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Troubleshooting minor issues while working. Registration of a contract for the maintenance of the CCP, a log of calling technical specialists and registration of work performed

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1 KKM ERRORS (excerpts from regular instructions) AMC 100 E PU no paper E NP no purchases E EP there are purchases E OGR amount limit E 24 shift exceeded 24 hours AMC 100F Version 16 (fault) 006 Violation of information in the ROM (checksum mismatch) 009 Malfunction in the circuit for generating the print pulse of the TPG 010 No connection with the BFP 011 No free space in the BFP Error when writing information to the BFP chips) When trying to write a purchase, a distortion was detected in free space Error in the number of the cash register (with a fiscal cash register the number is corrupted) Version 18 (malfunction) Code Fault characteristics 01 Write error in EEPROM 02 Read error from EEPROM 03 Write error in the watch chip 04 Read error from the watch microchips

2 05 Malfunctioning RAM 06 Violation of information in the ROM (mismatch of checksums) 07 Error writing the database of goods 08 Error reading the database of goods 09 Malfunction in the circuit for generating the TPG print pulse 10 No connection with the BFP 11 No free space in the BFP Error when writing information to the BFP Violation of the CS of the control information block Hardware malfunction of the I2C interface Non-empty cells were found when a purchase was written to the EJ No KKM number Three faulty entries in the BFP Transition of the clock chip through the century AMS-100K E EE KKM error with ECLZ E 50 no connection with ECLZ E 51 mismatch reg . number EKLZ E 52 mismatch of shifts ON 0 enter KKM number (clean FP) Code Fault characteristic 01 Write error to EEPROM 02 Read error from EEPROM 03 Write error to clock chip 04 Read error from clock chip 05 Malfunctioning RAM 06 Violation of information in ROM (checksum mismatch) 07 Error writing product database 08 Error reading product database 09 Malfunction in the TPG print pulse generation circuit 10 No connection with BFP 11 No free space in BFP 12 Error when writing information to BFP 13 Violation of the CS of the control information block

3 14 Hardware failure of the I2C interface 15 Non-empty cells were found when recording a purchase in the EJ 16 No POS number 50 No communication with the ECLZ, the ECLZ is faulty or missing 51 ECLZ registration number mismatch 52 Mismatch of the shift number in the FP and ECLZ 98 3 faulty records were found in the BFP 99 Transition of the clock microcircuit through the century Error codes returned by ECLZ and their interpretation: Fault code ECLZ error type: incorrect format or command parameter. ECLZ: incorrect state. ECLZ: accident. ECLZ: COP (cryptographic coprocessor) failure. ECLZ: the temporary resource of use has been exhausted. ECLZ: full. ECLZ: invalid date or time. ECLZ: no requested data. ECLZ: document overflow. In case of ECLZ errors 1, 2, 3, 4, 5, 6, the printer outputs the command number, ECLZ status, including the state of the flags: Flags state before ECLZ activation: Flag_a = 0 Flag_s = 0 Flag_d = 0 Flag_w = 0 Flag_f = 0 Flag_i = 0 Flag_t1 = 0 Flag_t0 =0 State of the flags after closing the archive: Flag_a = 0 Flag_s = 0 Flag_d = 0 Flag_w = 0 Flag_f = 1 Flag_i = 0 Flag_t1 = 0 Flag_t0 =0

4 KASBI 02F Possible malfunctions and ways to eliminate them In the process of work, constant monitoring of the state of the machine is carried out. If any inconsistency or error in the operation of the equipment is detected, an audible signal is emitted and a corresponding message is displayed on the indicator. Any keystroke that is not described in the algorithm of the machine, violation of the sequence of keystrokes or pressing two or more keys at the same time does not cause the machine to lock and does not produce any action. A self-test is provided to detect possible malfunctions in the machine. When the POS printer is turned on, the reliability of the information is checked and the hardware is tested: checking the keyboard; checking indicators; the correct operation of the RAM; reliability of the control information block in the RPZU; reliability of information in ROM programs; connection and reliability of information in the MFP Note - Any write operation to the MFP and EPROM drive is accompanied by a control reading with comparison during the entire time of the CMC operation. If one of the tests is completed, the indicator displays the name of the malfunction, in the event of which the machine locks up. ATTENTION! In the event of a blockage of the machine, contact a technical service center (CTO) specialist. The description of faults is given in Table 1 Table 1 The cashier’s indicator shows FP OVERFLOW FAULT RAM FAULT ROM The cause of the malfunction was the maximum possible number of shifts closed the corresponding microcircuit is faulty the corresponding microcircuit is faulty Blocking the KKM operation yes yes yes

5 Table 1 The indicator of the cashier shows FAULT TPU ERR. RECORDS IN FP OSH. RECORDS IN RPZU VIOLATIONS INF. In FP Cause of the malfunction Incorrect operation of the printing device Information was not written to the fiscal memory or it was distorted Information was not written to the EPROM or it was distorted Unauthorized writing to the fiscal memory Blocking the operation of the cash register yes yes yes yes During the operation of the cash register the following warning messages are issued , which serve to draw the attention of the operator to his incorrect actions. In this case, the complete blocking of the machine does not occur. The list of these messages is given in Table 2. Table 2 The cashier's indicator shows NO PURCHASES AMOUNT MADE IN! CLOSE SHIFT! ERROR OF FIELDS OF FP FIELDS Cause of the warning message Attempt to obtain information with an empty check buffer Attempt to change the configuration with the initial amount entered It is necessary to display a control tape on an already existing record of closing the shift Another record is made NO PAPER! end of paper in TPU no INF IN RPZU IS NOT ENOUGH CASH. NO CASH KKM tries to recover data (if the test is successfully completed, further work is possible) an attempt to return amounts exceeding cash at the cash desk an attempt to return any amounts in the absence of cash at the FISKAL cash desk. IMPOSSIBLE there are purchases or 16 fiscalizations / re-registrations were carried out Blocking the operation of cash register no no no no no no no no

6 Table 2 LOW CASH is displayed on the cashier's indicator! NO FISCALIZATION KKM BLOCKED. CHANGE PASSWORD Cause of the warning message Attempt to withdraw amounts exceeding revenue for the entire period of operation of the cash register (more than a non-resettable total) Cash register is in a non-fiscal training mode Cash register blocked by a tax inspector an attempt to write a cashier's password that matches the password of another cashier Blocking the work of cash register no no no no LADOGA- Ф (version of KKM 03 model) MACHINE LOCKING During operation, EKKM monitors the correct performance of operations by the user. If the user violates the order of performing individual operations, an audible signal sounds. In some cases, user errors lead to machine lockup. At the same time, a blocking message is displayed on the indicator. Table 12 contains blocking symbols and methods for their elimination. Table 12. Messages about blockages Designation Type of violation Elimination method E PU Breakage (end) of the paper Insert the tape or press the TPG of the tape or the TPG is not pressed in the BTP. (see item 4). If the previous document is not displayed completely, press the "TOTAL" key. Document EGY NA Attempt to output report Z with an empty control tape buffer. EGY EP Prohibit this operation if there are sales in the buffer of the control tape. EGY 24 The duration of the work shift since the registration of the first sale has exceeded 24 hours or the buffer of the control tape has overflowed. E 30 Department key pressed, but will be printed from the beginning. To unlock, press the "Reset" key. The machine will go to the initial state of the CASH CASH mode. Before performing a prohibited operation, it is necessary to remove the Z report (see clause 7.2). It is necessary to remove the Z report (see clause 7.2)

