If you received a long-awaited parcel from Aliexpress, and found that the product was defective, then do not be discouraged. Using the instructions below, you can return your money for a low-quality product. Depending on the type of marriage, you can return from 30 to 100% of the value of the goods.

What kind of discount to ask?

If the thing turned out to be simply of poor quality, but it can be repaired and used in the future, then you can count on a partial refund of 30-90%. But, if you prove that the product is not suitable for use or is an outright fake, then you can return 100% of the cost of the product.

What evidence to do?

In order to win the dispute, you must provide evidence. For this, photos of the goods are suitable, in which the marriage will be visible. It is advisable to graphically indicate the places that you need to pay attention to. In our case, photos were taken of the product, which came all in holes. In case the seller begins to doubt that this is his product, we had an unboxing video.

Make it a rule to shoot a video of the unpacking of each product on your mobile phone. Video is the most serious evidence in case the seller starts to deny.

How to open a dispute if the goods arrived with a defect?

In order to return the money for a defective product, you need to open a dispute within 15 days from the moment you confirmed receipt of the order. And it’s better not to confirm receipt of the order until you have checked and tested the product for a couple of days.

In order to open a dispute, find this product in your order list and click on the button "Open dispute".

To the question "Have you received the goods?" answer "Yes".

If instead you select " Item arrived damaged this will mean that the package was damaged in transit. When the dispute escalates, the mediators may ask you for evidence of the poor condition of the packaging in order to make sure that the seller did not pack the goods well, and therefore the parcel was damaged on the way. If you do not have such evidence, then you will lose the dispute. Therefore, if the seller sent you a low-quality, defective, non-working product, then it is better to choose an item "Quality Problem"Then You will be able to prove that the seller initially sent the goods of poor quality.

Set the amount as you wish. It can be equal to the amount of repair, or just the amount of probable damage. If the product cannot be used, sold or repaired - that is, the item is garbage, then demand full compensation.

Brief comments should be English language write that the product is defective. Explain what exactly is wrong with the product. Write politely.

If you use automatic translation, then do not use the word "marriage" in the Russian version, as the automatic translator will translate it as "marriage". And the Chinese will not understand what you want. Replace the word "marriage" with the phrase "poor quality product" or "product has defects." This advice also applies if you leave a comment in Russian.

After you fill in all the fields, attach photo evidence. If the seller in the dispute says that the product is not his or that you yourself broke or damaged it, then attach the unpacking video.

Have a question? Write it in the comments or contact the chat China is coming on average 15-45 days. If you have placed an order for Aliexpress, and the parcel does not arrive, we recommend that you check the tracking status of the parcel, if it is tracked, then it is more likely that you will receive your parcel.
If the parcel is tracked and the order protection time is running out, then write to the seller with a request to extend the order protection time.
In any case, opening a dispute in the early stages is ineffective, since the seller is likely to reject it. further we will tell you in detail what to do if the goods from Aliexpress still did not arrive.

What to do if the goods did not arrive at Aliexpress, and the protection period for the order ends?

If you checked and the package is not tracked, write a message to the seller. If the seller does not respond for a long time or the order protection timer ends, then we immediately open a dispute.
To open a dispute, follow the instructions below:

1. We go to the "My Orders" section on the Aliexpress website.

2. We find the order that you did not receive. Click the "Open Dispute" button next to the product description.

The dispute can be opened no earlier than 10 days after the seller sent the package with the order during the order protection period and until you confirm receipt of the package. Plus, you have an additional 15 days to open a dispute after the end of the order protection.

3. After clicking the "Open Dispute" button, you will see a window where you will be offered "Return only" or "Return of goods and money". If you did not receive the product or received it, but it does not match the stated description, you are dissatisfied and do not want to return it to the seller, then click the "Return Only" button.
In other circumstances, for example, if you are returning the purchased goods under warranty or you have agreed with the seller, then click the "Return of goods and money" button.
But it is in our case, since we did not receive the goods, we click "Only return":

A window like this should appear in front of you, you will be offered possible reasons to open a dispute from which you need to choose the appropriate one:

Problems with the delivery of goods (Logistics tracking problem)
- Order protection is expiring, but the package is still on the way
- Transport company returned the order
- There is no tracking information (this item is often gray and unavailable due to the fact that the seller seems to have given a track, so if the parcel is not tracked, it is better to choose the first item, i.e. Order protection is expiring, but the parcel is still on the way)

Customs problems
- customs duty too high, I don't want to pay

Other
- The seller sent the order to the wrong address.

5. We indicate the amount of the refund and indicate the details of why you want to return the money (the reason for the dispute must be described in English; if you do not speak English, use the online translator). Attach photos and videos if necessary.
After filling out this short questionnaire, click the "Submit" button.
All disputes are open.

