Through which operator does Rostelecom work. Coverage maps of the cellular network of the Rostelecom operator

Rostelecom is the largest telecommunications service provider in Russia. It connects its subscribers to high-speed Internet, digital television, conducts city telephones to houses and apartments. He also deals with cellular communications. Reviews about Rostelecom's mobile communications are what you would expect - positive and negative, in an approximate proportion of 50/50, like any other operator. We will try to consider the most common problems and find ways to solve them.

Features of mobile communications from Rostelecom

Rostelecom is a virtual cellular operator based on the Tele2 infrastructure. Moreover, Tele2 actually belongs to Rostelecom with all the ensuing consequences - this is a similar price policy, almost the same coverage area, almost the same technical problems. In general, the operator works well, and the coverage is getting better and better every year. But dissatisfied subscribers will always be found.

The cellular operator Rostelecom, using the infrastructure of Rostelecom, really has a wide coverage area. But in some regions there is no network. Then national roaming is activated, which is characterized by high communication rates. Under pressure from the FAS, they decreased somewhat, but this did not make them the most profitable. And subscribers will have to come to terms with this fact.

The work of Rostelecom in Moscow and Moscow Region

The Tele2 operator came to Moscow recently, when all other operators firmly settled in their rightful places and recruited subscribers. But the appearance of the discounter caused a certain stir - operating low prices, he managed to quite quickly put together an army of fans. One thing upsets subscribers - in the capital region they will have to change their mobile phone, old models do not work here.

More precisely, not old ones, but those that do not have 3G support on board. If there is no third generation support, then the connection will not work. And nothing can be done here - it is unprofitable for modern operators to build 2G networks. Subscribers have two options:

• Buy a simple phone with 3G support - their cost is from 2000 rubles.
• Buy any smartphone - there are almost no models without 3G on the market.
• Activate 3G in the phone settings - some models have 3G support, but it is disabled in the settings.

We install the Rostelecom SIM card in a new phone, turn on the power - we get a working phone. There is no alternative solution to the problem.

mobile connection from Rostelecom has always had quite attractive conditions, albeit not too extensive. For right choice tariff plan, you should think about your own needs and opportunities that new offers of the company open up for subscribers. And now more about the new trends in Rostelecom, about what mobile communications are from the company and what tariffs are currently available for connection.

Characteristics of tariff plans

Tariffs for mobile communications differ from the company not only in content, but also in prices. This is primarily due to the conditions for the provision of services, depending on the territory of connection. For example, in the capital today there are only 3 offers, and quite budgetary ones, while in Khanty-Mansiysk Autonomous Okrug you can connect 1 out of 8 quite attractive service packages cellular communication.

Due to the transition of most operators to package conditions with unlimited within the network, Rostelecom decides to keep up and create its own offers with the most favorable conditions. So, in Moscow, under the OnLime brand, there are 3 tariff plans of the line " SUPER SIM»:

1. "S" - 200 minutes and SMS, as well as 2 GB of Internet traffic for 199 rubles per month;
2. "M" - offer for more active subscribers offers 500 minutes and SMS, as well as 10 GB for intensive communication in in social networks and surfing for only 399 per month;
3. "L" - the maximum package for the capital includes 1000 minutes and messages, as well as 10 GB for 599 rubles.

The package of minutes is designed for communication in the home region and long-distance calls with Rostelecom subscribers, both mobile and fixed lines.

But the tariff plans for the Khanty-Mansiysk Autonomous Okrug have simply unprecedented content. Only 5 options have an affordable monthly fee and 3 are free from mandatory payments. They offer limitless opportunities not only for communication, but also for the progressive use of mobile Internet. The amount of traffic is enough for both work and entertainment. And now more about each of the sets.

1. Tariff plan " Base"does not have mandatory payments, but has a per-second billing. A minute of a local call will cost 1.8 rubles, as well as 1 sent SMS within the region. Sendings to other regions will cost 2.5, and multimedia 5. Long-distance calls within the network have affordable price, only 2 rubles, calls to subscribers of other networks at 9 per minute. The Internet is quite cheap, 1 MB of data transferred will cost only 1.8.
2. « Just the Internet»Designed for use in tablets and modems. It has all the same prices as the previous version. But for high-quality use in devices, it involves the connection of special Internet options " SIMPLE INTERNET". There are only 3 of them, and they also have a size gradation: "S" - for 99 rubles involves using a 2 GB package for top speed; "M" - 10 GB of traffic for 250 per month; "L" - 30 GB for 550.
3. Offer " SUPER SIM FREE» with per-minute billing offers to reduce the cost of local calls. A minute within the connection region is only 90 kopecks. Moreover, calls to the numbers of neighboring regions will cost the same amount, but for long distances it is more expensive - 2 within the network and 9 to the numbers of other operators. The Internet is quite expensive, at 9.9 per 1 MB.
4. « SUPER SIM M» is the minimum package offer of the company. Includes 350 minutes and messages each, as well as 4 GB of internet traffic for only 190 per month.
   