7 to which sales are prohibited. E OGS The amount of the sale exceeded the value of the maximum amount allowed for sale to this department. E PP Overflow of revenue for the department per shift. E HC No connection with the PC or device "Random Access Storage" E Np The requested product code was not found. E But No quantity requested. E DISABLE A prohibition has been received from the PC or the "Random Access Storage" device to perform this operation. Press the "Reset" key and enter the allowed amount. Cancel or close the current receipt and remove the Z report. Check the communication channel with the PC, the connecting cable and the ECCM settings required for joint work with the PC or the "Random Access Storage" device. If errors are found in the operation of the EKKM, a message with a fault code is displayed: E XXX The values of the fault codes are indicated in Table 13;

8 Table 13. Table of fault codes. Code Fault characteristics Fault elimination method E Violation of information in the ROM or Call the master controller "Master". E EPROM write error Call master E Timer error Call master E Faulty writing of serial number Call machine master in BFP or EPROM E No communication with BFP Call wizard E BFP overflow Call wizard E Error writing information to BFP Call wizard E Programmable parameters error Call the wizard MERCURY 115K Error messages Message for Explanation Actions indicator Err 001 Bus failure I 2 C Contact the service department ROM NENOR Program checksum failure Restart KKM. Contact service Err 003 Timer error Enter date and time. Contact the service department NA NENOR Fiscal memory failure Memory NOR Data Flash failure Err 006 Faulty or unformatted Data Flash Contact the service center Err 007 Data structure violation Err 008 Timer RAM failure Err 009 Error when recovering from an emergency shutdown Err 010 Date not programmed Program date Err 011 Wrong date Err EL01 Parameter error when transferring data to ECLZ Err EL02 Invalid state of ECLZ Err EL03 ECLZ error message Contact the

9 Err EL04 Faulty cryptoprocessor service Err EL05 ECLZ time resource exhausted Err EL06 ECLZ overflowed Err EL07 ECLZ date/time error Set correct date Err EL08 No requested data in ECLZ Refine request Err EL09 ECLZ registers overflow Err EL10 FP and ECLZ data do not match Apply Err EL11 EKLZ not activated or not the same Err EL12 Numbers of shifts in FP and EKLZ do not match EL NENOR EKLZ not connected or faulty PU NENOR Malfunction of NBU printing device None check tape Load paper ribbon OVERHEAT The print head has overheated. Cool KCM. ONd D Thermal head retracted Move the head. AP Power failure. Discharged battery Turn off the machine. Charge the battery Err 025 Checks buffer overflow Perform GST Err 026 Invalid operation Err 027 Operation aborted Err 028 Input error Err 029 Attempt to sell goods by code in mode 0, or return by code when only total refund is allowed To continue, press the "C" key Err 030 Payout or refund: the requested amount is not available Err 032 Critical check buffer error Contact the OSG CHECK customer service The shift is not closed. Close the GST shift IN THE DATABASE The report with the cancellation on the database was not posted Post the GST on the base of goods or services Err 036 Register overflow Close the check. If the error repeats when opening the next check, cancel it. Err 037 Attempt to sell to a closed section Err 038 Mismatch between types of section and operation Err 040 Item blocked in the database Err 041 Attempt to sell a fractional part of a piece item based on the database Err 042 Server does not respond Err 043 Error in the exchange protocol with the server Err 044 Refusal to process the request by the server Err 045 Wrong item code value > 1000 Err 046 Item not found in the database Err 047 Insufficient money when calculating change Err 049 No tax or tax group programmed To cancel, press the “C” key Check connection with the PC To cancel, press the “C” key

10 Err 050 Tax database error Err 051 FS overflow Err 052 FS error Err 055 Error writing to FS Err 057 Non-fiscal mode Err 058 No ECLZ registration in FS Contact Err 060 Fiscal record corrupted by service department Err 062 No serial number Err 064 Incorrect time Enter time MICRO 103K (104K) Error messages. E incorrect actions of the operator. EP incorrect password. P bit overflow. The amount of the installment is less than the amount of the sale. E07 no receipt tape. E38 wrong date. E66 shift is not closed. Code Error name Further actions of the operator’s error Error when testing the processor - // - E05* Error on the checksum when testing the ROM -//- E06* Error of the printing device, thermal head is open Perform visual inspection and cleaning of the PU, close the thermal head. If the error persists after switching on, contact the Service Center. E07 Lack of receipt tape Load a new roll E08* Power supply is removed early when the machine is turned off Contact the CTO E09* Information error in the area of programmable RAM prices See p. Z1-report E12* Alien ECLZ Install ECLZ activated as part of the machine E13 Attempt to enter a date earlier than the last date Enter the correct date

11 E14* of her entry in the FP. Timer error, set date is less than the date in the FP, error when confirming the current date in the Z1 report Mismatch between the serial number of the machine and the serial number of the machine in the FP Contact the CTO Contact the CTO E15* FP is faulty, not installed or not initialized - // - E16 Overflow FP - // - E17 When switching to the fiscal reports mode, it was not returned to the Z mode and the Z1 report was executed, execute the Z1 report E18* Error during testing of the FP control circuit and Contact the CTO for indication E19* ECLZ is faulty or an activated one is installed -// - to a non-fiscalized machine E20 The machine is not fiscalized -//- E21 The report “Requesting the results of the shift” in Z1 is not printed- Execute the report of the results of the shift report E22 The machine has detected an error that blocks the continuation of work Contact the CTO E23 ECLZ new, alien, activated earlier or new -//- E24 No access to fiscal regime, car without number Enter password tax inspector E25 The archive in the previously used ECLZ is not closed Contact the CTO E26 Error when testing the RAM area (in -//- technological mode E27 The number of the closed shift in the FP does not equal the number of the -//- closed shift in the ECLZ E28 The number of the Z1-report does not equal the number closed shift -//- in ECLZ E29 The number of the Z1 report does not equal the number of the closed shift -//- in FP E30 Work on the machine is prohibited until the date is entered or was Enter the correct date An attempt to enter a date earlier than the date of the last entry in FP E31 No cashier or administrator access Enter cashier or administrator password E32 Date and time adjustment is prohibited until Z1- Run Z1-report report (there was a purchase) E33 The number of purchases in one check is 15 Complete the check E34 Barcode list overflow Delete unused barcodes E35 Checksum error when working with barcodes Delete the bad barcode E36 FP fiscalization parameters are destroyed Contact the TsTO

