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Blank inventory business lines. Renaissance insurance (including intouch insurance) - reviews about the company

Claim No. 0086403779 LLC Business Line»on compensation for damage for damage (spoilage) of cargo in the amount of 14,526 rubles 25 kopecks.
October 7, 2014 I purchased the item for personal use. According to the consignment note No. 14-00213558224 dated October 13, 2014, the cargo was transferred for transportation to the city of Orel by Delovye Linii LLC. The item I purchased was not delivered on time. After the expiration of the estimated delivery time, I checked the delivery status of the cargo on the company's website, which confirmed the dispatch of the cargo and its delivery in 3-4 days. A daily request shifted the delivery by a day. Repeated personal phone calls hotline didn't give any result either. The operator did not have information about the status of the cargo, referring to the fact that the company Delovye Linii LLC does not control the movement of cargo along the route and reports its actual arrival at the terminal. Due to the delay in delivery, I left a telephone message about checking the status of the cargo on 10/23/2014, which they undertook to consider in the near future and report the result. After 5 days on 28.10.2014 by phone they confirmed the status of the shipment, which again was not reliable information. Daily phone calls to the hotline did not give any result. Only after a personal request from the sender on October 28, 2014 with a claim at the St. Petersburg Vostok terminal, it was discovered that the cargo was at the terminal. On October 31, 2014, the manager of Delovye Linii LLC reported that the cargo had arrived at the terminal in Orel. On November 3, 2014, I paid for the delivery, and received an invoice for delivery No. 14-00213558224 dated November 3, 2014, according to which I received the cargo at the terminal. The cargo was presented for acceptance in damaged rigid packaging (visible distortion of the rigid packaging and splitting of the crate boards). Services for packaging cargo in rigid packaging were provided by Delovye Linii LLC, which is confirmed by invoice No. 14-00213558224 dated October 13, 2014. The package was marked with the number No. 14-213525945, Penza, corrected for 14-213558224, Orel. To inspect the condition of the cargo, a specialist from the claims department of Delovye Linii LLC Baranova Svetlana was called in, in the presence of which the inspection of the cargo was carried out. The cargo had significant shortcomings that did not allow the cargo to be used for its intended purpose, i.e. damage to the cargo is visible, which is recorded on a material carrier - a camera. After inspecting the cargo, I wrote a letter of refusal addressed to Gen. director of LLC "Business Lines" about the refusal to receive the cargo due to damage to the rigid packaging of the cargo along with the goods. In the preparation of the Act of damage to cargo transport company I was denied. I sent a letter to Delovie Linii LLC informing me of my intention to draw up an act unilaterally in case of refusal to jointly draw it up. As a result, a Cargo Damage Report was drawn up unilaterally due to the TC's refusal to sign the Report, although none of the parties has the right to refuse to sign the Certificate. And they must indicate their opinion in case of disagreement. A claim was also filed by Delovye Linii LLC.
November 18, 2014 TC "Delovye Linii" redirected the claim to IC Renaissance Insurance, which appointed the curator Balabas Yulia Gennadievna and undertook to consider the claim within 4 days.
Since that time, no decisions have been made. The curator of the UK is delaying the consideration of the claim. Requesting documents only unilaterally, does not work with the Business Lines shopping center. After receiving the next document, it takes additional time to respond. Three times forced to receive cargo under a commercial act.
In accordance with the Federal Law No. 259 of November 8, 2007, the CHARTER of ROAD TRANSPORT AND URBAN GROUND ELECTRIC TRANSPORT
Article 15 p.2. If, due to damage (spoilage) of the cargo during transportation, the possibility of using the cargo for its intended purpose is excluded, the consignee has the right to refuse to accept the cargo and demand compensation from the carrier in accordance with Part 7 of Article 34 of this Federal Law.
Based on the nature of the damage, the cargo cannot be used for its intended purpose. In this regard, a letter of refusal was drawn up addressed to the General Director of LLC "Business Lines" vx No. Ol1031 dated November 3, 2014. The nature of the damage is shown in the photographs and the manufacturer's conclusion.
Today, December 25, 2014, things are still there.
The limitation period is 1 year, left - 10 months 1 week.

