Unsuccessful attempt to deliver to Aliexpress - what does it mean. What does "Delivery failed" mean in Aliexpress order tracking? How to understand the status of "Delivery failed" on Aliexpress? Unsuccessful delivery aliexpress

From this article, you will learn what the status "Delivery failed" means when tracking on Aliexpress.

Often, when beginners are just starting to understand the work Aliexpress and are already moving to the stage of tracking parcels, then they are lost. This is especially true for the translation of tracking statuses. Each company has its own statuses and they are not always the same, so it is not immediately clear what and which means. One of these statuses is Delivery failed. Let's find out what it means.

What does the status of the parcel "Delivery failed" to Aliexpress mean?

If you are tracking on Aliexpress status is displayed "Delivery failed" then you shouldn't be afraid of it. Yes, no doubt, if you translate it into Russian, it will turn out that the delivery failed, but what does this mean? Is the parcel not coming? Or is there a chance to get it?

In fact, everything is not so scary as it might seem at first glance. The fact is that when the parcel arrives at the point of receipt, that is, at the post office, the employees immediately send a delivery notice. Your task is to contact him at the nearest branch and pick up the parcel. But if you have already been sent a notification several times, but you still haven’t arrived, then the delivery fails. Within a month, the parcel will be stored in the office. If you manage to pick it up, then you will not have any problems. Otherwise, it will be sent back to the seller, and you will only have to open a dispute and return your money from Aliexpress because there is simply no other way to solve the problem.

This status may also appear if the parcel is to be delivered by a courier. As a rule, upon arrival of the parcel at the warehouse courier service, the courier calls the client and specifies the delivery time. If the latter postpones the meeting several times or does not pick up the phone at all, then the delivery again becomes failed. The same situation occurs when the phone number on the package is incorrect. So always be careful and if you see such a status, be sure to contact the delivery service that is responsible for your package.

Video: How to track a parcel from Aliexpress? Statuses of a parcel from China

Probably the most exciting moment comes when a person has already sent his money for the goods. After all, the funds left the account instantly, but the parcel has to wait a long time. There are times when the shipment arrives in just two weeks, but this is more the exception than the rule. Most often, you have to wait at least a month. And the national post of China is generally so slow that some people receive their goods in two or three months. But there is nothing to be done, and it remains only to wait and hope that everything will be fine and she will not get lost anywhere. It’s good if orders always reached the recipient without problems, but there are also non-standard situations when the buyer's protection period expires and the shipment is unknown. How to be in that case? What to do? What rights does the buyer have on this Chinese site.

When ordering products via the Internet on domestic sites, we are used to receiving orders in a couple of days maximum. WITH Chinese internet the market is not going to work that way. We have to wait, worry, think about where the departure to this moment whether it was sent at all. To reduce such questions, each seller is required to issue a track number. This is a special set of numbers by which it is possible to track the shipment via the Internet. It usually takes up to five days for the seller to ship. So you should not worry too much if the message about the transfer does not come immediately after payment. After a few days after a successful shipment, you can begin to track the movement of the shipment. First you will need to go to the "My Orders" tab and click on the one you are interested in. Next, you need to go to "Track order".

It will contain a status image. But this information cannot be considered complete, because it will not be possible to extract details from it. That's why the best option will use the Internet and write in the search engine "Track a parcel from China." Thus, you can see a sufficient number of sites that do this. For example, Aliexpress itself recommends using the 17Track resource. It will contain more accurate information. There are a lot of such resources and it is better to compare the information you see between them.

Postal status and order status for Aliexpress are two different things!

Most people confuse the two and consider them the same. In fact, it is not. Order status is information that is only available within trading platform site. It can be viewed in personal account. This office appears when man will pass register on the site and become an authorized user. To find out the status of your order, you need to enter the "my orders" tab and click on the details.