12 E37 EKLZ activation parameters are destroyed Contact the TsTO E38 The date in the timer exceeds the date of the last document See clause 10.3 in the EKLZ by a value more than allowed Errors in the machine exchange with the EKLZ E50 ECLZ capture of the SCL line exceeds the allowable time Contact the TsTO E51 ECLZ does not confirm reception byte -//- E52 ECLZ capture of the SCL line exceeds 100 µs during -//- transmission or 300 µs when receiving information E53 Zero procedure length -//- E54 ECLZ capture of the SCL line exceeds 1.5 s during -//- transmission or 30 s when receiving information E55 Checksum error when reading from ECLZ -//- E59* ECLZ timeout exceeded -//- ECLZ flag byte errors E60 Command code and flag t difference at d=1 -//- E62 Archive closed E63 ECLZ inactivated/activated Contact the CTO (inconsistency with the set flag) E64 The “report” flag is not cleared - // - E65 The document is open / closed (inconsistency - // - with the set flag) E66 The shift in the ECLZ is not closed See p E67 Incorrigible ECLZ error Contact the CTO E68 The number of the shift at the end of the period is less than the shift number Specify the correct number for the start of the shift period E69 There is no specified shift number in the ECLZ / FP -//- Errors on the ECLZ response code E70 Attempt to close an unopened shift when the ECLZ overflows Contact the CTO E71 Incorrect format or command parameter Turn off/on KKM. When repeating, contact the TsTO E72 Incorrect state of the ECLZ Contact the TsTO E73 ECLZ failure -//- E74 Cryptographic coprocessor (CS) failure E75 ECLZ use time resource -//- E76 ECLZ overflowed - / / - E77 Wrong date or time E78 No requested data Specify correct document number E79 Document overflow/negative total Refer to Remarks. 1. * - the error is printed on the tape and blocks the operation of the machine until the malfunction is eliminated. After troubleshooting, turn off/on the machine. 2. When two or more keys are pressed at the same time, a continuous sound is heard

13 signal with blocking the input of information until the keys are released and the indication goes out. 3. If the machine detects an error with the code “E71” - “E79” in the process of issuing a check, then the message “ECLZ FAILURE - ERR.7X” (x = 2 9) will automatically be printed and the check will be canceled Errors that occur when writing information to the FP If an error occurs, a long beep sounds, and the corresponding error codes are displayed on the indicator in the fifth and sixth digits: 01 - unauthorized entry in the FP; 02 - fiscalization and four re-registrations were carried out; 03 - the initial information is located in the FP; 04 - information is not recorded in the FP; 05 - an error occurred when entering the parameters of fiscalization (re-registration); 06 - more than twenty zones are not suitable for entering information; 07 all ECLZ activations have been carried out; 08 Fiscalization level entry error in ECLZ activation line. If it is impossible to complete the procedure by the actions described in the operator's manual, it is necessary to turn off the machine, remove the tape from the tape end sensor, close the thermal head and, by pressing the D key, turn it on. The machine will unlock and write the message "UNLOCK DD/MM/YY HH:MM" to the ECLZ, which will be printed when the current control tape is requested. With the standard development of the procedure for reprinting a check after an emergency power failure, it is forbidden to use this technique. ORION-100F KSA error codes In case of incorrect actions of the operator or malfunction of the KSA units, the indicator displays an error message in the form No code, sound signal Incorrect operator action 00 Program error 01 Memory error 02 Faulty fiscal memory 03 No paper, lever not pressed 04 Low battery 05 Overheating of the printer - a common symptom of the error: + Receipt overflow (exceeding receipt registrations) ± Counter overflow or negative result

14 ORION 100K No code, beep Incorrect operator action 00 Program error 01 Memory error 02 Fiscal memory defective 03 No paper, no lever pressed 04 Low battery 05 Printer overheating 06 Accident or absence of ECLZ + Receipt overflow (exceeding 20 registrations per receipt) ± Overflow of counters or negative result SAMSUNG 250 Errors 250 Disp./PU External manifestation Disp. Disp. Disp. Disp. Error o0 (+sound message) Error o1 (+ sound message) Error o2 (+ sound message) Error o3 (+ sound message) Message explanation Overflow. Exceeded the daily GROSS-TOTAL limit Violated the sequence of actions Entering the wrong password for accessing the FP 3000 entries of Z-reports in the FP have already been made Corrective actions Press RESET and run reports with blanking (in Z mode - press the SUBTOTAL key) Press RESET, continue working Press RESET and enter the correct access password to the FP Replace the fiscal memory block (Only reading fiscal notes is possible Cashier! Cashier! Mechanic! Tax inspector! Mechanic!

15 Disp. Disp. Disp. Disp. Disp. Disp. Disp. PU Error o4 (+sound message) Error o5 (+ sound message) Error o6 (+ sound message) Error o7 (+ sound message) Error o8 (+ sound message) Error o9 (+ sound message) Error o10 (+beep.message) =VOLTAGE DROP= More than 24 hours have passed since the first registration of the purchase Write-read failed when accessing the FP after 3 checks! Fiscal memory is disabled Display is disabled No paper Printer is disabled or paper tape is jammed in the printer RAM failure, unauthorized FP replacement Message every time reports are turned on!) Press RESET and run a daily Z-report by unlocking the POS printer! Replace the fiscal memory block (Only reading fiscal reports is possible!) Connect the FP, check the connections of the FP with the processor board processor Press RESET and load the paper tape into the printer Connect the printer, (repair the printer failure), correct the paper tape Carry out technological zeroing (after checking the power supply of the RAM and changing the FP) Normal message every time the POS printer is turned on Cashier! Mechanic! Mechanic! Mechanic! Cashier! Cashier! Mechanic! Cashier! PU = Write error Write-read failure Replace unit Mechanic!

16 fiscal. memory = when accessing the fiscal memory FP! Addition for K 11 - EKLZ is disconnected (disconnected) from KKM. This error is accompanied by a message printed on the printer: CONNECT ECLZ; 12 - ECLZ accident; 14 - close the archive: message about the need to close the ECLZ archive and its subsequent replacement; In the EKLZ connected to KKM, the archive is closed; 2. To re-register, replace ECLZ ECLZ is not activated. SAMSUNG4615 Samsung ER-4615RK, Sam4s ER-4615RK errors Display o1 - The sequence of actions is violated. Or discrepancy between the number of shifts in the FP and in the ECLZ The cash drawer is open. See mash. option 24. Press RESET, close DYA, continue working. o4 - Operations INCOME and EXPENDITURE have not been completed. Press CLEAR, complete the INCOME and EXPENDITURE operations, press TOTAL/CASH 05 - Attempt to complete a multi-check operation without pressing DET.CHECK. Press RESET, TOTAL/CASH Overflow in calculator mode. o7 - Error when programming mode passwords. Press RESET, repeat programming par. dir. o8 - Error while programming date/time. Press RESET, repeat programming. o9 - Failed to write-read when accessing the FP. o10 - Z-report checksum failure. o11 - It is necessary to take a Z-report. o12 - Entering the wrong password for accessing the FP.

17 o13 - Entering the date preceding the already completed Z-report. o14 - Waiting for the password to access the FP. o15 - More than 24 hours have passed since the registration of the first purchase. o16 - Attempt to reprogram option 10. (Not possible) o17 - Attempt to correct date/time with Z-report not taken. o18 - Incorrect exit from the fiscalization mode. o19 - Daily GROSS TOTAL limit exceeded. Press RESET, go to dir. Z, press 100, SUBTOTAL. o22 - RAM failure or unauthorized. FP replacement. o24 - Attempt to perform a discount when selling goods with different taxes. o99 - Entering a password, inappropriate. factory number. NB - no paper heads. RFP - The slip document needs to be fed into the printer, or the factory password has been reset. numbers during technical zeroing, or the backing document sensor is simply clogged. UBR - Remove the backing document from the printer (or garbage from the sensor) PAR - Enter the cashier's password (or press the CASSIR1 (2,3,4) key) PAR1, PAR2, PAR3, PAR4 - enter the password resp. Mode Printout on PU Error # FP is disabled. Error# Attempt to program the factory for the second time. number. Error# Attempt to perform the fifth re-registration. Error # 3650 records have already been made in the FP. Error # Write-read failure when accessing the FP. Error# Z-report checksum failure. Error# Daily GROSS TOTAL limit exceeded. Press RESET, go to dir. Z, press 100, SUBTOTAL.

