The stage while the parcel from Aliexpress goes to the buyer is one of the most exciting. Since it can get stuck, lost, damaged or stolen along the way. As a result of this, buyers have questions about when to start worrying if the track number is not updated for a long time? When to sound the alarm so as not to miss the time?

1. There is no information on the track at all.

If the track does not have a single tracking status, then you can write to the seller 10 days after the day the parcel was sent. If it does not help and nothing changes, then we start to worry on the 15-20th day from the moment of sending and open

2. The status "Electronic notification of dispatch" does not change

This status may sound like "Received electronic information". If this status hangs for more than 4 days, then we write to the seller so that he still sends the package. If the seller refuses or does not respond, then 14 days after the day of dispatch, we open a dispute. For November, 2017 mediators approve disputes with the given status as lack of tracking. Only in the dispute we write that the seller booked the track, but there is no information about the receipt of the parcel by mail. The phrase might sound something like this:

This tracking information means that the seller has booked the track number but the parcel has not actually sent

3. The package is stuck in China.

If the last status of the parcel says that it is somewhere in China, then you can start worrying in 10 days. Write to the seller, ask him to find out what happened to the shipment. But at this stage, only the seller can help. Therefore, if he is silent or asks to wait, then all that remains is to patiently wait until the delivery deadline and open a dispute if the package does not move.

4. The export status does not change.

If your parcel is frozen at the export stage, then you can write to the seller for prevention. But in fact, this is the stage when it is difficult to somehow influence. But you can start worrying after 2-4 weeks of tracking status freezing, during sales or holidays 4-6 weeks.

5. The import status does not change.

This stage is also very slippery. The parcel has arrived in the country of destination, but has not yet entered customs. This stage usually takes up to 4-5 days. But, since it is difficult to look for leverage, we also write to the seller for prevention. And open a dispute 2-3 days before the delivery deadline if the parcel does not arrive.

6. The status of customs clearance does not change.

Usually, parcels can spend up to 4-5 days at customs. Therefore, you can start to worry if the status does not change for more than 5 days. Call customs or send them email to find out why the package is stuck.

7. Parcel stuck in sorting.

This is a very common situation. Especially for parcels sent by Singapore Post (maybe parcels with the SG track are often manually sorted). Usually this stage takes a couple of days. But it can last 2-3 weeks, during a period of high load. We start to worry if the parcel does not move for 14 days. You can either call the sorting center. Or write .

8. The parcel is stuck at an intermediate point in the country of the recipient.

If the track is no longer tracked in the country of the recipient, then the first thing to do is to call hotline toy postal company who delivers the package. If they don’t help, then 14 days after the last status, we write an application to search for the parcel.

Have a question? Write it in the comments or contact the chat

sends an order to the customer, he provides a special tracking number. And here the period begins for new buyers when they are waiting for their package. During this time, they may panic several times. Very often, people start to panic if the package does not change status for a long time. And with any, every slight delay, many are worried. Customers are afraid for their money that the goods will not come, and that now they have to do something.

Let's find out why there are delays in updating statuses, as well as what terms are considered to be the norm. In addition, we will tell you what to do if the status of the parcel does not change for a long time.

Why does the status of the package with Aliexpress not update for a long time?

Let's look at the most common reasons why parcels stay in the same status for a long time.

Data on the parcel from Aliexpress was not entered into the postal service system

If you were given a track number, this does not mean that the package is in the mail. Before the track code starts, it takes about 10-15 days to track. This situation occurs because the seller first books a room, then the package is transferred to the career and he is already taking the package to the post office. After that, it takes some time until the data is entered into the tracking system. You don’t have to do anything here, you just have to wait until the information is read.

The parcel is tracked with Aliexpress, but has not been sent yet

Sometimes an initial status appears in the site's tracking system, which indicates that information about the package has been received by mail. So the seller ordered a track number, but the goods themselves are still with him. Sometimes this is where it all ends.

In such a situation, wait a while. Do you have in personal account the timer will count down, after which the order will be closed if the seller does not send the parcel.

The parcel number from Aliexpress is tracked only in China

When you order cheap goods, the parcels can be sent by courier or the cheapest services. Their tracking numbers only work within the country. Therefore, they are tracked only in China. After the parcel crosses the border, it will be assigned new number with which she will move on. Of course, you won't recognize him. Therefore, further statuses will not be tracked. Therefore, your task is to wait for the parcel notification.

