To track your package, you need to follow a few simple steps.
1. Go to home page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movement between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If there are any difficulties with the statuses on English language, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package " the item pre-advised" / "E-mail notification received" does not change for several days, this is normal, you can read more by clicking on the link: .

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and new package rides for more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, waypoint and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

IN this moment in China and around the world, the coronavirus is actively spreading, for this reason, air exchange is very limited and the delivery of parcels is slower than usual, but as of March 1, 2020, postal exchange with any of the countries has not been (completely) suspended.

Do not worry if the status of the mailing / order does not change for 1-2 weeks and is in the state:

• Treatment
• Awaiting shipment
• Sent to destination country
• Export / Export international mail
• Import / Import international mail

If the package has already been shipped and is on its way, it will most likely be delivered.
While the protection is in effect, wait and don't worry, if the order is not in a hurry, you can even extend the protection period.
Keep track of the order protection counter, and if the package has not arrived within the time specified in the order details, extend the protection period or open a dispute.

P.S. Do you have anything to add to this section? Write to support@site

You are on the site tracking mail "site" and are required to comply with the rules established by its Administration.

General rules of communication:

All participants of this resource are prohibited from:

Moderators and Administration

1. Moderators enforce the rules.
2. The moderator may edit or delete any user's post as he sees fit, without giving any reason.
3. The moderator may block or delete the Profile of a user who has violated these Rules without giving reasons.
4. The moderator can block the User Profile for trolling visitors, Moderators, Administrator.
5. These actions can be carried out by the Administration.
6. The Administrator and Moderators have the right to solve a certain problem at their own discretion, if it is not reflected in these rules.

The national postal operator of the Russian Federation "Post of Russia" receives, sends and delivers mail in the territory Russian Federation and other states. In the branches of this national postal operator, the dispatch and receipt of both internal and international parcels.

If parcels and postal items are sent within Russia, then the parcel is assigned a unique 14-digit identification number consisting of numbers, and for international shipments, an identification number of 13 characters (numbers and letters of the Latin alphabet) is assigned, similar to RA123456789RU.

Both numbers comply with the S10 standard of the Universal Postal Union and both the sender and the recipient of the postal item can track the parcel on them.

Russian Post tracking mail

Russian Post tracking works for both domestic and international shipments, including EMS express shipments. Shipments across Russia have a tracking number consisting of 14 digits, the first 6 of which are the sender's postal code. Outgoing international shipments have a track number similar to AA123456789RU, where the first 2 letters indicate the type of shipment.

How to track a parcel in Russia?

In Russia, the parcel is easy to track. To do this, you need to know the track number of the parcel. Only 14 digit numbers of domestic parcels and 13 digit numbers of international shipments can be tracked at the Russian Post.

Enter your departure number in and our service will track your parcel at the Russian Post through the official website, and also check all the necessary foreign delivery service websites.

Russian Post tracking parcels by postal ID number

Postal identifiers are a special combination of letters and numbers that allow the postal service to uniquely identify a shipment. There are countless postal identifiers, however, Russian Post only supports tracking for two types, these are international shipments of the International Postal Union, and tracking shipments within the country.

The parcel identifiers of the International Postal Union consist of 2 letters of the Latin alphabet, in which the type of shipment is most often encoded, followed by 8 digits and the last 9 digit is the checksum, at the end there are 2 more letters, and this is always the code of the country of departure.

Shipments within Russia are assigned a 14-digit numeric code, and the first 6 letters are the index of the post office from which the parcel or letter was sent.

How to find a parcel by Russian Post tracking number

The parcel is easy to find by postal ID or tracking number. Domestic parcels consist of 14 digits and begin with the index of the department from which the parcel was sent and looks like 39401900000000.

International incoming and outgoing parcels can be tracked by a special number accepted by the International Postal Union, it looks like Rx000000000CN. The first 2 letters indicate the type of shipment - registered or not, small package, parcel, letter, followed by 9 digits and the last 2 letters indicate the country code of departure.

ZA..LV, ZA..HK, ZJ..HK parcel tracking

Shipments with tracking numbers of the form ZA000000000LV, ZA000000000HK - Simplified Registered Mail (Simplified Registered Mail) a type of postal item created by Aliexpress together with the Russian Post to reduce the cost of delivering low-cost goods from Aliexpress.

Shipments with type tracking numbers ZJ 000000000 HK- a type of postal item, created by Joom Logistics in conjunction with the Russian Post, to reduce the cost of delivering low-cost goods from Joom.

