Open a taxi in the city. How to open a taxi service: the nuances of doing business

The taxi service has a fairly complex infrastructure, the organization of which requires considerable initial investment and constant maintenance costs. Therefore, it is advisable to "fence the garden" only if taxi transportation immediately starts to bring a considerable income, allowing you to quickly recoup the costs.

You will need

  • 1. Certificate of formation of a legal entity
  • 2. License for passenger transportation
  • 3. Fleet (minimum 10 vehicles) or arrangement with a number of private drivers
  • 4. Office (control room), equipped with a radio station and a multi-channel telephone
  • 5. Shift dispatchers working on a permanent basis
  • 6. Various means of advertising and attracting customers

Instruction

Choose one of the two paths that all booking services take - organizing your own or working with drivers who have vehicles. In the first case, of course, initial capital will be required, many times greater than the funds needed to organize a dispatch service, which would only coordinate the work of taxi drivers on their own cars. But it will be easier to create a recognizable "face" of the company and control the level of quality of services provided, having your own fleet of machines.

After receiving documents on state registration of an individual entrepreneur or enterprise, receive statistics codes from the territorial department of Rosstat, open a bank account and make a seal.
After that, from a formal point of view, you can fully work. But the material and technical base and the costs of it depend on your capabilities and ambitions: will you buy and maintain your own taxi fleet and paint the cars in branded colors, or will you limit yourself to collecting orders and distributing them among third-party drivers for your percentage of each trip, will you hire staff or prefer to cooperate with drivers who have the status of an entrepreneur, whether you will work with taxi drivers who have their own cars or rent their own and much more.

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Today, taxi services are in demand in almost any city. Taking a taxi can often save you time and money. If you are tired of doing private transportation yourself, and you want to put passenger transportation on a professional and legal basis, open a taxi service. The organization of the work of such a company begins with the preparation of a detailed business plan.

Instruction

Helpful advice

Sources:

  • Opening a business: taxi service

If you decide to open a taxi dispatch service, then you have two options. The first is with machines owned by the organization. This is a more complicated and costly way. The second is to open only the control room and accept drivers with their own cars. This is an easier and faster way with less risk. Many entrepreneurs have recently chosen it.

You will need

  • - the program for work with orders;
  • -program for the work of drivers;
  • - room;
  • - booths for dispatchers;
  • -computers;
  • - telephones;
  • -CCTV.

Instruction

Open a firm. It is better to register an PE providing information services. In the organization, list as many different types of activities as possible. This may be necessary if your idea with a control room does not bear fruit or to expand the list of services provided.

Decide on the program in which orders will be accepted. Their choice is quite large, there is no need for programmers and ordering its writing. This program should display all the necessary information. The date of the call, the cost of the order, the time of arrival, the operator who took the order, the driver who completed the order, the make of the car, and much more. Test several program options before settling on one.

It would be better if the program distributes orders between drivers and sends SMS notifications to the client. The program doesn't have to be complicated. Distribute the rights to work in it for different employees. For example, a dispatcher should not have the right to amend a completed order. But the situations are different. Therefore, for one or two employees, you need to allow all actions.

Do not use walkie-talkies, it is unprofitable and inconvenient. Select and purchase a program for drivers in which they can work. This program must be installed on a cell phone. In it, drivers need to perform several basic actions. Go to the line, mark at the point, confirm the order, carry out work with it, leave the line. With this program you will save a lot of time and.

Pick up an office and equip it for work. One room should be for dispatchers. If you plan to develop it, make it big, install separate cabins for dispatchers. Connect a telephone line to each. Well, if it is possible to install video surveillance. In the future, this will help you control their work.

Hire staff. Even for without your own fleet, you will need some employees. Be sure to hire an accountant, you can come. Accept the head of the dispatch service, an employee of the personnel department, a marketer, an employee to work with drivers, a system administrator. At first, it is better to perform the function of the director on your own.

For the first time, only 4 dispatchers can be accepted. Invite people with no work experience for interviews and train them for yourself. Do 4 shifts, one person in each shift. Give them a shift schedule. Learn how to use the program.

Post job advertisements for drivers with private cars. For the first time, it is better to make gentle conditions. For example, a small percentage for each completed order. Now you will not be able to provide them with work, so it is better not to assign a daily or weekly fee. Conclude a formal contract with drivers for the provision of informative services. Download the program to their phone and teach how to use it.

Related videos

note

Helpful advice

Carefully supervise the work of dispatchers and drivers. The number of regular customers in a taxi depends on them.

Sources:

  • Business plan for opening a dispatch service

Taxi service is a very attractive business. Despite the fact that in it, like in all others, there is competition, if you carefully study the market and prepare a competent business plan, you can count on a decent profit.

