Letter templates and standard phrases in English used when shopping on eBay, Aliexpress and other online stores. business letter sample

For online shopping in English trading floors: eBay auction, Amazon hypermarket, Chinese Aliexpress, and hundreds of others, perfect knowledge of English is not at all required. Product descriptions can be easily translated by an automatic translator like translate.ru, or simply, using any search engine, you can find a similar product in the Russian-speaking segment of the Internet with an already translated description. Correspondence with sellers on eBay and the staff of online stores usually comes down to standard phrases.

We have tried to compile a small "phrasebook" with a set of the most commonly used phrases and expressions that you can use for typical situations. The phrases are composed as simply as possible, so that if necessary, you can always “design” the desired letter.

1. Politeness does not hurt in any situation. Try to always start your message with a greeting, and end with a farewell and a signature.
2. The letter should always be specific, remember that the people you contact, as a rule, you are not the only client. Therefore, always indicate the identifier of the product(s) that the letter refers to: it can be the lot number on eBay, the internal product number in the online store, in extreme cases, just insert the standard URL - a link to the product. In a letter after the word product - item, you can always insert a number or a link in brackets.
3. If your knowledge of English leaves much to be desired, you should not build complex structures. In this case, brevity is your forte. Use simple phrases.
4. Disrespect, rudeness, rudeness, threats never do any good. Try never to “burn the last bridge” with insults, even in the most difficult and seemingly hopeless situation. It's not in your best interest - because everything can change. On eBay, rudeness and insults are punishable, and a user's account can be blocked for threats.
5. Make sure your letter is well reasoned. Do not make unfounded statements, statements, do not make unreasonable demands. Back up everything you write with facts.

Letter templates and standard phrases in other languages

Standard phrases

Questions about the purchased product

Payment for goods

Delivery. Insurance. Customs

Intermediaries

Deal Cancellation

Item not received/does not match description. Disputes. Returns

Feedback exchange

Standard phrases for positive feedback

Standard phrases for negative reviews

In this article, you will find information on dealing with difficult letters that are often encountered in business interaction, as well as see samples of business letters. These are letters, the need to write which arises in a situation of violation of business interests: a letter of request and a letter of claim.

Since the situation itself is quite difficult, writing a letter in such a situation is very difficult. important issue in which it is important for the author to be literate, polite, correct, and at the same time, able to firmly defend his business interests.

Successfully solve the complexity of "difficult" letters help:

• Competent attitude in interaction: a firm but correct attitude towards partnership
• Choosing an appropriate style of writing (formal or business confidential)
• Competent and logical handling of facts

Sample business letters.

(installation - partnership, style - official business, convincing handling of facts)

Dear Colleagues!

In order to take measures to ensure the quality and reliability of the KIP-12 device under operating conditions, produced by the Institute "Optics" since 1992, we appeal to you with the following request: consider the possibility of providing the Institute "Optics" with information on the parameters of the device in real conditions operation (details in the attachment). The data sent by you will allow the institute to collect the information necessary for analytics, conduct monitoring and will contribute to a more efficient solution of issues of improving the quality and reliability of the KIP-12 device.

Please let us know in your reply letter your decision to assist us. If you need additional information that you need to make a decision, please also provide it in your response letter.

Sincerely,

Team of the Technical Bureau

Institute "Optics"

Business letter. sample letter of request(installation - partnership, style - confidential business, convincing handling of facts)

Dear Colleagues!

We are very interested in improving the quality and reliability of the KIP-12 device, which we have been producing since 1992 and which since 1995 has found a solid application in the work of your company. Therefore, we turn to you with this request.

To improve the quality and reliability of the KIP-12 device, we need detailed data on the operation of this device in operating conditions. In the implementation of this task, we are counting on your help and direct participation. Given the long-term and positive cooperation between our companies, we are asking you to help us collect and provide statistical information on the operation of the device. We will be grateful if you find an opportunity to collect statistics for us on the given parameters (details in the appendix). This will allow us to monitor the efficiency of the device and quickly take measures to improve the quality and reliability of its work.

Please let us know if you are willing to help us in principle. If you need additional comments or have questions to make a decision, we are ready to answer them.

We will be grateful for your answer.

Sincerely,

Ivan Ivanov

Head of the Technical Bureau

Institute "Optics"

Business letter. Sample letter of request and sample letter of complaint.

Take note of our information and we are sure that the issue of writing "difficult letters" will be much less labor intensive for you.

Tamara Vorotyntseva

Take a look at our training programs for business correspondence:

Fraudster under the assumed name Aleksander Kornilov, writes from email [email protected]
He has been living allegedly in Italy for 10 years, but if you break through the IP of the email, then the United States is determined. Although most likely this scammer is sitting somewhere in Russia or Ukraine, and writes through a proxy server to hide the IP. The letters seem childish in content, probably some kind of teenager, or just an underdeveloped young man under the age of 20, based on his text.
I checked his email address on Google, it turned out that this scammer with the fictitious name Aleksander Kornilov is already known on the Internet, he is blacklisted by the VKontakte group "Fictitious princes! Fraudsters" and the site "Live economically in Germany - Russian Germany". Girls, please note that this Alexander Kornilov and the "German" Sergei Lavrov are one and the same person, the letters are like a carbon copy, especially this signature one: "I really missed you and your letters. Sometimes I imagine how you are sitting at your computer, read my letter and smile. Involuntarily, I also have a smile. "

1 letter. "Hello, my name is Alexander. I found your email address on the site xxxx. I wanted to get to know you,
If you have time and desire, I will be very glad to meet you. Tell us something about yourself, what do you like? What is your hobby? I will be waiting for your answer."