Such parcels have only 3 statuses:

• Accepted at the post office
• Came to the place of delivery
• Received by recipient

Parcels are not tracked at all stages of the journey, but all important information is present. It is important for the buyer to know that the goods were physically sent and arrived at the post office, and by the number ZA..LV, ZA..HK the parcel will be found and issued at the post office.

Parcels are delivered to Russia by Latvian Post (ZA..LV) and Hong Kong Post (ZA..HK), but the goods themselves are in China, so it takes some time until the order is transported from the seller's warehouse to the Latvian or Hong Kong post office.

The service site collects information on the delivery time of 1.5 million shipments on a weekly basis and uses this statistics to predict the delivery time of a parcel in Russian cities with an accuracy of +/- 2-4 days.

How long is a parcel or letter stored in the Russian Post office or storage periods?

The shelf life of postal orders and written correspondence, which also includes international small packages, is 30 days. Other postal items - 15 days, unless a longer storage period is provided for by the contract for the provision of postal services. Items marked "Judicial" are stored for 7 days.

The start of the storage period begins on the next business day of the post office following the day the item or postal order arrives at the place of delivery.

After the expiration of the storage period, registered items (parcels, registered and valuable letters, registered and valuable parcels, registered postcards, EMS express mail) are sent to the return address at the expense of the sender. If the sender does not pick up the returned item within the storage period, the item is considered "unclaimed" and is stored for 6 months, after which it is destroyed

Receiving shipments by SMS code at the Russian Post without a passport

It is very convenient to receive shipments without a passport and filling out a postal notice, by SMS code. To do this, you just need to issue a simple electronic signature, at any branch of the Russian Post or through the State Services.

Thanks to this service, you no longer have to fill out paper notices and show your passport. Upon receipt of a registered letter or parcel at the office, it is enough to give your last name or the number of the departure, as well as the telephone number specified during registration. An SMS will be sent to this number with a code that must be called to the operator in order to receive the shipment.

Receiving shipments at the Russian Post

Simple letters, postcards and small parcels are delivered to the recipient's mailbox.

The postman brings registered letters to the house and hands them to the addressee against signature upon presentation of an identity card. If the addressee is not in place, the postman leaves a notice in the mailbox and returns the letter to the office.

Parcels and other registered items can be collected at the branch or ordered for home delivery.

To receive the shipment at the branch, you need to present a notice (it can be filled out on the website) or a track number, as well as an identity card. Or connect a simplified receipt and confirm your identity with an SMS code.

If you do not have a notice or a track number, upon presentation of an identity card, you can ask a Postal employee to find the shipment by the name and address to which it was sent.

Russian Post search for missing parcels

Check the status of your letter or parcel by tracking number. If there is no information on the status of the shipment, or the status has not been updated for a long time, your letter or parcel has not been delivered, and the forwarding time has expired, you can initiate a search for the shipment.

To start the search, you need to submit an application on the pochta.ru/claim page or submit it at any branch of the Russian Post:

• an application for the search for a shipment in Russia or an international shipment;
• a check issued along with the shipment, or a copy of it (the check is issued at the time of sending);
• identification.

Applications for the search for domestic and international mail are accepted within 6 months from the date of dispatch. Wanted applications international EMS shipments accepted within 4 months from the date of shipment.

The application may be submitted by both the recipient and the sender, or confidant one of them (upon presentation of a power of attorney).

Russian Post reports search results by registered mail to the postal address, or by letter to the email address indicated in the application.

The term for considering a complaint or claim and providing a written response is:

• 5 days for claims regarding postal items and postal orders sent (transferred) within the same locality;
• 30 days for all other domestic mail and money orders;
• The term for consideration of claims for international mail can be from 30 to 90 days

In the event that the shipment could not be found, compensation is paid. The sender has the primary right to receive compensation, and he also has the right to refuse compensation in favor of the recipient or other authorized person.

Simple small package tracking

Small package - a small parcel abroad with unbreakable items. A custom small package, unlike a simple small package, has a tracking number. The track number of international shipments consists of 13 characters, it uses Latin capital letters and numbers.

Simple small packages are those that are accepted from the sender without a receipt and handed over to the addressee without a receipt. Simple shipments can be letters, postcards, parcels and "small packages" (parcels less than 2 kg abroad). Regular shipments cannot be tracked. Simple letters in stamped envelopes and postcards with stamps can be self-delivered via the mailbox.