6. The seller is usually given 5 days during which he can either accept your dispute or offer his own solution to the dispute and can attach his evidence, and if the seller does not respond in any way, the dispute will automatically close in your favor. If you come to an agreement, the dispute will be closed and you will need to wait for a refund for the purchase.

If negotiations do not lead to anything, then the dispute will escalate.
If the dispute escalates, it goes to the representatives of the administration of the Aliexpress website.
An aggravated dispute is usually considered within a week and its decision can be both in favor of the buyer and in favor of the seller, it all depends on the reasons and arguments.

What should I do if the goods have not arrived at Aliexpress, and the order protection period has expired?

In this case, if the ordered product from Aliexpress did not arrive, and the order protection period has expired, you have 15 days after the end of protection, during which you can still open a dispute, so keep an eye on the timer. If this period has also expired, then it will no longer be possible to open a dispute and, accordingly, it will not be possible to return the money. The order protection period can be viewed in the list of your orders.

Do you have any questions? ask your question at

Not so long ago, the news flew across the Internet that Aliexpress was tightening the conditions for delivering parcels to Ukraine and Belarus. According to their information, many buyers open a dispute for parcels that they received without a track number with a note that the parcel did not arrive. I can assume that, given the difficult situation in Ukraine, there are a lot of people who make such quick money. However, are sellers in China really that honest?

How sellers on Aliexpress cheat when opening a dispute

To deceive a buyer for the Chinese is just a trifling matter. I even read somewhere that it's in their blood. When it comes to money, they become very cunning and arrogant. Even when they are clearly wrong.

Didn't get what you ordered? The quality of the goods is not as stated - open a dispute on Ali. But keep in mind that here the Chinese can also throw you. And even if you are right, Ali may decide not in your favor. Let's talk about the main tricks that you can be caught in the course of resolving a dispute. Everything will be clear and to the point, without water.

1. Or maybe the product is not so bad?

Can you use it? Is there any problem with the product?

The Chinese will go from simple to complex - at first they will work with soft methods - they will try to solve everything “in a good way”. For example - well, the wrong color came to you - they will bring a thousand apologies, they will put sad emoticons and write every day that they admit their guilt, there is a lot of work, they made a mistake.

They can even write to you something along the lines of “I have a very strict boss, if he sees an argument and a bad review, he will fire me, and I need to feed my sick mother.”

2. Reducing the price of a dispute

For a Chinese seller, his rating is very important. And if the dispute was resolved in your favor, he did not accept your conditions, and then you also put a bad review - that's all, cover. It is unacceptable for him that all disputes be resolved in this way (and you can imagine how many people want to open them). Therefore, you will be given the second step to reduce the cost of claims - two times that way.

3. Close the dispute - we will send you what you want

It is logical - if instead of 6 pieces you received only 1, then where to go? Of course, the Chinese must send the rest. But here are the nuances. Before that, he may ask to close the dispute - in order to protect himself, it seems that they agreed. Can negotiate with you to close the dispute when he provides you with a track number. Seems to be honest too. But - do not agree in any case! Don't be so compassionate. Under this track number, a brick or an empty package can go to you. Tell them to return the money, and buy the goods from another seller - that's honest!

4. Close the dispute - we will refund the money via PayPal

Dear. We refund you via Paypal account. Would you close the dispute? Waiting for your reply

Another trick. If you have not yet understood from the previous 3 points − can not accept any conditions of Chinese sellers . Think - why make a return through PayPal, if the same thing can be returned through a dispute? Well, maybe if you close the dispute yourself, then this will somehow affect the seller's rating, but:

• You may be asked to close the dispute before paying with Paypal. In this case you will not be able to open a dispute a second time. That's it, you just lost money on Aliexpress.
• If you are from Ukraine - you simply cannot accept money into your account due to the very conditions of Paypel - do you think the Chinese do not know about this?

Can you reply right away

Don't make a fool of me. I am in Ukraine. We cannot accept PayPal.

5. Change the reason for the dispute. Yep, right now!

You can write something like

Honey, could you change the reason for the dispute: "Personal reasons" or "simple return(easy return)" or " shipping method is not as described."

As you can see, the Chinese are sooooo inventive and sometimes it seems that they act like a manual. In this case, they ask that the cause of the dispute was not a low-quality product, but some insignificant reason of the type: personal beliefs, I don’t like the product (but I don’t want to return it), sent it to the wrong company - well, what decision can be made on such reasons? Well, the shipment was the wrong company, but did you get the goods? The dispute is likely to be resolved in favor of the seller.