Placing an order means that a person has put the product of interest in the basket, but has not yet paid for it. Some time is given for payment. If the deadline is not completed, it will be automatically cancelled. The receipt of payment indicates that the buyer has made the payment and is waiting for the site administration to confirm it and the seller to send the package. Delivery is the longest process. In this period of time, the goods are on their way to the recipient. And, finally, the completion of the order means that the recipient has taken his item by mail or in another way. The postal status, on the other hand, displays exactly the external movements of the items. It is tracked by postal services.

Parcel statuses in the country of departure (for example, in China)

The peculiarity of the Chinese resource is that almost all shipments arrive in the country of destination through a third intermediary country. This is due to the fact that it is more profitable in terms of funds than directly. And if, for example, there is still the possibility of direct deliveries to Russia, then this will not work with Ukraine and Belarus. Let's assume the following scenario: the goods passed customs control in China and is waiting in line for export. But it’s impossible to send it right away, because there is no free space in the luggage compartment on the plane. Accordingly, there are two options for the development of events in the future:

• leave her to wait for the next free flight;
• send it through a third country.

In this case, upon arrival, she will lie down again and wait for her flight to Ukraine. If this is not the case, then a flight to several more countries is provided. It is clear that this increases the delivery time.

In China, there are several basic shipping provisions:

• Collection - this means that the shipment is in the state of receiving Chinese mail;
• Opening - this phrase means that she is now at a transit point. There can be multiple states here;
• Dispatching - the process of processing and preparing for further exporting begins;
• Departure from outward office of exchange - this indicates that the customs control was successful and you can export.

Parcel statuses in the country of destination (for example, in the Russian Federation)

After the long-awaited product left China, wandered or not in other countries, it finally arrives in Russia. This can also be seen if you check the location by the track number. But this action is possible if an international number with letters is attached to it.

It would seem that all the worst is behind us. In their own country, things will go many times faster. But, as practice shows, everything is just the opposite. After all, we all know how Russian mail works. For her, losing something, especially a small one, is a fairly common and familiar process. Therefore, products quite often lie in a pile of other similar ones unnoticed for several days, or even weeks. In addition, do not forget that after the country of departure has been left, the states are not updated for a long time. In any case, for registered numbers, the following provisions apply:

• import - the moment when the goods entered the country of destination. Here is the clearance for transfer to customs;
• acceptance at customs - in fact, the transfer itself for further clearance;
• clearance and release from customs - here the clearance is completed and the release from the place of international exchange is carried out;
• leaving the place of international exchange - transferred to the mandrel further;
• leaving the sorting center - here the dispatch to the destination is carried out;
• arrival at the place of delivery - being at the post office indicated in the address;
• delivery to the addressee is when the shipment is already at the recipient.

Unpleasant package statuses

Most often, parcels still reach their recipients. Even if the position has not been updated for a long time, then there is no need to worry. After all, this is often the case with international shipments. But there are also such unpleasant situations that should cause, at least, alertness:

• return. Other circumstances - this means that something happened with the shipment and they are going to send it back to the sender. In this case, you need to find out exactly what is wrong. To do this, you need to contact the country's mail hotline and find out the reason. After that, you can explore further.
• return. Customs return - a return, most often due to a poorly and incomprehensibly written address.
• Unsuccessful attempt of delivery - almost always a specific reason is indicated why the delivery was unsuccessful. The reason is in the incorrectly specified surname or address. Then, the sooner a person turns to his post office, the better. After all, the goods are sent back, since it lies in the mail only 30 days from the time of arrival.
• return. Expired storage period - if a person does not appear at the post office within thirty days, then the goods go back to China.
• Sending again - there is nothing particularly terrible here. It only means that the product was in another city or in the wrong department, but is already on its way to its recipient.

What do the letters at the end of the status mean (PEK, CAN, etc.)

Sometimes when tracking a shipment, you can see some letter combination at the end. Most often, these appear if the parcel was sent postal company China Post Air Mail or China Post Air Parcel. These letters are nothing more than the IATA airport values, if the parcel was registered in them. These designations can be viewed on the official page or in absolutely every service for booking and buying plane tickets.