Duty free import

Records mention a messenger system in the 10th century CE. Early letters were sent on a roll with a wax or lead seal; the earliest of these seals dates from 1079 and mentions the governor Ratibor Tmutarakan. The earliest surviving letter was sent in 1391 from La Tana (now Azov) to Venice

By the 16th century postal system included 1,600 branches, and mail reached Novgorod from Moscow in three days. In 1634, a peace treaty between Russia and Poland established a route to Warsaw, which became the first regular international postal route in Russia.

With the Parcels application, you can find out the exact location of your parcel or postal item delivered by Russian Post in a few seconds.

To track your package, you need to follow a few simple steps.
1. Go to the main page
2. Enter the track code in the field with the heading "Track the postal item"
3. Click on the "Track package" button located to the right of the field.
4. After a few seconds, the tracking result will be displayed.
5. Study the result, and especially carefully the last status.
6. Estimated delivery period, displayed in the track code information.

Try it, it's not hard ;)

If you do not understand the movements between postal companies, click on the link with the text "Group by companies", which is located under the tracking statuses.

If you have any difficulties with the statuses in English, click on the link with the text "Translate to Russian", which is located under the tracking statuses.

Carefully read the "Track code information" block, where you will find estimated delivery times and other useful information.

If, when tracking, a block is displayed in a red frame, with the heading "Pay Attention!", Carefully read everything that is written in it.

In these information blocks, you will find 90% of the answers to all your questions.

If in the block "Pay Attention!" it is written that the track code is not tracked in the country of destination, in this case, tracking the parcel becomes impossible after the parcel is sent to the country of destination / after arriving at Moscow Distribution Center / Item Arrived at Pulkovo / Arrived at Pulkovo / Left Luxembourg / Left Helsinki / Sending to the Russian Federation or after a long pause of 1 - 2 weeks, it is impossible to track the location of the parcel. No, and nowhere. Not at all =)
In this case, you need to wait for a notification from your post office.

To calculate delivery times in Russia (for example, after export, from Moscow to your city), use the "Delivery deadlines calculator"

If the seller promised that the parcel would arrive in two weeks, and the parcel travels for more than two weeks, this is normal, the sellers are interested in sales, and therefore they are misleading.

If less than 7 - 14 days have passed since the receipt of the track code, and the package is not tracked, or the seller claims that he sent the package, and the status of the package "the item pre-advised" / "Email notification received" does not change for several days, this is normal, you can read more by clicking on the link:.

If the status of the mail item does not change for 7 - 20 days, do not worry, this is normal for international mail.

If your previous orders arrived in 2-3 weeks, and the new package takes more than a month, this is normal, because. parcels go by different routes, in different ways, they can wait for dispatch by plane for 1 day, or maybe a week.

If the parcel left the sorting center, customs, intermediate point and there are no new statuses within 7 - 20 days, do not worry, the parcel is not a courier who carries a parcel from one city to your home. In order for a new status to appear, the parcel must arrive, unload, be scanned, etc. at the next sorting point or post office, and this takes much more time than just getting from one city to another.

If you do not understand the meaning of such statuses as Acceptance / Export / Import / Arrived at the place of delivery, etc., you can see the transcript of the main statuses of international mail:

If the parcel is not delivered to your post office 5 days before the end of the protection period, you have the right to open a dispute.

If, based on the above, you did not understand anything, read this instruction again, and again, until complete enlightenment;)

At the moment, in China and around the world, the coronavirus is actively spreading, for this reason, air exchange is very limited and the delivery of parcels is slower than usual, but as of March 1, 2020, mail exchange has not been (completely) suspended with any of the countries.

Do not worry if the status of the mailing / order does not change for 1-2 weeks and is in the state:

• Treatment
• Awaiting shipment
• Sent to destination country
• Export / Export international mail
• Import / Import international mail

If the package has already been shipped and is on its way, it will most likely be delivered.
While the protection is in effect, wait and don't worry, if the order is not in a hurry, you can even extend the protection period.
Keep track of the order protection counter, and if the package has not arrived within the time specified in the order details, extend the protection period or open a dispute.

P.S. Do you have anything to add to this section? Write to support@site

You are on the site tracking mail "site" and are required to comply with the rules established by its Administration.

