Sample letter to governor. Vorobyov's office of the governor of the Moscow region contacts

Problems with state structures and local authorities self-government is far from uncommon these days. Residents of Moscow and the Moscow region have to regularly complain to higher authorities and even defend their rights in judicial order. One of the most effective preventive measures is a complaint to Moscow Mayor Sobyanin - proceedings at this level can sometimes achieve impressive results. But what if that's not enough? In such cases, it is necessary to complain directly to the governor of the Moscow region - Andrey Vorobyov.

On September 10, 2013 Andrey Vorobyov officially became the Governor of the Moscow Region. And this means not only a high status in society and trips around the city in a cortege, but also huge obligations to the residents of the Moscow Region. There is an opinion that all complaints to high-ranking officials are just a waste of time, but if you competently approach the solution of the issue, you will succeed.

For example, not so long ago, Vorobyov heard complaints from residents of Ivanteevka about a rehabilitation center for disabled children. The governor immediately responded, arrived at locality checked and took appropriate action. The secret of such good decision Problems - The right way filing a complaint, combined with publicity in the media. The more attention you can bring to your problem, the better.

You can complain to the governor of the Moscow region without leaving your home, you just need to get access to the Internet. Thanks to this approach, you can significantly save time, and save yourself from tedious trips and endless queues. This is especially important for pensioners and the disabled, who find it very difficult to move around the city. The absence of special entrances to many state institutions and parking lots for the disabled only exacerbates the situation, but thanks to electronic means applying, you can ignore these barriers.

Email

For public relations, the head of the Moscow region created a special e-mail address - AndreyVorobiev(dog)mosreg.ru. This e-mail box was created back in the days when Vorobyov was temporarily acting as governor, but it is still valid today. If you have any problems in the structures subordinated to the governor, you should immediately inform Vorobyov about this by e-mail.

Considering that this is his personal email account, there is no time limit for considering the application. Letters are considered as they are received, depending on the complexity of the problem and the availability of free time for the governor. As soon as the letter is read, you will immediately be answered or redirected to the appropriate authorities.

Official website of the Government of the Moscow Region

The Governor follows only after your appeal to other regional bodies has not been considered or has not brought the desired result.

Being the highest official of the region's executive power, the governor will consider a complaint against representatives of regional authorities or municipal institutions. You can also turn to him for help in any specific case. For example, to report an emergency in your home, to complaints about which the local housing and communal services do not respond in any way. Or resolve the issue of obtaining a disability, which was illegally denied.

How to make a complaint to the governor?

In order to be guaranteed to receive a response from the governor to your letter, in this case it is best to type it on a computer. After all, such a thing as a legible underline, each has its own and is very subjective. You can print it both on a regular A4 sheet and on standard form located in the governor's office.

A complaint to the governor should look like this:

1. In the upper right corner of the document, the position and full name are indicated. recipient, then full name the sender and his contact information (address of residence, Email, telephone).
2. Further, in the center of the sheet there should be an appeal to the governor, for example: “Dear Boris Petrovich!”
3. Next, you need to state the essence of the complaint or your problem, referring to the articles of the current legislation. As well as a clearly formulated request to the governor.
4. Attachment, in which you need to specify the documents substantiating the legitimacy of the applicant's position, and send copies of them along with the letter. This will avoid the extension of the period for considering a complaint, which may be required for contacting other structures in order to obtain necessary information. By the way, it is 30 days.
5. Date and signature of the applicant.

Important! In order for the complaint to be read, it is necessary to draw up its main part as briefly and concisely as possible. A vague description of the problem with an abundance of irrelevant facts will reduce the likelihood of familiarization with it to zero.

Also, simultaneously with a complaint to the governor against a regional body or executive you can file an administrative, in order to appeal against his decision or his inaction.

How can you contact the governor?

Send a complaint to the Governor by registered mail by mail, having previously learned the exact address of the regional administration on the website or in the reference service.

In addition, no one forbids you to personally visit the governor's office and transfer the complaint to its representative.

The next way is to leave an appeal on the website of the regional administration, which has special shapes for emails, including to the governor. As a rule, the number of characters in such an address should not exceed two thousand. You can read the rules for writing and sending e-mails directly on the site.

Important! Email should not contain spelling, punctuation and lexical errors. Otherwise, it will be rejected and sent back to your email address.

You also have the right to place an open . The likelihood that the governor will see her is minimal. But in this way you can draw attention to your problem. Especially if it concerns many residents of the region. The public outcry received due to the large number of comments and reviews will help speed up the resolution of the problem at times.

Writing appeals to officials is a whole science. Half the success depends on whether the appeal is written correctly. Moreover, in writing appeals, both form and content are extremely important.

This instruction is written on the basis of the most up-to-date data of the science of war of communication with officials. This science is rapidly developing. Therefore, if you have comments and suggestions for improving the instructions, they are welcome in every possible way.

There are many books in the instructions, but they are important and useful. So that later it would not be excruciatingly painful, it is recommended to read to the end.

But the form of collective letters (which are in demand in most cases) is for some reason little known. For example, I am still being asked whether it is possible to submit copies of signatures (!).

Collective letter form

The collective letter consists of two parts:

1. the letter itself


2. copies of signature sheets

Why you need to collect signatures on separate sheets:

1. Almost always, to solve the problem, you have to write letters to different authorities. In the case of collecting signatures on separate signature sheets, you collect signatures once - and calmly attach copies to any number of appeals to the authorities, and do not collect signatures each time anew.