The company "Business Lines" provides services for the transportation of goods on the territory of the Russian Federation and the CIS countries. An important aspect, in the work of a transport company, is the availability of correctly completed documentation. The carrier takes care of its reputation and tries to create comfortable conditions for its customers. In this regard, on the official website of the company there is a section "Documents for download", which includes the entire set of documentation that may be needed when sending the goods. Let's consider some options in more detail.

Types of powers of attorney for sending and receiving

A power of attorney is a document by which a person has the right to perform certain operations on behalf of a third party.

The company "Business Lines" offers several types of powers of attorney, which, in turn, are divided into two large groups:

General power of attorney, which includes:

general power of attorney to receive the goods;
general power of attorney for the shipment of goods;
general power of attorney for receiving and sending cargo;

One-time power of attorney, consisting of:

a one-time power of attorney to receive the cargo;
a one-time power of attorney to send the goods;
a one-time power of attorney for receiving and sending cargo;

The difference between the two groups is that the first type of documentation gives more powers and rights to interact with the cargo than the second.

Types of forms and documents in "Business Lines"

On the official website dellin.ru, in the appropriate section, there are a large number of forms and documentation related to the transportation of goods. In order to make it easier to navigate in the variety presented, all documents are divided into paragraphs by topic:

forms of transport expedition contracts;
forms of transportation contracts;
forms of cargo storage agreements;
price lists for services;
information on air transportation and express transportation;
legislation;
application forms;
data change forms in the order;
sample documents;
forms of documents; Company details;
cargo lists; representatives of the press;
website and mobile app users.

Each section includes a package of documents relating to a specific topic. For example, the last section contains rules and guidelines for using mobile application. Also, under all sections there is a link, clicking on which will open documents that do not support the pdf format. These can be photographs, drawings, Word and Excel documents. In order to use any of the forms presented, there is no need to register with the LC. It is enough to go to the site, go to the desired section and find the appropriate document. After clicking on the link, the download will happen automatically.

How to request accounting documents?

There are several types of such documentation:

documents (invoice and certificate of completion, receipt, invoice, PKO, forwarding receipt);
Act of reconciliation;
check;

In order to make a request for accounting documents, you must fill out an application on the official website of the carrier. It must indicate the type of document, for what period of time documents are needed, indicate the applicant's data (TIN, legal form, checkpoint, name. legal address, contact person responsible for reception, and his telephone number). Next, determine the delivery method and clarify whether copies of documents need to be sent, in the affirmative case, indicate the method of sending (fax or e-mail). After clicking the "Place an order" button, the application will be sent automatically.

About the power of attorney for "Business Lines" to receive the goods, the article says. Below you can download sample forms and completed copies.

This network company is engaged in cargo transportation between its terminals. Its points and offices are located throughout Russia. To receive the delivered cargo in this company, a power of attorney is required. You can draw it up at any notary organization, office.

The form of the paper must take into account all the standard points, columns and lines that are prescribed for such documentation. The document is signed by the principal and the attorney, assures - the notary.

What is a company

GC (Group of Companies) "Business Lines" is an operator specialized in the transport and transportation sector engaged in loading, unloading and delivery of goods transported from one of its terminals to another.

General information about the logistics institution:

Time of creation - 2001.
The city of origin of the organization and location of the main office is St. Petersburg.
Number of terminals in Leningrad region and the northernmost capital of Russia - 20 objects.
Coverage of activities - throughout the country.
International shipping is available.
The working schedule of reception and issue ("SPb-Parnassus", "SPb-Vostok") - all days of the week.
Cargo storage in terminals - "SPb-Shushary", "SPb-Parnassus".
Types of transported goods - specialized, of the same type, prefabricated, live, etc.
Transport used - couriers, cars, air (mainly for international transport), multimodal (the use of several types of vehicles in one route).
In addition to logistics, a network of warehouses and the provision of warehouse services are used.
A call center, online chat, a portal for consultations and applications are open around the clock.
For the full use of the site, prior registration and authorization (login with a login, password) is required.
The last date of receipt of the certificate of quality of service "ICO 9001:2015" is 2017.

All design documentation in cooperation with this enterprise must be observed taking into account all norms and rules under the laws Russian Federation. The documents must contain the original signature of the sender.