   A distinctive feature of the tariff is that after the package of minutes has been exhausted, long-term connections in any direction will remain surprisingly low cost at 3 rubles.

5. « L» - involves monthly accrual of packages of 600 units and 8 GB of traffic for a monthly fee of 300 rubles.
6. « XL» - already 900 minutes and SMS, as well as 15 GB for active use of the network for business and personal purposes. Packages can be spent on trips around Russia and you need to pay only 450 for accrual.
7. « 3XL” is a tariff for incredibly active users. Suitable as a corporate solution. 1500 min. and 20 GB is really a lot of room for 750 a month.
8. « XXL"- for those who need the Internet without restrictions and those who decide everything online. Absolutely unlimited access and high-speed file downloads. But in return, they had to sacrifice the traditional part of the services. Only 250 minutes for calls within Russia and the same number of messages, but all this for only 350 per month.

There are also 8 options in St. Petersburg tariff plans. However, the offer “S” turns out to be the minimum in the “SUPERSIMKA” line. Only 500 MB and unlimited calls to Rostelecom phones Leningrad region for 120 per month.

Get more information about the possibilities for connecting in your region on the operator's website or at the company's offices.

Connection

You can become a mobile subscriber from Rostelecom in several ways:

• leaving a request on the site;
• purchase a starter kit in the office;
• by ordering a SIM card by calling 8-800-1000-800.

Oddly enough, the “M” option is considered the starter kit, after spending the packages of which you can switch to any other.

You can do this by sending an SMS with the tariff code to the number 220. For "XL" - this is 14, and for a capacious "L" - 13.

Additional options

For comfortable operation, the operator offers a number of optimization services. Option " Who called” will be relevant for those who are often on the road and may be offline for some time. If during this period someone calls, the message will receive the number of the caller who did not get through. The cost of such an extension is only 50 kopecks per day. You can connect it with the command *100*328*1# , and disable it if not needed - *100*328*0# .

« Promised payment” is one of the most needed services. If 0 on the account is already close, there is always the opportunity to change the balance. The command *100*17# will help to add 100 rubles to the account. But after 3 days the amount will be written off in full.

Rostelecom, after a two-year break, is returning to the mobile communications market - now in the format of a virtual operator. From November 7, a Rostelcom SIM card can be issued at any sales office of the company in the Urals and Perm Territory. It is assumed that mobile communications will allow the universal operator to increase the loyalty of the existing subscriber base, expand its presence in the corporate market, and also launch converged services for the Internet of things, smart home and industrial Internet.

“You cannot step into the same river twice,” says the ancient Greek philosopher Heraclitus. However, this statement does not seem to apply to Rostelecom. The company keeps entering the same river for the second, third and even fourth time. The launch of mobile communication services under the Rostelecom brand is a vivid confirmation of this.

Until 2005, the company (then it was the regional operators Yuzhno-Uralskiy cellular telephone”, “Uralsvyazinform”, “Ermak RMS”, “Tyumenruscom”) has already built and operated mobile networks in the Urals. In 2005, all cellular assets were united under a single Utel brand. In 2012, the Utel brand was replaced by the federal Rostelecom. Well, in 2014, the state-owned company transferred all its mobile assets to a joint venture (JV) with the Tele2 operator. This step was supposed to increase the efficiency of doing business.

The creation of the joint venture freed Rostelecom from a significant investment burden necessary for the development mobile business. Thanks to this, the company concentrated on the development of high-speed Internet optical technologies. In turn, Tele2, having received mobile assets and the license base of Rostelecom, quickly launched the construction and modernization of the network for the introduction of 3G, 4G, and also significantly increased the geography and number of service regions.

For the last two years, Rostelecom has focused exclusively on the fixed-line market, while Tele2 has focused on the mobile market.

However, changes in the telecommunications market and the rapid development of Internet of things technologies forced the management of Rostelecom to return to mobile communications. True, this time the company did not launch networks on its own. A cost-effective virtual operator (MVNO) model was used. The project partner, as expected, was a joint venture based on Tele2, 45% of whose shares are owned by Rostelecom.

What is MVNO?

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A mobile virtual network operator is a company that uses the existing infrastructure of another operator, but sells services under its own brand.

