Regulations on the relationship of network organizations. The relationship of consumers of electrical energy with energy supply organizations

4.2. On the connection diagram of the subscriber electrical installation, the dispatch service of the Grid Organization sets the boundaries of operational management and maintenance.

The scheme is signed by the person responsible for electrical facilities and endorsed.

4.3. The unified dispatching numbering of subscriber equipment is established by the Grid Organization. Dispatching services of Grid organizations determine the position of the switching equipment of the subscriber electrical installation for normal operation, based on ensuring the reliability of power supply, permissible voltage levels, the operation of relay protection and automation devices and compliance with short circuit currents.

5. COMMISSIONING AND DECOMMISSIONING

ELECTRICAL INSTALLATIONS OF CONSUMERS.

5.1. An operating electrical installation is an electrical installation or its section that is energized or to which voltage can be applied by turning on switching devices.

5.2. Entering the equipment of Consumers into the category of operating electrical installations and decommissioning from the category of operating ones is carried out by the forces and means of the Consumer.

5.3. Applications for the decommissioning of existing equipment for connection or disconnection of other electrical installations are submitted by the owner of the existing equipment in accordance with Section 6 of this Regulation.

5.4. Permission to enter into and out of the operating electrical installations of the Consumer issues in the prescribed manner in the form of a telephone message addressed to the owner of the equipment, a copy of the telephone message is transmitted to the Network Organization addressed to the chief engineer of the corresponding branch.

5.5. A newly installed subscriber electrical installation can be put into operation only after technical inspection and admission to operation by inspections of "Rostekhnadzor" and for its compliance with the requirements of PUE, PTE, MPOT during the operation of electrical installations, specifications issued by the network organization to whose networks the subscriber is connected and design solutions in terms of accounting electrical energy, agreed with.

Newly installed subscriber electrical installations with voltages above 1000V, transferred to the operational management or maintenance of the Grid Organization, must have clear, indelible inscriptions of uniform dispatch numbers and names both on the doors of the electrical installation, and on the drive of each switching device and inputs, as well as on the inner walls of the chambers, ZRU, front and internal parts of KTPN outdoor installation.

5.6. The owner of the electrical installation transferred to the operational management or maintenance of the Grid Organization is obliged to provide the latter with a power supply scheme, in accordance with clause 4.1 of this Regulation, and lists of operational personnel, in accordance with clause 3.12 of this Regulation.

5.7. Prior to the execution of contractual relations for power supply, the Consumer and the Grid Organization must establish, according to the Act of delimitation of balance sheet ownership, the boundaries of balance sheet ownership and operational responsibility, as well as the operational management and maintenance areas of the electrical installation being switched on (see clauses 3.1., 3.2).

5.8. When withdrawing from the category of existing electrical installations of the Consumer on his initiative, the Grid Organization is obliged to demand, and the Consumer is obliged to take measures to preserve the transit power supply of the electrical installations of the Grid Organization or other Consumers, as well as to ensure that the remaining operating equipment complies with the requirements of PUE, PTE and MPOT during the operation of electrical installations.

5.9. Liquidation of the Consumer's electrical installation is carried out if there is a letter from him to the Grid Organization.

After the Consumer has completed a set of measures to remove the equipment from the “operating” state, the letter reflects the fact of liquidation and the letter is sent to terminate the power supply agreement.

6. OUTPUT OF ELECTRICAL EQUIPMENT FOR REPAIR

6.1. The equipment of existing subscriber electrical installations with a voltage above 1000V may be in the following operational states:

In operation (under voltage and under load)

In reserve (automatic and non-automatic)

· Under repair:

Overhaul

Maintenance

Unscheduled repairs

After emergency repair

Reconstruction

Test (if it is related to the withdrawal of equipment from operation or standby).

6.2. The transfer of equipment that is under the operational control or maintenance of the Grid Organization from one operational state to another is carried out at the command or permission of the operational personnel of the Grid Organization in a planned manner. Periodicity scheduled repairs and testing is established by the PTE of electrical installations of Consumers.

