How to file a claim for a refund for a phone?

Buyers can independently protect their rights and interests. Next will be discussed on the return of money. For example, for a phone. This document serves as a means of protecting the interests of the buyer. Therefore, they should not be neglected. There are rules, adhering to which, you can easily return the money for a particular purchase. So how is a claim of the established form made? What should everyone know about the process?

Definition

First you have to understand what kind of paper we are talking about. What is called a claim? As already mentioned, this is a document that allows the population to protect their interests and rights.

Thus, a claim for a refund is a way to protect the buyer. This is a kind of business-type letter that does not have any significant features. It is a way of pre-trial proceedings with organizations. But not everyone understands how to make a claim for a refund. Therefore, this process will be discussed a little later.

Law on Consumer Protection"

It is important to remember that claims do not always take place. The thing is that the buyer will be able to return the money for any purchase if he complies with the law "On the Protection of Consumer Rights". It specifies the rules for purchasing goods. If they are violated, you can make a claim and return the money for the phone.

If the law protecting the rights of buyers is not violated, then the relevant organization is unlikely to respond to the application. After all, there must be grounds for any complaints. Sometimes the fault for the violation lies with the one who buys the mobile phone. This fact will have to be taken into account.

Let's assume that there are grounds for complaint. How to make a claim for a refund in this case?

It's not too difficult to do this. Especially if the citizen has already worked with business correspondence. It is enough to adhere to the basic rules for writing a document.

To be more precise, we are talking about the following rules:

• the text presented should be logical;
• information is presented in a business style;
• the claim should not contain any jargon or profanity;
• the document is concise and clear.

Accordingly, it is necessary to state only facts and information that can influence the decision of the organization. There should not be any extra data.

Document Components

How to file a claim for a refund for a phone? To do this, you will have to understand that this document has a certain structure. Its observance greatly facilitates the task.

To date, a claim, like any other business document, consists of:

• "caps";
• denominations;
• main part;
• conclusions.

Keeping this structure is easier than it seems. Each component of the claim will be discussed in more detail below. Only in this way will it be possible to 100% correctly draw up paper.

About the "hat"

A huge role is played by the design of the "cap". This is a part of a business letter that has nothing material to do with the case. Will have to write:

• the name of the organization (preferably with the address) to which the document is sent;
• Full name of the head of the company (optional);
• information about the applicant - last name, first name, patronymic, city of residence;
• contact details for communication with a citizen - telephone, address, e-mail.

In this sequence, one or another information is written. It is displayed in the upper right corner of the page. Each item is a new line.

How to make a claim for a refund? After the "cap", as already mentioned, you must specify the name of the paper. Preferably with clarification. In the center of the page write "Claim". And under this word - the reason for the citizen's appeal. In our case, this is "Claim for a refund for the phone."

About the main part

The most important part is the body of the document. How can the task be brought to life? How is a claim written? To do this, in its main part you will have to talk about:

• the value of the goods;
• the circumstances that preceded the purchase;
• the reason for the refund;
• the amount you want to get back.

It is advisable to refer to the legislation when expressing dissatisfaction. If there are certain facts and evidence, you will have to mention them.

How to write a claim for a refund for a phone after checking the quality of the device? It is necessary to conduct an examination (independent), and its results should be attached to the document.

The list of attached papers is drawn up as a separate item following the main part. It must be numbered without fail.

Conclusion

Now it’s clear how to make a claim for a refund for the phone. After repair or purchase of goods - this is not so important. The main thing is that the principles of compiling and writing paper remain the same.

The conclusion of the document is the date of its writing, as well as the signature of the applicant. Usually there are no problems with this component. Therefore, it is often not considered part of the claim at all.

Sample

How to file a claim for a refund for a phone? The template below is just a template for the main part of the appeal. By changing it, you can count on a refund in one case or another.

The claim looks like this:

"I, (full name, passport details), bought a mobile phone (product model) in a store (name of organization) on April 15, 2010, worth 6,000 rubles, which is confirmed by a check. After checking the gadget's performance, it turned out that the battery is almost empty. The seller explained that it is enough to charge the device at home, and everything will be fine. The phone was guaranteed for 12 months, which is confirmed by the corresponding document.

After charging the phone (model) at home, I found that the battery still does not work - it charges 1/3 for any duration of charging. I conducted an independent examination, the results of which revealed that the battery of the smartphone was initially faulty.

I ask you to return to me the money in the amount of 6,000 rubles paid for the phone (device model), as well as 3,000 rubles for an independent examination. Evidence of the procedure and its cost is attached."

Now it’s clear, for a refund for the phone. If the phone does not fit, then it is unlikely that it will be possible to return it to the store. Especially when it comes to long-term use of the gadget (more than 14 days). In fact, everything is easier than it seems!

Results

How to make a claim for a refund? Now the answer to this question will not keep you waiting! The procedure is not difficult, any citizen will cope with it.

The letter must be responded to within 10 days of receipt of the complaint. Otherwise, the citizen has the right to protect his interests and rights in court or Rospotrebnadzor.

By following all the above instructions, you can make any claim. For this paper, the general rules for registration are relevant.