18 ----- Bugs EKLZ o31 - EKLZ is disconnected from KKM. Accompanied by printing on the printer "Connect EKLZ". o32 - ECLZ accident. o33 - ECLZ is not activated. o34 - close the archive. o35 - In the EKLZ connected to KKM, the archive is closed, or for re-registration. required replace ECLZ, or zero receipt total Errors of KKM with PTS o20 - total overflow for a separate RPLU o24 - you cannot perform a cash discount on sales after registering goods with different taxes. o25 - the password for setting up the fuel dispenser has not been entered. (in mode "Reg." 3999 [CONV1]). o26 - you cannot cancel a check by pressing the FULL SIDE key if there were RPLU registrations in the check. o27 - Fuel dispenser programmed as department and PLU with the same number. o28 - errors in the department/plu/rplu oven format or errors in the department/PLU parameters for the fuel dispenser (no format for the oven, no parameters for the fuel dispenser, etc.). At the gas station, it is treated by issuing the "Stop" command to all dispensers (CONV1, FULL SIDE). o29 - exceeding the allowable amount when calculating the filling DOSE (calculated DOSE > 999 liters) the RPLU database is destroyed invalid status of the fuel dispenser invalid CCM command in the fuel dispenser error return 0 liters (dispenser) when manually returning from the dispenser the balance of the dispenser accident when paying with a magnetic card is not the dispenser amount has already been loaded or there was no sale invalid dispenser number invalid dispenser command when given state TRC.

19 227 - error when exchanging with the fuel dispenser error when paying with a plastic card error when working with scales error when sending a copy of counter. tape corrupted line RPLU timeout when receiving command RPLU length exceeded when receiving from keyboard RESET key pressed when entering from keyboard RPLU is not in database DB non-zero totals DB RPLU overflow of DB RPLU in POS printer incorrect sequence of commands unidentified POS error. KKM "Shtrikh-MINI-K" versions 01 and 02 Errors and malfunctions Error messages Error messages are accompanied by a short beep, and the POS printer displays: or ENNN where NNN is the error code, and the bottom line of the display contains short description errors. To remove the error code from the display and return to the POS printer operating mode, press the [ C ] key. Below is a list of errors that may occur when working with POS printer: Code Description 001 Incorrect format or command parameters* 002 Incorrect ECLZ state* 003 ECLZ failure* 004 Cryptographic coprocessor failure * 005 ECLZ usage time limit expired* 006 ECLZ overflow*

20 007 Date or time incorrect 008 No data requested in ECLZ 009 Receipt buffer overflow 021 Hardware error* (hardware failure of the peripheral device) 022 No installed memory* (register memory not installed, POS printer is blocked) 023 Memory not initialized* (memory not initialized registers) 024 Initialization is prohibited* (initialization is prohibited until the microbutton on the board is pressed) 025 No FP* (there is no fiscal memory block or communication with it is broken) 026 Connection error* (connection error via the communication channel with external devices PC, scanner) 027 No paper (“ROLL” message on the display) 028 Receipt not opened (this operation is not possible in the state of a closed document) 029 Incorrect value (incorrect value of the input value is greater or less than the allowed one) 030 Receipt is open (this operation is not possible in the state of an open document) 031 Invalid quantity (incorrect value of the entered quantity) 032 Incorrect price (incorrect value of the entered price) 033 The client's amount is less than the check total (the amount of money deposited by the client is incorrectly entered) 034 A discount/markup has been entered (this operation is not possible, since a discount/markup has been entered) 035 Operation prohibited in the table (the operation is prohibited in the POS programming table) hours have elapsed (24 hours have elapsed since the start of the shift, the display shows the message “24 HOURS”) 037 The reversal amount is greater than the receipt total (the entered reversal amount is greater than the receipt total) 038 Overflow of the goods balance register ( the register of the balance of the goods is full, further registration of this product is impossible) 039 ECLZ is missing * (the ECLZ block is missing or the connection with it is broken) 040 Cash control violation (cash control violation, for example, the refund amount is more than cash at the cash desk) 041 Shift is open (operation or entry not possible with an open shift) 042 EKLZ number does not match the activation record* (registration number of the connected EKLZ does not match the number of the last activated EKLZ) 043 EKLZ is not activated* (operation is not possible because EKLZ is not activated) 044 EKLZ archive is closed* (operation or entry into the mode is not possible, since the EKLZ archive is closed) 045 The operation is impossible without EKLZ* 046 Incorrect payment type 047 KKM is not fiscalized* (operation is impossible, since the KKM is not fiscalized) 048 The last entry in the FP is incorrect* (the last one is damaged writing to the fiscal memory, its content does not match the checksum) 049 Re-entry of a point is not possible (re-entry of a point when entering a quantity or amount is not possible) 050 Non-section key pressed (when entering an internal product code, pressing the section key is mandatory) 051 Overflow of 10 decimal places (an error occurs if the number is exceeded) 052 No internal product (registration by internal product codes is not possible due to their absence) 053 Wrong section number (section number is incorrect)

21 054 RAM error* (appears during the RAM test at power on, if an incorrect value is read from the RAM cell) 055 FP overflow* (there are no free fields left in the fiscal memory for recording shift totals) 056 Discrepancy between the numbers of FP and ECLZ shifts* 057 Attempt to activate already activated ECLZ with open archive 058 Attempt to activate an already activated ECLZ with closed archive 059 FP failure* 191 Invalid fuel dispenser number 192 Invalid fuel dispenser command in this fuel dispenser state 193 Wrong checksum Note 1: When error messages appear marked with an asterisk "*" , you should call a CTO specialist. Note 2: Errors 191, 192 and 193 are present only in KKM version 02. Note 3: Errors with numbers greater than 200 are returned by an external server program. See the software documentation for a description of these errors. Attention! If errors E048 and E059 occur, the KKM is blocked; after turning off / on the power, the indicator will display error E059. In this case, the KKM is blocked due to a FP failure. Troubleshooting KKM does not respond to keyboard presses: 1. KKM is off, turn on the power. 2. Some command is being processed, wait for the execution to finish current operation. 3. KKM is out of order, contact the TsTO serving this KKM. When pressing the keys, nothing is displayed on the display: 1. POS printer is off, turn on the power. 2. A command is being processed, wait for the current operation to complete. 3. KKM is waiting for confirmation of the operation (on the bottom line of the display “C-00”) confirm the operation by pressing the [ 00 ] key or refuse to perform the operation by pressing the [ C ] key. 4. KKM is waiting for the entry of the section number (on the bottom line of the KKM display in the left digit, the symbol “s”) enter the section number or refuse to perform this registration by pressing the [ С ] key. 5. KKM displayed an error code, press the [C] key. 6. KKM is out of order, contact the TsTO serving this KKM. KKM does not enter the mode: Wrong mode number or password, specify the mode and password. KKM constantly asks for a password (immediately after turning on the power): KKM is blocked because an attempt was made to enter the tax inspector mode, but an incorrect tax inspector password was entered enter the correct tax inspector password. Nothing is printed on the check, the paper is wound normally: technical parameters thermal paper Replace the paper. 2. Thermal paper is loaded incorrectly. Load the thermal paper correctly.