6.3. In order to coordinate work on the consumer network and on the network of the Grid Organization, annual and monthly plans for repairs and testing of the Consumer's equipment that is under the operational control or maintained by the dispatcher of the Grid Organization are submitted by the Consumer to the relevant dispatch services of the Grid Organizations within the following periods:

Annual - 1 month before the beginning of the planned year;

Monthly - 15 days before the start of the planned month.

In this case, the grid organization is obliged to provide for the maximum combination of work with the shutdown of the Consumer's equipment in a planned manner. The transfer of equipment from one operational state to another, regardless of the provision of plans, must be formalized by an operational application submitted by the Consumer to the appropriate dispatch service in whose operational management or jurisdiction is the Consumer's equipment.

6.4. The equipment withdrawn for repair must have emergency readiness for putting it into operation. The concept of "Emergency readiness" includes the time required to curtail work, restore the working condition of the equipment and put it into operation.

6.5. Applications submitted to the dispatching services are divided into:

planned (submitted in accordance with the provided plan);

urgent (applied for work not provided for by the plan);

6.6. Planned applications are accepted in the following terms:

· up to 12 hours on the eve of the day of work, if the withdrawal of equipment for repair is not related to the de-energization of Consumers and the preparation of the network diagram;

· up to 12 hours three days before the execution of works, if the withdrawal of equipment is associated with the preparation of the network diagram and the disconnection of Consumers II and Category III.

· 10 days prior to the performance of work, if the withdrawal of equipment for repair is associated with the disconnection of Category I Consumers.

Weekends (Saturday and Sunday) and holidays are not included in the specified application deadlines.

An urgent application can be submitted at any time of the day to the duty personnel of the dispatch services of the Grid Organization.

An urgent application provides for the need for an urgent shutdown of the equipment due to its emergency condition or defects that have arisen that do not allow the normal further operation of the equipment.

Equipment damaged and disconnected by the action of relay protection and automation during emergency shutdowns is also subject to subsequent registration of an urgent application.

6.7. Applications must be submitted to the dispatching services in the following form:

Dispatch number and name of electrical equipment;

Date and time of switching off and on the equipment;

Emergency preparedness.

The application is signed by the person responsible for the electrical equipment of the subscriber. The time spent on operations related to the withdrawal for repair and commissioning of equipment is included in the time allowed on the application. Applications submitted not in accordance with the form and not on time are not considered by the dispatch services of the Grid Organization.

Irrespective of the presence of a permitted application, switching over for putting into repair and commissioning of equipment that is under the operational control or maintenance of the network organization dispatcher is carried out only by command or permission of the Grid organization dispatcher.

6.8. Applications related to the reconstruction and replacement of electrical equipment are submitted to the dispatching services, under the control or authority of which they are, with the application of diagrams in accordance with Section 4 of this Regulation.

6.9. Orders to turn off or turn on feeders, due to arrears in payment for consumed electricity, are carried out by the personnel of the Grid Organization and the personnel of the Consumer within the specified period, followed by a mandatory message to.

7. PROCEDURE FOR APPROVAL WITH THE CONSUMER OF REPAIR WORKS RELATED TO LIMITATION OF THE POWER SUPPLY MODE

7.1. If the Consumer's power supply scheme does not allow carrying out repair work without limiting the consumption mode, the Grid Organization shall notify the Consumer of such work.

7.2. The Grid Organization must notify the Consumer of planned outages related to the limitation of the consumption mode at least three days in advance by telephone message addressed to the responsible person, indicating the date, time and duration of the upcoming outages.

7.3. The Consumer's consent to disconnection can be recorded in the form of a telephone message, an entry in the operational log or a note in a warning telephone message. The absence of objections from the Consumer within the period established by these Regulations should be considered his consent to disconnection.