General rules of communication:

All participants of this resource are prohibited from:

Moderators and Administration

1. Moderators enforce the rules.
2. The moderator may edit or delete any user's post as he sees fit, without giving any reason.
3. The moderator may block or delete the Profile of a user who has violated these Rules without giving reasons.
4. The moderator can block the User Profile for trolling visitors, Moderators, Administrator.
5. These actions can be carried out by the Administration.
6. The Administrator and Moderators have the right to solve a certain problem at their own discretion, if it is not reflected in these rules.

After the seller sends the goods, you will receive a notification in the mail that the package has been sent.

In the order itself, the status changes to “Order sent” and the track number of the parcel appears in the order details. In some cases, the seller additionally indicates a site for tracking this track. Many track numbers are well tracked on the Aliexpress website itself. Tracking statuses can be viewed in the order details or through the "Check Tracking" button in the "My Orders" list. Some track numbers are not tracked on the Aliexpress site itself. It is better to track them on the one to which the order was sent or on the websites of courier companies. Or on sites that provide . These services are more understandable for Russian-speaking buyers, as they are easy to use, convenient, and tracking information has already been translated into Russian.

When does the track number begin to be tracked?

Inexperienced buyers of Aliexpress try to track their track number in the very first days. And they are faced with the fact that it is not tracked. Which worries them a lot. But in fact, there is no need to worry here, since the standard track numbers begin to be read no earlier than 10-14 days after the parcel is sent. Therefore, experienced buyers, having received a notification that the parcel has been sent, count 10 days from that date and wait until that moment and do not worry.

10-14 days have passed, and the track is not tracked.

If more than 10 days have passed since the parcel was sent, but the track number has not yet begun to be read, then it is better to write to the seller and ask him to check the track. You can write like this:

Hello! The track number __________________ is not tracked. Check, please, where is my parcel.

The seller can:

1. See the error in the track number and send you the correct track.
2. Give another readable track. Since he did not have time to send the goods on time, he first gave a fake track, sent the package later, but forgot to give a new track.
3. He will write a letter stating that your product is very cheap and he sent the order without a track. But in order to issue a shipment on the site, he was forced to give you a false track. And he will ask you to wait for the package, as it is already on its way to you.

If the seller did not answer you within 5 days, or did not help in any way, did not explain the situation, or wrote some kind of unintelligible excuse, then you need to open a dispute.

How to open a dispute if the track number is not tracked?

In order to open a dispute, you need to go to this order and click the "Open a dispute" link.

In the comments to the dispute, write something like this:

The track number is not tracked. The parsel was sent 15 days ago, but it is no tracking information.

Some buyers, for reliability, upload a screen from the tracking service as evidence, where it is clearly seen that the track number is not readable. After clicking the "Submit" button, your dispute will be opened.

• 1. If the seller does not respond to the dispute within 5 days, the dispute will be resolved in your favor and the full amount will be automatically returned to you.
• 2. The seller may reject your offer and ask you to wait for the package for some more time. Or issue a new track number and say that it will be read in 10 days. And even can provide shipping documents. Basically, experienced buyers do not cancel the dispute until the track starts to be read. They edit the dispute and put forward again a demand for a full refund. Or, they go to aggravate the dispute, having previously edited the amount of the refund.
• 3. If the track has started to be read, then the dispute can be canceled through the "Cancel dispute" button. If something goes wrong with the package, then the dispute can be opened again.

The parcel goes without a track. What to do?

In the case when the goods are more expensive than $ 10, then the sellers do not risk sending the parcel without a track. And we have considered this case above. But if the product is cheap, then there is a good chance that your the package is coming no track number. So if you ordered cheap thing and the seller told you that he sent the goods without a track, or issued a false track and a false tracking service, then it is highly likely that the package will reach you. You need to wait for a notification from the mail and remember about the buyer protection timer. And open a dispute if the protection time is running out, but the package is still on the way. Detailed information about what to do if the parcel is coming to you

After sending the goods to Aliexpress, the seller gives the buyer a track number by which the parcel can be tracked. And from that moment on, inexperienced buyers begin the most nervous period of waiting for their purchase. During which many regularly panic. One of the most common reasons for concern is the situation when the tracking status of a package is not updated for a long time. And with any minor delays in updating the tracking status of the package, many people panic. They are afraid of losing money, they are worried that the package will not arrive, and that they may need to do something urgently.

Let's take a closer look at what causes delays in updating tracking statuses, what delay periods are considered normal. And what to do if the status of the parcel is not updated for a long time.