2. The original signatures given into the tenacious paws of officials may “disappear”. If you keep the originals, they will not disappear anywhere.

Form of signature sheet looks like this: a short text, which sets out only the requirement, without motivation, and a table for signatures: full name, address, phone number, signature. The text of the signature sheet should be:
- as short as possible to fit more signatures,
- at the same time, it is necessary - clear, not allowing double interpretations,
- at the same time, if possible, as general as possible, allowing the widest possible use of signatures, if necessary.

Why clarity is needed:
There is a known case when hundreds of people in Bibirevo signed "against the construction of a shopping center." Signatures were collected as part of public hearings on the urban development plan of the land plot (in short, the main document giving the green light for construction). The conclusion based on the results of public hearings read: the residents are against the construction, but not against the issuance of the GPZU; issue a GPU. And from the issuance of the GPZU, construction automatically follows.

The Lefortovo administration collected signatures under the seemingly innocuous text “we ask you to improve the Lefortovo district and increase the number of parking spaces.” As it turned out later, the text was going to make parking lots ... on the site of a lawn under the windows of a residential building.

Why the most general text is needed.
Let's say at st. Ryabinovaya, d. 5 want to build shopping mall. If you collect signatures under a text like “we are against the construction of a shopping center at st. Ryabinovaya, 5”, then these signatures will not work if in the future a building tumor wants to build a residential building or office at the same address, or if a construction site intends to appear at st. Ryabinovaya, d. 7. And you will have to run and collect signatures again against each division of the building tumor. But if the text will sound like " We, the residents of District X, categorically object to any capital construction on the territory limited by: Ryabinovaya Street, Lesnoy Lane, Osennaya Street and the railway, and also categorically object to the issuance and approval of any documents that allow any capital construction in this area" your signatures will immediately become perpetual and reusable.

More examples of good texts for signature sheets:

“We, the residents of the Lefortovo district, categorically object to exceeding the existing building density and height and to any capital construction on the undeveloped territory bounded by Hospital Val, Soldatskaya Street, Aviamotornaya Street, Yuryevsky Lane and Borovaya Street, and we also categorically object to the issuance and approval of any documents that allow exceeding the existing density and height of buildings and any capital construction on an undeveloped territory within the specified boundaries.

« We, residents of the Lefortovo district, categorically object to the construction of a hotel at Zolotorozhsky Val, vl. 16, against the execution of any documents for the construction of a hotel at this address, including against the execution of an urban development plan for a land plot for the construction of a hotel at this address. We demand the cancellation of all documents allowing the construction of a hotel at this address. We demand to allocate a land plot at Zolotorozhsky Val, 16, for placement PLANAR sports facilities, landscaping and landscaping facilities (including flat parking lots), without placement on this land plot any capital projects.»

How to fill out signature sheets:

1. The text you sign under must be on EVERY signature sheet. Signing on a sheet that has only a table for signatures, without text, is IMPOSSIBLE IN NO EVENT. Copies of such signatures can then be attached to any malicious text by employees of the council or prefecture.

1. You cannot sign on the back of the signature sheet. Copies reverse side signature sheet - these are signatures without text, they can also be attached to anything.

So, you have collected signatures. One iron rule applies to subscription lists: NEVER, TO ANYONE, UNDER ANY CIRCUMSTANCES GIVE ORIGINALS OF SIGNATURES. The original signatures are kept by a reliable member of the initiative group. Only copies are transmitted to all instances.

You can give copies of these signatures to any number of instances and for any number of reasons (to which signatures are suitable, of course).

More detailed information you can see the acceptable and inadmissible form and content of subscription lists here: (the only difference is that it is recommended to add phones to the subscription list table).

collective letter form (sample)

Mayor of Moscow
S.S. Sobyanin

From residents of the Lefortovo district of Moscow
____ signatures on _____ sheets

Dear Sergey Semenovich!

Please send the answer to such-and-such address, (please send a copy of the answer to such-and-such e-mail address).

application:
copies of signatures of residents (___ signatures on ___ sheets)

Full name signature
date

ALWAYS indicate the number of signatures and sheets on the first page.

how to send a letter

Print out the letter in two copies, attach COPIES of signatures to one of them. Both copies are signed by a live signature. In the overwhelming majority of cases, any person can take the letter to the authority - not necessarily the one who signed it. Of the Moscow authorities, only the Prosecutor General's Office and the President's reception office require the personal presence of the applicant when submitting the application.

You give a copy with copies to the appropriate authority, on a copy without a copy you are stamped on acceptance, date and signature. The stamp is placed on the first page of your letter. That is why it is MANDATORY to indicate the number of sheets and signatures on the first page - that is, on the page on which the stamp will be placed. If this is not done, then the signatures may be “lost”, and instead of 1185 signatures, for example, 26 will remain. And if there is a stamp on the page on which the number of signatures is indicated, then it will be difficult to “lose” the signatures.

In some cases, officials really want to see the original signatures. You can demonstrate them - but in no case give them away. Be sure to go to the procedure for showing signatures in a group of several people, if possible, shoot it on video and do not give signature lists to officials. There are cases when officials snatched documents from activists, lay down on top of the documents on the table, ran away with documents (one official grabbed the documents and locked herself in the toilet with them).