7.4. Coordination of outages of VL-0.38 kV and KL-0.38 kV of Consumers of category III lasting up to one working day can be carried out on site by the foreman of the section of the district of electric networks of the Grid Organization.

7.5. If the withdrawal of electrical installations of one area of ​​electrical networks for repair causes a disconnection of Consumers of another area of ​​electrical networks, coordination with Consumers must be carried out by the area of ​​electrical networks serving the disconnected Consumer.

TypicalPOSITION"On the relationship of operational personnelpower grid enterprises with operational personnel of subscribers"

1. A COMMON PART

1.1. This Regulation adopted in order to regulate, in the manner prescribed by the legislation of the Russian Federation, relations related to operational dispatch control in relation to supply points in the retail market served by (Guaranteed Supplier) buyers of electric energy (hereinafter referred to as Consumers), as well as relations related to the transmission of electric energy under contracts energy supply (purchase and sale (supply) of electrical energy) with Consumers.

1.2. This Regulation defines the relationship between the operational personnel of grid organizations, to the electrical networks of which the relevant power receiving devices are connected (hereinafter referred to as the Grid Organization), and the operational personnel of the Consumers.

1.3. The Customer and the Contractor within the framework of these regulations are network organizations.

2. RESPONSIBILITIES OF CONSUMERS

AND NETWORK ORGANIZATIONS

2.1. The consumer is obliged to ensure the maintenance of their own electrical installations in working condition and their operation in accordance with the requirements of the Rules technical operation electrical installations of consumers (hereinafter referred to as PTEEP), safety rules and other regulatory and technical documents (hereinafter referred to as NTD).

2.2. The operation of electrical installations of Consumers must be carried out by trained electrical personnel.

2.3. Depending on the volume and complexity of work on the operation of electrical installations, the Consumers create an energy service staffed with appropriately qualified electrical personnel. It is allowed to operate electrical installations under an agreement with a specialized organization.

2.4. For the direct fulfillment of obligations for organizing the operation of electrical installations, the Consumer appoints the person responsible for the electrical facilities of the organization (hereinafter referred to as the person responsible for the electrical facilities) and his deputy by the relevant document.

2.5. For Consumers whose installed capacity of electrical installations does not exceed 10 kVA, an employee replacing the person responsible for electrical facilities may not be appointed.

2.6. The person responsible for the electrical facilities and his deputy are appointed from among the managers and specialists of the Consumer.

2.7. For consumers who do not production activities, the electrical facilities of which include only an input (input-distribution) device, lighting installations, portable electrical equipment with a rated voltage not exceeding 380 V, the person responsible for the electrical facilities may not be appointed.

2.8. In this case, the head of the Consumer is responsible for safe operation electrical installations may assume upon written agreement with the West Siberian Department of Rostekhnadzor by issuing an appropriate statement of obligation.

2.9. The appointment of persons responsible for electrical facilities and operational personnel at each enterprise (organization, institution) should be carried out in accordance with PTEEP, Intersectoral rules on labor protection (safety) during the operation of electrical installations (hereinafter referred to as MPOT).

2.10. Responsibility for the qualifications of persons responsible for electrical facilities and for the availability of operating personnel is borne by the Consumer.

Without the presence of appropriate electrical personnel, the operation of electrical installations is prohibited.

2.11. Consumers are obliged to provide the Grid Organization with the opportunity to perform the necessary technical measures in relation to electrical installations of Consumers technologically connected to its networks, ensuring the introduction of an emergency restriction and / or the operation of emergency and regime automation equipment, or independently perform these measures in accordance with the requirements of the Grid Organization and current legislation.

2.12. Consumers are obliged to prevent the occurrence of a regime that leads to the issuance of electricity to the electric networks of a grid organization.

2.13. The network organization is responsible for:

· For qualification of own operative personnel;

・Compliance with requirements normative documents in relation to the Consumer's electrical installations in the scope of the functions performed by the grid organization.