You will need

  • - office space;
  • - office equipment;
  • - completed staff;
  • - advertising campaign,
  • - initial capital.

Instruction

First of all, study the market and the activities of competing companies. Identify their strengths and weaknesses. Then develop a business plan and calculate upcoming expenses.

Choose a name for your company. It should reflect your activity and be sonorous and easy to pronounce.

Register a legal (LLC) or individual (IP) person. Choose a taxation system. Many small companies prefer to work on a simplified system (STS). It involves two ways to pay taxes. You can pay 15% of income (after expenses) and 6%.

When the documents are ready, it will be possible to start searching for the premises. The office can be located anywhere. Rent a room, equip it with the necessary equipment, hire dispatchers with competent speech and a pleasant voice, and conclude contracts with private cab drivers.

Purchase 3 lines to receive calls. To do this, you only need one phone number. Buy 3 computers and software for O-taxi, Maxima or Infinity services. Special programs will help keep track of calls, keep in touch with drivers and automatically determine the cost of the trip.

The first step is to differentiate yourself from your competitors. Therefore, think about how you can interest potential customers. Offer special rates at certain times of the day. Make discounts for the second and subsequent trips.

There is another option for the development of this business, but it involves a solid investment. In addition to opening a dispatch service, you can organize your own. In this case, you will need to purchase cars, hire drivers and craftsmen who will perform maintenance on the cars.

note

On September 1, 2011, a law came into force, according to which the transportation of passengers by passenger taxis can occur only with a special permit. It can be obtained by legal entities and private entrepreneurs in the authorized body.

Gone are the days of unorganized private cab drivers. Every day there are more and more taxi dispatch services, which, with proper management, can bring good income. How to organize this?

Instruction

Find out how big the demand for services is in your city. Take into account all the strengths and weaknesses of your competitors when drawing up a business plan. Also, note that drivers are not the most organized staff, especially since many of them will work part-time for you.

Register a legal entity. Indicate several types of activities in the charter of the organization (for the subsequent expansion of the list of services due to high competition).

Sign contracts with local telecom operators for the provision of services or rent for the first time a room with a dedicated multi-channel telephone in a call center. In addition, you can also work as an information center for the dispatcher program of your choice. In the field of the order form, the operator will enter data (date, car number, full name of the driver, etc.), determine the route and control the location of busy and free drivers. The program must be installed on their cell phones. If such expenses are not yet affordable for you, use the walkie-talkie at first.

If you decide to work independently of call centers, look for a room, equip booths for dispatchers. Buy all the necessary equipment (computers, phones, office equipment) and supplies.

Calculate service rates. If you plan to provide delivery services along with private transportation, enter into agreements with the relevant enterprises and outlets for uninterrupted customer service. Indicate the rates for delivery services even if the client wants the driver to simply bring him a set of products from the store.

Place advertisements in the media for hiring dispatchers, as well as drivers with private cars. Of course, if possible, you can rent a fleet of cars and only then invite employees to work on them. But this way is more costly and, moreover, requires high driving skills and responsibility from drivers. Get dispatchers. Do a psychological test with them. Sign employment contracts with employees. For the first time, drivers must work on interest rates from completed orders. And only after the probationary period you can transfer their fixed salary. Teach how to use the program (if you decide to introduce modern technologies into your enterprise).

The taxi business is one of the fastest growing businesses. Therefore, in every city in our country there are a great many small private companies specializing in taxi transportation. It is not difficult to open a public service company with taxi services. However, as in any business, there are some peculiarities.

Instruction

Potential taxi passengers today have a choice. Therefore, the reputation of an enterprise becomes a major factor in obtaining orders. And the reputation of the quality of customer service, its safety during the trip, the external and internal appearance of the car, the speed and efficiency of responding to a call and fulfilling an order. Therefore, when opening your taxi business, carefully calculate your own funds. Don't expect quick profits. It will take time for the company to get up and running smoothly, and your taxis must prove themselves to be the most convenient and fastest among competitors.

Register with the local tax office as an individual entrepreneur and employer. Also register with extrabudgetary funds, PFR, FSS.

Select and purchase taxi equipment, a beautiful telephone number, an automatic telephone exchange, communications equipment, navigators, walkie-talkies, etc. In addition to all this, it is necessary to purchase certain software, computer equipment, hire a specialist to debug the system and monitor its precise operation. The success of your taxi depends on this.