6. Blackmail - return the package - close the dispute

Then you return it, we give you a refund

Oooooh, this can only catch a short-sighted buyer or a beginner. Allegedly, if the goods are not sent back, then the money will not be returned. This works on Ebay - so really, if the product does not work, then you must return it if you want to receive money. There are also nuances here (in case you return the goods on the terms of the Ebay site):

• You have to pay for shipping and about $2 for a tracking number. Send without a track number - the Chinese will say that he did not receive anything, even if this is not so.
• The dispute can be opened for a certain time and whether the parcel will arrive and, most importantly, whether the Chinese will delay receiving it until the dispute closes is not known!

Since, according to the current rules, Aliexpress is on your side (unlike Ebay), it would be more correct to write

I will not pay for your mistake. Make a refund

Even if the Chinese write that they will pay for the delivery (You will return the parcels, freight we pay), you are not required to return anything.

7. You won't get anything!

Here is already heavy artillery - the last attempts to catch you on a sucker! If before that there was just correspondence, then the Chinese will already make an official offer for you. Rude, arrogant and dishonest.

But at the time of the solution proposal, it will look like this

The seller offers a solution to the dispute

Here the reason for opening the dispute was that the package did not arrive within 3 months. If you do not know English at all, then you might think that the Chinese agreed to your dispute, but this is not so: He offers not to return the goods and not to give you money - No refund. You may also be asked not to return anything and return $0 - Return goods & refund US $ 0.00. This is similar to simply closing the dispute without paying you any money.

Honesty and Reviews on Aliexpress

As you can see, the Chinese work on the principle of "Nothing personal - just business." When you have a long correspondence with them, you simply don’t have enough evil for how brazenly and cynically they act.

After they try to scam you, guess what they ask? That's right - do not give them a negative review!

1. Dear~ I'm sorry - I'm willing to refund to you. Can you help me to change dispute reason？ Then I will accept the dispute. i really need your help
2. Dear~i hope you can change dispute reason write don’t receive the product，or can not find tracking information
   Then I will accept the dispute
   And refund to you, thanks for your understanding
3. Dear, Sorry for the inconvenience.
   We are willing to refund you
   Hope you wouldn't give us the negative feedback

If someone does not understand English, they ask to change the reason for opening a dispute - from “the goods are not as stated” to something softer like “did not receive the goods” or “the parcel is not tracked” and after that they will return the money.

Well, such an apofigeychik - "We hope you will not give us a negative review." Of course, you should put a negative review - the seller just tried to scam you.

But what I want to say in the end. There are a lot of Chinese who are cashing in on the greed of buyers who think that for $5 they can get a 10,000Mah power bank and the same buyers who are cashing in on the desire of these sellers to cheat. You know, at one time I was in close contact with the Chinese - he studied with me. Once the conversation turned to Chinese goods, I said that they are cheap, but the quality suffers. To which he replied: “We have quality goods, but you don’t want to buy them.” So: be honest - open disputes for real reasons and do not buy any unnecessary five-rate nonsense.

Many people are wary of a product from China, as they consider it cheap and of poor quality. Like, such a product will serve its owner for a short time anyway, so why buy it. But, in fact, now everything is completely different. However, we do not deny that there are no inferior products from China. It is, but if you correctly approach the purchase Chinese goods, you can purchase quality products, while paying for quality and reliability for very little money. Fortunately, modern Chinese factories have finally learned to work not for quantity, but for quality, which we are certainly happy about. Most importantly, do not stumble upon cheap fakes that are not worth buying even for the most low prices that you have just met. Such purchases will only bring you disappointment.

The Aliexpress marketplace could be perfect if it weren't for various sellers who try to pass off cheap low-quality fakes as great goods.

So, what should we know about buying products on this marketplace?

Let's say you found the product you need, paid for it, and as a result you received either a defective product, or poor quality, or one that does not match the description and characteristics at all.

We are faced with a marriage, what actions should be taken before and after the purchase.