2.14. Responsibility for the implementation of these Regulations and the observance of dispatching discipline by operational personnel shall be borne by the Grid Organization and the Consumer in accordance with applicable law.

3. OPERATIONAL MANAGEMENT

3.1. All power lines, conductors, equipment and devices of the Consumer's power supply system must be distributed according to the levels of operational management.

3.2. The lists of power transmission lines, current ducts, equipment and devices that are under the operational control or operational management of a senior employee from among the operational personnel of the Consumer must be drawn up taking into account the decisions on the operational management of the Grid Organization, agreed with it and approved by the technical manager of the Consumer.

3.3. For Consumers of electrical energy, the higher level of operational management is the dispatch services of the relevant Grid organizations.

3.4. For each operational level, two categories of equipment and facilities management should be established - operational management and operational maintenance.

3.5. In the operational management of a senior employee from among the operational personnel of the Consumer or the dispatcher of the Grid Organization, there must be equipment, power lines, current ducts, relay protection devices, equipment for the emergency and regime automation system, dispatch and technological control facilities, operations with which require coordination of actions of subordinate operational personnel and coordinated mode changes at several sites.

Operations with the specified equipment and devices must be carried out under the guidance of a senior employee from among the operational personnel of the Consumer or the dispatcher of the Grid Organization.

3.6. The operational management of a senior employee from among the operational personnel of the Consumer or the dispatcher of the Grid Organization should include equipment, power lines, current ducts, relay protection devices, equipment for the emergency and regime automation system, dispatching and technological management operations with which do not require coordination of actions of the personnel of different energy facilities, but the state and mode of operation of which affect the mode of operation and reliability of electrical networks, as well as the setting of emergency automatic devices.

Operations with the specified equipment and devices must be carried out with the permission of a senior employee from among the operational personnel of the Consumer or the dispatcher of the Grid Organization.

3.7. The operational management of equipment consists in issuing specific tasks for the production of operational switching, preparing jobs and issuing permits for admission to work in existing electrical installations.

3.8. Operational maintenance consists in the direct implementation of operational switching, preparation of jobs, admission to work, supervision of the operation of electrical equipment and operational negotiations on existing electrical installations.

3.9. The system of operational management of the subscriber's electrical facilities, the organizational structure and form of operational management, as well as the type of operational maintenance of electrical installations, the number of employees from the operational staff per shift is determined by the head of the Consumer.

3.10. All operational switching in electrical installations of Consumers must be carried out by employees from among the operating personnel directly servicing electrical installations.

3.11. Allowed for the organization promptly Maintenance electrical installations to conclude an appropriate agreement with a specialized organization.

3.12. Consumers are required to submit annually by January 1 to the Grid Organization, in the operational management, or which is in charge of their equipment, lists of persons responsible for electrical facilities, and persons of operational personnel indicating the last name, first name, patronymic, position held, qualification group for safety and a list of equipment to be serviced, as well as telephone numbers that provide constant communication with the operational personnel of the power supply organization. Consumers must promptly report changes to the lists of personnel during the year to the Grid Organization.

3.13. Lists of operational personnel of the Grid Organization are provided to the Consumer upon request.

3.14. In cases where the Consumer does not submit lists, the Grid Organization officially warns this Consumer about the need to resolve the issue of appointing operational personnel within 10 days, otherwise the Consumer's electrical installation is removed from operational maintenance. A copy of the warning is transferred to the West Siberian Department of Rostekhnadzor and c.

3.15. In the event of an emergency shutdown of the Consumer's electrical installation within a 10-day period, voltage will be supplied only after the appointment of operational personnel and the provision of a list to the relevant Grid Organization.

3.16. The operational personnel of the Consumer is operationally subordinate to the relevant operational personnel of the Grid Organization and is obliged to comply with all orders of the latter for switching in normal and emergency modes for connections that are under the operational supervision of the operational personnel of the Grid Organization.