What does NULL status mean (NULL, PEK)

NULL is the absence of data. But you should not despair and sound the alarm, because this situation does not mean at all that something happened with the departure. These, it turns out, are states that are indicated only by Chinese mail, which have not been transferred to English language. If you really want to understand what it all means, then you need to go to the site with the Chinese version, copy it into any translation program and see what happened. But this method does not always work. In addition, when such a state is detected, it is necessary to see which country of arrival is written. If the correct destination is indicated there, then everything is fine and there is nothing to be afraid of, and if CN is at the end, then in this case the departure went back. Here you will already need to write to the seller, and figure out what the problem is. If PEK is next to NULL, then on this stage The item is located at the Beijing airport. FRA means French, MXP means Milan Airport. Why he is there, you can understand if you go to the Chinese version of China Post.

What does item arrived at OE in tne destination country mean

Everything is simple here. The shipment is currently in the country of destination and has begun the processing procedure at customs. In addition, it does not have a track number, so it will take a long time to reach its final destination, with stops at all waypoints. This may take about a month.

The track (package status) has stopped changing, the package is not tracked

Almost all people who have ever met with a similar moment, that for a long time statuses changed, and then suddenly stopped. At some point, all movement came to a standstill. It was then that unrest and worries begin, because the money was given away, and what to do next is unknown. The phrase “Tracking of the parcel is stopped” looks even scarier. Although on the other hand, this only means that the status has not changed for a long time.

But here, too, there are two options:

• If the track number is registered, that is, it has both numbers and letters. If he was tracked well and without problems all the time on Chinese sources, even on Russian mail. And then suddenly, for two or three weeks, the situation is not even updated, then there is already something to worry about. Here you need to know hotline, What's happened.
• In the case when the track is not registered, that is, it contains only numbers, then it will not be tracked in the country of destination, since it is assigned a completely different number there.

When should I open a dispute if the goods were not delivered?

The most important thing during tracking is to monitor the expiration of the buyer protection. After all, if it ends, and the products are not received, then the funds go to the merchant, and nothing can be done about it.

Therefore, if the protection period expires, but nothing has arrived, then you can safely open a dispute. It is advisable to do this in five days. If this is done in fifteen days, then nothing will come of it. The seller will write that you still need to wait and everything will be fine. In addition, it will also extend the period of protection. And that should be worrying too.

At the same time, tempt fate and write in one day also bad idea. After all, sellers are also people and they will not always be able to see in a day that a dispute has been opened. In this case, the protection will expire, but the seller will not have money yet. And now your common task will be to come to an agreement. Of course, the buyer will want a full refund, and the seller vice versa. In addition, in this case, the seller will be more likely to win the dispute if it is aggravated. This is because he will have receipts and proof that the goods were sent. Therefore, the dispute should always be opened five or at least three days in advance. Then the chances of its successful completion increase.

Fill out the dispute opening form

In the details of the order, you must click the "Open Dispute" button. After that, the site redirects to another page, where you will need to indicate the reasons and fill out the appropriate form.

That is, the problem is that the goods are still on the way, although the protection period is already expiring. The reason, in principle, is worthy. After that, the option of a full or partial refund will be offered.

To him, it is desirable to write a specific reason in English, so that there are no questions. If the track has also ceased to be tracked, then add a screenshot to the evidence. After that, click "Submit", and the following window appears.

It will indicate how much time the seller has to make a decision and the amount of compensation. If the seller is trying to change the amount, then it is worth editing the dispute. If the seller has not made a decision the day before the end of the consideration, then it is possible to aggravate the dispute unilaterally.

Checking the seller on Aliexpress

Aliexpress is not a branded store, but an ordinary market where people with completely different intentions trade. Sometimes among them all sorts of scammers come across, from whom it is simply unrealistic to achieve something in the future. Therefore, before buying, it is advisable to check the merchants for liability and ratings. For this, there are already a large number of independent Internet sites where you can do this. To check a merchant, you need to:

• go on the website;
• choose your favorite product;
• copy the link to the clipboard;
• insert it into the field of any site that does this;
• click on check, and wait a while.