Parcel from Aliexpress stuck at the import stage

As a rule, this stage is the longest. It lasts up to two weeks. Although there are such points where such a status can hang for a month or more.

You will not affect the speed of the parcel. Just as you won’t understand right away whether she left the country or not. It may be marked as sent, although it will be placed in a container with those parcels that are just waiting to be sent. After that, it will go to temporary storage and wait in line to be sent. Therefore, please be patient and keep track of the terms of buyer protection.

Parcel parcel with Aliexpress stuck at customs

Sometimes the parcel, judging by the status, gets to customs and stays there. This is due to several factors:

• Customs is very busy and employees do not have the opportunity to process parcels on time
• The message has been lost. If the package has been in the box for 3 days customs control, then you can independently contact the relevant branch and find out what is happening with your shipment

Mail busy due to holidays

Please note that delivery times vary by season. If the order was made, for example, during the Chinese New Year, then due to the large influx of parcels after the weekend, they will be processed longer than usual. You just have to wait a little.

Delay in updating mail databases, delivery services

Some services update their statuses with a huge delay. The parcel may already reach you, and judging by the status, it will only go for export.

Physical movement of a parcel with Aliexpress

At the beginning of the journey, the parcel changes statuses often. The goods move quickly through the cities, but then suddenly stop for a week. And that's because she's probably on a ship. Sometimes she has to overcome, thus, long distances. Undoubtedly, at this stage it takes time for the goods to arrive at the next sorting.

Your parcel from Aliexpress is lost

The most recent case when the status is not updated for a long time is the loss of the parcel in the mail. This happens extremely rarely. Many buyers think that in such a situation they will not return the money, but this is not so. Feel free to open a dispute. Although it is better to first talk with the seller so that he finds out the situation. It is he who must do this, since he is the sender.

What should I do if the status of the parcel from Aliexpress has not been updated for a long time?

Everything is very simple here. You have two ways:

• If there is no data in the first 10 days, then just wait. Then write to the seller or open a dispute.
• In the second case, if at least some information has appeared, then the package has definitely been sent to you. In such a situation, until the delivery guarantee expires ( blue watch), the dispute should not be opened. If your track is being read, then just watch.

Experienced buyers recommend extending the timer 5 days before the end of the transaction protection if the package is stuck inside the country. Or open a dispute a couple of days before the end of the protection, with the reason that enough time has passed and the package has not arrived.

One of the most pressing questions for buyers is what they need to do if the package is stuck at some stage of tracking (that is, tracking statuses do not change for a long time). In this note, we will talk about the reasons why parcels can get stuck. And we will give advice on what actions can be taken if the parcel does not move anywhere.

Why does the tracking status take a long time to change?

First of all, I would like to reassure everyone and say that in a situation where the tracking status does not change, this does not mean at all that the package is not going to you.

1. The track number of the parcel is tracked only until the border is passed.
The most common reason for a package to hang up is that it was sent in a budget way. And will only be tracked to the country of the recipient. After passing the border, the track number will not be read. These tracks are not up to standard. postal services(for example, track numbers consisting of numbers). Many buyers do not know about this and when tracking they see that the parcel has reached the border and the information is not updated further. As a result, it seems to them that their order is not moving any further, but in fact it has been going through the territory of the recipient's country for a long time.

It's also worth noting that some low cost shipping methods only have a couple of tracking statuses. In which it is said that the parcel was accepted by mail and sent further. This completes the tracking of this track.

2. The package goes through the import process.
It is believed that the export-import process is one of the longest stages in the movement of a parcel. In some seasons, parcels may hang for 1-2 months at the sorting center before the shipment is registered with your country's post office and a new tracking status appears. This may be related to the fact that the package is coming through sorting centers with a large load and outdated equipment, as well as with seasonal congestion (during sales). And also with banal bad luck, when your parcel gets into the far corner of the temporary storage warehouse and waits for its turn to be registered.

3. Delays in updating package tracking databases.

Another reason why parcel statuses are not updated is delays in updating the tracking database. Sometimes a customer can receive their order before they show up. new information about the movement of the parcel. It is especially famous for this

4. Loss and theft of the parcel.

This option is quite rare. There are practically no situations when a parcel disappears without a trace. Often the buyer gets at least an empty box.

What should I do if the package freezes?