22 3. POS printer gives an error “Roll” (No paper), but there is paper: the paper has formed a “wave”, rewind the paper roll so that there is no “wave”; the printer is out of order, contact the TsTO serving this KKM. POS printer does not feed paper when pressing the key: 1. Paper stuck release the paper. 2. A command is being processed, wait for the current operation to complete. 3. KKM is out of order, contact the TsTO serving this KKM. EKR 2102F Possible malfunctions during operation Error messages During the operation of the machine, messages may appear informing about the cashier's errors or malfunctions of the machine. Data on errors are shown in Table 1. Table 1 Message Cause Elimination methods In 2nd position Incorrect actions of the operator Press the indicator reset key "C" Incorrect actions of the operator (an attempt to make more than 10 purchases in one check) and repeat the operation Press the reset button "C" and close the check by pressing the "IT" key. next purchase issue the next check. In the third step - Overflow of the counter Call the master of the position of the accumulated amounts of the NBU Check or Insert paper and press the "PI" key on the control tape PU Printing failure or accident Press the "PI" key. th device In case the message does not disappear, call the master REZ.P? Press "IT", continue work according to Cashier turned on for the first time p AP Battery discharged Charge battery (with built-in battery) In case of decline or dips Turn off the machine and

LEVER Turn on the thermal head not pressed Press the thermal head and press the "PI" key OVERHEATING Thermal printer overheat Turn off the cash register and let the thermal printer cool down NP NENOR Fiscal device ROM Faulty ROM Turn off the cash register and call the master When you enter the cash register mode or the report mode, a message is displayed for printing: PROGRAM THE DATE OF THE MASTER. Typical malfunctions and methods for their elimination Malfunctions that occur during the operation of the machine are shown in table 2. Table 2 at- Probable Cause Remedy Signs 1. The machine does not turn on - The battery is full Put the machine on for 8 hours of discharged charging in accordance with the OM 2. The machine has printed a line and beeps when you press any key A check has been opened Press the "C" key, and after close the receipt 3. The machine does not extinguish The register is full Call the wizard for daily information and general accumulations message GHA1 appears or hardware charging for 20 minutes and failure turn on again. If the problem persists, check the indi-

24 cations. When the machine is operated at low temperatures, image contrast may deteriorate and display response times may be slower. 6. The machine has repeatedly discharged the battery - Charge or replace the battery spontaneously or lowered. Turns off and turns on the mains voltage of the machine and call the master (restarts) or turns off during operation of the EKR 2102K Possible malfunctions during operation Error messages During operation, the machine may receive messages informing about the errors of the cashier or malfunctions of the machine . Error data is shown in Table 1.

25 Table 1 Message Cause Elimination methods In the second position of the indicator In the third position Incorrect actions of the operator Incorrect actions of the operator (attempt to enter more than 30 lines in one receipt) C" and close the check by pressing the "IT" key. Make your next purchase with the next check. Call a NBU PU REZ.P repair specialist? AP NA NENORM Printer failure or error The machine is turned on for the first time The battery is discharged (when the built-in battery) In the event of a decrease or failure of the power supply network The fiscal memory device is not connected or is faulty RAM is faulty Insert a receipt tape and press the “PI” key Press the “PI” key. If the message does not disappear, call a repair specialist Press “IT”, continue work according to Charge the battery Turn off the machine and restart the repairman RAM Faulty RAM of the repairer RAM1 Faulty RAM of the additional repairer RAM2 ROM UNCORRECT COM ECLZ INCORRECT STATUS ECLZ Faulty ROM Faulty ECLZ command Wrong time, date Faulty ECLZ of the repairer of the repairer Reissue document. In case of frequent repetition of the error, call a specialist to check the reliability of the ECLZ connection. Check that the date and time set in the machine are correct.

26 ECLZ TROUBLE ECLZ SC TROUBLE EXPLEASED ECLZ TIME ECLZ OVERFLOWED ERROR DATE AND TIME NO DATA ORDERED ECLZ faulty ECLZ use ended ECLZ overflow time Error when entering date or time ECLZ does not contain the requested data of a specialist to close the archive and replace ECLZ specialist to close the archive and replace EKLZ Call a specialist to close the archive and replace the EKLZ Call a specialist to close the archive and replace the EKLZ Enter the correct date and time Repeat the request to read information from the EKLZ indicating the correct range (value) of the sample checkout mode or reporting mode, the message is printed: PROGRAM THE DATE then turn off the machine and call a specialist to repair the machine. If the following message is printed in the cash register mode: ERROR WRITING IN THE ELECTRONIC JOURNAL, then execute the financial (daily) report with the cancellation "OSG1". If the message repeats, turn off the machine and call a specialist to repair the machine. If the following message is printed in POS or Reporting mode: TIMER FAULT! then reprogram the date. If the message repeats, turn off the machine and call a specialist to repair the machine. In the event of a failure that changed the content of the machine's cash registers, or during a general cancellation operation, the machine's cash registers are forcibly reset to zero (the indicator shows the message "RES.P?"), and then restore their values according to the information stored in the ECLZ. When the IT key is pressed, a message is printed: DATA FROM ECLZ RESTORED BY OP. X where X is the number of the operator.

27 If in the POS mode, when the connection between the machine and the ECLZ is interrupted by the command to complete the document (in the ECLZ, the document is completed), the following message is printed: ECLZ IS ABSENT OR FAILURE, you must turn off, check the connection of the machine with the ECLZ, and then turn on the machine. If, after turning on the machine, the indicator shows the message: AP, it is necessary to reset the machine, to do this: turn off the machine, remove the shunt connector XS1 according to 2.3, after 30 minutes put on the shunt connector XS1, turn on the machine. The indicator will display: RES P? After pressing the IT key, the data from the ECLZ will be restored Typical malfunctions and methods for their elimination Malfunctions that occur during the operation of the machine are shown in Table 2.

28 Table 2 Malfunction name, manifestation and additional symptoms 1 The machine does not turn on 2 The machine prints a line and beeps when any key is pressed 3 The machine does not extinguish the daytime information and the HSG1 message appears 4 The receipt does not come out of the check hole on the machine cover 5 Does not work indicator 6 The machine repeatedly turns off and on (restarts) or turns off spontaneously during operation Probable cause The battery is completely discharged The check was opened The register of general accumulations is full The receipt tape is incorrectly installed The battery is discharged or the machine is faulty The battery is discharged or the mains voltage is low 8 hours in accordance with the OM Press the "C" key and close the check Call a repair specialist Insert the check tape correctly 1 Check the operation of the machine from the mains 220V. 2 Call a repair technician. Note When the machine is used in low temperatures, the image contrast may deteriorate and the indicator response time may be slower. Charge or replace the battery. Turn off the machine and call a repair specialist Actions in case of emergency operating conditions The following should be considered emergency operating conditions of the machine: - breakage (end) of the receipt tape; - power failure (power failure). a) breakage (end) of the check tape. When the check tape is broken, the message “NBU” appears on the indicator in any mode of registration of printed documents.