Forms of invoices, invoices, applications, payment orders, powers of attorney, the company accepts only the generally accepted form.

The operator is considered in Russia one of the main leaders in its field. You can put the goods for shipment in the company "Business Lines" using its official website.

When placing an order, the recipient's personal data and, accordingly, the number of the power of attorney by which he was given such rights are indicated.

Types of power of attorney for "Business Lines" to receive cargo

More than one option is used to receive the cargo. Such documentation usually has two main directions:

1. With a one-time use of rights - ordinary.
2. With repeated application of the rights of an attorney - general.

In addition, paper can be of different functionality with a certain manipulation of the load:

receipt;
sending;
receiving and sending.

Typically, such a document is issued exclusively on individual. It happens that it is necessary for an individual entrepreneur.

In any case, the transfer of rights is carried out to an individual who could not only be present at the inspection of the cargo, but also affix the necessary signatures, show, accept various papers related to the receipt of the cargo.

one-time

A document for one-time use is required in non-systematic cases of receiving cargo from the Delovye Linii company.

This is usually required when the parcel needs to be received once or twice a year. This practice applies to both individuals, individual entrepreneurs, and medium-sized, large enterprises.

Therefore, if the cargo must be received by an attorney from an organization, or production, company, then you can make a paper with a notary that will give such rights.

You can issue a one-time power of attorney:

a citizen in the name of another civilian;
a legal entity to its employee who is trusted to receive the cargo;
a sole trader to someone you can trust.

Duties to be performed by an employee of the enterprise, or another attorney, according to a one-time power of attorney:

Bring and show documents related to cargo transportation.
Receive cargo documentation.
Put signatures on behalf of the principal.
Check the integrity and safety of the brought.
Pay for services (if required).
Pick up and take away cargo from the warehouse of the operating company.

General

A general paper for a person who is trusted to receive cargo at the Business Lines terminal is necessary when, for the principal, the delivery of what is brought and received is carried out regularly. In this case, a separate delivery schedule for the recipient enterprise can be drawn up.

Tracking all this, as well as receiving cargo every time, the director of an enterprise can entrust one responsible person- a staff member.

In practice, it turns out that often the regularity of service in the company "Business Lines" falls precisely on representatives of small, medium and big business. Civilians rarely issue this type of document.

What are the duties of an attorney under a general power of attorney:

Work with documents.
Signatures.
Storage of seals and their use.
Carry full responsibility for goods and materials (commodity-material assets).
Takes care of the integrity of the cargo during further delivery to the address.
Personally deliver to the addressee.
Issue refusals, send complaints upon detection of damage to the delivered property, etc.

Blank document

After downloading to your computer, the forms are filled out manually, and then the already completed ones are printed on a printer on paper.

They can be checked by freight forwarders, an official representative of the operator, or an intermediary, warehouse workers, and other employees. On the basis of a power of attorney, a payment order is activated when it is necessary to pay the company "Business Lines".

These procedures are done without pre-registration and authorization on the site. To issue in in electronic format document, you will first need to log in (log in as a user of the service).

Then go into Personal Area and through it, re-enter the forms general order. Select the required power of attorney and fill in all its fields and items on the page that opens.

Electronic filling of such documents makes it possible not to print them on paper, but immediately send them through the service Email to the company address. All this is done through a personal account.

However, the paper must be certified by a notary. For this, a connection with a specialist is used, as well as his electronic signature.

Sample Fill

In a one-time power of attorney, without fail the following information must be filled in:

Place and date of the transaction.
Full name of the trusting company.
Number from the certificate of the taxpayer of the firm-principal.
Register the position who acts as a trustee on behalf of the enterprise.
Indicate on the basis of what such a person acts - the Charter, for example.
Personal information of the authorized person.
Confidant Functions.
Validity periods.
Signatures of the parties with transcripts of their names.

A general power of attorney must be filled out in the same way as a one-time power of attorney, but with the only difference that the functions will be expanded. This must be stated on the form.

A distinctive feature of such paper will also be its validity period. Most often it is made with a validity period of a whole year. The maximum duration of such power of attorney is 3 years.

The recipient is obliged to present at the point of receipt all the necessary papers. A power of attorney can be made through a notary public for a one-time receipt of the shipment.