Even in the smallest city, there is always a need to use transport services. One of the ways of transportation in this case is a taxi, which, although it regularly rises in price, nevertheless remains in demand by the population. The success of this direction can be judged even by the number of companies that are engaged in individual transportation of citizens despite fierce competition. So: how to open your own taxi from scratch, it will be interesting to know for everyone who is thinking of succeeding in this business.

Enterprise organization options

The principle of the taxi service is extremely simple - the client submits an application for the need to move around the city in a designated direction, the dispatcher accepts this application and passes it on to a free driver. But such simplicity at first glance is quite misleading, especially for those who have never gone into the details of the internal organization of such a company.

It is important to note that there may be several options for organizing this case:

  • work on your own car after obtaining the necessary permits;
  • services of an intermediary between the client and the driver;
  • full-fledged service with own cars and dispatching service.

The most cost-effective is, of course, the last option, although it will require significant investments already at the initial stage.

For beginners, experts still recommend stopping at the second way of organizing things. At its core, it is not much different from the previous one, but it will not require you to hire drivers in the state, pay them wages, and you will need an order of magnitude less investments.

Legalization of business

It all starts, of course, with the preparation of the necessary documents for doing business. Registration of your business will be the key to the smooth operation of the enterprise. For starters, you can get by with the usual individual entrepreneurship. But most often, an LLC or CJSC is used to organize a taxi business. The last form is better to choose when you are going to develop a large-scale business with a large fleet of vehicles.

The next step is to obtain a license to transport passengers. But they will be able to issue it to you only after certain requirements are met:

  • cars will be properly equipped - the presence of checkers, lights, taximeters;
  • drivers must pass a medical examination, have a license and driving experience;
  • Every vehicle must pass a technical inspection. To do this, it is necessary to conclude a contract with the service station for scheduled maintenance;
  • prepared parking for cars in the form of a garage or boxes;
  • furnished office space.

A prerequisite for obtaining a license is the presence of at least two vehicles in your taxi fleet. If there are no opportunities for such expensive acquisitions, then you can hire drivers with their own cars, but you will have to help them get an individual license.

What else is needed

Do not forget that the taxi service is not only cars, drivers and dispatchers. In order for the whole mechanism to work, you will have to take care of buying a radio station that will provide communication between drivers and dispatchers.

This installation must certainly be registered at the center of radio frequencies, after which the service will be able to receive its own wave. In this case, it will be better if you become the owner of three waves at once:

  1. For communication of dispatchers and taxi drivers.
  2. To connect drivers with each other.
  3. Reserve.

In addition, walkie-talkies will be needed, which can be issued to drivers for a conditional rent, for example, 15 rubles per day. Please note that for work in small towns, experts recommend taking walkie-talkies tuned to the MW frequency, but for megacities, the VHF band is more suitable.

Staff

Equally important in the question of how to open a taxi service is the staff. Your main support is the drivers, whose qualifications we have already spoken about. To help them, they need to pick up at least two dispatchers. Keep in mind, however, that the more demand for your service, the more line operators you should hire.

To ensure continuous operation and normal access to your service, you will need a multi-line phone, perhaps even more than one. Moreover, if you have more than three lines at your disposal, it would still be better to purchase a mini-PBX. Do not forget that the easier it is to get through to you, the greater the chance that you will not lose your customers.

Name

Last on the list, but not least, is the title. It should be memorable, attractive, relevant to your line of work, ideally reflecting your unique offer to customers, if you found it by the time you started your business.

We equip the office

Beginners in the field of transport services very often neglect such an important point as an office space, and, by the way, they do it in vain. For the first time, a small room on a hill is quite suitable to provide a stable radio signal for your station.

At the same time, the part of the city in which the office will be located does not play any role. The main thing is that it should be comfortable for the work of your dispatchers. For this, about 25 square meters is enough.

Now let's make an approximate cost estimate for staffing office space:

  • walkie-talkies - SV from 5 thousand rubles, VHF from 25 thousand;
  • 3 tables - 15,000 rubles;
  • 3 chairs - 12,000 rubles;
  • 3 computers with licensed software - 90,000 rubles, software for automating work - 200,000 rubles;
  • telephones - 50,000 rubles;
  • equipping 30 cars - 99,000 rubles.

This model provides for hiring drivers with their own cars.

If you aim to have your own fleet, then add the cost of 5 cars to the expense part, better than a different level of comfort.

The approximate amount is 8 million rubles.

Shuttle taxi

When planning to take your place in the niche of passenger transportation, do not forget about such a line of business as a fixed-route taxi. There are quite a few advantages to this form of organization:

  • additional income by placing ads in your vehicles;
  • provision of services for the transportation of excursions;
  • provision of transport for various festive events.

