Trainings in Sberbank "personal efficiency of the head". Collection of examination questions operational and cash work in the branches of Sberbank of Russia

Sberbank International

Over 10 years of development, Sberbank has become a “bridge” between economic systems many states and took leading positions in the countries of presence. Business development in the international arena is supervised by Sberbank International. international Business Sberbank is a network of subsidiaries, representative offices and branches in 16 countries, over 28,000 employees and over 14 million customers. Subsidiary banks actively introduce innovative products and lead in many areas, which is confirmed prestigious awards reputable financial publications.

Block HR

Among the main tasks of the Block: selection, adaptation, training, development and motivation of employees; formation of corporate culture and volunteering, labor protection. Employees of the division make every effort to ensure that 314 thousand of their colleagues are surrounded by constant care and work with pleasure.

wealth management

The block combines asset management, pension, insurance and depository businesses of Sberbank. A wide range of products is sold in all business segments: retail and corporate blocks, CIB and Private banking.
In 2016, the total number of products sold exceeded 32 million. Today, customers have the opportunity to purchase insurance, pension and investment contracts online through the sberbank.ru website, the websites of subsidiaries, Sberbank Online and Mobile Bank. Total electronic sales welfare products in 2016 amounted to more than 70 thousand.

Risks

The risk management system is guided by the recommendations of the Basel Committee on Banking Supervision, complies with the requirements of the Bank of Russia and complies with the best world practices. Sberbank is dynamically developing and transforming, protecting the interests of shareholders, strengthening competitive advantages, managing capital efficiently and increasing its overall market value.
It was Sberbank that was the first to apply for the application of an internal rating system based on its own model ratings of counterparties to calculate capital adequacy. The result was the possibility of a significant increase in the capital adequacy of the Bank and the Group as a whole.
In the process of verification and assessment of the borrower's reliability, a predictive analysis of the client's creditworthiness, its behavioral characteristics, voice and other types of biometrics, as well as other modern technological solutions are used.

corporate business

The Block team improves the bank for 1.8 million corporate clients helping entrepreneurs create new services and a new quality of life for our country. Today, the Block faces loud challenges: automating the credit process, creating the best bank for small, as well as large and medium-sized businesses, lending to regional authorities, building a convenient digital platform maintenance and continuous improvement banking products for business.

Corporate investment business (Sberbank CIB)

Among the Bank's clients largest corporations, financial institutions, federal and subfederal authorities and organizations. Sberbank CIB offers corporate lending (trade finance), trade finance, investment banking, securities trading, and integrated financial solutions and financial advisory services. As of March 2017, the volume of the loan portfolio for the largest customers amounted to 7.4 trillion. rubles. In 2016, Sberbank CIB was recognized as the most innovative investment bank in Central and Eastern Europe by The Banker magazine.

Strategy and development

The strategy team is a division of the future that creates a new image of the Bank. The unit studies the latest trends and trends, finds new ideas, participates in the formation of a development strategy in all areas, and also supports the implementation of the strategy at every stage.
Purposeful people work here, who are not afraid to take on the impossible and are used to thinking two steps ahead. The team brings together specialists from various industries. Candidates are expected to be able to think strategically and be ready to tackle ambitious tasks.

Retail business

The largest block of the company not only offers starting positions in branches and call centers, but also has a lot of vacancies in the field of IT, data science, management and process optimization.
Clients retail business Sberbank - 70% of the population of Russia. Every day, 144 thousand employees help people make transfers, pay for services, get loans, make deposits, improve living conditions, exchange currency, and carry out operations with precious metals.
Today, 48 million of our customers use the web service and mobile app Sberbank Online, and Mobile Bank has more than 30 million users. Together with the client, we create the future and save main resource- time.

Territorial development

Today, the regional network of Sberbank consists of 14 Territorial banks and 14,739 client offices that provide their clients with a full range of banking services in 83 constituent entities of the Russian Federation, in an area of ​​11 time zones. Their work is coordinated by the Territorial Development Block.

Finance

Block "Finance" deals with financial support of the Bank's activities: business planning, cost management and control, management tax risks, financial analytics and reporting on Russian and international standards, transfer pricing, liquidity and capital management of the Bank.

Direct reporting to the President of the Bank

The President is directly subordinate to a number of subdivisions: the Department of Marketing and Communications, the Secretariat (that part of it that is responsible for organizing the work of the collegiate bodies of the Bank and the Competition Commission), the Ombudsman Service (dealing with the examination and settlement of customer requests, as well as mediation conflict situations), Office internal audit and intrabank security, and, of course, a relatively new structural unit for the implementation of Agile.

Services

The "Services" block consists of the Departments of real estate and operation, construction, security, business management; centers responsible for the storage and transportation of cash and precious metals, and the Supply Center. The main tasks of the Block: service support for business units, internal and external customers, ensuring the smooth operation, development and security of the Bank (physical security of facilities, combating cyber fraud, protection of information and electronic business).

Block Technology

Modern technologies and innovation - a sustainable source of formation of unique competitive advantage Jar. The task of the technology block is to complete the moderation of Sberbank by 2018 and make it one of the technology leaders in the banking sector.

The Technology block is one of the sponsors and leaders of the Agile transformation project.