29 To continue work, fill the receipt tape according to Appendix A and press the PI key. Further actions depend on the operating mode of the machine. If the check tape breaks at the time of issuing the check, close the check and repeat the check by pressing the Reply button. If the check tape breaks at the time of issuing a daily financial report, after pressing the PI key, it cannot be repeated. It is recommended to make sure that the check tape is in the car before issuing the report. Note If option 7 (option for setting linked reports) is set to "1" and the check tape break occurs between reports, then after installing the tape, press the PI key, and then the IT key. The printout of the next check will begin; b) power failure (power failure). In the event of a power failure, turn off the machine and, after the power is restored, turn it on. Upon power-up, as well as before executing a report with blanking, the machine checks the values of the money registers with the information stored in the ECLZ. If a power failure occurred while issuing a check, then after turning on the machine, the check will be canceled. If an accident occurred while printing a daily financial report, then after turning on the machine, the cash register mode is switched on. Reprint the daily financial report. If an accident occurred at the time of printing the results of the shift closing from the ECLZ when running a report with blanking, then when the power is restored, the printing of the results of the closing of the shift from the ECLZ starts again with the message: OFF. POWER SUPPLY EKR 3102K Error message During the operation of the machine, messages may appear informing about the cashier's errors or malfunctions of the machine. Error data is shown in Table 2.

30 Table 2 Message Cause Elimination Methods Overflow of the counter Overflow of the counter Call a repair specialist, reset the accumulated amounts of this counter Insert a receipt tape and NBU Receipt tape has run out press any “PI” key Press the “PI” key. If the message does not disappear, FAULT PU Failure or failure of the printer, call a specialist in the repair of the device Continue work according to paragraph 2.6. RES P The machine is turned on for the first time There is no connection with the print controller of the EG repair specialist BPU The fiscal memory device of the repair specialist is faulty or there is no markup of the repair specialist NP NENOR RAM is faulty or a chip is installed that is less than the required volume of the EG repair specialist RAM Checksum error of the specialist ROM for repair Turn off the machine and allow the hardware timer to cool down the thermal printer EG ROM Thermal printer overheating

31 EPROM ER H RAM NEUS ER NR.TIME ER NR.WR EP NENOR EPZ NO EP TRANSFER Switching between ROM banks does not work Timer failure RAM failure or RAM size is less than allowed Fiscal memory marking error Error writing to fiscal memory ECLZ does not work ECLZ number differs from the required one (ECLZ was replaced without reactivation) ECLZ overflow, when reactivated, area overflowed in the FP Typical malfunctions and methods for their elimination Malfunctions that occur during the operation of the machine are shown in table 3.

32 Table 3 Name of the malfunction, manifestation and additional symptoms 1. The machine does not turn on 2. The machine prints a line and beeps when any key is pressed 3. The machine does not extinguish the daytime information and the message OVERP.SC appears 4. The check does not come out of the check hole on the cover of the machine 5. The indicator does not work Probable cause The power supply is defective The check has been opened The register of general accumulations is full The receipt tape is incorrectly installed The power supply is defective Remedy Call a specialist to repair the machine Press the "C" key and close the check Call a specialist to repair the machine Insert the receipt correctly tape Call a specialist to repair the machine Actions in case of emergency operating conditions The following should be considered as emergency operating conditions for the machine: - breakage (end) of the receipt tape; - power failure (power failure). a) break (end) of the check tape When the check tape breaks, the indicator displays the message: NBU in any mode of registration of printed documents. To continue work, fill the check tape according to the recommendations of Appendix A and press the P key. Further actions depend on the operating mode of the machine. If the check tape breaks at the time of issuing the check, close the check and repeat the check by pressing the Reply button. If the receipt tape breaks at the time of issuing the daily financial report, after filling the receipt tape and pressing the П key, the printout will continue, but it is impossible to repeat the report. It is recommended to make sure that the check tape is in the car before issuing the report; b) power failure (power failure). In the event of a power failure, turn off the machine and turn it back on when power is restored. If a power failure occurred while issuing a check and the printed line was not completely printed, then after turning on the machine, the message “*POWER FAIL*” will be printed on the check, the operation on which the failure occurred will be repeated, after which the cashier can continue execution cash transactions.

33 If a power failure occurred while printing a daily financial report, then when the machine is turned on, the report is automatically repeated with the words "*POWER FAIL*". ELVES-MICRO-K Error messages are accompanied by a short beep and the KKM display shows: E HHH, where HHH is the error code. Press the [ C ] key to clear the error code from the display and return to the POS printer operating mode. 8 Incorrect price (amount) 10 Incorrect quantity 11 Exceeding the amount of the transaction to the section 12 Cannot reverse the last transaction 13 Cannot reverse the code (the document contains a smaller number of goods with the specified code) 14 Cannot repeat the last operation 17 Incorrect product code 60 Incorrect tax group 99 Operation canceled 102 Wrong mode 103 Out of paper 112 ECLZ document closed 113 Error reprint check amount 114 Check amount zero 115 Accumulation less than refund or cancellation amount 127 Multiplication overflow 128 Operation prohibited in the settings table 129 Check total overflow 132 Check buffer overflow 133 Cash register overflow 134 Amount deposited by the client is less than the check amount 135 Return check open operation is not possible 136 Change exceeded 24 hours 137 Sales check open operation is not possible 141 Control tape buffer is not full 150 The check amount for the section is less than the reversal amount 151 Change amount calculation is not possible 152 There is no money in the cash register for payment 153 Shift is closed (not opened), the operation is impossible 154 Check is closed operation is impossible 155 Check open operation not possible 156 Change open, operation not possible 160 FP error 161 FP data error 170 No data in FP 185 No rights u1076 to access mode (operation) 190 FP overflow 191 Software error 193 Software failure

34 195 POS memory not initialized 196 Exchange error with EPROM 197 Clock error 198 I2C bus error (bus busy) 201 No connection 205 Status recovery error after failure (power off) 210 Communication error with ECLZ or ECLZ missing 211 Incorrect format of the ECLZ command or parameters 212 The incorrect state of the ACLZ 213 ECLZ 214 accident accident ECLZ Crypto-processor ECLZ 215 is exhausted by ECLZ 216 ECLZ 217 ECLZ 217 Wrong Date or Time transferred to EKLZ 218 to EKLZ 219 Ecles Ekls 220 Unknown Error 221 Error Office 222 EKLZ is not activated 223 EKLZ is already activated 224 EKLZ archive is closed 225 Shift in EKLZ is open 226 There is no record of activation of this EKLZ in FP (EKLZ is activated as part of another POS printer) 227 This EKLZ is not the last one 228 Shift results error 255 The key is not supported in this mode of POS printer operation . «WAB 04RK» ERRORS AND MALFUNCTIONS Error messages Error messages are accompanied by a short beep, and the POS printer displays: EHHH, where HHH is the error code. Press the [CLEAR] key to clear the error code from the display and return to the POS printer operating mode. Code Description 001 incorrect format or command parameters* 002 incorrect ECLZ state* 003 ECLZ failure* 004 cryptographic coprocessor failure* 005 ECLZ usage time limit exceeded* 006 ECLZ overflow* 007 Date or time incorrect 008 No data requested in ECLZ 009 Receipt buffer overflow 021 hardware error* (peripheral hardware failure)

Table 1 Message Cause Elimination methods In the second position Incorrect actions of the operator Press the reset key "C" and the indicator indicator repeat the operation Incorrect operator actions

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KKM repair or what to do if the cash register does not work?

You can get a cash desk repair service at our ASC "Fiji-Service"

In the field of goods and services, the necessary equipment is control and cash registers. Like any technique, a cash register can become unusable or break. Since KKM is an accounting technique, even minor repairs must be carried out taking into account compliance with all requirements.