3.17. All orders of the operational personnel of the Grid Organization are recorded by the operational personnel of the Consumer in the operational log indicating the time and a brief summary of the order.

3.18. All operational orders of the operational personnel of the Grid Organization to the operational personnel of the Consumer are subject to immediate and unconditional execution.

3.19. If the person who received the order considers it to be clearly unfounded or erroneous, threatening an accident with people or destruction of equipment, he is obliged to immediately make a reasonable refusal to comply with this order and inform the person responsible for the Consumer's electrical equipment about this.

3.20. For unreasonable delay or refusal to execute the order of the operational personnel of the Grid Organization, the operational personnel of the Consumer shall be liable on an equal basis with the person who authorized the delay or failure to comply with the order.

3.21. The operational personnel of the Consumer shall immediately report the implementation of orders to the operational personnel of the Grid Organization with a note about the message in its operational log.

3.22. Dispatchers of Grid Organizations are granted the right to remove the Customer's operational personnel from operational switching and negotiations for gross violations of dispatching discipline and these Regulations, followed by notification of the management personnel of the Consumer, the UES Branch "Novosibirsk RDU and.

3.23. The restoration of the operational rights of the Consumer's personnel who committed violations is carried out after a comprehensive investigation of the violation with the participation of the inspection of the West Siberian Department of Rostechnadzor and the provision by the Consumer of a new list of operational personnel with an inspection visa of the West Siberian Department of Rostechnadzor.

3.24. Disagreements that arise between the operational personnel of the Consumer and the operational personnel of the Grid Organization are resolved by the management personnel of the Consumer, the management personnel of the Grid Organization and the West Siberian Department of Rostekhnadzor.

3.25. The operational personnel of the Grid Organization is responsible for:

Correctness of issuing orders for operations to disconnect (switch on) and ground the equipment of electrical installations of Consumers that are under the operational control of the dispatcher of the Grid Organization, ensuring the impossibility of supplying voltage to the place of work, their sufficiency and compliance with the nature and place of work.

· Reliability, observance of the order and timeliness of informing Consumers about the occurrence of emergencies, withdrawal of electrical installations for repair.

3.26. The consumer is responsible for:

· Proper execution of the dispatcher's orders for the preparation of the workplace on the equipment that is in the operational control of the dispatcher of the Network organization.

· Proper preparation of the workplace and the admission of crews on equipment that is under the operational control of the dispatcher of the Network Organization.

· Correct actions in case of emergency shutdowns on equipment that is in operational control or maintained by the dispatcher of the Network Organization.

4. SCHEMEPOWER SUPPLY

4.1. Consumers whose electrical equipment is under operational management or maintained by the dispatching services of Grid organizations must once every 2 years, and with each reconstruction or replacement of equipment, submit to the Grid organization fundamental single-line electrical circuits power supply in normal mode, indicating the following parameters and information:

Limits of operational responsibility between the Consumer and the Grid organization;

All electrical lines supplying the Consumer with an indication of the permissible loads;

Connections between substations and switchgears to which supply lines are connected, connections with other Consumers or power supply sources, indicating permissible loads;

Positions of switching devices in normal operation mode (on, off);

Availability of bus sectioning and devices for automatic transfer of the reserve (indicating its one-way or two-way action);

Availability of manual switching equipment;

Cross-sections of power lines;

Unified dispatching numbers and equipment names;

Connection of electrical receivers of technological and emergency armor of power supply to supply lines (if any);

Places for installation of metering devices for electrical energy consumed by electrical receivers of technological and emergency armor of power supply (if any).

4.2. On the connection diagram of the Consumer's electrical installation, the dispatch service of the Grid Organization establishes the boundaries of operational management and maintenance. The scheme is signed by the person responsible for electrical facilities.