But with regular cooperation with the freight forwarding company-operator, you need a general power of attorney with extended functions for the trusting representative.

Transport companies organize the delivery of various goods from the sender to the recipient. But not everyone knows that even small parcels can be sent with their help.

Large transport companies have their own terminals in many Russian cities. Therefore, before sending the goods, you must first find out if there is a branch of the company at the point of departure and in the place where the parcel is sent. Many companies offer delivery not to the terminal, but to the address of the recipient, but it costs more.

Sending parcels by the company "Business Lines"

One of the most famous companies in the cargo transportation market is Delovye Linii LLC. It has existed since 2001, has an extensive fleet of vehicles and more than a hundred divisions in Russia, Kazakhstan, Belarus, Kyrgyzstan. In addition to large shipments, the company also delivers small-sized cargo and documents with the following parameters:

weight - up to 5 kg;
size in one of three dimensions - up to 0.4 m;
the sum of three measurements is not more than 1.1 m.

Transportation is possible between all cities in which there are branches of the company. The cost of sending a parcel by a transport company includes delivery from the sender's address to the recipient's address (this is possible only within the city). A person can hand over the parcel to the terminal on their own, but the price of the service will not change.

To send the goods, you need to fill out the order form on the website or at the company's branch. Then a receipt is issued, which is the main forwarding document. If the sender or addressee is an individual, then not only the name, surname and patronymic, but also passport data are indicated. The invoice number must be reported to the recipient, it can also be used to track the parcel on the website of the Business Lines company.

When declaring the value of the cargo, it will be insured, but you can refuse to insure the cargo at your own risk.

The cost of transportation is calculated after determining the parameters of the parcel at the terminal. Payment can be made in cash or by bank transfer.

Business lines provide the possibility of air transportation of goods, as well as delivery by several modes of transport. For transportation on non-standard routes, individual logistics schemes are developed.

It should be noted that sending a parcel by the transport company Business Lines is possible if its contents are accepted for transportation. Some goods are prohibited for transportation, for example: perishable products, live plants, animals, cash, alcohol, hazardous chemicals, weapons and so on. There is an additional list of restrictions for air travel.

Thus, using the example of Delovye Linii LLC, the basic principles for the delivery of small-sized cargoes by transport companies are shown.

Datalife Engine Demo

Example of filling out a claim business lines
How to write a claim to Business Lines?
Renaissance Insurance
Error 404

Error 404

Review of Business Lines

Datalife Engine Demo Increasingly, complaints are being filed against the carrier "Business Lines", the claim of each client is subjective; with regard to financial claims, the violations that gave rise to the dispute are typical. Clients who have had no problems with cargo highly appreciate the professionalism of the employees of the "Business Lines" company. But practice shows that the carrier fulfills its obligations to customers only before any unforeseen circumstances arise. The latter can cause: - damage to cargo, etc.

How to write a claim to business lines?

Attention

After opening the form to fill out, you will need to enter the required information. For the most part, the form is a choice of several options on different issues. After providing the required data, the claim will be created, and you will need to print it, sign, scan and attach an image to the claim.

Important

Only after this action you can send it to work. But what about documents, you ask? The fact is that you will need to open the claim again, and then attach documents to it. In the proposed options there will be points for a variety of copies of papers.

But before attaching them, consider the fact that they must be legally correct, have all the necessary signatures, seals or other assurances.
I ask, but you have already figured out who is right and who is wrong. What do you think they answered me. NO. I say, but what ... then you already hung this amount on me and do not issue a paid order. We understand. I ask again, when you figure it out, they answered that they are dealing with you ... in short, I'm shocked.

Info

By the way, find out some contacts of who is responsible for this, bosses, etc. unreal. There is only one answer. We do not have such information. I do not recommend this company at all. We bought a dining table in Moscow, in the Grand store in Khimki.

We wrote an application in the store for the delivery of cargo by Business Lines to Yuzhno-Sakhalinsk. They paid 2000 rubles for delivery to the nearest terminal in the same place, in the store. They flew home. Delivered today. Ceramic countertop to smithereens.
We made an act with the forwarding driver. All photographed. Now let's write a claim. I called them on a 24/7 phone.