The first thing to do is to contact the transport department of the area in which you are going to organize your activity. Special requirements are put forward to the cars themselves, which must be brought into proper form. As for drivers, they will need the rights of the appropriate category and experience in transporting people.

Please note that you will not be able to get on the route without the appropriate license. This is severely punished with high fines.

To get a route, you will have to contact the city administration, which constantly holds competitions for their distribution. If you want to develop your own route, then you will need to carefully study the city's transport network and submit your project to the authorities. If approved, feel free to proceed with the project.

Finance

The main issue in the taxi business plan is the profitability of the business. It is important to understand already at the planning stage that this direction is not the most budgetary. Therefore, you need to be prepared for significant costs.

In addition to what we have already discussed above, it is necessary to add the following costs:

  • assignment of a telephone number - 2.5 thousand rubles;
  • trademark registration - 6-7 thousand;
  • monthly fee for using the radio wave - 10 thousand;
  • salaries for dispatchers - 30 thousand;
  • advertising - 50 thousand;
  • garage and office rent - 100 thousand (the amount may vary depending on the locality and area in it).

The average earnings from one car per day is 2.5-3 thousand rubles, respectively, per month - 75-90 thousand (if you work seven days a week). Approximately 30% of this amount remains for the driver, the rest goes to the company. Full payback is achieved after 6-8 months of successful business.

If you open a service with your own fleet, then you can wait for the return on investment no earlier than in 1-2 years. This time will be just enough to promote your service and take a stable position in this niche.

How to open a taxi service: Video

One of the most common problems when starting your own business is the difficulty in choosing a field of activity. Below we propose to consider detailed instructions on how to open your own taxi from scratch. Most start-up entrepreneurs in this field believe that at the initial stage it is enough just to purchase the necessary transport and hire the appropriate staff. As a result, the main thing is forgotten - the advertising promotion of the new service.

Also, at the initial stage of business planning, you need to decide on the service sector: freight transportation or a standard taxi service. Below we propose to consider a detailed business plan, which will take into account various nuances and possible risks. In order to assess the profitability of this business, you should understand the principle of operation of such an enterprise.

Taxi service is a business of transporting passengers

The organization of passenger transportation, first of all, is based on the correct distribution of received orders and a competent system for receiving applications. For the organization of such a business, competent and well-coordinated work of dispatchers is important. It is also necessary to take a responsible approach to the selection of candidates applying for the role of drivers. In order for your service to be popular, the company's staff should consist only of responsible and polite employees.

Transport plays an important role in this matter. Each vehicle owned by the organization must be equipped with all necessary equipment.. The standard set of such a car is a walkie-talkie, a taximeter and checkers.

First stage

In order to open your taxi fleet from scratch, you should familiarize yourself with a certain set of actions that must be completed before starting the service. In order to carry out passenger transportation, it is necessary to carefully analyze the situation in this service market. The constant technological process over the past few years has greatly changed the work of such a service.

To profit from this enterprise, special attention should be paid to the coordinated work of the team. The dispatch service and drivers must be strong links in the chain that are in constant interaction with each other. Only if this approach is taken into account, the service provided will be able to satisfy the passenger, and your service will be in demand.

It will be useful for an entrepreneur who is thinking about opening his own taxi fleet to study the operation of services such as Yandex. Taxi, Uber and Scuterino. All of the above services allow you to get an influx of customers in a short time after opening your own business. But in addition to the above services, there are methods for developing your own enterprise. The following methods will allow you to organize the work of a taxi fleet both within a small city and a metropolis.

Various business development strategy formats

At the stage of developing a business plan, you should find answers to several questions that are of particular importance. First of all, you should carefully study the various aspects of this area, as well as conduct a market analysis. Based on your financial capabilities, you need to calculate the amount of the initial investment in advance. Starting your own business for a stable income is quite difficult. In this case, the entrepreneur must be aware of the possible risks and be aware of the various methods of conducting a transport business.

Taxi as a business will become a source of permanent income, only when a novice entrepreneur learns various nuances from his own experience. At the stage of drawing up a business plan for a taxi fleet, you should obtain a license for taxi transportation and try to transport people yourself. This approach will allow you to get acquainted with the various aspects and problems that the staff of the taxi company faces on a daily basis.


To date, a taxi has ceased to be a luxury, becoming a necessity.

If there is capital, the work of the dispatch service should be organized, which will accept incoming applications. However, at the initial stages, this task can be entrusted to the drivers themselves. It is very important to correctly approach the creation of a taxi fleet.

When opening an enterprise, the organization's fleet must have at least five cars.