After that, full information about the seller and sometimes even wishes will appear on the page, whether it is worth taking something there or not.

Finally

There is no point in worrying if the delivery is too long and the statuses are rarely updated. With China, this is possible, in holidays is an ongoing story. It is better to take time to study the product range before making a purchase, look at ratings and reviews, check on independent sources, and only then order. Then you can be sure that everything will be fine. And if you have to open a dispute, then you can always agree.

Parcel tracking: video

For more information on how to track your package, you can watch the following video:

The ability to track packages at all stages of the journey is a great advantage and peace of mind for those who like to buy on AliExpress. However, not all statuses are clear to the recipient, and some cause anxiety and panic. This material will tell about one of these cases, namely about the status "Unsuccessful delivery attempt" in tracking Ali. What does this mean and what to do when such a message is displayed?

What does this status mean?

An unsuccessful attempt to deliver to Aliexpress is the status of the shipment, which means that it is impossible to transfer the parcel to the recipient due to a number of circumstances. This inscription may appear in Ali's personal profile, or on the site for tracking parcels by track code.

There are also several variations of this message, including:

• Unsuccessful delivery attempt.
• Delivery failed.
• Unsuccessful delivery.

Each option is highlighted depending on feedback postal service service, machine translation system.

Reasons for an unsuccessful delivery attempt to Aliexpress

You should not worry about the safety of your purchase from the online store - in this case, the parcel almost reached its final destination (your post office), but could not be transferred directly to the recipient. Next, we follow the subparagraphs with approximate definitions of the problem from the Russian Post.

temporary absence of the recepient

Banal situation - you paid courier delivery which was implemented in your absence. That is, the recipient was not present at the destination of the shipment, which means he could not sign for receipt.

The result - the courier went back to the office, transferring the relevant information to the system. Solution - we call the delivery service, explain the situation, agree on re-receipt at the specified time.

Pickup

Sometimes the status "Unsuccessful delivery attempt" is set upon verbal agreement between the postal workers and the recipient about a personal visit to the office.

Some divisions of the Russian Post even set this item “by default”, ignoring ZK notifications. If there was a call from the post office - just go to it and pick up the package. Otherwise, we call the contact number to clarify the situation.

Technical difficulites

One of the most common reasons for the impossibility of delivery - in the district post office there were some difficulties with home delivery, sending a notice of receipt.

A striking example is a power outage, which can cause system failures. The way out is the same - we call the department and find out the reasons for the delays, agree on the date and time of a convenient delivery / visit to the dispatch address.

Receiver rejection

This option is relevant in case of delay in the storage of the parcel at the post office - usually this period is about 1 month. It only means that a receipt was sent to you, but it was ignored. It is recommended to immediately contact the operator - after the expiration of the storage period, the shipment is sent back to the sender's address.

Wrong shipping address

Also not uncommon, given AliExpress's still faltering machine translation. Here you have to try - we come to the department in person, with a passport or other certifying document.

The main thing is not to swear, calmly explain the situation, since according to the documents, the parcel with the wrong address technically does not belong to you. There are only a few cases of failure with a favorable location, because we are all people and we understand the price of mistakes.

Postponed at the request of the addressee

If your close relative met the courier / postman on the doorstep and indicated his absence due to a business trip / travel / vacation, the parcel is simply postponed until personal receipt.

Such a request is also possible directly before receipt - before an urgent departure, we call the office and ask you not to mark the shipment as “unclaimed”, set the date for self-receipt.

Conclusion

We hope this material helped you deal with the statuses "Unsuccessful delivery attempt" and "Unsuccessful delivery attempt" that appear in Aliexpress. Don't panic, you just need to understand the situation a little! On my own behalf, I also want to add that recently on the built-in Ali tracking service, there have been failures in machine translation. Therefore, there may be such an option - that your package just arrived at the Post Office and you just have to go and pick it up.