Repair of cash registers should be carried out only in authorized service centers(ASC). Other organizations that do not have a certificate, whose specialists have not undergone appropriate training, do not have the right to engage in this type of work. ASC has all the necessary base, including technical and repair documentation, spare parts, agreements with KKM suppliers (accreditation). In this case, repair is considered to be all actions related to the opening of the seal and penetration into the cash register. Repairs of any degree of complexity are carried out exclusively upon signing a maintenance contract between the ASC and the owner of the KKM.

The legislation strictly regulates the process of repairing cash registers. It takes from 36 hours (provided that the customer and the ASC are in the city) to 48 hours (in rural areas). Since the integrity of the seal on the casing is violated during the repair, before and after it, it is necessary to fill out a lot of documents that indicate not only the reason for the repair and repair actions, but also the meter readings at the beginning and end of the operation.

If the culprit of the breakdown of cash registers is not the owner of the device or maintenance personnel, a warranty repair is provided for the broken device, which is valid until the expiration of the warranty period. This type of repair is free of charge. Whether the case is guaranteed is determined by the ASC. The owner of the cash machine pays for other types of repairs on his own.

Minor repairs include only lubrication and adjustment of parts, without replacement. Upon completion of the work, an act on the performed services of the ASC and the documents necessary for the tax inspection are drawn up. Medium repair involves the replacement of all spare parts, except for blocks and assemblies. Upon completion, the ASC employee fills out an act, documents for the tax office. And also, an invoice is drawn up for the transfer of replaced elements and parts of KKM.

Replacing blocks or solid units of CCP is a major overhaul. This is the most expensive type of repair. This type of repair is also issued as a medium repair.

Cash registers, in general, stop working if they are not used properly. Each model of the cash register has its own operating conditions specified in the technical documentation.

Error at the checkout or what to do if the checkout is broken?

Checkout errors can occur for a variety of reasons. If the breakdown of the cash desk cannot be eliminated by the seller, most likely, the cash desk will have to be handed over for repair.

There may also be cases with a temporary technical problem caused by a cashier's error or a communication failure, for example. The obligation of the taxpayer to ensure the fiscalization of the payment is not fulfilled if the revenue data is reflected in the cash accounting system, but not entered into the fiscal memory.
Therefore, when the cash register gives an error, you should first of all contact the ASC, which services your cash register. Center specialists will be able to remotely determine possible cause breakdown of the cash register and instruct the cashier on the necessary actions.

The cash register will be considered broken if:

receipt not printed at checkout
company details are not registered,
cash register does not turn on
when entering data on the cash register, the information is not saved,
checkout keypad not working
receipts are not printed in full.

If the IFTS seal is damaged on the cash register, the device can also be considered invalid.
By the way, the equipment will be considered technically faulty, even if the production marking on the device is missing, or the seal of the tax service is damaged.

Causes of breakdown of the cash register:

Wear of internal parts and parts
External damage to equipment
Breakdown of fiscal memory
Cash register printer overheating
Bad battery
Wrong actions of the cashier-operator
No preventive maintenance of equipment
Software error

In the case when the cash register was broken in order to conceal and avoid tax payments (the memory was erased from the device and the data cannot be restored), the perpetrators are brought to administrative responsibility and are required to pay a fine.

On this moment almost everything is modern cash register equipment equipped with a troubleshooting system.
Having launched the system, the cashier-operator will find out:

Is the keyboard connected correctly
Good indicators
Is the block of control information valid?
Are the program data entered correctly?
Is the system correct

If the verification system is not installed on your cash register equipment, do the following:

1. When the display shows that a command is being processed, do not turn off the machine. Wait until the equipment completes the operation itself.
2. If KKM disconnected - try to connect again.
3. The rescue key "C" can cancel the action of an unnecessary operation, and also remove the error code displayed on the screen.
4. The equipment can be blocked if you tried to enter the mode intended only for the tax inspector or the mechanic of the ASC. To unlock the KKM, you must select the correct mode and password.
5. The data on the check is not printed if the thermal paper is not suitable. Paper should be selected according to technical parameters.
6. When the printer breaks, it is better to contact the repair service.
7. If the device does not turn on, also call the ASC.
8. When equipment gets dirty, you should not clean it yourself. Be sure to consult by phone with a KKM repair specialist. He will have to inspect the apparatus and decide how to clean it.
9. Check the machine's network connection.
10. If any parts of the equipment that interact with the cash register do not work (for example, a keyboard, an additional display), then check the connection connectors, adapters, wires.

What should the cashier do ifcash register not working:

1. The cashier-operator, first of all, must inform his boss that the equipment has broken down or some kind of error has appeared. If it was not possible to correct the error on your own, then you should contact the technical service center. The specialist must inspect the KKM and inform you about the cause of the breakdown and the method of elimination.
2. The following actions are appeals to the tax office in which the device was registered. Note that you should definitely apply in the event that it was not possible to repair the equipment without removing the seals. The entrepreneur must collect a package of documents. It will include:
A statement that the KKM was sent for repair. You should indicate in it the data of the registration card, the meter reading at the beginning of the day when the equipment broke down.
The conclusion of the ASC specialist. Be sure to provide it to confirm the reason for removing the tax seal, as well as to set the date from the start and end of the repair.
3. After your application and paper from the service center, the tax service must give permission or refusal to remove the seal. Of course, without the participation of the head of the trade organization, the ASC specialist can do it himself. He can write an application to the tax office and ask for the necessary permission. This must be done within 3 days of the occurrence of the fault.
4. You may have to pay for the mechanic. This is the case if the equipment broke down through your fault. If the reason is different and the repair is carried out under a warranty card (it is usually valid for no more than 18 months), then the manufacturer will pay for it. The ASC specialist himself negotiates with the equipment supplier.
5. Within 15 working days after the issuance of the permit, the cash register equipment must be returned to normal condition.

We all know that technology is not eternal. If you do not follow it, then the device will become unusable in a few years. It is worthwhile to carry out repairs to KKM carefully, taking into account all the requirements, because this is an accounting technique, without it the outlet will not stand idle for a couple of days (of course, if there is one cash desk in the store).

We will tell you what to do if the cash register is broken.

The main reasons for the breakdown of the cash register

You can determine why the cash register does not work on your own. The main thing is to carefully examine the equipment. Or a service center specialist can do it for you.

Basically, cash register equipment breaks due to the fact that:

Important: If you have accidentally damaged the IFTS seal or the production sticker-marking, contact the specialists! Such a device is considered broken and invalid.

Remember also: if the fiscal memory has been erased, then such damage can even be brought to administrative responsibility.

It is worth considering the operation of cash equipment if it:

Incorrectly prints check and receipts or does not print at all.
The equipment does not turn off or turn on.
Sales information is not saved.
Keyboard, printer stopped working properly.
Receipts are displayed, but without important information, such as bank details.

Contact the experts, they will help you set up the equipment or recommend how to properly deregister the cash register, as well as choose the latest modern equipment for you to suit your requirements for work.

All the nuances of repairing KKM in the central heating station - what to foresee and what to prepare for?

If you purchased a cash register in certain center maintenance, then you should contact the same organization for repair. If it does not work, then do not hesitate and call other specialists, for example - in.

The sooner you contact the masters, the sooner the cash register will be repaired and the outlet will begin to operate in full.

Remember important nuances:

1. Repair cannot be carried out by a private master!

All KKM's without fail serviced at centers. If you turn to a private trader, then further problems may arise with the equipment and its repair, because it is not a fact that the master will have a license to carry out repair work on KKM, and he has been trained. What should a cashier do if the cash register breaks down?