According to statistics, in order to feel the profit in the initial stages of developing your own taxi service, you should open a small taxi fleet. But it is important to note that such an enterprise requires considerable financial investments for the purchase of a fleet of vehicles and the design of a dispatch service. Recruited employees should be trained in future work responsibilities in order to reduce the risk of possible downtime due to improper distribution of applications.

What you need to open a taxi service

Below is a step-by-step instruction for the development of this business. At the first stage of such an enterprise, it is necessary to collect a package of documents to obtain a license. After the status of an individual entrepreneur is registered, you should choose a more convenient form of tax deductions. To do this, you will need to collect a complete package of certain documents.

One of the main requirements when registering this business is the presence of a correctly completed registration card. You will also need a photocopy of the founders, confirming their consent to open a new enterprise. The above documents must be submitted to the control authorities in two copies. Along with them, copies of personal documents of the person in whose name the company is registered are submitted to these authorities. One of the important requirements when opening any business is a timely order for the production of a company seal.

It is the responsibility of the entrepreneur, when opening a dispatch service, to obtain a special license. Separately, it should be noted that such a license has a limited validity period (five years) and implies the operation of an enterprise only in a certain region. If you expect your taxi service to operate in several regions, you should authorize the control authorities in advance. In this situation, it should be understood that not only traffic police officers, but also each passenger have the right to ask for documents for such transportation.

That is why when opening your own taxi fleet, you should be very careful about collecting and processing the necessary documentation. The package of documents required to open a taxi dispatch service includes:

  • A document confirming the registration of activity.
  • A copy of the personal data of company employees who have direct contact with customers. Here it is necessary to prepare copies of medical certificates and driver's licenses of all hired drivers in advance.
  • Technical documentation for all existing vehicles.
  • Photocopies of concluded employment contracts.
  • Documentation confirming the purchase and installation of the necessary equipment (taximeters, checkers, walkie-talkies).

Taxi business plan - the format in which you plan to open a company

The question of what is needed to open a taxi is especially relevant at this stage. One of the most important documents for conducting this activity is a license allowing the carriage of passengers. It should also be understood that this type of activity requires special attention to the technical condition of transport. Each of the vehicles in the fleet must undergo a technical inspection twice a year. Also, each car in the fleet must be equipped with certain insignia (checkers, lights, taximeter). Often, when opening a fleet, it is required to repaint the existing vehicles in a certain color.

There are two main development strategies in this area. The first involves hiring drivers with their own vehicles. The second strategy is based on the acquisition of cars and hiring drivers who know your city perfectly.

Pros and cons of each strategy

Both proposed options can be a source of high profits with the right approach to business development. If, when opening a dispatch service, you recruit employees with your own vehicles, the amount of initial investment will be significantly reduced. The only task of the entrepreneur in this situation is to rent or acquire the necessary territory and recruit a staff of dispatchers. However, since the work of drivers will be paid as a percentage of the profits received, the income from such an enterprise will not be high enough.

With self-acquisition of cars and subsequent hiring of drivers, the level of initial investment increases significantly. But in this case, the purchased transport is the property of the organization, which significantly increases the level of income. To optimize the work of the dispatch service, many entrepreneurs are trying to develop their own pages on the Internet. When opening a private car park, a full-scale advertising campaign should be arranged. A great way to attract the attention of the public is a loyalty program and a system of discounts for regular customers.

The taxi dispatch service should carry out its activities based on the main requirements of the consumers of this service. In the work of a taxi, the speed of processing the received application, the ability to go to any destination, as well as polite communication from the service employees are important. In order to attract a clientele, it is necessary to organize a round-the-clock service.


The taxi business plan should provide for the official registration of the business

Amount of initial investment

Below is a taxi business plan with calculations, a sample:

  1. Obtaining a license and other necessary documents- from 50,000 to 70,000 rubles.
  2. Rent of the necessary premises and repair– from 70,000 to 80,000.
  3. Purchase of transport- 4,000,000 (5-6 middle class cars).
  4. Acquisition and installation of the necessary equipment– from 180,000 to 200,000.
  5. Creation of the site and its "promotion"- 30,000 rubles.
  6. Installation of a multichannel telephone and the acquisition of "beautiful" numbers– from 15,000 to 20,000.
  7. Rent of radio frequencies- about 8,000 rubles per month.
  8. Purchase of 10 radios- from 45,000 to 75,000.
  9. Purchase of 10 taximeters– from 40,000 to 60,000.
  10. Purchasing the necessary software– from 100,000 to 150,000.
  11. Installation of identification marks- from 15,000 to 30,000 rubles.
  12. Compensation for the labor activity of employees of the dispatching service- from 60,000 per month.