Business Lines - Claims Department

According to paragraph 3 of Article 796 of the Civil Code of the Russian Federation, the carrier, along with compensation for the established damage caused by the loss, shortage or damage (spoilage) of cargo or baggage, returns to the sender (recipient) the carriage fee charged for the carriage of the lost, missing, spoiled or damaged cargo or baggage if this fee is not included in the cost of the shipment. Based on the foregoing, I request within 10 calendar days from the date of receipt of the claim:

To return to me the money paid as a carriage fee in the amount of 3,000 rubles.
Reimburse the cost of partially damaged cargo in the amount of 5000 rubles.

10/05/2017 Signature Claim form in Delovye Linii.doc to contents Complaint on the company's website In addition to the above methods of filing a claim, you can use it through the website of the transport company.

Documentation

Having estimated the approximate amount, you can decide for yourself in advance how expedient the proceedings with Business Lines will be, because it is almost always quite difficult. You can demand that the transport company deliver it back to you, but upon arrival of the goods, do not rush to pick it up. You need to demand that Business Lines draw up a full-fledged act in which all damages will be recorded.

In case of refusal, we strongly recommend that you hire an expert from the Chamber of Commerce and Industry or the Consumer Protection Committee to draw up an act. Appeal to less significant organizations may result in Business Lines challenging the act and may indeed challenge it. In addition to the struggle to draw up a complete act and warning Business Lines of the desire to conduct independent expertise You will need to file a claim with this transport company.

Oops!

With the presence of attesting witnesses and witnesses, and in the event of damage, they signed, or rather FORCED the carrier (driver, forwarder) to sign the "Act of Identified Defects" as we are told Civil Code RF, not theirs i.e. Business Lines "commercial act" and other "toilet paper". Regarding insurance, no one knows anything and it is unlikely that anyone will receive it, it is also unlikely that anything will be achieved through the court, no, of course you will win the case and the court will decide in your favor, but you will not receive money, Business Lines have already been condemned for many and many millions that no one will not see because the company will simply go bankrupt, and you will just have a paper on which it will be written that someone owes something to someone! It seems that the authorities do not know at all what is happening there. The manager said that they do not have authorities.

Ipc-star.ru

Thanks in advance for your assistance! Check the correctness of the filled fields! + Add a Comment ‹12›   Related Complaints Business Lines Terrible Service (04/18/2018) Business Lines Didn't issue the shipment upon receipt. (03/13/2018) Business Lines Opened package of cargo and incomplete cargo (03/08/2018) Business Lines SDA (02/22/2018) Business Lines Loss of cargo (01/24/2018) Business Lines Fired an employee who worked in the film for 10 years (01/22/2018) 2018) Business Lines Fucking lines (26.12.2017) Business Lines Did not return the goods (05.12.2017) Business Lines Rigid packaging imposition (21.11.2017) Business Lines Fraud and extortion (11.10.2017) ZhKU for three months (10 min ago) Fair Masters Deception.

business lines claim form

Moreover, if the cunning company Business Lines is against it, you can immediately pay for the delivery of the cargo by receiving a check in this case, according to the law, you are considered to have fulfilled your obligations and the company has no reason not to give your cargo for inspection. If, after payment, you are slipped an Act (Invoice) for signing, you still do not sign until the cargo is unpacked and inspected for damage, if this is prevented, call the police, because they are trying to steal your things from you! Never, never again will I be associated with Business Lines. And I don't lie to anyone. Tell me what to do, they transported things from Kazakhstan, they brought them well to Omsk and even loaded them carefully.
And they brought a mess to Voronezh, how is the cargo reloaded there? I got the impression that there are football players or someone else working there.
If all the documents are properly prepared, and this is not difficult, and you did not sign the invoice, after some time the court will decide in your favor. If there is at least one competent lawyer in Delovye Linii, they will offer you a pre-trial settlement of the dispute, of course, the amount of compensation here can be very modest, but it will be problematic to get even millions awarded by the court from a company that is already up to its neck in lawsuits, you know, it will be problematic, but in the end it will be difficult to decide only to you. 8.09.2017. I ordered the delivery of cargo Krasnoyarsk - Kemerovo on 11.09.2017 from 13.00 to 18.12.09. billed, paid. 13.09. notify the payment, they saw the cargo, we will pick it up and bring it on 18.09. approximately.