If your parcel has started to be tracked, then for any reason it hangs, you will have to wait. At least until it expires. But in reality, it’s better to open a dispute for the reason “Order protection is expiring, but the package is still on the way” a few days before the buyer protection timer ends. Since if you open a dispute quite early and aggravate it, then the Aliexpress mediators, first of all, seeing that the track number was tracked, will be asked to wait for the parcel. Since they are interested in the fact that the deal still took place. And you still have to wait for the goods, only with an open dispute.

It should be noted that mediators are more willing to accept disputes if the protection timer is almost over, but rather it was previously extended and the period expires again. It makes no sense to open a dispute ahead of schedule if the goods were actually sent by the seller and the track number was tracked.

In any case, wherever your package hangs, patiently wait for it, periodically looking at the buyer protection timer and tracking the track number. To exclude the option of moving and receiving a parcel sent to the wrong address.

If the track number has stopped updating on the territory of your country, and you are interested in receiving the parcel, and not just in returning the money, then you can apply

Have a question? Write it in the comments or contact the chat

16

I don't see much point in knowing detailed description one or another postal status. The meaning of most of them is clear from the name, the meaning of others is not so important (again, for me).

However, many users want to figure out what the package statuses they see when tracking mean. So I will give a description of the most frequent and popular statuses that you can find on various trackers.

Delivery to the addressee / Delivery to the recipient

The parcel was received by the addressee (at the post office or delivered by courier)

Flew to destination country

The parcel will be handed over to the post office of the country of destination. Then it will be delivered to one of the places of international mail exchange for subsequent import / export operations.

Departed from the airport

The parcel took off from the airport of the sender's country and is sent to the country of destination. The status will not change immediately upon arrival at the airport of the destination country, but after the parcel has been processed by the postal service. This may take from 3 to 10 days.

The parcel took off from the airport of the sender's country and is sent to the country of destination.

After the parcel leaves the territory of the sender's country and arrives in the country of destination, it will be assigned a new track code, which is not registered anywhere. Accordingly, the parcel will not be tracked.

Issued by customs

Procedure customs clearance completed, in the near future the parcel will be transferred to the post office of the country of destination for further delivery.

Ready for shipment

Ready to ship

It means that the parcel is packed, marked and will be sent in the near future.

Detained by customs

This operation means that the parcel is detained by employees customs service for carrying out activities to determine the purpose of the parcel.

Upon receipt in international postal items within a calendar month of goods, the customs value of which exceeds 1000 euros, and (or) total weight which exceeds 31 kilograms, in terms of such an excess, it is necessary to pay customs duties, taxes at a single rate of 30% of the customs value of goods, but not less than 4 euros per 1 kilogram of their weight. If information about the goods sent to the IGO is missing or does not correspond to the actual, this significantly increases the time spent on clearance of shipments, since it becomes necessary to conduct customs inspection and documentation his results.

Sending

The parcel was sent to the wrong index or address, they found an error and redirected it to the correct address.

International mail import

The operation of receiving a shipment in the country of the recipient.

All mail entering the territory Russian Federation from flights, starts the journey at the aviation mail transportation department (AOPP) - a special postal warehouse at the airport. From the aircraft, within 4-6 hours, the shipments arrive at the AOPP, the containers are registered, their integrity and weight are checked. Mail is registered in an electronic database. When registering, a barcode is scanned, data is entered about where the container is addressed (for example, MMPO "Moscow"), from which flight it arrived, about the country and date of formation of the container, etc. The time of these operations can be increased from 1 to 7x days due to the limited capacity of AOPP.

The next operation after exporting from the country of origin, which is reflected on the site when tracking the shipment, is import to the country of destination. Import information appears after the shipment has been handed over by the carrier to the postal operator of the country of destination. The operation "Import" means that the shipment arrived on the territory of Russia and was registered. International shipments arrive in Russia through the place of international postal exchange (IMPO). There are several MMPOs in Russia: in Moscow, Novosibirsk, Orenburg, Samara, Petrozavodsk, St. Petersburg, Kaliningrad, Bryansk. The choice of the city where the international shipment will go depends on the country of the sender. The choice depends on the availability of regular flights and free carrying capacity in a particular direction.

Unsuccessful attempt of delivery

Assigned if the operator reported that there was an attempt to deliver the parcel to the addressee, but for some reason it failed.