The full MVNO model implies that the virtual operator uses only the radio part of the partner (frequencies, base stations and networks connecting them). The virtual operator itself is responsible for everything else: licenses, own resource numbering, switching, billing, SMS center and customer service center. Thus, with a full MVNO model, an operator can offer its own mobile product. Rostelecom has taken this path.

The company uses the existing infrastructure of Tele2, but has its own licenses for the provision of mobile services, its own number resource, its own switching center, billing and customer service center, which, by the way, is located in the Chelyabinsk region.

Rostelecom tariffs for mobile communications

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In terms of pricing, Rostelecom's proposals for mobile services almost completely copy Tele2's tariffs. Subscribers have access to four Super Simka package tariffs with a different set of services: S, M, L, XL (full copies of Tele2 Black, Very Black, Super Black, Mega Black tariffs). In addition, there is a tariff without a monthly fee "Super Simka Free" with a single price for all directions in the home region, as well as a tariff for modems and tablets. There are additional "Just Internet" options with different mobile traffic packages: S, M and L.

Rostelecom's entry into the mobile communications market may primarily be of interest to the company's existing subscribers. The fact is that Rostelecom mobile users can communicate with home phone subscribers in their region for free. As part of the campaign, all calls between fixed and mobile phones of Rostelecom are free. When purchasing a SIM card, a one-time 50% discount on the subscription fee for home telephony services is also provided. Thus, the state-owned company seeks to minimize the outflow of wired phone customers.

In addition, Rostelecom mobile users will be included in bonus program, which will allow you to receive discounts, for example, on a subscription fee for home phone, interactive TV, buying movies in the media library, etc. All discounts are promised to be added to the personal account on the corporate website of Rostelecom, as well as to the mobile application in the very near future.

In the near future, Rostelecom customers will be able to combine their personal accounts for wired telephony, Internet and interactive television with mobile account. Moreover, the operator's representatives promised to launch a single account that combines 4 communication services for the whole family with the possibility of planning and quoting mobile Internet, minutes and SMS packages, buying movies, connecting Parental Control. Such integration will allow launching “family tariffs”, as well as general Internet packages for the most different devices, combo package for home and Mobile Internet.

In order to become the owner of a Rostelecom SIM card, you need to use at least one of the company's main services - a home phone, Home Internet or Interactive TV. You can issue it at any Rostelecom sales and service center or by ordering it on the operator's website.

The Rostelecom SIM card is suitable for any subscriber devices (smartphones, tablets, mobile phones), as it is available in three form factors at once: nano, mini and standard.

Apart from individual clients Rostelecom's mobile communications are also available to corporate clients. Special tariff offers for small, medium and large businesses have been developed.

The company does not deny that they are actually returning to work schemes two or three years ago. When connecting service packages, for example, Internet access and mobile communications, the flexible system discounts. Rostelecom also offers a convenient cloud solution Mobile Device Management, a service for secure remote use of corporate information systems and resources on employee mobile devices.

Comprehensive communication services: now also mobile services

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Rostelecom hopes that the company will be able to become a single provider of communications services for customers, offering fixed-line telephony, Internet, interactive TV and mobile communications services.

“By launching mobile communication services under the Rostelecom brand, we offer our subscribers to take their usual home communication services and content with them. Now they will be available anywhere where there is a mobile connection. For example, on a smartphone, you can watch the same set of TV channels as at home. Our company will combine home and mobile phones into one network, and on-net calls are always the most profitable. In the future, we plan to develop family tariff offers, for example, to provide a comprehensive package for home and mobile Internet services. Rostelecom's services at the most attractive rates are now always close to our subscribers, not only at home, but also outside of it,” notes Anton Kolpakov, Vice President and Director of the Ural macro-regional branch of PJSC Rostelecom.

In addition, Rostelecom relies on various mobile applications that help make the use and management of communication services as comfortable and simple as possible. For example, the Interactive TV application, using the Multiscreen service, allows you to watch the same content on the screen of a smartphone or tablet as on a TV at home. The My Rostelecom application is a mobile personal account in which it is easy to manage services and options, replenish an account, participate in a bonus program, and so on. There is also a popular mobile application "Gosuslugi", which is supported by Rostelecom. The Allo IP telephony mobile application (similar to Skype) will soon be presented, which will be linked to fixed telephony numbering and will help favorable rates make long distance calls.

The launch of the MVNO will also make it easier for Rostelecom to provide IoT, smart home and industrial internet services. The fact is that most of the innovative gadgets interact with each other through SIM cards and mobile communications. Taking into account the fact that the state-owned company is actively investing in the Internet of things, cloud technologies and the industrial Internet, the launch of mobile communication services looks natural. Potential customers will no longer need to enter into several contracts with different operators.