This fleet business plan suggests that the amount of initial investment is about 5,000,000 rubles. Invested funds with the right approach to business organization pay off within 6 months.

To organize the work of the dispatching service, a particularly large room is not required. On average, a room of thirty square meters is enough to carry out labor activities. When choosing a rental space, you should pay attention to the quality of cellular or telephone communications, and the stability of the Internet signal. In addition to renting the necessary premises, you should purchase a set of necessary furniture in advance. For employees of the company it is necessary to equip the kitchen and the rest room. The office of the company should be located in the city center in order to avoid possible problems with the operation of the radio station. All purchased equipment for equipping vehicles must have all the necessary certificates.

How to register a business

This type of entrepreneurial activity is included in the UTII category, so you can register a company in the status of an individual entrepreneur. After the permission to open a company is in hand, an employment contract is concluded with employees. On the pages of this contract, it must be indicated that wages are calculated from a fixed percentage of the monthly income of transport.

If an entrepreneur purchases a fleet of cars at the expense of the company, it is best to contact a recruitment agency that will select the necessary staff. Each driver must obtain a transport permit.


To open a taxi, you will also need to issue an appropriate license, which is issued for each car separately.

Key points

When drawing up a business plan for a taxi service, it is necessary to take into account the payment for the work of employees of the company. In addition, monthly contributions to the tax service, pension fund and other organizations should be taken into account. In addition, it is necessary to find an accountant in advance who can take care of the documentation. In small taxi companies, the dispatch service staff consists of only two people working in shifts.

When hiring drivers, preference should be given to those people who have long experience in this field. In monthly expenses, you must include the cost of paying for the work of a cleaning company. The main item of expenditure is payment for radio communications, the Internet and advertising.

Conclusion

The profitability of a taxi fully justifies the initial financial investment. When opening such a business, it is necessary to take into account the possible risks associated with the improper organization of labor activity. This business is suitable for purposeful men who understand the nuances of passenger transportation. In order to recoup the investment, it is necessary to constantly increase the existing vehicle fleet. In order for the taxi service to begin to bring constant and high profits, there must be at least ten cars in the garage of the company.

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The story of a simple driver who created a large private taxi company in a big city almost from scratch, became a millionaire and advises you all to become one!

Today, a taxi ride is familiar to many residents of large cities, so such a business,
as a taxi organization, is popular.

But how hard is this business?

How to organize a taxi business from scratch and become a millionaire?

These and many other questions should be asked to a person who has gone from a driver in his own car to the owner of a large business in a taxi - Andrey Nikolaevich Dmitriev, a private entrepreneur from Samara, the owner of the Bravo company.

The owner of the taxi company "Bravo" Dmitriev Andrey Nikolaevich

From his interview you will learn:

  • Is it worth it to open your taxi?
  • How fast can you get up?
  • Do you need a business plan for a taxi?
  • Is it possible to rent taxi cars?
  • How to keep cars in working condition during continuous operation?

Initial stage: “I am a simple taxi driver in a car in a company”

– Andrey Nikolaevich, how did you get into this business? Why did you choose to work in a taxi?

- I didn’t specifically look for a job in a taxi. I was looking for a job and accidentally found an advertisement for vacancies in a taxi. At first he worked on his own car, but after a couple of months he came to the conclusion that it was more profitable to use a company car. Or take a car for a taxi for ransom.

- Many people think that working on their own car, they get more money, because they don’t have to pay for renting a car. Is not it?

- Not really. Indeed, all the money remains with the driver, minus the payment for a special program, but the costs are much higher. A machine that is in constant operation requires financial investments. In addition, it wears out and loses in value, which is important for further sale.

Also, in many companies, the most profitable and attractive orders are given to drivers in branded cars, so the likelihood of making good money on company cars increases.

How did you decide to start your own business? Was this prompted by difficulties in working as a driver or interesting prospects that you considered in the course of your activity?

- There were practically no difficulties, at least global ones. Rather, what mattered was the fact that I understood the system and began to understand how to optimize the process, how to increase profitability. Realizing this, I began to understand the mechanisms of work and organization of this business with redoubled interest.

Taxi car leasing is the best solution for us!

So, the decision to create our own company has been made. What were the initial steps?

- Initially, we were looking for where to buy a car for a taxi.

We studied offers both from individuals and from many firms and banks.

After carrying out the calculations, it turned out that the best solution would be a car leasing for a taxi - this is the only option that does not require significant initial capital and allows you to immediately start working.

We chose a leasing company, where a minimum down payment of 10% is required, and got down to registration.

- So you were immediately set to create a large taxi company? Did you try to consider other types of business?