Options for further action:

• New Delivery Attempt
• The parcel will be deposited until demand or until the circumstances are clarified.
• Return to sender

What to do if this status is received:

• You need to contact your post office and find out the reason for the non-delivery.
• You must contact the post office yourself to receive the parcel.

Treatment

The parcel arrived at one of the sorting centers for processing and further shipment to the recipient.

Processing at an intermediate point

Processing in the sorting center

The status Processing in the sorting center is assigned during the delivery of the item through the intermediate sorting nodes of the postal service. In sorting centers, mail is distributed along trunk routes. Parcels are reloaded from one transport to another, for further shipment to the recipient.

Processing completed

A generalized status that means the completion of the processing of the parcel before sending it to the recipient.

Awaiting delivery to the post office

Awaiting shipment

It means that the parcel is packed, marked and will be sent in the near future.

Awaiting quality check

Indicates that the package is not yet complete and is in the seller's warehouse, waiting for the contents to be checked before shipment.

Generalized status, meaning that the parcel has left the warehouse / intermediate sorting center and is heading to the next sorting center towards the recipient.

Export operation completed

The customs clearance procedure is completed, the parcel was transferred to the post office of the country of destination for further shipment to the recipient.

Shipment from the seller's warehouse

The parcel has left the seller's warehouse and is moving towards a logistics company or post office.

Shipment Cancellation

Generalized status, meaning that the parcel (order) for some reason cannot be sent (continue further movement).

Sending to the terminal

The parcel is sent to the postal terminal at the airport to be loaded onto the aircraft and sent to the country of destination.

Departure ready to ship

It means that the parcel is packed, marked and will be sent in the near future.

Sent

Generalized status, which means sending a parcel from an intermediate point towards the recipient.

Sent to Russia

The parcel will be transferred to the Russian Post for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Sent to destination country

The parcel is in the process of being transferred to the mail of the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Note! The following status will not be displayed immediately, as soon as the parcel is in the country, but after the parcel is accepted (unloaded, processed and scanned) by the postal service.

This may take from 3 to 14 days, depending on the workload of the place of international mail exchange.

Sent from warehouse to sorting center

As a rule, this status means that the foreign sender (seller) brought your parcel to the local post office.

Transferred to storage

It means the arrival of the item at the recipient's post office (OPS), and transfer to storage until it is delivered to the recipient.

Read also:

As soon as the shipment has arrived at the office, employees issue a notice (notice) that the shipment is in the office. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the office or the next day (for example, if the items arrived at the office in the evening).

Handed over to customs

In the sender's country

In the country of the recipient

Loading on the plane

Loading on the plane before departure to the country of destination.

Loading into transport

Shipment preparation completed

It means that the parcel is packed, marked and will be sent in the near future.

Preparing for shipping

Preparing for export

Packing, labeling, loading into a container and other procedures necessary for shipment to the country of destination.

Left the airport

In the sender's country The parcel took off from the airport of the sender's country and is sent to the country of destination. The following status will not be displayed immediately upon arrival at the airport of the destination country, but after the parcel arrives and is accepted (unloaded, processed and scanned) by the postal service. This may take from 3 to 14 days.

In the country of the recipient The parcel is delivered to one of the places of international postal exchange for subsequent import operations.

Left the international sorting center

The parcel was sent to the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Left the place of international exchange

The shipment left the place of international mail exchange and then goes to the sorting center. From the moment the shipment left the MMPO, the delivery times for shipments in Russia begin to operate.

According to the information received from the Russian Post, the status "Left the place of international exchange" can last no more than 10 days. If after 10 days the status has not changed - this is a violation of the delivery time, which can be reported to the Russian post office by phone 8 800 2005 888 (free call), and they begin to respond to this application.

Left the mail terminal

The parcel has left the intermediate point of its route and is heading towards the recipient.

Left the warehouse

The parcel has left the warehouse and is moving towards the post office or sorting center.

Left sorting center

The parcel has left the sorting postal center and is heading towards the recipient.

Left the transit country

The parcel left the sorting center in the transit (intermediate) country, sent to the country of destination, for delivery to one of the places of international mail exchange, and subsequent import / export operations.

Mailing information received

Received information about the postal item in electronic form

It means that the seller has registered the package (track code) on the website of the postal (courier service), but in fact, the package has not yet been transferred to the postal service. As a rule, it can take from 1 to 7 days from the moment of registration to the moment of the actual transfer of the parcel. After sending the parcel, the status will change to "Receiving" or similar.