Summary

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In order to streamline all the information about the emergence of a "new" "old" mobile operator in the Urals, we have formulated several theses.

1. If you are not a client of Rostelecom and are not going to become one, you will not be interested in launching mobile communications from this operator. The presented tariffs are identical to Tele2 tariffs.

2. If you are a Rostelecom customer or intend to become one, switching to mobile communications from Rostelecom may be of interest. First, you will receive free calls to landlines and from landlines to mobiles. Secondly, you can receive a 50% discount on your home telephone subscription fee if you use one. Thirdly, mobile communications are included in Rostelecom's bonus program. The accumulated points can be spent on communication services, the purchase of digital content, films, etc.

3. You can manage Rostelecom mobile communications from the operator’s personal account and mobile application(no need to update).

4. To switch to Rostelecom mobile communications, you can use the number storage service. For a direct transition, you need to write an application and pay 100 rubles for the fact of transferring the number.

5. Corporate clients Rostelecom again have the opportunity to receive all communication services from one operator at special prices. This, in turn, simplifies the workflow and improves the level of customer service.

6. Rostelecom customers can count on the appearance complex services Internet of things, "smart home" and services for automation of industrial processors using the industrial Internet.

It should be noted that the integration processes of combining or bonusing different communication services are typical for many telecom companies.

For example, subscribers of the MTS operator can receive discounts on the subscription fee for wired Internet and TV services. MegaFon and Dom.ru subscribers can receive cross discounts on subscription fees. At Beeline, you can use a single package offer for mobile communications, wired Internet and interactive TV. Clients of Intersvyaz premium tariffs can use 4G Internet free of charge using special SIM cards (MegaFon acts as a technology partner).

Thus, Rostelecom's new proposal is a completely predictable and justified step towards building a loyal subscriber base for the future.

Rostelecom is known for Internet access services. But few people know that at the same time he is one of the cellular operators. Its SIM-cards are sold in all branded offices of the operator and are offered when connecting any services. The Rostelecom coverage map often coincides with the Tele2 coverage area, but upon closer examination, we still notice some differences. All this will be discussed in our detailed review.

Details about the coverage area and its features

To begin with, we note that the most accurate map of Rostelecom's coverage area in Russia does not exist. It is missing even from the operator himself. The thing is that when building maps, the features of the terrain, the presence in it of certain buildings that absorb or reflect the signal, are not taken into account. Also, in the process of creating maps, the nature of the propagation of radio waves is not taken into account.

Creating an accurate map even with these parameters is impossible for two reasons. The first is that the location of objects can change on the ground. The second is that dozens of factors influence the propagation of radio signals: humidity and air temperature, precipitation, solar activity, the earth's magnetic field, and much more. Therefore, absolutely all coverage maps are only indicative.

It is even more difficult to clarify on your own what the coverage area of ​​Rostelecom looks like. First, the cell phone does not display received signal strength data in real time. And secondly, phones differ from each other in sensitivity. One will show the presence of a signal at a given point, the other will declare its absence. A practical experiment will help clarify the adequacy of the reception:

• Buy a Rostelecom SIM card.
• You leave for the place.
• You take out your phone from your pocket.
• Check for a signal.

But even in this case, one cannot count on a 100% result - due to the characteristics of the radio signal propagation, the next time there may not be coverage at this point.

What is indicated on the coverage map of the operator Rostelecom

Considering the coverage of the Rostelecom network on the operator's website, we can distinguish four main zones:

• Empty territories - there is no subscriber service area, telephone (like any other mobile device) will be silent.
• Broadcasting zone 2G - the data transfer rate varies here from 32 to 160 kbps.
• The 3G broadcasting area is larger than the 2G area, the speeds here vary from 200 Kbps to several megabits.
• The coverage area of ​​4G networks is the realm of high-speed Internet from Rostelecom at speeds up to 75 Mbps.

All speeds are variable, all territorial designations are extremely conditional. There are a lot of errors, so you should not count on the accuracy of the maps.

Official card from Rostelecom

As a mobile operator, Rostelecom posted on its official website detailed map cellular network coverage. There is a convenient search line here that allows you to clarify the presence of a signal at a particular point. The map shows both filled and empty areas. 2G and 3G networks occupy quite large areas, while cellular communications in the 4G standard are represented by only small “patch”.

The coverage of the fourth generation networks from Rostelecom cannot be called continuous, but the number base stations grows annually.

