Sample letter for refund of goods

Each buyer has the full right to demand a refund for the purchased goods. If it is possible that your health will deteriorate due to a low-quality product, you must be guided by one of the basic laws that the consumer should know.

This is the Law of the Russian Federation "On the Protection of Consumer Rights". Referring to such a law, everyone has the right to receive goods of good quality. Otherwise, an application is written in the name of the organization that is obliged to pay the cost of the goods.

The consumer only needs to competently draw up an application and return the purchase of the presentation with all the labels, if any.

How to properly file a claim for the return of goods

To write an application, you need to identify the reason for the refusal.

There are options according to which the goods are returned:

1. Poor quality.
2. Reckless purchase. The product after trying on at home may not be very suitable in color. There is a chance that this style is also not to your liking. In such cases, the goods can be returned to the store. This is stated in paragraph 1 of Article 25 of the Law "On Protection of Consumer Rights".

It is necessary to remember about such goods that the store will not be able to accept.

The Government of the Russian Federation has established special goods, which include:

There are cases when one of the above products was purchased, but it had an expired expiration date.

After some time, a flaw was discovered that the buyer did not notice at the time of purchase. Then you need to know Article 10 of the Law "On Protection of Consumer Rights".

According to it, an organization engaged in the sale of goods must inform the buyer about the following information data of the purchased product:

• compound;
• appointment;
• the conditions under which it was stored;
• date of manufacture;
• place of production;
• contraindications;
• price;
• guarantee;
• manufacturer's address.

An organization that does not provide such data is obliged to pay monetary compensation to the injured person. This information can be traced in Article 12 of the Law "On Protection of Consumer Rights".

Sample letter for refund of goods

Director of LLC "_____"

(organization address)___________

(Full name of the head)___________

from (full name of the applicant) ___________

Passport series ___ number ____

(by whom and when issued) _____________

(address, phone) ____________

STATEMENT

May 20, 2015 I purchased a product in your store, the cost of which is 2300 rubles. This is confirmed by check No. ___ dated 05/20/15. After some time, it was revealed that it did not fit in size. Pants ___________ (indicate size, model and color) turned out to be great.

The item is currently in the same condition as when it was purchased. I ask you to return to me the amount of money paid for the goods in the amount of 2300 (two thousand three hundred) rubles, in accordance with Article 25 of the Law "On Protection of Consumer Rights".

Attached is a receipt provided by the seller on the day of purchase.

Date: 05/24/2015 Signature:______

Rules for filing an application for a refund

When making an application, the following factors must be taken into account:

When can I return an item to the store?

The product, which, due to the fact that the buyer has ceased to like it, is returned to the organization within 14 days. The countdown is from the date of purchase.

When returning goods of poor quality (inappropriate), the buyer may require:

• Issue a refund. In this case, the buyer is refunded the money.
• Product replacement.
• To the organization was financially responsible for the repair of goods.

Technically complex goods can be returned within 15 days.

Application for the return of goods: details, elements, form

The main elements and details when drawing up an application for a refund for goods are:

The return of money for the goods by the store is carried out by cash payment through the cashier of the store or by bank transfer. If the buyer chose the latter option, then you must specify the bank details.

An application for a refund for goods must be made in the correct form:

1. Attach a cash receipt to the application.
2. Indicate in the application the time of the first fitting and the reason why the product did not fit.
3. Request for a claim.

Noskova Elena

I have been in the accounting profession for 15 years. She worked as a chief accountant in a group of companies. I have experience in passing inspections, obtaining loans. Familiar with the areas of production, trade, services, construction.