Received for further processing

The parcel arrived at one of the sorting centers for processing and further shipment towards the recipient.

Parcel registered

It means that the seller has registered the package (track code) on the website of the postal (courier service), but in fact, the package has not yet been transferred to the postal service. As a rule, it can take from 1 to 7 days from the moment of registration to the moment of the actual transfer of the parcel. After sending the parcel, the status will change to "Receiving" or similar.

Arrived

Generalized status, meaning arrival at one of the intermediate points, such as: sorting centers, postal terminals, airports, ports, etc.

Arrived at the airport

The parcel arrived at the airport for unloading, loading, processing and further shipment to the destination.

Arrived at International Sort Facility

Came to the place of delivery

Means the arrival of the item at the post office (OPS) of the recipient, which must deliver the item to the recipient. As soon as the shipment has arrived at the office, employees issue a notice (notice) that the shipment is in the office. The notice is given to the postman for delivery. Delivery is carried out on the day the item arrives at the office or the next day (for example, if the items arrived at the office in the evening).

This status indicates that the recipient can independently contact the post office to receive the item without waiting for notification.

Arrived at the post office

Means the arrival of the parcel at the recipient's post office, which must deliver the shipment to the recipient. This status indicates that the recipient needs to contact the post office to receive the shipment.

Arrived in Russia

Arrived at the sorting center

It means the arrival of the parcel at the intermediate postal node for sorting, route selection and sending towards the recipient.

Arrived at Destination Sort Facility

The parcel has arrived at the sorting center of the country of destination for subsequent import / export operations.

Arrived in destination country

The parcel arrived in the country of destination at the place of international postal exchange for subsequent import / export operations.

Arrived in transit country

The parcel arrived at one of the sorting centers of the transit (intermediate) country for processing (sorting) and further shipment towards the recipient.

Arrived at the small package processing center

It means the arrival of the parcel at the postal distribution center, for sorting, route selection and sending to the recipient.

Arrived at warehouse

The parcel arrived at the warehouse for unloading, marking, processing, loading and further shipment to the destination.

Arrived at the terminal

Means arrival at an intermediate terminal for unloading, loading, processing and further shipment to the destination.

Arrived in Russia

The parcel arrived on the territory of Russia, for further import and shipment towards the recipient.

Reception

Admission to the customs service of the country of destination

Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the parcel can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may be possible. The parcel is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the shipment.

Reception at customs

In the sender's country The parcel was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

In the country of the recipient Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the parcel can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may be possible. The parcel is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the shipment.

Receive from sender

Means that a foreign sender (seller) has brought your parcel to the local post office. At the same time, he filled out all the necessary documents, including the customs declaration (forms CN 22 or CN 23). At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is in the check (or receipt) issued upon receipt of the parcel. The "Receive" operation shows the place, date and country of receipt of the shipment. After acceptance, the parcel moves on its way to the place of international exchange.

Accepted by the carrier

Means that the sender (seller) has transferred your order to the local carrier. At this time, the shipment is assigned a unique postal identifier - a special bar code (Track number, Track code). It is in the check (or receipt) issued upon receipt of the shipment.

Sorting

The parcel has arrived at one of the sorting centers and is being processed. After some time, the parcel will leave the sorting center for further shipment towards the recipient.

Customs clearance

In the sender's country The parcel was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

In the country of the recipient Status means that the shipment has been handed over to the Federal Customs Service (FCS) for clearance. In MMPO, shipments go through a full cycle of processing, customs control and clearance functions. Postal containers arrive under the customs transit procedure. Then they are sorted by type and transferred to different sites. Shipments with a commodity investment undergo X-ray control. By decision of the customs officer, the parcel can be opened for personal control, the reason for personal control may be a violation of property rights, a commercial batch, orientation to the batch, where substances prohibited for shipment may be possible. The parcel is opened by the operator in the presence of a customs officer, after which a customs inspection report is drawn up and attached to the shipment.

Customs clearance completed

This operation means that customs has checked the shipment and returned it to the Postal Service. In many IMPOs, customs works around the clock: this is the only way to check the enormous volume of incoming mail from abroad in due time. Each customs officer is assisted by two postal operators.

Transit

Transportation

Transportation of a parcel from one sorting center to another, in the direction of the recipient.