1. Don't buy the first item you see. You need to work with trusted sellers, read all product reviews. It is most important.
2. You need to pay for the purchase after you make sure that the seller has the desired product. Sometimes it happens that the seller, after you pay for the goods, will purchase it himself, and then send it to you. We don't need this.
3. The opening of the purchased goods should be filmed. Thus, you will be able to provide all the evidence that you really bought a low-quality product, and not just want to get your money back.
4. You opened the product, did not find any flaws. In general, it can be said that they bargain purchase. But in this case, you should not immediately confirm receipt of the goods, and leave feedback to the seller to celebrate. A little, so to speak, "poyuzayte" purchase. Time will definitely prove its quality. If you confirm the goods, then everything, your money will not be returned to you.
5. All questions, conflicts, claims must be resolved before the transaction is closed, otherwise you will “burn out”.
6. There is no need to immediately panic if the product turned out to be defective. Write to the seller, throw off the video, describe the current situation. If the seller values ​​his reputation, you will resolve the issue fairly quickly.
7. Suppose there is a little time left before the closing of the transaction, and you have not yet decided the issue, then we urgently open it. Under no circumstances should you push this.
8. If there are minor defects on the product that do not play a special role, ask the seller for compensation. Which one, you decide for yourself.
9. If the seller promises to provide you with compensation only after the dispute is closed, in no case do not believe him! In most cases, after the dispute is closed, the seller begins to ignore his buyer. And here his high rating no longer plays a role. As soon as the dispute closes, in 99% of cases the seller will start delaying compensation, and then forget about you altogether. The chances that you will come across a seller from 1% are very small, so you should not play roulette. Think sensibly, and you will be able to "recapture" your money.
10. If the marriage is really serious, we will have to send the goods back to the seller. A reliable seller will give you a choice: either you get the same product, but without marriage, or you just get your money back. By the way, sending a defective purchase will cost a pretty penny to the buyer.
11. Solve all questions with the seller exclusively in. No personal correspondence is required. Take a photo or video of the shipment. There should be a photo of the product itself, a photo of the shipment, as well as a track by which the seller and you can track the location of the defective product. These moments will become weighty evidence in resolving the conflict.
12. If you have already closed the deal, and later the marriage “surfaced”, then in such a situation you need to write to the seller and explain the current situation. However, remember that in such a case, guarantees from trading platform you won't. Here you need to rely solely on the decency of the seller. If the seller is conscientious, you will be able to solve the problem, otherwise the purchase will remain unsuccessful.

Usually sellers make concessions to their buyers, as reputation is extremely important for them. But still, it is not necessary to assume that since the seller has a high reputation, then you can completely trust him. Believe me, not the most beautiful face can be hidden behind a beautiful mask.

If during the transaction on Aliexpress it turned out that the delivered product did not match the one in the description, if the product did not arrive on time, and also if defective products arrived, then you should use the special program for Aliexpress. It was developed by the project administration together with the payment system, which helps to make payments between the parties. This is an Escrow service. It is thanks to him that everything on Aliexpress cash clients are completely safe. The system will transfer money to the seller only after the buyer himself confirms such an action after checking the goods for quality and defects.

In order to make purchases on the Aliexpress website safe and beneficial for the parties, there is such a thing as a dispute (dispute). During it, the parties can discuss unpleasant situations. A dispute is an opportunity to clarify all the issues that will arise at the time of the transaction between the seller and the buyer. That is, if the client is dissatisfied with the quality of the goods, then he needs to open a dispute.

When no product was sent to the client at the agreed time, or if this product is defective, or if it does not match the description that was on the site, then the client can open a dispute on Aliexpress. The term for not sending the parcel is calculated from the moment when it was supposed to be sent (indicated on the resource), and not from the moment the transaction was completed. These terms are different, and therefore you need to be careful when making a purchase. Namely, the dispute opens only 6 days after the date when the seller was supposed to send the goods. The term is displayed on the red timer on the page where the product is located. If necessary, the period may be extended. If it is seen that the delivery time is approaching, and the goods have not yet been received, then the distributor may, at the request of the client, increase this period, if the parties so desire.

But if, for a certain time, the goods are not delivered, or a marriage or products that do not match the description are delivered, then you can safely start a dispute, during which you can demand funds from the seller for failure to fulfill his obligations. From the very moment the dispute is opened, the Aliexpress administration gives the parties two weeks during which they can resolve the situation through negotiations. If this cannot be done within the allotted time, then the dispute automatically turns into a claim. It is considered by the Aliexpress administration, which has the right to resolve all issues with the parties to the conflict itself.

In the event that the implementer will not pay any attention to the claim and will not negotiate with the client, then it can be opened by yourself without waiting for the expiration of the allotted time (two weeks). This can be done on the sixth day from the start of the dispute.

If the goods arrived a little late, and the dispute was opened, then such a dispute must be closed in without fail. If you need to change the reason for the dispute, for example, late delivery or defective goods, then this must also be done within five days from the date of receipt of the product. If these deadlines are missed, then such a transaction is automatically closed and is considered successful.

It is not recommended to close disputes until the moment when the goods have not yet been received! There are such unreliable sellers who may require the buyer to do this. But that's usually what scammers do! As soon as the seller receives such confirmation, he will be able not to send the goods at all, and also not to return the money for it. This must be remembered.

Also, in the event that a marriage comes, it is not necessary to confirm satisfaction with the package. You should not do this even if the seller says that such confirmation is needed only to confirm the very fact of receiving the order. If you confirm that the parcel has arrived, then you will not receive your money back for defective products. This must always be remembered!

If, according to the client, the application is not considered objectively by the site administration, then it is necessary to write a letter in support of consumers, indicating the number of the e-mail address of the person who considered this claim. Even despite the fact that usually all issues on Aliexpress can be directly resolved with the seller himself, sometimes a more decisive approach to the matter on the part of the client may be required. Here he needs to remember not only his duties, but also his rights as a buyer, which are protected by law.