4.3. The unified dispatching numbering of the Consumer's equipment is established by the Grid Organization. Dispatching services of Grid organizations determine the position of the switching equipment of the Consumer's electrical installation for normal operation, based on the goals of ensuring the reliability of power supply, permissible voltage levels, the operation of relay protection and automation devices and compliance with short circuit currents.

5. COMMISSIONING AND DECOMMISSIONING

ELECTRICAL INSTALLATIONS OF CONSUMERS

5.1. An operating electrical installation is an electrical installation or its section that is energized or to which voltage can be applied by turning on switching devices.

5.2. Entering the equipment of Consumers into the category of operating electrical installations and decommissioning from the category of operating ones is carried out by the forces and means of the Consumer.

5.3. Applications for the decommissioning of existing equipment for connection or disconnection of other electrical installations are submitted by the owner of the existing equipment in accordance with Section 6 of these Regulations.

5.4. The newly installed electrical installation of the Consumer can be put into operation only in compliance with the procedure for technological connection to the networks of the Grid Organization established by the current legislation.

Newly assembled electrical installations of Consumers with voltages above 1000V, transferred to the operational management or maintenance of the Grid Organization, must have clear, indelible inscriptions of uniform dispatch numbers and names both on the doors of the electrical installation, and on the drive of each switching device and inputs, as well as on the inner walls of the chambers, ZRU, front and internal parts of KTP outdoor installation.

5.5. The owner of an electrical installation transferred to the operational management or maintenance of the Grid Organization is obliged to submit to the latter a power supply scheme drawn up in accordance with clause 4 of this Regulation, and lists of operational personnel drawn up in accordance with clause 3.12 of this Regulation.

5.6. To withdraw from the category of operating to inactive electrical installations, the Consumer - the owner of the electrical installation sends a corresponding appeal to the Grid Organization for approval of the complex necessary activities for the withdrawal of equipment.

5.7. The consumer is obliged to take measures to preserve the transit power supply to the electrical installations of the Grid Organization and / or other Consumers, as well as to ensure that the remaining operating equipment complies with the requirements of the legislation, the Rules for the Installation of Electrical Installations (hereinafter referred to as PUE), PTEEP and MPOT during the operation of electrical installations.

5.8. After the Consumer has completed the necessary set of measures to decommission the equipment, agreed with the Grid Organization, the Consumer is obliged to send a message about this to in order to make appropriate changes to the contract for the supply of electrical energy.

6. REPAIR OF CONSUMERS' ELECTRICAL EQUIPMENT

6.1. The equipment of existing electrical installations of Consumers may be in the following operational states:

In operation (under voltage and under load)

In reserve (automatic and non-automatic)

· Under repair:

Overhaul

Maintenance

Unscheduled repairs

Post-accident repair

Reconstruction

Test (if it is related to the withdrawal of equipment from operation or standby).

6.2. The transfer of equipment that is under the operational control or maintenance of the Grid Organization from one operational state to another is carried out at the command or permission of the operational personnel of the Grid Organization in a planned manner. The frequency of scheduled repairs and tests is established by the PTE of electrical installations of Consumers.

6.3. In order to coordinate work on the consumer network and on the network of the Grid Organization, annual and monthly plans for repairs and testing of the Consumer's equipment that is under the operational control or maintained by the dispatcher of the Grid Organization are submitted by the Consumer to the relevant dispatch services of the Grid Organizations within the following periods:

Annual - 1 month before the beginning of the planned year;

Monthly - 15 days before the start of the planned month.

In this case, the grid organization is obliged to provide for the maximum combination of work with the shutdown of the Consumer's equipment in a planned manner. The transfer of equipment from one operational state to another, regardless of the provision of plans, must be formalized by an operational application submitted by the Consumer to the appropriate dispatch service in whose operational management or jurisdiction is the Consumer's equipment.

6.4. The equipment withdrawn for repair must have emergency readiness for putting it into operation. The concept of "Emergency readiness" includes the time required to curtail work, restore the working condition of the equipment and put it into operation.