Package

It means that the parcel is packed, marked for further shipment.

Export

Export (content check)

The parcel was transferred to the customs service of the sending state for inspection and other customs procedures. If the parcel passes the customs check successfully, then it will be sent to the country of destination.

Export (packaging)

The parcel has successfully passed the inspection, packed and ready to be sent to the country of destination.

International mail export

Means the actual sending of the parcel to the country of destination.

The "Export" status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the country of destination. As a rule, this status is the longest and the transition to "Import" may take some time. This is due to the peculiarities of the routes of flights and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons. On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the "Export" status, then it is impossible to track it (find out what exactly is happening with it), only at the import stage you will be able to see your parcel and monitor its further movement. The use of transit traffic and certain restrictions often delay departures. However, if your parcel was sent more than 3 months ago, but has not received the status of "Import", then the sender needs to contact the post office and apply for a search.

Export, processing

Means the actual sending of the parcel to the country of destination.

The "Export" status includes the transfer of the parcel to a foreign carrier, which, by land or air transportation, transports it to the MMPO of the country of destination. As a rule, this status is the longest and the transition to "Import" may take some time. This is due to the peculiarities of the routes of flights and the formation of the optimal weight for transporting it by plane. For example, shipments from China may be delayed due to the fact that cargo planes can carry at least 50 - 100 tons. On average, the export operation takes from 7 to 14 days, but sometimes this operation can take up to 60 days.

If the shipment is in the "Export" status, then it is impossible to track it (find out what exactly is happening with it), only at the import stage you will be able to see your parcel and monitor its further movement. The use of transit traffic and certain restrictions often delay departures. However, if your parcel was sent more than 3 months ago, but has not received the status of "Import", then the sender needs to contact the post office and apply for a search.

Electronic registration of the parcel

It means that the seller has registered the package (track code) on the website of the postal (courier service), but in fact, the package has not yet been transferred to the postal service. As a rule, it can take from 1 to 7 days from the moment of registration to the moment of the actual transfer of the parcel. After sending the parcel, the status will change to "Receiving" or similar.

What do the statuses of mailings mean in English?

What is on Aliexpress, what is on popular trackers, all the statuses of mail items are translated into Russian. So you will not often encounter statuses in English. And yet I decided to add here the translation and decoding of the most popular of them.

Tracking Status "Shipping information received" translates as "Dispatch information received". That is, the seller has booked a track number for your order on Aliexpress, but has not yet sent the package. Usually, a track number reservation lasts an average of 2 weeks. And if the seller does not send the parcel within this period, then the reservation is canceled. And the tracking status should appear , which informs us about the cancellation of the reservation .

But, some delivery services do not provide information about the cancellation of the track reservation. Therefore, the status of "Dispatch Info Received" or "Email Notification Received" will persist for a long time.

Why does the status “Departure information received” not change for a long time?

• - The seller forgot to send the parcel
• - The seller does not have the desired product in stock and is waiting for the product to appear
• - The seller gave the wrong track number
• - The seller did not send the order on purpose (scammer)
• - Problems in the tracking system

The status "Dispatch information received" does not change. What to do?

If less than 14 days have passed since the seller gave you the track number and you have the status “Dispatch information received”, then you should not worry yet. Or the seller is trying to find and buy goods for you (not all sellers on Aliexpress have goods in stock, some are resellers and order them from larger manufacturers). Or he forgot about your package.

Within 10 days, the tracking status should change to informing that the parcel has arrived at the post office: “Shipment Submitted”, “Shipment arrived”. If this did not happen, then you need to write to the seller and remind yourself. Here is an example message: Dear friend. The tracking status of my package is "Dispatch Information Received" and has not changed for 10 days. There is no evidence that the parcel was received by mail. Please check what is with my package.". And the text that I usually send in English:

Dear friend.

Tracking status of my parcel is "Shipping information received" and It has not changed within 10 days. There is no information that the parcel arrived in the post office.

best regards,

If you suddenly find that the status “Dispatch information received” in your order has not changed for much longer than 10 days, then this is a reason to be wary. But, first of all, you need to write to the seller and ask a question. Suddenly he just mixed up the track number. Therefore, first we are waiting for a response from the seller.

He or will send another track number. Or ask you to wait for the parcel. In fact, the seller must run and send the package either with a new track or on the old track. And you should see the tracked track number within 5 days.