by a simplified clearance system, which allows you to make the shipment even faster and cheaper. It is worth considering that this type of delivery can only be tracked in the sender's country, when the parcel arrives in the territory, the shipment will no longer be tracked, but after the parcel arrives at the recipient's place of delivery, a similar status will appear. Estimated time Delivery is 25-30 days from the date of departure.

ZJ..HK parcel tracking (JOOM)

Parcels with a number containing the letters ZJ at the beginning are parcels from the Joom online store, which also cooperates with the Russian Post. This type delivery is budgetary, and is used mainly for the delivery of cheap goods and at the same time have limited tracking functionality. The fact is that Joom parcels during tracking can have one of only three statuses:

Package sent
Parcel arrived at the branch
Parcel received by addressee

That is, your parcel cannot be tracked at all stages of delivery, but important information that the goods have been sent or have already arrived at the post office will be known.

Problems of tracking Russian mail parcels?

Sometimes there are problems with tracking parcels of the Russian Post. Most often this happens for the following reasons:

Not enough time has passed since the sending of the parcel and the tracking number has not yet managed to get into the database, since not enough time has passed since the moment of departure. It is worth remembering that the period can reach up to 7-10 days.
The sender provided an incorrect tracking number. In this case, you should once again check the number with the sender and copy it correctly into the tracking line on our website.

How to track a parcel of the Russian Post?

Track the status and location of the parcel postal company"Russian Post" is extremely simple: for this you need to enter a unique track code for the parcel in the tracking line. After specifying the number, click on the "Track" button and find out the most up-to-date information about the status of your shipment by Russian Post.

If you need to save data on several shipments by Russian Post at once, then register in personal account online parcel tracking service site, and track several shipments at once and get accurate information on each parcel.

In order to determine which post office your package is located in, use our