The Internet coverage area from Rostelecom is not indicated on the map, because the mobile Internet works in networks of all three generations. But you can navigate by 3G and 4G broadcast marks, where high-speed access works. Please note that the data here is updated very rarely - it is quite possible that your area has been broadcasting in 4G for several months, and nothing is said about this on the official coverage maps from Rostelecom.

unofficial map

We present to your attention one interesting cartographic service, information for which is sent by real subscribers. They evaluate the presence of a signal of one or another operator at arbitrary points, on the basis of which the map is formed. As an example, check out the coverage of Rostelecom in Moscow. 3G coverage marked in green, 4G coverage in blue. 2G networks in Moscow do not work.

When studying the map, choose the Tele2 operator - it is his resources that are used by Rostelecom to build their own cellular network. The operator has very few towers. The information in this service is updated in real time and is accurate.

Currently, there are several providers operating in Russia, and one of the most famous is Rostelecom. This company provides its customers with a fairly wide range of services and covers a huge audience. The provider regularly has new offers that not only attract the attention of subscribers, but also raise a lot of questions.

Rostelecom is well aware that despite the efforts to make its products as accessible and understandable as possible, many customers will still have questions, in connection with which the provider has organized a customer support center. Knowing how to call the Rostelecom operator, the subscriber will be able to get an answer to almost any of his questions. The operator has provided the possibility of contacting a contact center specialist in several ways, and below we will consider them all, but you will only have to choose the most suitable option for you.

• brief information

Rostelecom single technical support number - 8-800-100-08-00 or 8-800-100-25-25;
Rostelecom contact center - 611 or 000;
When in roaming — +7 908 221 00 413;
From a landline phone - 8 800 300 18 01.

How to call a Rostelecom operator from a mobile and landline

Today, in almost every city in the country there are regional branches of support for Rostelecom subscribers, however, it takes time to visit the company's office, which not everyone is ready to allocate. Rostelecom understands this very well, so the possibility of remote customer service was created. The methods discussed below are available to all subscribers of the Rostelecom operator, regardless of their form of service. Rostelecom can be completely free of charge at any time and on any day of the week. There are several numbers for communication with the Rostelecom operator, a call to which can be made from any phone, including when you are in international roaming. A separate number is provided for each case and they are all listed below.

1. If a Rostelecom number is used to communicate with the operator, then you can use one of the short numbers. Dial a number on your phone 611 . Then it remains only to wait for the answer of the specialist. A similar call can be made to number 000 . It should be noted that it is not always possible to get an immediate response from a customer support center specialist. Often the operators are busy and you have to wait for a response in turn. The waiting time depends on the workload of the contact center. The operator can answer both in a few seconds and after half an hour.
2. To contact the operator, you can also use a single Rostelecom technical support number. To do this, dial one of the following numbers on your phone 8 800 100 08 00 or 8 800 100 25 25 . Similar to the previous method, connection with the operator may take some time depending on the system load. The numbers are available around the clock and are free of charge when making a call from the territory of Russia. If you are abroad, then the following item will be of interest to you.
3. If you do not know how to call the Rostelecom operator in roaming, then just dial the number +7 908 221 00 413 , then wait for the answer of a specialist and ask him a question that interests you.
4. You can call the Rostelecom operator not only with mobile phone, but also from a stationary one. To contact a customer support center specialist, dial a single number on a landline phone - 8 800 300 18 01 . The call is free and available around the clock.
5. Speaking about how to call the Rostelecom operator, one cannot but mention the opportunities provided by registration in personal account. This service allows not only to contact a specialist online, but also to avoid such a need by independently resolving the issues that have arisen. With the help of the self-service system, the subscriber can perform a huge number of different operations. For example, in your personal account, you can connect and disconnect services, replenish the balance, get acquainted with the provider's new offers, etc.

It should also be noted that for each type of service, Rostelecom has provided individual hotlines that allow you to connect with a specialist who specializes in solving specific issues. Thanks to this, subscribers can receive high-quality support as quickly as possible.
Below are the most popular numbers of such services. We recommend that you familiarize yourself with them and if among them there is a number that is relevant to your question, it will be most convenient to use it.

• 8-800-300-18-02 or 118-02 - Service technical support cellular subscribers. This also includes the previously given numbers 611 and 000, which are also accessible to mobile subscribers;
• 8-800-300-18-03 or 118-03 - Single Service technical support for Internet subscribers; 8-800-300-18-05 or 118-05 - Acceptance of applications for connecting services;
• 8-800-300-01-00 - Telephone system for customer service;
• 8-800-100-08-00 - Number of the sales service operator.

As you can see, the provider has put in a lot of effort to provide its subscribers with real-time support. high level. This is where we will end this article. Now you know how to call the Rostelecom operator, it remains only to choose the most suitable method for you. We hope the material prepared by us was useful to you.