2 letter. "Hello Nadezhda, I am very glad that you answered. I will tell you a little about myself, I am 37, I was born on April 22. I come from Russia, I have been living in Italy in Naples for ten years. I am engaged in restaurant business. He was married, my wife and I separated, we have a daughter. I tried to get acquainted with local women, but none of this worked, there was no understanding. So I decided to meet a girl. Why do I need all this, you ask?
I just want to find a pen pal who would understand me and maybe something more. Distance is not a problem if we want to meet. I promise that in the next letter I will write about myself in more detail, since now there is little time and it is time for me to go. Write to me and tell me about yourself. Hope to get your reply. Best wishes to you."

3 letter. "Hello Nadezhda. I'm glad you answered and I wanted to know more about you, about your character. Can you tell me? It seems to me that we can switch to you. I want to tell you more about myself and my past life.
My parents are ordinary people. Now they live in Russia in Volgograd and I visit them several times a year. I have a brother, he also lives in Russia, he is 5 years younger than me. My ex-wife is from Russia. We met her when I was studying in Moscow. My wife and I realized that we had stopped loving each other and therefore separated about 5 years ago. She left for another man and now lives in Rome. We did not quarrel and did not quarrel, it happens when 2 people stop loving each other. We have a daughter, Valeria, she is 10 years old and we love her. She lives with her mother. We have a very good relationship. I often visit my daughter, I am always ready to help them if needed. Now I'm in the restaurant business. It's difficult but quite interesting. I have my own cafe, where you can not only drink coffee, but also have a delicious meal. I respect any work and I can do a lot on my own. I like listening to music and watching movies. I have long understood that happiness is not in money but in the people who surround you. Tired of living alone and I want to care and love. My salvation is work. I don't put it first. But at work I don’t feel lonely and sometimes I forget that no one is waiting at home. I would like to continue our acquaintance. I shall wait for your answer. Goodbye."

Letter 4. "Hello Nadezhda. I am very pleased to receive your letters. I am currently in Palermo. My trip is going well, but I am already starting to miss home. Now the work schedule is very busy and therefore I will not always be able to answer you right away. So do not lose me If I don't answer in time! Here I want to open a small cafe. By the way, I'm on Skype. If you have a webcam, we could see each other. I have a little problem. To correspond with my parents, I had to install the Russian version of Windows and from for this, some programs on my laptop were not installed, including the webcam. Soon I will solve this problem. Then we can exchange Skype. Once I really liked an Italian dish and I learned how to cook it. This is sturgeon in wine sauce. Now I will tell you how to cook it :) The sturgeon fillet is cut into equal pieces without skin and cartilage and boiled in white wine, wine with finely chopped onions and lightly fried tomatoes, pasta is simmered, stewed in oil and sprinkled with grated cheese. When serving, the fish is poured with the juice in which it
stewed, adding oil, lemon and spicy tomato sauce to it. Place pasta next to it. The dish turns out very tasty! That's what my friends say. I hope you can try my dish someday :) What is your favorite dish? By the way, can you describe the perfect man? I can't describe the ideal woman. But I can say that I want a woman to be not only a wife, but also a good friend. I think it's important in a collaborative relationship. I will be looking forward to your reply.
Take care of yourself. Best wishes.
Alexander"

5 letter. "Hello Nadezhda. I often thought about you but could not write before. You have become a friend and a good conversationalist for me. It is easy for me to communicate with you. Of course, it is not correct to characterize ourselves, since we
communicated in person. You can write whatever you want in the letters, but I'm being honest with you. I don't like lies and prefer to tell the truth. The truth is always better and it brings intimacy. There is trust regardless of the situation. I do not like flattery and people who try to please for the sake of profit. It brings me joy to give pleasure good people. I haven't talked about these things for a long time. And I really want to communicate with you. Write what do you think about it? I want to know your opinion. Tomorrow I'm going to my friend's wife's birthday party. I always have trouble with
choosing a gift for a woman. She turns 38. Maybe you can give me some advice? What gifts do you like? Next month I want to fly to Russia and I could fly to you. We could meet. I would really like that. I will be looking forward to your reply. Hope to receive it soon. Do not forget about me.
Alexander"

6 letter. "Hello dear Nadezhda. I missed you and your letters very much.
Sometimes I imagine that you are sitting on the other end, reading my letter and smiling. I also have a smile. I went to a birthday party and I want to tell you about it. There were a lot of people and it was fun. Only I was late because I chose a gift for a long time. As a result, I gave a bouquet of flowers and a gold pendant. Agatha liked the gift very much. She was happy and so was I. There was a good environment. I met friends whom I had not seen for a long time. I told some of them about you and they said hello to you. You are a beautiful and kind girl and I would really like to have you by my side. I could introduce you to my friends. You would love them. We communicate with you only by letters. I want
hear your voice. Now I can't communicate via skype, so I want to call you on the phone. The call will be completely free for you. We definitely need to talk to you. It's important for me. I'm planning a trip to Russia soon to visit my parents, but before that, I want to hear from you. Hope please text me your number mobile phone. When I was choosing a gift for
Agatha, I also bought a present for you. You can refuse or
say that it is better to give gifts in person at a meeting. But then I'll be offended. It is bought and it would be foolish to refuse. Therefore, I want you to write me an address where it will be convenient for you to receive a gift and a full name. I will send it to you courier delivery. I don't accept rejection! Now I am finishing the letter and will be looking forward to your reply.
Kiss.
P.S I also want to write my address just in case:
Name: Alexander Kornilov
Address: Via Toledo 29-15
Zip: 80158
City: Naples
Country: Italy"