Claim for a refund

Turning to the store for a particular product, many buyers get the problem of its use. The legislation of the country provided for the possibility of returning the amount indicated inside the purchase agreement or check. To carry out the operation, you need to draw up the appropriate paper.

How to write a claim for a refund for a product

You can draw up a pre-trial letter for the return of money for products of improper type or quality on your own or involve a lawyer in the process if you do not know the rules for writing such a paper. In order for the claim for a refund to have the correct format, you need to know how to correctly form it yourself, which items must be specified inside the text.

Rules and procedure for filing a claim

A claim for a refund is formed according to the following instructions:

1. First, enter the name of the organization where the request should be sent. An appeal to the director or other official who will receive the document is an important part of the paper, be sure to write this data.
2. Please include your name, phone number and place of residence in the request below.
3. The next step is to write inside the form where and when the application was made.
4. In the center of the next line, type the word "Claim".
5. The following is the main part of the document, where it should be stipulated:

• the date the product was purchased;
• the circumstances of the purchase;
• the reason why you are requesting a refund.

1. Be sure to indicate the period for which you must provide money.
2. Other documents are attached as an attachment to the form. They must be listed.
3. If you are preparing the claim yourself, put your signature. When you act through a representative, he must sign the paper. In addition, you will need to attach a copy of the certified power of attorney.

The application for a refund for the goods must be in the form of 2 copies. The copy that you pick up must be certified by the seller, in the same place you need to put the date when the paper was accepted, the transcript of the signature and his position. If your claim for a refund is not considered or you do not receive money for a long time in a bank account, go to court. It is important to write a claim correctly. The defendant pays for the lawyer's services. After filing a claim, send a copy to the company that is being sued.

Deadlines for submission and consideration

The law protecting the rights of buyers states that a claim for a refund is allowed to be submitted until 2 weeks have passed from the date of purchase of the product, the day of purchase is not taken into account. If you are acting on behalf of a company (legal entity), such a document may be considered for up to 30 days. When a request is made by an individual, the company to whose address it was sent must respond to the citizen within 10 days.

Sample request for refund

A sample claim for a refund will help you draw up a document in the proper form (names and titles are given as an example):

Director of LLC "Smart"

Matveev S.S.

Moscow, st. Brestskaya, 25

from Ivanova Irina Igorevna

Moscow, st. Podolskikh Cadets, 12, apt. 44

tel.: +7-ХХХ-ХХХ-ХХ-ХХ

Moscow

CLAIM

On May 03, 2017, I made a purchase of a cell phone in your store. Turning it on on May 05, 2017, I found that the battery was unable to charge. I took the device to a specialist and received an expert opinion that the fault found was a manufacturing defect.

Based on these facts, I believe that the phone I bought at your outlet turned out to be of poor quality. Based on the text of the Law “On Protection of Consumer Rights”, I am sending a request to return to me the amount of 14,000 (fourteen thousand) rubles paid for the device.

Based on the text of the Consumer Rights Protection Law, I ask you to respond to this application and take actual measures to resolve my issue of refunding money paid for low-quality products by May 21, 2017.

If you do not take these steps, I will be forced to file a claim with the court.

Signature: (your signature) Ivanova I.I.