Follow these instructions:

Report the breakdown to your line manager.
Try to fix the error yourself together with him and solve the problem.
Contact the specialists of the technical service center if it was not possible to repair the KKM.
Conduct a damage assessment with the foreman. After the repair of the equipment, sign the act of performed services and other important documents. The specialist must indicate on paper the cause of the breakdown and how to eliminate it.
When removing the seal from the device, be sure to contact the tax office with the documents: an extract that the KKM was repaired, the conclusion of the master.
Get permission from the tax authorities to remove the seals. This must be done within 3 days!
Pay for the services of specialists.
After the permit is issued, you have 15 working days to bring the equipment into working condition.

Of course, it is better to put the equipment in order in a few days in order to get it working. outlet. Experts will help you solve all problems, contact us!

When making cash settlements with the population, the use of cash registers with fiscal memory in a non-fiscal mode or with a failed fiscal memory unit is equated with the non-use of cash registers. Pharmacies should check the serviceability of cash registers at technical service centers annually (in January-February). Not allowed for use in KKM pharmacies, on which the TsTO seal is missing or damaged, there is no marking of the manufacturer or one of the means visual control. The pharmacy is responsible for the use of KKM malfunctions.

The fact that the pharmacy has entered into an agreement with the TsTO and regularly pays for work under this agreement cannot serve as a basis for releasing it from liability. A KKM is considered faulty if:

a) does not print, prints illegibly or incompletely prints on the receipt all the details provided for by the Regulation on the use of cash registers;

b) does not print, prints illegibly or does not underprint the control tape or other documents specified technical requirements to cash registers and their fiscal (control) memory;

c) does not perform or performs with errors the operations provided for by the technical requirements for cash registers and their fiscal (control) memory;

d) does not allow obtaining the data contained in the fiscal (control) memory necessary for the exercise of control by the tax authority;

e) applies application programs not approved by the commission for use with a particular model.

The operating rules also provide for other malfunctions, in the presence of which these machines should not be used.

If malfunctions are found in the operation of the cash register, the cashier-operator of the pharmacy must perform the following actions:

Turn off the cash machine;

Call a representative of the administration using the alarm system installed in the cab;

Together with a representative of the administration, determine the nature of the malfunction;

In case of unclear printing of the details on the check, non-issue of the check or breakage of the control tape, together with a representative of the pharmacy administration, check the prints of the check on the control tape, sign the check (if the check did not come out, get zero instead), indicate the correct amount on the back (rubles in words ) and after checking the absence of numbering gaps, sign the places where the control tape breaks;

If further work is impossible due to a malfunction of the cash register, the cashier, together with a representative of the pharmacy administration, draws up the end of work on this cash machine in the same way as at the end of the shift. In the Journal of the cashier-operator, a note is made on this cash machine about the time and reasons for the end of work.

The director of the pharmacy, if it is impossible to eliminate the malfunction by the cashier, calls a technical specialist ͵ by making an appropriate entry in the log of the call and registration of work performed (form No. 30)

Upon completion of the repair, the readings of cash and control counters are checked, and the casing of the cash register is sealed. On the results of checking and sealing the casing of the cash register, an act is drawn up in the form No. 27 with the participation of the director, the cashier-operator, a specialist in the central service center and a representative of the tax inspectorate.

Documents on the malfunctioning of cash or control counters and a conclusion on the suitability of the electronic cash register for further work or on sending it to the central heating center for repair are prepared by the programmer, while he fills out the passport on the cash register and makes appropriate entries in the log of calling technical specialists and registration of work performed.

Repair of KKM in accordance with the Regulations on the use of KKM should be carried out by organizations registered as a technical service center. Wherein Maintenance and repair of KKM outside the central heating center, in which KKM is registered, are prohibited.

The procedure for repair and maintenance of cash registers is determined by the Regulations on the procedure for the sale, maintenance and repair of cash registers in the Russian Federation, approved. decision of the GMEC dated 03/06/95, protocol No. 2/18-95 (as amended and supplemented on 03/25/97, protocol No. 2/34-97).

All cash registers are registered at the technical service center for maintenance and repair. The specialists of the center prepare the cash register for registration with the tax office, fill out the technical passport, check its serviceability, program the operation of printing the name of the enterprise - the owner of the cash register and its TIN on the check, place visual control tools on the cash register.

The Technical Service Center carries out the commissioning of CMC, including their pre-sale preparation, re-preservation, adjustment, adjustment and incoming control of functional characteristics; elimination of detected malfunctions, installation of means of visual control of the central heating service, which certifies the serviceability of a particular device, and also seals the device, draws up a technical report and enters data into the KKM passport.

TsTO has the right to put for maintenance only those CFCs, the models of which are approved for the use of GCEM, are equipped with visual control means of the general supplier, certifying their compliance with the models included in the State Register, purchased by the consumer at the TsTO or from other sellers who have an agreement with the TsTO for maintenance KKM.

TsTO has the right to lease cash registers to enterprises and organizations that use them, with subsequent registration of cash registers with the tax authorities by these enterprises and organizations.

Our customers are often interested in the question: in what cases will they have to pay for the repair of the KCM, and in what cases will the CTO cover the costs. And in general, is the repair of the KKM subdivided according to some criteria?

Depending on the malfunction, the repair of KKM can be carried out directly at the facility where the cash register is operated, or at the central heating station. KKM repair can be warranty, small, medium and capital. Not only the repair period, but also the documentation to be drawn up depends on how significant the malfunction is.

Warranty repair of KKM.

The new cash register has a warranty period of 12 months. During this period, a warranty repair of the cash register is carried out, provided that the identified malfunction that caused the failure of the cash register occurred through the fault of the manufacturing plant. In this case, the CTO carries out the repair of the KKM at its own expense, and subsequently settles with the supplier. The TsTO independently determines the reason for the failure of the KKM, and, accordingly, establishes whose fault the breakdown occurred.

If the cause of the malfunction is not related to factory defects, then the repair of the KKM is considered out of warranty, and the owner pays for it in full.

Please note that the sale and purchase of cash registers is not regulated by consumer protection law, since cash registers are not an item to meet the household or personal needs of a person who bought a cash register, but are aimed at commercial activity and making a profit. Therefore, the warranty repair of the kkm is carried out only in the manner described above.

Repair of KKM is also made for a fee if:

No current contract for maintenance;

The breakdown of the cash register was due to the fault of its owner.

Minor (current) repair of KKM.

Cash registers are among the devices for which preventive maintenance and systematic evaluation are mandatory. technical condition. Exactly Maintenance kkm, in many ways, ensures its smooth functioning. Minor repairs of KKM, as a rule, are carried out by a CTO mechanic at the place of its operation and consist in adjustment, tuning and testing. Although no functional parts and parts of the KKM are replaced, the seal mark is opened.

Average repair of KKM.

In the course of a medium repair, individual elements and parts of the KKM can be replaced, but entire blocks and assemblies are not replaced. Almost always, the average repair of KKM is accompanied by a small one. This combination, according to statistics, is the most common type of repair of cash registers.

Overhaul KKM.

The most long-term repair, during which the functional blocks and components of the cash register are replaced. If there is a need to replace the fiscal memory unit or ECLZ, then these actions are performed only after obtaining permission from the tax office where the KKM is registered. Overhaul of KKM always includes small and medium.

Any repair of cash registers is accompanied by the preparation of relevant acts, invoices and entries in the Journals KM-8 and KM-2.