Why is the parcel tracking status not updated for a long time?

1. Information about the parcel has not yet entered the database postal services and track number tracking systems.

If you received a track number, this does not mean that your parcel has already arrived at the post office. On average, it is considered that before it starts to be read. Because first the seller will book the track number, then the courier picks up the parcel, and it goes courier service to mail. Next, it takes time until the parcel data is entered into the tracking system. In this case, you do not need to do anything, just wait two weeks until the information about the package starts to be read.

2. The parcel began to be tracked, but not sent.

It happens that the first tracking status appears in the tracking systems and on the Aliexpress website, indicating that the mail has received information about the package. This means that the seller booked a track number, but did not physically send the parcel. It even happens that at this stage everything stops.

3. Your track number is only trackable within China.

When ordering cheap goods, parcels can go to you courier companies or Track numbers of which, in fact, are internal invoice numbers. And they are tracked only in China. After passing the border, your parcel will be assigned a new track number, with which it will go further. You, like tracking systems, will not be able to recognize it. And the last tracking status will show that the parcel has been sent to the destination country. There will be no further updates to the tracking system. Therefore, it remains only to patiently wait for a notification that the parcel has arrived at your post office.

4. The package is under import.

Basically, the process of importing a package is the longest stage. On average, it can take two weeks. But there are especially slow sorting points with old equipment or high load, in which parcels hang for a month or even more.

You can not influence the speed of crossing the border in any way. Since it is not known in which country it may be located. It may be marked as "Shipped", but in fact it was placed in a container that is waiting to be sent, and then it can lie in a temporary storage warehouse, waiting for its turn for further processing. Therefore, you need to be patient and monitor the terms of buyer protection.

5. Parcel stuck at customs.

There are situations when the last status in tracking a parcel means that it has entered customs. And there is no further movement. There may be several reasons for this. Firstly, there may be a large load at customs and employees physically do not have time to process incoming parcels quickly. Secondly, the package may get lost at customs. If more than 2-3 weeks have passed since the day the parcel arrived at customs, then you can call the right department yourself and ask the employees to find out what happened to it.

It should be noted that the speed of parcel delivery is a seasonal phenomenon. If you placed an order during the holidays (especially during ), during or after the sale, then due to the load or the large number of holidays, the parcels will be slow. Not only can the mail not work physically for some time, but also huge congestion is formed.

We cannot influence this fact in any way. You just need to take this into account and calmly wait for the parcel to wait for its turn and budge.

7. Delays in tracking database updates for some email services.

Some mails are notorious for the fact that the information in the databases is updated with huge delays. And the package can go far ahead, and the data about it has not yet appeared in the database. Or the buyer has already received the package, and in tracking it has not even reached the moment of export. For example, this is very typical for Estonian post. And a standard problem with China Post is that their server can be down for a long period of time. Accordingly, status updates will not occur because of this.

8. Physical movement of the parcel.

At the very beginning of a package's journey, tracking statuses may be updated frequently. And it seems that your product is moving from city to city, going through various stages quickly. And then, at the next stage, it freezes for a week. And all due to the fact that she is now physically sailing on a ship. And, sometimes, she needs to overcome long distances by navigation. Naturally, this stage takes time and the next status will appear when it arrives at the next waypoint.

9. The parcel was lost.

And the last, rather rare case, when your parcel was lost on the way or it was stolen. Many buyers are afraid of this very reason, because they believe that the loss of the package means the loss of their money. And that they need somehow. Actually it is not.

What should I do if the status of the parcel is not tracked for a long time?

H but in fact, everything is simple! There are two options.

First- if there is no information about the track number, then in the first 10 days you just need to wait. And only then or .

Second - if information appeared in the tracking statuses, then it is considered that the package was sent to you. And no matter what happens to her in the future, you will not be able to open a dispute until the delivery guarantee period (blue alarm clock) has passed. Therefore, seeing that your track is being read, just make sure that your package does not go to another recipient and patiently wait for it. Experienced buyers on Aliexpress advise 5 days before the expiration of the buyer's protection period to extend the timer if the parcel was delayed somewhere in your country. Or, a couple of days before the end of the protection period, open a dispute that a lot of time has passed, and the package is still on the way. This will allow you to return the money for the unreceived goods. And it doesn’t matter where and for what reason the package got stuck.

Have a question? Write it in the comments or contact the chat