The main activities of the Block:

• Development of a strategy for the technological transformation of the bank;
• Analysis of business processes and requirements for their optimization;
• Analysis of business processes and creation of a corporate IT architecture;
• Development of banking products.

Part of the Technology Block is

1. Training is organized by the HR department in cooperation with the department responsible for the organization cash work in VSP branches of the Bank (hereinafter: authorized unit).

2. Training is conducted by employees of the authorized subdivision / subdivision for work with the personnel of the branch of the bank in the classroom and / or remotely (using the videoconferencing and / or training programs specified in Section " Methodical materials"). The form of training is determined independently on the ground and depends on the territorial remoteness of the VSP from the training site. If the training was carried out remotely using videoconferencing and/or training programs (for remote territories), then the face-to-face consultation (answers to questions)/testing/exams are held by the employees at the training site of the Bank.

3. Classroom training is conducted in classrooms using presentation slides and workbooks in accordance with the approved program. When conducting classroom training, it is possible to use the training programs specified in the Section "Methodological Materials". The program, presentation slides and workbooks can be adjusted taking into account the specifics of the activities of the territorial bank in agreement with the RMO of Sberbank of Russia OJSC and the Mass Education Department of Sberbank of Russia OJSC.

4. In remote mode, training is carried out using the training programs specified in the Section "Methodological materials".

5. The course of study consists of two training modules of two blocks each: self-study and classroom learning.

5.1. Module 1

Re-training accepted workers for the positions listed in the "Target Audience" subsection.

5.1.2. Block 1. Self-training in VSP.

Self-training at the workplace can take place both before the start of classroom training and after passing classroom training (depending on the specific features and territorial remoteness of the VSP from the TB/GOSB training site)

Self-training is carried out by the employee during the first 3 weeks after hiring on the following topics:

Basic rules for committing cash transactions;

Workplace equipment, individual and personal storage facilities;

Cash limits valid during the working day at workplaces;

Formation of banking values;

The procedure for receiving and issuing cash to customers;

Signs of the solvency of banknotes of the Bank of Russia.

“Standard for organizing work on conducting cash transactions in internal structural divisions branches of OJSC Sberbank of Russia No. VSB 2.3.10 dated June 29, 2012;

· “Signs of solvency of banknotes and coins of the Bank of Russia” (Instruction of the Central Bank of the Russian Federation dated December 26, 2006 No. 1778-u “On the signs of solvency and the rules for exchanging banknotes and coins of the Bank of Russia”);

· computer training program "Procedure of work with bank valuables";

· computer training program "Signs of solvency of banknotes and coins of the Bank of Russia";

electronic catalog "Currency Russian Federation" posted in the "Information" section of the Bank's portal.

5.1.3. Block 2. Classroom training.

Conducted within the first month after hiring and after self-study by the employee of the material / within the first week after hiring without undergoing self-training at the workplace.

After passing the classroom training, the employee is tested in the ASPK.

The test consists of two sections.

1 section " General rules performing cash transactions” – the employee is tested at the end of the 1st day of training.

Section 2 "Basic elements of banknote security of the Bank of Russia" - the employee is tested at the end of the 2nd day of training or after studying this topic as part of Module 1.

To prepare for testing, the employee uses a list of questions in 2 sections (Appendix 3) for Module 1. Similar questions are placed at the end of the workbook, which the employee receives on the 1st day of training.

Testing is carried out on the 1st and 2nd section. The employee answers 30 questions from each section (30 questions out of 42 questions in Section 1 and 30 questions out of 68 questions in Section 2). Testing time for each section is 40 minutes. When testing, no more than 2 attempts are allowed. No more than 5 errors are allowed per "offset".

With positive test results in ASPK, the employee receives a “credit”. A certificate is issued (Appendix 2) and the employee is allowed to work independently with cash and valuables.

5.2. Module 2.

Trained employees who have completed training and have a certificate in Module 1.

Training is provided for the following categories of VSP employees: without fail- VSOCHL, SOCHL, acting as a shift administrator, deputy head of the VSP (if he did not take this course in a previous position) and cash workers for servicing corporate clients.

The head of the VSP and the deputy head of the VSP are also trained in the multimedia course “Control over the cash activities of the VSP”, located in the ASPK TB.

5.2.1. Block 1. Self-preparation

Self-training is carried out by the employee on the following topics:

Opening and closing of the VSP value store;

The procedure for performing intrasystem operations;

The procedure for auditing bank valuables in the VSP storage.

When self-training, the employee uses:

· “Standard for the organization of work on conducting cash transactions in internal structural divisions of the branches of OJSC Sberbank of Russia” No. VSB 2.3.10-12.

· Technology system execution of cash collection operations by collectors of OJSC Sberbank of Russia No. 2425;

· Technological scheme for making cash transactions in the VSP branches of OJSC "Sberbank of Russia" No. 2724;

· computer training program "Organization of cash work in VSP", placed in ASPK.

5.2.2. Block 2. Classroom training

Before the start of classroom training, the employee undergoes a preliminary test on the previously studied topics of Module 1.

Upon completion of the test, analysis and analysis of errors is carried out.

After completing the classroom training, the employee takes a qualifying exam.

To prepare for the qualification exam, the employee uses the list of questions (Appendix 3) for Module 2. Similar questions are placed at the end of the workbook, which the employee receives on the 1st day of classroom training.