6.5. Applications submitted to the dispatching services are divided into:

planned (submitted in accordance with the provided plan);

urgent (applied for work not provided for by the plan);

6.6. Planned applications are accepted in the following terms:

· up to 12 hours on the eve of the day of work, if the withdrawal of equipment for repair is not related to the disconnection of consumers and the preparation of a network diagram;

· up to 12 hours three days before the production of works, if the withdrawal of equipment is associated with the preparation of a network diagram and the disconnection of Category II and III Consumers.

· 10 days prior to the performance of work, if the withdrawal of equipment for repair is associated with the disconnection of Category I Consumers.

At the same time, weekends (Saturday and Sunday) and holidays are not included in the specified application deadlines.

An urgent application can be submitted at any time of the day to the duty personnel of the dispatch services of the Grid Organization.

An urgent application provides for the need for an urgent shutdown of the equipment due to its emergency condition or defects that have arisen that do not allow the normal further operation of the equipment.

Equipment damaged and disconnected by the action of relay protection and automation during emergency shutdowns is also subject to subsequent registration of an urgent application.

6.7. Applications must be submitted to the dispatching services in the following form:

Dispatch number and name of electrical equipment;

Date and time of switching off and on the equipment;

Emergency preparedness.

The application is signed by the person responsible for the electrical equipment of the Consumer. The time spent on operations related to the withdrawal for repair and commissioning of the equipment is included in the time allowed on the application. Applications submitted not in accordance with the form and not on time are not considered by the dispatch services of the Grid Organization.

Irrespective of the presence of a permitted application, switching over for putting into repair and commissioning of equipment that is under the operational control or maintenance of the network organization dispatcher is carried out only by command or permission of the Grid organization dispatcher.

6.8. Applications related to the reconstruction and replacement of electrical equipment are submitted to the dispatching services, in whose management or jurisdiction they are, with the application of diagrams in accordance with Section 4 of these Regulations.

7. PROCEDURE FOR INFORMING CONSUMERS ABOUT EMERGENCIES IN ELECTRIC NETWORKS, ABOUT THE NEED TO PERFORM REPAIR WORKS,

RELATED TO CONSUMPTION LIMITATION

7.1. If the Consumer’s power supply scheme does not allow the Grid Organization to carry out scheduled or urgent repairs without limiting the Consumer’s consumption mode, as well as in the event of emergency situations (emergency restrictions) in electrical networks, the Contractor notifies the Consumers, the Customer, (Guaranteed Supplier) of the work, related to the restriction of the mode of consumption of Consumers, in the following order:

7.1.1. Legal entities(including utility service providers) and individuals in respect of which (Guaranteed Supplier) acts as a contractor utilities- by any of the following methods: sending a telephone message, fax message, delivery of a notice against receipt, other accessible ways allowing to establish the fact of notification of the Consumer.

7.1.2. Customer, (Guaranteed Supplier) - by sending a telephone message

7.2. If there are reasonable objections regarding the upcoming shutdown for scheduled repairs, the Consumer has the right to submit them to the Contractor in the form written request and / or telephone messages to the Contractor no later than two working days before the start of work. The time for the repair work is considered agreed with the Consumer in the absence of reasonable objections filed by the Consumer.

7.3. For the purpose of additional informing the Consumers, the Contractor posts information about scheduled and urgent repairs, as well as about emergency restrictions on its official website.

The grid organization publishes summary data on emergency outages per month along the boundaries of the territorial zones of the organization’s activities caused by accidents or unscheduled outages of electric grid facilities in the manner and within the time limits determined by the Standards for Disclosure of Information by Wholesale and retail markets electrical energy (approved by Decree of the Government of the Russian Federation of January 21, 2004 N 24).

7.4. Information about the occurrence of emergencies (emergency restrictions) is posted on the website of the Grid Organization, in the electrical networks of which an emergency situation occurred, within 5 working days from the moment the emergency restriction occurred.