– There were ideas to try to cooperate with a taxi with the right to buy a car, but they abandoned this option due to the fact that payment for rent and buyback must be made regularly, and business circumstances are different.

They also considered the creation of a fixed-route taxi as a business, but the feedback from the owners of such firms forced them to abandon this idea.

A business plan for a taxi business is a must!

How a business plan was created for our taxi company or don't invent anything yourself!

- Did you independently plan the organization, expenses?

- No. To draw up a business plan, they contacted a consulting company.

- Can't you make it yourself? Probably, there is a sample taxi business plan on the Internet, where it can be easily downloaded?

– Yes, initially they tried to find a business plan for a taxi and download it for free, edit it for your company, but the attempts were unsuccessful, the leasing company did not accept our work, we had to turn to specialists. We were provided with a detailed document with competent calculations for all sections, they even provided a business plan for a taxi dispatcher.

Choosing a car for a taxi is not easy!

Renault taxi or taxi Lada - the theory of difficult choice

- How did you choose cars for work? What were the main criteria?

- We chose from four options: Renault Logan, Lada Granta, Kia Rio and Skoda Octavia. The last two models were unaffordable at the time, we couldn't afford them. Therefore, we decided to leave them for better times and made the main choice between Renault and Lada.

Basically, they drew conclusions from their own impressions. In the company I worked for Renault Logan, my co-owner had a fret grant in a taxi. After sharing our impressions and discussing the options, we decided that Logan is the best car for a taxi.

Of course, Lada Granta in a taxi is also suitable, drivers' reviews about it are also positive. But these machines break down quite often, and the cost of repairs is far from cheap.
Renault Logan is more reliable, the cost of this car is slightly higher, but inexpensive maintenance quickly makes up the difference, besides, Logans do not break down as often.

Renault is also good for winter operation, the cars have good cross-country ability and do an excellent job of driving through yards or snowy streets.
That is why we decided to start a taxi business with ten Renault Logan cars.

And now about a specific case: the organization of the workflow

- We bought cars, but how did you solve the issue with drivers?

– Of course, the first months were difficult. There are still few orders, it is difficult for an employee to provide a full-fledged income, from which he also needs to pay the plan. To optimize the process, they were looking for regular customers with cashless payments, such a partnership made it possible to implement a plan for drivers.

- How else did you attract customers?

We were engaged in wrapping a car with a film under a taxi, carried out various promotions, discounts, SMS mailing, advertising on the radio, in elevators and on the Internet - we used all available advertising tools that the budget allowed.

At first, there were very few calls, so various firms and organizations called in search of corporate clients.

The company's website was created almost immediately, one of the first in Samara organized an online ordering service, etc.
After about two or three months, it turned out to be a little better, there was some stability, at least the drivers were provided with work.

– How big is the control room required for ten cars?

- For the first two months, the dispatcher was alone, and then they hired two more at once. We strived to ensure that customers do not have to wait for an answer, the call should be processed immediately.

– What were the main difficulties in business development?

- Taxi is a business, reviews of which you can hear different. Probably, we were lucky, we did not overcome global difficulties, everything corresponded to the working process.

There were minor troubles, for example, with auto insurance. It was difficult to find a company that did not require an unconditional deductible for CASCO insurance. At that time, it was difficult to obtain licenses, it took a lot of time, and this is one of the most expensive resources in our business. But all this was more interesting than difficult.

In the old fashioned way, people hail a taxi by raising their hand and walking to the side of the road. The mobile application saves you from such actions if you want to order a taxi.

Taxi business is not a child's occupation or how to organize successful development

– Approximately two years later, we settled with the leasing company, and six months later we again turned to their services and issued a lease for another ten Renault cars and five Kia Rio. In the presence of Kia taxi cars, they could attract the attention of customers who prefer business class, therefore, despite the limited funds, we nevertheless added them to our fleet.

- More clients?

- Yes. Firstly, the increase in the fleet automatically allowed us to serve more customers, and secondly, our company became recognizable by that time, and customers were happy to use the new benefits.

- How much has the staff of the company increased?

- When Kia Rio appeared in our taxi, the drivers even began to offer their services themselves. They were attracted by work in a business class taxi, and we had no problems with applications. People who wanted to work could secure a good income.

We tried to recruit two people for each car. In addition, there were always several people who were contacted if necessary, if someone did not come to the shift.
There were six dispatchers, three girls per shift.

– Have the best times come?

- Yes. Two years later, we bought five Kia Rio and twelve Skoda Octavia cars. True, also with the help of a leasing company, where they have already become regular customers.

The appearance of the Skoda Octavia in a taxi made it possible to expand the range of services, the volume of work has increased significantly.

There were orders for weddings, transfers, intercity trips, servicing presentations and business conferences.

Among drivers, taxi rental with the purchase of a car has become popular.

Many customers, despite the higher cost of a call, prefer to order a comfort class car.

This is especially important for businessmen, public people or those who have a long trip or an important meeting ahead of them.

- How much more expensive is the maintenance of such cars as Kia and Skoda? Which cars bring in the most money?

- Of course, both repairs and consumables are more expensive for Kia and Skoda than for Renault. But the drivers have a higher plan on these cars, so everything is justified. And since ordering a comfort class car is more expensive, drivers also earn more.

Income, too, can be said to be the same. Just Renault allows you to earn on the number of orders, and Skoda on quality.

Situation today: we are “adults, millionaires” and plans for the future

– You are the owner of a large taxi company. Are there any difficulties at this stage? What would you like to change?

- Today, the main difficulties have been resolved. Periodically there are recessions, sometimes there are small problems with staff or workload, but in general the situation is stable, and nothing needs to be changed.

- How are relations with competitors developing? Is the struggle for customers reflected in pricing, quality of services?

– We constantly monitor the quality, regardless of competitors or something else. Market pricing. If we see that the income of drivers is decreasing, we slightly increase prices. Also, the cost of the trip is more expensive on holidays, during rush hour or when there is a very heavy load.

I can’t say anything about competitors, we occasionally compare prices, for a short time we make cheaper than theirs, but we are not engaged in a constant struggle.

– Do you plan further development? In the direction?

Yes, you can never rest on your laurels. Now we have covered the Samara market, next year we plan to launch a taxi in Novokuibyshevsk. And then you can open a company in Togliatti. There are many plans, but we strive to implement our plans in small stages, it is more reliable.

Attention: the name, surname and name of the service have been changed at the urgent request of the interviewee (Editorial)

Taxi service is a great business option for both large and small towns. With the right approach, the money invested in a taxi pays off in just six months and begins to make a profit. Let's figure it out: how to open a taxi from scratch, and what is needed for this.

Explore the Market

First of all, you need to study the market. Find out if there are working taxi services in your locality, find out how many trips one car makes on average per day, what average bill collects and other useful nuances. To do this, just take a ride with a taxi driver and talk to him. You can collect information on city forums or social networks - people are happy to share information and recommend their favorite services.

Taxi from scratch - a profitable and interesting business

Think Concept

Most likely, there will already be several operating taxi services in your city. There is no need to be afraid of this. In order to effectively deal with competitors, you need to come up with a unique selling proposition. Offer your customers the best conditions: free car delivery, discounts, various promotions. Such proposals may include:

  1. Free kilometers for regular customers.
  2. Delivery of products from the store.
  3. Preferential service for events, weddings, corporate parties.
  4. VIP transportation.
  5. Services of a children's taxi or a taxi for pensioners.
  6. Callback, ordering a car from the website or via SMS.

Think about what else you can offer your customers. Entering the transportation market is quite difficult, but in order to stay on it, you need really interesting offers.

How to register

Let's make it clear right away: you will not buy cars and hire drivers. It's not the best way. It is much more efficient to work as an intermediary, taking calls from customers and addressing them to free drivers. That is why it will be enough for you to obtain a patent of an ordinary private entrepreneur and provide classic information services.

You can also register an individual entrepreneur - in the future it will be easier for you to pay taxes. Also, be sure to study Federal Law No. 68, which regulates the activities of taxi services.

Note:this law describes all the requirements for cars, drivers and taxi services, but its requirements may vary in different regions.

Follow the changes and additions to this Federal Law: various changes are made to it regularly. Also, in some cases, you will need to obtain a license for cars. Usually it is issued at the local branch of the Ministry of Transport. The procedure is not particularly difficult - you will receive a license for about 5 thousand rubles for 5 years.

You do not need to buy new cars - look for good drivers with vehicles

Obtaining an OKVED code

To open a taxi dispatch service , you will need to get the code of the all-Russian classifier of types of economic activity (abbreviated as OKVED). In total, it includes 17 categories, of which we are only interested in these items:

  1. 52.61.2. Allows the retail sale of various goods and services via the Internet and computer networks.
  2. 63.2. Allows you to engage in auxiliary transport activities.
  3. 72.6. Allows you to conduct various activities related to information technology and computer technology.
  4. 74.83. This OKVED allows you to provide editorial and secretarial services, as well as translation services.
  5. 92.4. Allows to engage in the activities of news agencies.

You can choose either one of these codes, or register them all, which will expand your capabilities somewhat.